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    Urgent Care

    3.2 (73 reviews)
    Closed 9:00 am - 5:00 pm

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    Door is locked so the sign says open and business hours are from 9 to 5 7 days a week but the doors locked at 3:03 and no one inside
    Randy W.

    12/20/2022. 3:02pm. The door is locked, and no one is in sight. Everything indicates that they have been acquired by the valley's healthcare district. If my arm were chopped off, I would drive down this hill to get care before I would go to this town's ER

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    Receptionist Monica was very rude as well as the other staff but doctors Olivia was very polite and professional

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    4 years ago

    Absolutely wonderful care and very knowledgeable staff. I would highly recommend this urgent care.

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    Page 1 of 2

    Ask the Community - Urgent Care

    Review Highlights - Urgent Care

    I saw Olivia the first time, and Jessica the second time - both PAs.

    Mentioned in 6 reviews

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    Bear Valley Community Hospital - Private rooms

    Bear Valley Community Hospital

    3.4(127 reviews)
    0.3 mi

    1/1/26 0430 my mom arrived to emergency department. The staff nurses, respiratory therapist, and…read moredoctors were attentive and skillful. They worked efficiency addressing all her needs and helping her feel better. She was admitted & continued to have amazing care from respiratory staff, social worker, doctor and registered nurse assigned to her. Huge thanks to all for your exceptional care. L.Adams

    Summary: Clinical staff is great. Long wait times (understaffed or busy). Single unprofessional…read moreemployee. Be prepared to wait a few hours. We were in the lobby for 4 hours before being seen by a doctor. I'm assuming they are under staffed. There was a girl who was deathly ill and sobbing in the lobby. I don't think anyone checked on her or spoke to her despite her cries. I separated my shoulder. The first time they called me was to get my blood pressure and general info, so I was invited inside the clinical area. While I was sitting there, some dude was walking around. I don't remember exactly what he was wearing, but I don't think he was in scrubs. He was telling me he thinks my shoulder is broken and that it's gonna be a lengthy recovery. Not something anyone would want to hear. I questioned his credibility and asked him really? He said we can "bet money on it"... It was really unprofessional. He wanted to prove some weird point that he's confident that he can guess my diagnosis. Later the doctor came with the X-Ray results and it ended up just being a separation. And no broken bones (thanks weird unprofessional dude for the awkward interaction and trying to convince me that I had a broken bone). The clinical staff was great. The doctor was caring and answered my questions. I was also helped by a male nurse, he was good too and hardworking. If only the wait time wasn't so long, but I understand the clinical staff did their best. Either they are understaffed or lots of people had incidents that day, hence the long wait time.

    Photos
    Bear Valley Community Hospital - Me after my post-hysterectomy follow up appointment, holding the pathology results that say "no cancer"!

    Me after my post-hysterectomy follow up appointment, holding the pathology results that say "no cancer"!

    Bear Valley Community Hospital
    Bear Valley Community Hospital - Hospital Emergency Back entrance Emergency Department

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    Hospital Emergency Back entrance Emergency Department

    Heritage Victor Valley Medical Group - Additional Heritage office @ 41949 Big Bear Blvd. Big Bear

    Heritage Victor Valley Medical Group

    1.0(2 reviews)
    0.0 mi

    This is in regard to the Big Bear facility of Heritage Medical Group…read more By mistake I left some paperwork at the doctors office in Big Bear, (from my visit to the emergency room at the Big Bear Hospital) .When I called to retrieve it, I was treated as if I didn't matter& was stupid. I'm 76 years old, & it's easy to tell that someone is belittling or disregarding you because of your age, the office staff refused to look for my paperwork Finally they told me that they had shredded it. No apologies. Guess they though!,,,,,that will shut her up. Besides they blew it off saying that the paperwork was not significant. I was furious and said some mean things for which I am sorry.They kept telling me that I should contact the hospital for more copies. I don't think that they ever looked for my paperwork...it was easier for them to put the solution on me.. I guess I should take my business elsewhere. It shouldn't matter to them if this is the dismissive manner that they show patients. I'm dismissed. Okay Bye

