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Big Bear Lake, CA

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Quest Diagnostics

4.2 (5 reviews)
Open • 7:00 am - 11:30 AM, 12:30 pm - 3:00 PM

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Recommended Reviews - Quest Diagnostics

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1 year ago

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7 months ago

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4 years ago

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2 years ago

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4 years ago

The lab lady went out of her way to help me this morning Tuesday, August 30 and was very kind

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Quest Diagnostics

Quest Diagnostics

2.6(17 reviews)
28.4 mi

I love going to this lab. I look forward to seeing Chery. She is kind, considerate, and truly cares…read moreabout people! Her kindness shows every time I go there. She is a keeper. Thanks for sharing her with us. Sincerely, Lisa C.

I went to Quest at 9:30 a.m. My appointment wasn't until 10:30, but since I was already out running…read moreerrands and in the area, I decided to see if I could be accommodated as a walk-in. When I arrived, the waiting room was empty, and there was no one in the back having blood drawn. The phlebotomist told me she needed to take her break, so there would be a wait. While I found the timing surprising since the office had opened at 8:30, I understood that I was only asking to be seen as a walk-in and didn't mind waiting. A few minutes later, another man came in and asked if they were taking patients yet because he also wanted to have his labs done early. I told him, "No, she's on her break right now, and even before that nobody had been called back while I've been here." When the phlebotomist returned, she called the man back first. He told her that I had been there longer than he had and that she should take me before him. She replied, "No. She has a 10:30 appointment. It's your appointment time now." At that point, I left because I wasn't willing to sit in the waiting room for another hour after arriving early to see if I could be accommodated. I returned at 10:15 for my scheduled appointment, only to find the doors locked and no one in the waiting area. I then tried calling Quest to find out what was going on, but that turned into a complete circle. I looked up Quest's phone number and sat through a long hold before finally reaching a live representative. After explaining the situation, I was given the phone number for the very Quest location I had just left--only to discover it was the exact same number I had originally called. There was no direct way to reach the location or get any information, making the entire process incredibly frustrating.

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Quest Diagnostics
Quest Diagnostics
Quest Diagnostics

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Labcorp - Doing Nothing to help

Labcorp

2.4(42 reviews)
28.9 mi

Scheduled my appointment online through my portal. Got there and tried to sign in. They told me…read moredoctors orders were not in their system even though I called and verified ahead of time. I pretty much got seen as a walk in. Thank God I had my lab orders with me!

I registered my appointment for 12:45 pm, for routine blood work. Upon arrival, I was told to…read morere-register. You register when you make an appointment, and upon arrival you have to re-register ? Afterwards, I looked at the screen, displaying Appointments and Walk-Ins. My name appeared as a Welk-In. Somebody altered my status from Appointment to Walk-In. Only when I requested they changed it back to Appointment, they did so. Next: The blood drawing person switched my fasting status to non-fasting, alleging I was drinking orange juice. I was driking water with a non-sugar, non-fat, non-sodium Kool-aid powder, orange colored. I was fasting for 12 hours. "You can argue with your doctor", she said. I emailed my doctor right away. In addition, I requested she removed her alteration, and wrote fasting. These serial problems I have with Labcorp are all related to Janine, who has been discriminating against me openly, after I complained about her poor blood drawing skills. She can't draw blood, and in addition, she is a psychopath. She attacked me verbally at Walmart, necessitating a police report. Now she is trying to gang up staff members against me, as she herself is not permitted to discriminate against me further, and is not allowed to attack me either. I will continue to report everything here. This matter is inching closer to a DISCRIMINATION LAWSUIT. I see, many others have very similar problems with Labcorp. Report them all here ! Do NOT let them discriminate against you. Don't allow them to abuse you. File complaints with the BBB, etc.

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Labcorp - My Dad has been here since 8:35am

My Dad has been here since 8:35am

Labcorp - People all on the floor

People all on the floor

Labcorp - People all outside waiting for hours fasting

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People all outside waiting for hours fasting

Labcorp at Walgreens

Labcorp at Walgreens

4.1(17 reviews)
35.4 mi

Made an appointment for lab work I needed done the same day and had a great experience! The service…read morewas quick, and Lisa the phlebotomist was incredibly kind and professional. The blood draw was completely painless, and I was in and out in under 15 minutes. Excellent service from Labcorp! :)

I was a walk in. I knew I was going to wait a bit because there was only 1 person working. The lady…read moreworking mentioned that help would arrive at 11am. Every time I checked the screen my name was pushed down. I sat there patiently with out complaining for 2 hours. After that I told the lady that I was a walk in and I was there for about 2 hours. She said she was doing appointments in that moment because she was alone. I understood. She's alone and all appointments were booked and there were walk ins. I stood by the door waiting. I could hear laughter after every patient. Some took 5min some 10min. Frustrating. I kept getting skipped. There were 2 walk ins ahead of me on the screen however they weren't there. So I was next for a long time. The other girl finally arrives. She calls someone after about 10min of arriving. By the way the other one wasn't calling anyone anymore. It's been over 3 hours so when she comes out to call on appointments (by the way the people in waiting area haven't been there long) I told her that I'm a walk in and I've been waiting over 3 hours. She replies with yeah we're backed up I just got here but you can go online and schedule an appointment for tomorrow. With a smirk on her face. I said wow! And left. I can't believe she said that after I told her I've been there over 3hours. Unbelievable, I've never experienced this type of bad customer service at labcorp. She should have asked me for my name and said let me get these x amount of patients and you're next. But nope, her solution was to go back the following day. By the way I've never seen these 2. The others were always kind and tried to give the best customer service. You guys need to replace these 2. They have no business working there.

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Labcorp at Walgreens
Labcorp at Walgreens
Labcorp at Walgreens

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Quest Diagnostics - laboratorytesting - Updated October 2026

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