AVOID THIS BUSINESS AT ALL COSTS. The owner is incredibly rude, unprofessional, and openly admits to stealing packages. I would give 0 stars if possible!! I was in the neighborhood and needed to drop off a UPS package with a prepaid label. I saw that they accepted UPS and walked in. I mentioned I was dropping off, and the owner yelled at me, "NEVER AGAIN!" I was taken aback by this response, and she followed up by saying she has to pay $30 for UPS to come pick up my package and how people like me shop on Amazon and return things for free, and it costs her business money when we should be paying for the pickup. (For the record - my return was for my business... literally, nothing to do with Amazon). I said I would leave and go to a UPS store, and she said it was fine and she would handle it. I asked for a receipt, and that's when she began yelling at me again that she could not do receipts, that I could take a picture of the box if I wanted, and then walked away out of sight. I could not believe her level of unprofessionalism and her misplaced anger at someone just trying to drop a package off. I grabbed my box and said I would be going somewhere else, to which she replied, "probably a good idea. I have a history of stealing packages, so there is no telling if your package would have been picked up." Word of advice for the owner - once I entered your business and said I was doing a drop-off, you could have said, "sorry, we do not accept package drop-offs here." Problem solved. There was absolutely no reason for you to behave the way you did. Looking at other reviews, your behavior is a frequent issue and something you should address if you wish to stay in business. read more

I went here to drop off some packages for FedEx and UPS. I got there at around 3:00. after lugging in my packages, she tells me that she cant accept them "because the UPS & Fedex pickup has already occurred and that she can't accept them because she's had stuff stolen" (Or something along those lines.) Also, I heard from a neighbor that during the height of COVID, she got all pissy at a customer for wearing a mask. read more

Very knowledgable and unbelievably efficient . The most capable, knowledgable and proficient experience I have had in 30 years of dealing with mail and shipping services anywhere in the country. read more

The terrible reviews of this place are no joke. They're really just a review of the owner - this lady is incredibly negative. She will jump at the opportunity to tell you all about WHY she no longer accepts USPS packages; evidently she has been accused of stealing them too many times and no longer wants to assume the risk. She has a real chip on her shoulder about taking people's prepaid returns. True, she makes no money from those, but this is the cost of doing business, and is an element of serving customers who later come back in for things she WILL make money from. Unfortunately, cutting out USPS means she loses a huge chunk of potential clientele. It is strange that she is so forthcoming with her history of theft accusations. I am sure she didn't steal anything, but to immediately launch into a diatribe about it to anyone who brings in a USPS package seems like a strange choice of first impression. She is probably a perfectly honest businesswoman, but her bedside manner leaves a lot to be desired. I have been in twice now and was turned away with at least one of my packages each time, meaning I had to drive to another place to finish my errand anyway, so next time I will just start elsewhere. That being said, I encourage you to try this place, especially if you aren't in a hurry. It is, if nothing else, entertaining to hear this jaded, sour woman rant indignantly about her travails regarding her chosen line of work. One would never suspect that a bitter crone inhabits this unassuming pack & ship store. Also, sometimes there's a llama behind the desk. read more

Cheryl is wonderful - love this woman! She is funny, efficient, always has a great story to share. I have been going to this place for years and would not go anywhere else to send my packages. I trust her and want to support her small business. read more

Cheryl is amazing, fun to talk to and very efficient at her business. She has so much experience navigating the complex world of shipping. We have been using her for years and will continue to do so. We highly recommend her and her business to get your shipping needs addressed smartly and done right the 1st time. If you have any issues with a carrier, she is the woman to know how to address any problem. read more

Giving this place even one star is REAL STRETCH! Beware, the woman who runs this store enjoys PUNISHING the people who innocently walk in to conduct their business. I am not kidding! Maybe I am just stubborn since I've gone in here on more than one occassion & have come out without getting what I needed done, PISSED OFF & MUMBLING under my breath b/c I was treated like I'm looking for a two headed dragon & not mailing services. DO NOT give this person any business. She has no place interacting with other human beings until she learns how to behave like one. I've FINALLY learned that going to the actual post office is much easier, MUCH more pleasant and not a do over since I could never get anything accomplished in Qwik Pack on Hampden! read more