    I normally don't write reviews but this is absurd and something I'm not going to let go of. My…read morefamily has been going here for years and we have always had a pleasant experience. I just went in for a really bad rash on my armpit. The lady was nice until I gave her my name and she looked my account up. She rudely told me last time I was in my visit wasn't covered by insurance cause I was out of network so she's going to have to collect payment up front this time. I said my insurance is California so I am in network. So I called my mom to ask her and my mom is like no you're in network so I asked the lady what it said and she said "all I can tell you is what I have right in front of me and it says that it didn't get covered because you guys hadn't reached your deductible". Out of network and not reaching a deductible are two different things. I said that's fine and she rudely said "I need your credit card" so I handed her my credit card and she still had my ID, so I was waiting at the counter and she goes "umm take a seat" and I said "I'm waiting for my card back" and she said "I told you I need to make a copy of it" and I said "you need to make a copy of my credit card?" And she threw it back at me and goes "here's your card you're so worried about. I need to make a copy of your ID" and I just said "thank you" and went and sat down. After I got done filling out my paperwork I brought it up and then heard her and the other lady taking about me. They said they needed my insurance card again so I brought it to them then sat down. A few minutes later I was called up by another lady and she started talking to me like I was a 2 year old saying I needed to pay for my visit. I said "that's fine I already gave her my card to pay and she threw it back at me" then the other lady started telling me "I need to be an adult" and mocking me. And the other lady said "wow attitude". I said "yes I have an attitude because of the way you just treated me for no reason". While I was on the phone with my mom they both started calling me a child and said I needed to be an adult and grow up and all this stuff. Then the other lady hands me back my credit card and says "have fun at the emergency room. We won't be seeing you" and they both laughed. I am filing a report with the California State Health Board about this incident currently. Absolutely unacceptable. My family has lived here for 30 years and clearly she doesn't like us since she was extremely nice until I told her our last name. To be treated that way in a medical office is insane. As I just went to google to leave a review I see hundreds of posts saying they lie and tell you you're out of network to steal money. Avoid this place at all costs!

    Photos
    Heritage Victor Valley Medical Group - Additional Heritage office @ 42002 Fox Farm Rd Big Bear

    Additional Heritage office @ 42002 Fox Farm Rd Big Bear

    Heritage Victor Valley Medical Group - Additional Heritage office @ 42002 Fox Farm Rd Big Bear

    Additional Heritage office @ 42002 Fox Farm Rd Big Bear

    Heritage Victor Valley Medical Group - Additional Heritage office @ 41949 Big Bear Blvd. Big Bear

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    Additional Heritage office @ 41949 Big Bear Blvd. Big Bear

    Baumgartner Richard, MD - Exam room

    Baumgartner Richard, MD

    2.8(8 reviews)
    0.4 mi

    I have a PPO and this doctor was on my card to use. It took 2 weeks with me following up to get an…read moreappointment. When I finally got one Dr Baumgartner was on vacation so I saw Joe. He was very nice and prescribed meds for my stomach pain. A week or so later I get this letter. Not sure what kind of rapport I am supposed to have with a doctor I've never met but there is only one other doctor I can go to so hopefully I don't need a special rapport for him. Very poor customer service. This doctor doesn't care about people only servicing his regulars I guess.

