I had an appt with Quest lab yesterday. Apparently in Murrieta, there are two Quest Labs across the…read morestreet from one another and if you're at the wrong one and wait in the lobby to be called which makes you more than 10 minutes late for the right location, they turn you away and they're not sorry. So I didn't get seen by a phlebotomist and walked out without patient care. I took my business to West Pac instead, where there was no wait, was seen as soon as I got there, where staff treated me like a patient and were kind, uplifting and compassionate toward patients. My phlebotomist Brian is a rockstar!! Thank you WestPac!!

This place is Awesome ! No wait ,super nice and fast . I will never go to Quest again . I called…read moreahead and a nice person answered. I was told I can walk in . They took my insurance and ID and I gave a sample . They took my blood . Done in 12 minutes !! I love it great job. Brian ,Maria , Dawn.

Steven and Crystal were outstanding ambassadors for your company. Fast. Efficient. Friendly…read more Professional. What else could you ask for ?

I went into carbon health urgent care today because I had cut my heel. The nurse practitioner who…read morestitched me up was very pleasant as were most everybody at the place. The problem I had with them was once I got home I noticed the dressing on my heel was not properly applied and I was concerned of possible infection. I wanted to go back into carbon health to get it redressed but I was told they close in 10 minutes at 6 PM. I guess they didn't want to hang out an extra 30 minutes and redress my wound. My wife and I had thought we found a good urgent care, but now it turns out we won't be going back. Personally, if it was my business, I would've stayed late and taken care of my customer the right way.

I was moving some boxes around in our garage and sliced my hand putting one on a shelf. Rookie…read moremistake. Very dumb. But I came here and was seen pretty quickly by Shelby, who was calm and took care of it. No fuss. No muss. Never been in an Urgent Care facility, but if I ever do anything stupid again, I would definitely come back.

I think everyone tries to avoid coming to these places, myself included. However, after 2 weeks of…read morean ongoing issue, I figured I'd get in here way faster than trying to make an appointment with my PCP. I called ahead to make sure they accepted my insurance, which they do. I didn't make an appointment, but I asked if the wait was very long. The lady said it was fine at the moment. Off I went, and when I got in, there were 2 people in the lobby. I checked in, paid the co-pay, and signed in via the QR code at the front desk and filled out all the required paperwork as I waited. It took about 5 minutes to get through it all. I like that you can see how many people are ahead of you once you're done with the paperwork (see pic). I didn't wait long at all and was seen by a PA-C. He assessed my situation, prescribed an antibiotic, and instructed me to go to the ER (I know it's called the "ED" now, but I like ER better because.. you know, lol!!) if nothing changes in 2 days. We shall see... crossing my fingers I won't have to do that! The visit was quick, and the staff was professional and efficient. I was in and out in about 35 minutes, which is probably the fastest time I've ever spent at an urgent care clinic. I know it's hit or miss with the wait times at these places, but I hope that it's like this again if I do have to come back (hopefully not anytime soon)! Highly recommend!

This review is directed for optometry. They are the worst to deal with…read more You can't even go in to pick up glasses without waiting 30 min to an hour! It's happened to myself, my wife, even when I've gone too pick up my children's. I get they can be busy, but when it's almost empty and slow, there's no excuse. The lady with the heavy accent is always rude on the phone, contacts department. The staff has no urgency or care that they are there to do a job, and it's definitely not getting preformed. When I started going to kaiser optometry it was great, efficient and fast, these are not in Wildomar. My experience with low level service has only been in the Wildomar location.

Kaiser ALWAYS comes through for me! Peace of mind knowing that all my medical info is centralized…read moreand all their specialties can communicate with each other internally. They're very proactive about helping me prevent medical issues.

Premier Urgent Care is very convenient as far as location and walk in basis however they need to…read moreimprove on their communicational skills with their patients. Had an issue getting my medications prescribed to me and waited two days just to be told the doctor said to use over the counter medication. Will never use this urgent care center ever again!!!

Lame, lame, lame. You said your Saturday hours are 9:00-3:00 on your automated phone service. The…read morehours are even on the wall by your entrance door, but there was nobody in the office. It was completely dark. That was around 9:15. What a way to turn your patients away. You did it.

I'm one of those who get sick once or twice a year but when it hits, I am down…read more After recently recovering from the Norovirus, I ended up with a nasty cough, off and on fever and sore throat that lasted for over 14 days. I couldn't handle the no sleep so called and luckily they were able to get me in last minute. I waited in the waiting room for less than 10 minutes, waited for the provider who came in less then 15 minutes afterwards, and was diagnosed with strep throat and with a sinus infection. After being given 5 prescriptions later, i got to go home with self care instructions. So far, this has been the easiest and best Urgent care I've been to in all of OC and Riverside county.

