Going to an automotive body shop is usually like going to a hospital: you only go when something…read morebad has happened. Automobile accidents are an unfortunate reality for many of us considering how congested traffic has become, as well as the increase in distracted drivers. Alas, when someone recently ran into the side of my 1961 Mercedes-Benz 190SL, thankfully nobody was hurt, but they damaged my passenger side rear quarter panel, fender and door. FYI, I had this car professionally restored in the late 1980's and took it on the regional auto show circuit and did quite well. Today, I drive it on nice weather weekends and to local car shows and enjoy sharing it with admiring onlookers. Being a valuable older, special interest vehicle, I contacted respected friends and auto industry executives who know and work on these types of cars and understand what is involved to appropriately repair to a very high standard, any damage. Tommy Caruso, Proprietor of Caruso's Auto-Motive, Inc. came highly recommended by the owner of a regional Mercedes-Benz Dealership, as well as several Mechanics who specialize in German automobiles, from the 1950's to present day. From the moment I spoke with Tommy on the phone, to when I had my car flat-bedded to his repair shop in Plainfield, NJ, I had a very good sense that I had made the right choice. I found Tommy to be very personable and together we reviewed the damage, and he assured me that it was not as bad as it looked. His biggest concern was the anticipated challenge of blending the new paint on the repaired rear fender and door with the rest of the vehicle's 37-year-old paint. He met with a second appraiser from my automobile insurance company and submitted a detailed supplemental claim, explaining why he strongly felt the need to paint the entire car, since matching the older paint would be very difficult. Thankfully, my insurance company agreed and accepted his supplemental claim. Once the work was complete and the new paint fully cured, I saw the repaired and repainted car and was most pleased. He and his team made sure that the costs for all the work was always stated and shared with me, as well as clearly communicating his process and progress. He even detailed my car before I left. I can attest that Tommy strives for excellence in his auto repair work. He and his crew's experience, expertise and passion for doing an excellent job is most evident in not just my car, but in the other examples of several older and current Porsches, BMW's, Mercedes-Benz's, AMG's and Maybach's, that were in his shop at the same time as my car. If you have a special car that has a body issue that needs attention, it is well worth checking out Caruso's Auto-Motive, Inc.

Staff are so friendly, communicative, and know what they are doing! Thank you for taking good care…read moreof my car!!

I got my car fix but the problem is when I drive I hear a sound in my trunk area and I didn't hear…read morethe sound after my car accident. I got my car fix there and now I hear the noise. I didn't hear the noise so often when I got the car out the shop but I do now and I didn't say anything because months have past and now I hear it often when I go over bumps.

I took my Jeep in after a minor collision, I rear ended someone and had some damage. Joe and Larry…read morewere great to work with. They gave me a quote right away and worked with the insurance company. I had to wait a bit for the parts to come in, but they were very kind and explained everything. They even have a cute dog. I was very happy with the end result. Thank you!

I was in an accident in which I was hit in the back of my car. The force pushed me into the car in…read morefront of me. My car was towed to Coury's the following morning of March 18th. My insurance company, NJM, recommended Coury's as one of their preferred auto body shops. I just received my car back yesterday, May 10th. They had my car for 52 days. That is correct... 52 days. I would call weekly to ask when it would be done and received the same answer multiple times... we are waiting on a part. Then I was told the part was back ordered. (this is a Mazda CX5.. popular car) The last call I made was about 12 days before I got it back. I was told the part came in bent so they had to order another. I complained that my car rental was no longer covered by insurance at that point so they did agree to pay it moving forward which they did. When I picked up the car yesterday, there was glue on the back inside of the car. I had a guy remove it. The outside and inside were covered in dust and it smelled like paint fumes inside. I had to get to work so I drove off. I then noticed this white glue or paint on the steering wheel and I also noticed my gas tank was completely empty. Not even one bar on the gauge. I actually sputtered into the closest gas station to fill up. After work, I returned to have them get the white marks off of my steering wheel. While an employee was doing so, I ran into Mr. Coury. I told him about the empty tank and he insisted they did not drive it anywhere but the car was started multiple times. I also mentioned how dirty the car was so he went over and assisted the employee in cleaning up the inside of my car. I believe the story about the gas. My issue is this... I have been in customer service since I was 15 years old. I know how to make a customer satisfied. Keeping my car for 52 days then returning it on dead empty and dirty inside and out is not the way to keep customers. The bill for my car was around $9800. Labor was a good part of it. I think the least they could have done is give it to me with a full tank of gas and cleaned up. Instead I got a box of cheap candy and a pen. If, by chance, I am that unfortunate to be in another accident that requires body work, you can bet that I will be taking my car elsewhere.