    Dr. Baumgartner and his medical assistant, Evelyn are a JOKE! I have Blue Shield PPO insurance and…read moreDr. Baumgartner was assigned to be my PCP over a month ago. When I called to set up an appointment, his very nice receptionist, Desiree told me I needed to stop by and fill out new patient intake forms before I could make an appointment. I filled out the forms over 2 weeks ago and have followed up 2 or 3 times a week to find out my patient status b/c I am starting to run low on meds that I must take daily. Every time I called before today, Desiree told me that the paperwork was sitting on Dr. Baumgartner's desk and to follow up the following week. I called to follow up today and his rude medical assistant, Evelyn answered the phone and told me that I had to be 'accepted' into the practice, even though Dr. Baumgartner was assigned by my insurance. When I asked for a timeline on when that would be, she wouldn't give me an answer! I reiterated to her that I am running low on meds that I must take daily and she told me to go to Urgent Care to get them! When I asked if I could speak to someone else who could help me she told me to go to urgent care again - what a joke!!! It's obvious this Dr. and his staff don't give a crap about their patients if my paperwork has been sitting on the Dr.'s desk for over 2 weeks and they can't help me get meds that I need to take daily in order to live a normal life. I called Blue Shield and filed a complaint about this Dr. and his office - they were very concerned after looking at my medical history and will be filing an appeal on my behalf. I will also be filing a complaint with the state medical board. BTW, I called Big Bear Urgent Care and they would not be able to prescribe any medications to me b/c a) they don't take my insurance and b) THEY WOULD NEED TO GET AUTHORIZATION FROM MY PCP. I will be driving down the hill to see my old docs at Loma Linda University from now on. Avoid at all costs!

    Photos
    Baumgartner Richard, MD - Physician, Physician Family Practice,  Sports Medicine, Family Doctor, Pediatric Physician and Physician  General Practice

    Physician, Physician Family Practice, Sports Medicine, Family Doctor, Pediatric Physician and Physician General Practice

    Baumgartner Richard, MD - Outside the office, which is upstairs suite 200

    Outside the office, which is upstairs suite 200

    Baumgartner Richard, MD - Waiting room

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    Waiting room

    Knapik Steven DO - This is what Stephen Knapik and his PA Joyce call a perfectly normal foot

    Knapik Steven DO

    2.5(8 reviews)
    0.4 mi

    His office is almost impossible to reach. Expect 30 minute call / hold time at least. When you do…read morereach, he schedules Friday appointment, then leaves early that day without filling prescriptions as promised, and takes the weekend leaving you with medication.

    I went to this doctor Stephen canapic for 3 years ears when I moved up to Big Bear Lake California…read moreand I only pick this doctor cause he is the only doctor that takes new patients on the entire mountain and he uses tjus to abuse the patient's rights. MY son went head over hills on his bike into a tree and I wanted to see if he needed to go to ER. they will see me in 10 minutes for a hang nail, No kidding but when my son needed to see them right away they told me they would see him in a month This is while they're office SAT Completely empty On top of this, his PA Joyce is really nice until I want her to go over any kind of results with me and then the 2 front girls at the office, especially Melissa she decided that she's a doctor and she can tell me I don't need anybody to go over any of the results. I broke my foot and got x-rays - they said " oh your foot's not broken" so look at the picture. This is what this foul office calls not broken Now I called health health net and I told them what was going on and I said do not tell them that it's me that complaining because this louse is the only doctor up here so I can't even get a referral if I don't have doctor. So of course Healthnet named me. Now this doctor knowing that he is the only doctor that actually treats patients up here on this hill Has completely refused to fill my prescriptions that are life saving prescriptions and hes refused to see me so I can't get a referral for any test or anything that's wrong with me and I've been very sick for the past 5 months with no help. My son got extremely ill from the 2nd vaccine of fizer and has been throwing up September 14th it is 1st October 1st Yesterday and my son had to go to the emergency room because this narcassist doctor who refuses to see my 15 yeat old and refuses to refer him to a gastro specialist to find out what's wrong with this kid's stomach. hes throwing up compulsively every night after getting this vaccine he has lumps under his arm and hes so ill he can barely sit up. the only help I got was at the ER emergency room in big bear where they told me they could give him an anti nausea prescription and that he needed to see a gastro specialist but since we have no primary doctor we can't see a specialist so my son is sitting here dying health net gets all my money and doctor Kennedy who's supposed to be a doctor who would do no harm He is critically harm my child and he is done my body a mass amount of harm including Putting me under extreme stress of whether I'm going to get my life saving medication fell or not I have to go through this every month I have to jump through hooks and I went for 2 weeks with no synthroid and got extremely sick thanks to this scumbag doctor this man should be desbarred and I am filing an official complaint with the board of directors of medical board of directors of medic of the medical board He is an old man he is senile he has no right to practice and Joyce his PA should be ashamed of herself because I was really nice nice to her and I put my trust in her and she could have had the decency to call me and talk to me and be a real doctor but instead she decided that the front office girls are the real doctors here and they can make sure that you never get to see a doctor. Yes the bimbo and the front office is who went over my x-rays with me not a doctor and not APA but a bimbo who sits behind the dusk and doesn't even know how to pronounce your own last name guess everybody's foot looks like Spock