BEWARE! DO NOT GO TO THIS PLACE! 1. I tried to drop off an Amazon return with UPS and they prominently display in their window that they are an authorized UPS shipper. They are listed on UPS website that they will accept UPS returns. This is not true. They will accept UPS packages that you are paying for, but not UPS returns, since the lady there says that she does not get paid for these returns. 2. When I told her that it is misleading to say that she is an authorized UPS shipper, she started to scream at me, saying that she "does not work for free". 3. Even when I was leaving, she continued to scream at me. 4. I had to go to this place 3 times before I found this place open; their hours appear to be made up -- they often open late and close early. read more

I won't go anywhere else to ship anything EVER! Not only does Cheryl pack things in a way that nothing can possibly happen during shipping, she also checks on every package to make sure it is delivered as promised. I don't even attempt to pack anything myself and just bring it to Cheryl. read more

I have to agree with the other reviews of this woman. She is by far the most unpleasant and rude business person I've ever dealt with. I've been in there twice (one time too many) and she been the same. My second encounter concerned her non-working door. After coming in the door didn't automatically close. She immediately told me that heating isn't free and I need to close the door. No hello or a pleasant could you close the door please. Then she sarcastically remarked that the pre-paid package I was returning was free and heating wasn't. Instead of blaming your customer's for your broken door get it fixed! I don't know how she stays in business after reading all of the negative reviews going back for years. If I could give her less that one star I would. DO NOT use the business. read more

I had to return a package to Amazon. The package was a floppy type envelope that the package was originally sent in for a small t-shirt. I had not taped it and told her if they didn't have tape I could use I would bring it back later. She started screaming at me We work for Free! We work for Free! Our mom and pop store is going out of business because We work for Free! I was so shocked I did not say one thing. As I was leaving she was still screaming We work for Free! We work for Free! (This all because of a piece of tape????) If this mom and pop store is going under, she needs to just look in the mirror to figure out why. It was the most scarey customer service I have ever encountered. Never go back! read more

Worst customer service I've ever had (no exaggeration). Before I even stepped both feet in the door, I hear someone saying, "I can't take that!" I saw her chatting with a friend and assumed she was talking to him. She had not greeted me, made eye contact, or even stated a simple hello. After I stared in shock at her, she explains that there are no drop offs after 4:30 for insurance reasons. Why is this listed as a UPS drop-off location? Other reviewers have had the same experience despite the time. She should remove her business as a drop-off site so she won't have to "deal" with or be "hassled" with people who want to drop off packages. I also wouldn't have had to drive 30 minutes through traffic only to be rudely turned away. Rude and ridiculous drop-off "policy" equals one star from me. read more

Owner/manager is rude and completely unpleasant. Refused to take a package because it had pre-paid postage, even though a "USPS Approved Shipper" as she advertises, is supposed to accept pre-paid packages according to the fact sheet from the Approved Shipper program. read more

In the few times I have used this location to ship packages in the past four years I have yet to have a pleasant experience. The woman who owns and operates the business is about the most unpleasant, unprofessional, rude individual whom I have have had to deal with in the customer service industry that I have worked in for 19 years. I had my mother with me at one time and she was quite speechless at this woman's behavior and her complete absence of any class or etiquette . I will pay extra from now on to go anywhere but here. My mom will never go here again either. She said that in the many countries she has ever traveled to that she has never encountered such a rude and nasty individual and will never pay to have her packages shipped from this location as well. read more

I have used this store to send boxes for a couple of years now and have had nothing but good experiences. The owner takes the time to help with packing if needed and always has the best rates. Any disgruntled customers may want to check THEIR attitudes as the owner has always been friendly to me. read more

Always helpful and can seemingly accomplish the impossible. If you need an odd size shipped or something needs to go out at the last minute this is the place! read more