Had an accident and my two doors needed to be replaced. Even though it took a while for it to be…read moredone my vehicle was given back to me in perfect condition as well as cleaned inside and out, I didn't even need to bring someone with me to drop off my enterprise rental car, I just drove the rrental there and picked up my car and they took care of the rest.

They were able to figure out what was wrong with our car and fix what another shop could not…read morediagnose. We are so happy to find a place we can go to and call as "our mechanic". Professional and great customer service. You can tell they are here to serve the community. Appointment preferred but they were able to take our car in.

Frank, Tom, Jessica and the entire staff always go above and beyond to ensure that their clients…read morebest interests are at the center of everything they do. They are always honest, forthcoming, and accountable when it comes to their customers. The quality of their work is exceptional And they treat their customers with the utmost honesty and respect. Without hesitation, I highly recommend them for all of your auto needs

I just want to cry but I'm too angry. Brought my 2011 Infiniti G37 here on referral for "check…read moreengine soon" light, and car hesitation on acceleration. provided diagnostic code P0021 from previous auto shop given while on the road. Patrick auto kept my car two days. Told I needed to replace solenoid, sensor, and thermostat. (Mind you, my car didn't overheat. Didn't run hot). Charged $650. I asked for defective parts. Upon arrival, service bill had no breakdown of labor, nor itemized charge for parts. Just a numbered invoice showing total price. I requested breakdown of itemized charges and labor hours. Told "my boss doesn't do that!" Told me my car was fine, driven, ran well. No problems. Started car...check engine light on immediately! Did a diagnostic..showed another problem! I left immediately. Car still hesitating on acceleration less than a minute after leaving auto shop. Never, ever again. No stars for this place but can't post review without it. I believe my rights as a consumer was violated. Will file complaint with NJ office of Consumer Affairs.

This auto body shop is a rip off. I have spent over $1,000.00 to have minimal work done to my car…read moreto end up having the work redone by another Repair shop. After I took my car here a month ago to have a sway bar and ball joint put on three weeks later the same issue I had before I took the car to Patrick's came back. And my car was suddenly leaking fuel. The shop where I got everything redone said not only were some of the parts put on incorrectly (which is prob the reason the issue came back) the the parts were low grade and I was most likely up charged more than what the part is worth. They will have your car for 3-4 hours for the most minimal job and the language barrier doesn't help. Bottom line is I will not be bringing my car back to this place. I feel used and abused.

I cannot recommend this place highly enough, I might seriously start going to them for everything…read more I absolutely wrecked my front bumper and undercarriage and brought it to them. I didn't book an appointment, I just hoped for the best. They saw me right away, took a look at the car, were able to compile an estimate that they reviewed with me before I left. They kept me informed throughout the process on the status of my repair of my bumper and car undercarriage. Even when they had to order extra parts, the original estimate they gave me was not that far off from the total. Not only that: they cleaned the front of my car, cleaned the inside of my car and waxed the wheels. They could NOT have been nicer to me and I could not be more impressed. Seriously, I may start going here for every little need for my car.

The personnel were courteous and helpful. The restoration was top notch- looked better than new.read more

You get what you pay for. I bought a brand new spoiler out the box to get painted to match my car…read more When I picked up, they obviously did not take the time to properly prep before painting. You could see numerous imperfections and even an area on the edge where the old paint was still showing. I feel like I should have sanded the spoiler first before bringing it to them. Not only that but somehow they removed some of the 3M taping underneath that I needed for the installation. I thought I could get away with going to MAACO for painting something as small as a spoiler but I now I deeply regret it

These guys are horrible ! Stay away . They do garbage work and honestly they dont even know any…read morebetter . After pointing out all the dirt nibs and imperfections on a job they painted for me they told me to come back I went back 3 times wasting my time , they always have an excuse the buffer never came to work we cant today. I got tired of going back and had to get my paint work corrected by another shop. Dont waste your money. Find a professional place that accepts responsibility for their work and has good enough standards to realize when a job is unacceptable. A painter usually preps and buffs before he becomes a painter so a paint shop where nobody knows how to buff is a shop where nobody knows how to paint.

Bottom line up front: Jose, his brother Juan, and his team are extremely professional and experts…read moreat car detailing. They made my Tundra look brand new. 10/10 highly recommend! I'm in the military and needed my 2016 Tundra cleaned inside and out to ship overseas. I called multiple shops, but none of them had any availability. My wife found DR Detail on Yelp and they had great reviews, so I hit them up. I told him I had to turn it in by 2:30pm the next day. I was also staying at a hotel, but he said that was no problem for them as they have their own water storage tank for their pressure washer on their mobile van. I asked them for an interior deep clean along with an exterior wash, which was templated online to take about 3 and a half hours. They came this morning at 9:30am and finished by 11:30. Their prices were also the best out of anyone I talked to. I have a yellow Labrador, and his fur was weaved into the floor mats and in all the nooks and crannies. They were able to remove all traces that my dog was ever in my truck. It's pretty amazing to say the least. If you're in the military and need your vehicle white glove inspection ready, they are the guys to make that happen.

