Yalllll do not move with this company!!! I just had to write an email to corporate for a refund…read morebecause the local branch is not following up with me or returning my calls and it's impossible to find a contact for anyone. I had a move with them 2 weeks ago. There were so many issues with my move - I don't even know where to begin. Of the two guys that showed up, only 1 of them put in good work. The other guy spent more time trying to talk to me and not do anything than he did helping his partner. Every time I went outside to throw something away/put something in my car, he was just standing in the truck hanging out. He complained about getting hurt multiple times. He overall made me very uncomfortable and asked if he could come back off the clock to help me. His advances were very discomforting. It took them over 4.5 hours to move a 1 bedroom apartment 0.30 miles away. I was charged $1.064.00 for this - AND at the end ended up helping finish the job, moving 2x as much stuff from the truck into my place than 1 of the guys. Again, I was charged $1,064.00 for this and had to HELP when the move is not even 1/2 a mile in distance AND there was an elevator. They also showed up with a RIDICULOUSLY large truck 4x the size that I needed for my move. When the guy went to collect payment, he didn't show me an invoice or anything, but he told me the total $973. I figured this was the total before my deposit was removed + my discount was applied. I had a $25 referral discount. They ended up charging my card $991.00 - not even close to what I was told with the $973 + minimum the $25.00 discount. I was also charged $20.00 for a mattress bag I did not use, as I provided one myself. It was not used on anything else, everything was wrapped with shrink or moving blankets. I am appalled by this - as my last move to my old apartment was 16 miles away and I had a ton of heavy furniture that I got rid of before this move. The men who moved me the 16 miles were double these guy's age and HALF their size, yet they got it done under 4 hours. If the other guy had actually put in work, my move easily would've taken 2.5-3.5 hours. I am so upset and good luck getting ahold of anyone at the location who will actually help you! Hopefully corporate responds to my email so I don't have to escalate this further. STAY CLEAR FROM THEM!!

The movers tried to be conscientious and empathtetic but didnt seem to be in any hurry and when the…read morecontract is based on time, that hurts the customer. We ended up paying double of what we were quoted. We were disappointed. Several items also were damaged/broken. Never received an apology or anything. They stated they would wrap everthing...didnt happen and they also slide our new leather couch across the floor unwrapped so it had a lot dirt on it. We aldo asked for certain boxes in certain areas of the home (every box was written on) and it didnt happen. Just disapointed ti say the least!