I broke my toe 2/10/2026 From the time I stepped in the…read moreoffice they were rude, I am new to the area and have children that was in school I was trying to get someone to pick them up the nurse came to the front and told me get off the phone and let out a sign and rolled her eyes, I expressed and extended my apologies telling her my children were getting out of school. After going back and being placed in a room I was called back for X-rays. The doctor came back and confirmed what I knew about my toe. He told me he couldn't do anything, he couldn't wrap it and he also told me I could purchase a boot and wait for my orthopedic referral. I felt so defeated and depressed. My toe was literally leaned over and they didn't not care at all. I ended up at menifee valley hospital (I think that's the name) they were quick and friendly. I would say it seems they do not like African Americans, I do not know these people and I have insurance it was no reason for anyone to mistreat or not properly provide me with medical assistance. I pray every one in this office that was there on Tuesday soften their hearts and be more kind to people.

Unfortunately, I had to experience going to an urgent care a few times in 1 week... fortunately it…read morewas this one! I am extremely hesitant going to urgent cares I'm not familiar with but I just moved 60 miles from my regular urgent care. Also, I'm not always able to do a ton of research on facility or have limited options due to insurance. I'm pretty sure somewhere between being launched into Space Mountain and navigating through "It's a small world" at Disney I picked up the Adenovirus. I saw a primary doctor at my health organization I work for when I was first feeling unwell and had a fever. Not much was done and all my testing came back negative (covid etc). This was on a Tuesday. I went to this urgent care the same week on a Friday. The front desk girls were really nice and professional. The waiting area is clean. They are cashless FYI (I paid with Apple Pay). On Friday I came right when they opened. First the MA(assumption on the title she took vitals and asked qualifying questions). She was brief and then turned on music before she left while my wife and I waited for the PA. I'm not a huge fan of the fact that music is being played. Especially when you feel miserable. Not sure if that is for patient privacy (if the walls are thin) but it was odd. Anyways, I went over my symptoms with the PA who was super nice. PA Stock. There wasn't really much done that visit. I know with a virus you just have to kind of ride it out. But it just kept getting worse. So I left and ended up coming back Sunday... that same week. This is where the magic happened. I was in so much pain I couldn't take it anymore. My throat, upper respiratory, sinuses, eyes were infected... and so my wife and I drove again to this urgent care. This time on the way there I booked my appointment online which is an awesome tool! When I got there I had a bit of a wait but it's urgent care and it wasn't like 2 hours and I had no choice. When I got back to the doctors office and waited for him that took a while. But A) I was in so much pain every minute felt like an hour and B) That Urgent Care got slammed and had limited providers. The xray tech did vitals and was super sweet and empathetic. Asked if I needed any water etc (that really goes a long way). Again goes the music haha my wife actually turned it off after a little bit. I would just recommend asking the patient before turning it on. I know it seems silly that it's just music but radio like music playing loudly when you feel horrible is just not the bees knees. Finally, at last the doctor arrives. I really didn't expect much to be honest because it's really hard to find a good doctor in general and especially at an urgent care I've had more bad experiences than good. Well this doctor is the reason I'm leaving this review. Dr Hamzeh was all about "how do we get you better" even with it being so busy I did not feel rushed or dismissed. He right then and there gave me treatment options that I took and prescribed me an antibiotic that I needed. I take several medications for some health issues I have so I get really worried about medication interactions esp having a past or doctors prescribing conflicting medications. He reassured me... more than once and I'm so sorry if I was annoying asking twice haha that I would be okay. And I was. I had a few questions after he left and he kindly came back to us when he had time to answer them. He was very confident in how he was treating me and actually took the time to help me. I started gradually feeling better the next day. It took a few more days to notice a bigger difference but I did! I was back to work by Wednesday. Today is Friday and although I still have the after effects of the virus and am not 100% I'm about 90% and that's all thanks to the Dr. Thank you to the staff and Dr Hamzeh on last Sunday. For someone who works in healthcare and someone who needs healthcare I know how frustrating it is to continue to pay copays with no help. My wife and I both appreciate you all and hope you had a wonderful holiday! Ps. I would have taken pics of the waiting area but I was just nottttt doing well enough to even think of those things as

Staff here should be aware that the walls and doors are thin... rooms close to their desks are able…read moreto hear them talking poorly about their patients