Extremely professional. Appointment was scheduled for me to drop off. They came to my home…read moreinstead which was even more convenient. Jose and his partner did an excellent job. I couldn't be more pleased. My car looks brand new.....Fantastic!! Will definitely use them in the future.

Amazing body shop that transformed my car from totaled by my insurance back to perfect condition…read more The owners, Angelo and Tommy, are incredibly meticulous with their work and will give you an honest, personable, and professional experience. For the last job done, I got a quote at C&L Autobody before going to Plains Auto. C&L didn't give me the time of day and created incorrect estimates. After I went to Plains Auto and did the work with them, they did a perfect job for significantly less cost than what C&L would've charged. When I got my car back, I was actively looking for imperfections, misalignments, mismatched color, etc and I couldn't find a single flaw in their work. Look at the attached photo, the car you see there was previously deemed a total loss by my insurance. It now looks and drives perfectly. Plains Auto is an easy recommendation for anybody with a car that has seen better days. Ask for Angelo and he will take care of you. (Note: If they don't pick up the phone, just leave a message or send an email.)

They did a good job fixing a dent on my car and actually finished a day early. I can't really…read morespeak to price - it seemed expensive to me but I don't really know what these things should cost and they at least stuck with the estimate when the time came to pick up the vehicle. Their overall level of organization leaves something to be desired as they take a while to answer calls (sometimes requiring multiple follow-ups) and were not actually on site to give me an estimate when they said they would. That being said, they came through in the end with good friendly service and I would use them again.

After a few encounters with icy snowbanks this past winter, the front end of my car cracked. I…read moreignored it and kept driving it around until the cracks got bigger and the clips came off. When half my front bumper was dragging along Route 18 and pieces of it were flying up and bouncing off my windshield, I felt motivated to do something. I fixed my car with duct tape and drove over to Mastercraft for help. Jose and Carlos were skilled, respectful, and professional, and ordered my part immediately. They texted me as soon as the part came in and I dropped my car off Monday morning. On Tuesday afternoon the car was fixed and ready for pick up. I am grateful that they did the repair so quickly and well! Additionally, they gave my car back to me vacuumed and dusted. I had a bunch of towels and reusable cloth grocery bags and books thrown all over the back seat, and someone even straightened those out for me, folded everything neatly and stacked it in a tidy pile. That was such a nice and thoughtful touch! Big thanks to Carlos, Jose, and everyone at Mastercraft for fixing my Toyota Prius! Highly recommend.

if i could give this a no star review i would. NEVER use this company…read more the girl jennifer who s mom owns the place is a nightmare to work with. she lies for a start. i brought my car in to be repaired after an accident. i told her--and i have the text messages to prove it that i was going through my insurance, i gave her all of the pertinent information about my claim, my rep and my company and she said i didnt. literally on august 3 i did. i dropped my car off on august 11. i told her before i dropped my car off there was an issue with the steering because of the accident. it s mentioned in the text messages between us. i gave her 400.00 to purchase my replacement parts. she called me 4 days after the drop off and told me the car was ready. the first thing i asked her was did she find an issue with the steering. she told me she didnt look. she insisted i didnt tell her about the steering issue--again i have the text messages to prove that i did. i went down to talk to her and explain that she misunderstood. she spoke over me yelling at me and wouldnt let me talk at all. i didnt pick up my car that day. after leaving it there she then called me to tell me she was going to begin charging me a storage fee because she had called on friday--another lie it was actually saturday. i have the phone log in my phone to prove her phone calls incoming and outgoing. after 3 weeks of still not putting my car on the lift and multiple phone calls with my insurance agent whereby he said to her he d reopen my claim if there was a steering issue and they couldnt be bothered looking at my car i finally picked it up. when i did she had 'forgotten' i had given the 400.00 for parts, told me she wasnt accepting a personal check from me. im now taking it elsewhere to have the rest of the job done that she didnt do. the mother who owns the business? my claims agent wanted to deal with her alone. jennifer the daughter said my mother wont talk to you. when my agent finally got to the mother and she said she d take care of putting the car on the lift to see? that didnt ever happen. another week. another liar. the mother/businessowner needs to realize her daughter is ruining what s left of her business. save yourself LITERAL WEEKS of a job not completed, car rental costs, ubering back and forth to mastercraft . take your car elsewhere. i thought they were cheaper than sal s autobody--the first estimate. they cost me more in aggravation. i had even called an attorney for a consultation in this matter about getting my car back.