I am sorry that I can't give a "No Stars" review so I will give it ONE star. I have waited nine months to write this review which I will explain at the end of this review!***
I am a 72 year old SENIOR CITIZEN and I feel that I was misled and TAKEN ADVANTAGE of by R&C Rebuilders, Inc.
I brought my car in for a repair and had numerous phone conversations with Michele, the secretary at R&C before bringing in the car. There were a few issues, one being that the bed of the trunk of my 2007 Toyota Solara convertible was always wet and another was that my right rear bumper had been damaged in an auto accident. I wanted them to fix the problems and was assured they could do the job.
I also asked them to "detail" the car.
I had called to arrange the repairs in early November since I was leaving to drive to Florida at the end of December and had purchased Auto train tickets. The appointment was made and then rescheduled, by them, until the 2nd week in December which was really cutting it close. I dropped off the car with high hopes!
When I came to pick up the car on December 19th, the day before I was to leave on my trip, I found that the bumper had not been completely repaired, the trunk was still wet and there was dirt and debris in the trunk and inside the car, so I obviously was NOT Detailed. The bill was $1132.23 plus tax!!! I had to go looking for someone to explain what happened as no one seemed to know what had been, or NOT been done.
I asked for the owner and when they finally found him I was told that the leak couldn't be repaired without removing the convertible top, the leak couldn't be fixed as it would be too costly and they said the EXTERIOR had been DETAILED! I never received a single phone call to advise me of ANY of the issues or whether or not I wanted the interior cleaned as I had expected it to be.
I have never heard of a car exterior being detailed without doing the interior. The owner told me that it was what I requested. I asked to see the secretary and to look at her notes. She did look as requested, and NOWHERE in the notes did it confirm the claim of the "Exterior Detailing".
I was in a time crunch as I was leaving the next day and had to meet the Auto train so I couldn't delay. The owner knew this and I suspect that he used this information to not complete the job. He agreed to refund $50 on the detailing and still insisted that "Exterior" detailing was what he thought I wanted. How Absurd!!!
***Interestingly enough I took the car to a Florida Body shop and the people there called me to come in the same day I had dropped it off. When I got there, the technician showed me that the two "weep" holes had never bee removed. He told me that by drilling three holes in the rear of the trunk would assure that the trunk would never accumulate water again. I agreed to have him do it and I have waited all this time to see if the trunk would accumulate water again and IT NEVER has***
By the way, the Florida shop felt so badly about my experience with R&C, they didn't charge me a dime!
DO NOT USE R&C AUTO "REPAIR" SHOP!!! read more