    Baumgartner Richard A MD

    Baumgartner Richard A MD

    2.3(3 reviews)
    0.4 mi

    Dr. Baumgartner and his medical assistant, Evelyn are a JOKE! I have Blue Shield PPO insurance and…read moreDr. Baumgartner was assigned to be my PCP over a month ago. When I called to set up an appointment, his very nice receptionist, Desiree told me I needed to stop by and fill out new patient intake forms before I could make an appointment. I filled out the forms over 2 weeks ago and have followed up 2 or 3 times a week to find out my patient status b/c I am starting to run low on meds that I must take daily. Every time I called before today, Desiree told me that the paperwork was sitting on Dr. Baumgartner's desk and to follow up the following week. I called to follow up today and his rude medical assistant, Evelyn answered the phone and told me that I had to be 'accepted' into the practice, even though Dr. Baumgartner was assigned by my insurance. When I asked for a timeline on when that would be, she wouldn't give me an answer! I reiterated to her that I am running low on meds that I must take daily and she told me to go to Urgent Care to get them! When I asked if I could speak to someone else who could help me she told me to go to urgent care again - what a joke!!! It's obvious this Dr. and his staff don't give a crap about their patients if my paperwork has been sitting on the Dr.'s desk for over 2 weeks and they can't help me get meds that I need to take daily in order to live a normal life. I called Blue Shield and filed a complaint about this Dr. and his office - they were very concerned after looking at my medical history and will be filing an appeal on my behalf. I will also be filing a complaint with the state medical board. BTW, I called Big Bear Urgent Care and they would not be able to prescribe any medications to me b/c a) they don't take my insurance and b) THEY WOULD NEED TO GET AUTHORIZATION FROM MY PCP. I will be driving down the hill to see my old docs at Loma Linda University from now on. Avoid at all costs!

    BEWARE OF THIS DOCTOR - DOES NOT CARE ABOUT YOUR MEDICAL NEEDS HE'S A QUACK - NO BEDSIDE MANNER…read moreAs a new patient I found this doctor to have a horrible bedside matter.  He has a huge ego and superiority complex which came across at my very first appointment.  Don't waste your time with this doctor.  His office staff have the same attitude and the nurse who took my blood had a horrible attitude and no bedside manner.  I was told the doctor spoke with me about a medications I was taking and he NEVER did.  He wanted to CUT me off of a medication I had been taking for 4 years without addressing the MY MEDICAL NEEDS.  He messed up and then covered his tracks by going back into his files and document after the fact.  I'm not just making this up.  I called one time after days of waiting information on my medication, I was on hold for about 20 minutes and the doctor got on the line and YELLED at me for tie-ing up his phone line.  He said he had patients trying to get through.  WHO AM I?  At 3pm he tells me he's leaving for the day and does not have time for this.   2 months after he was aware of my medication dose he said I was taking twice the dose and he would not prescribe it.  I was going to have to get another doctor.  SO I DID.  I actually googled the specific medication dosage and my dose is within the guidelines. IF YOU WANT QUALITY CARE - FIND ANOTHER DOCTOR. THIS QUACK DOES NOT CARE ABOUT YOUR MEDICAL NEEDS.  Redlands has much better doctors who care.

    Urgent Care - urgent_care - Updated May 2026

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