Been three times in the last 6 months, once for a gallbladder removal surgery and all the doctors…read moreand staff were wonderful! Never had to wait long and always had great care!

R.N Ailidh Leanos at Bear valley community hospital is what an RN should always be. Very kind very…read moreattentive and caring. Even wit​h the hospital having multiple codes this evening she was still on the ball with all of her patients me being one of them. Dr John How not so much. I was not impressed with his bed side manner and his lack of listening skills to only regurgitate what I had told him the minute he came to my room before any tests.i would have waited 12hrs I'm the midst of caos and remained patient if Dr How had treated me with an ounce of respect To that nurse keep doing what you're doing. Your great at it To the Dr get the saying of YOU DON'T LOOK SICK out of your line of work

Been here many times for myself and family members and every experience was great. It's so nice to…read morehave quality care so close by.

I was initially seen by a student physician assistant before the regular physician assistant came…read moreinto my room. When the student PA walked in she introduced herself as her head was turned away from me and she was chewing gum, so I had to ask her to repeat herself which I had to do several times during the visit. Instead of realizing her gum chewing made her impossible to understand, she chewed her gum some more whenever she repeated herself. It is bad enough that she was not taught in school that chewing gum around patients is not professional, but her supervising physician assistant allowed her to walk in to see patients knowing she was chewing gum. She certainly saw her chewing gum when she entered the room I was in. Medical standards are on the decline everywhere. This just accentuates it. BTW, at the beginning of my visit, the medical assistant who took my vitals was wearing street clothes, didn't look like medical staff at all. She did not introduce herself or state her credentials and wasn't friendly. The purpose of this review is not to discourage patients from going to All Valley. I hope that management will improve the professionalism of its staff and any students who rotate there. I'm not hopeful they will even read this review because I see zero management responses to any of the other reviews.

This is in regard to the Big Bear facility of Heritage Medical Group…read more By mistake I left some paperwork at the doctors office in Big Bear, (from my visit to the emergency room at the Big Bear Hospital) .When I called to retrieve it, I was treated as if I didn't matter& was stupid. I'm 76 years old, & it's easy to tell that someone is belittling or disregarding you because of your age, the office staff refused to look for my paperwork Finally they told me that they had shredded it. No apologies. Guess they though!,,,,,that will shut her up. Besides they blew it off saying that the paperwork was not significant. I was furious and said some mean things for which I am sorry.They kept telling me that I should contact the hospital for more copies. I don't think that they ever looked for my paperwork...it was easier for them to put the solution on me.. I guess I should take my business elsewhere. It shouldn't matter to them if this is the dismissive manner that they show patients. I'm dismissed. Okay Bye

I normally don't write reviews but this is absurd and something I'm not going to let go of. My…read morefamily has been going here for years and we have always had a pleasant experience. I just went in for a really bad rash on my armpit. The lady was nice until I gave her my name and she looked my account up. She rudely told me last time I was in my visit wasn't covered by insurance cause I was out of network so she's going to have to collect payment up front this time. I said my insurance is California so I am in network. So I called my mom to ask her and my mom is like no you're in network so I asked the lady what it said and she said "all I can tell you is what I have right in front of me and it says that it didn't get covered because you guys hadn't reached your deductible". Out of network and not reaching a deductible are two different things. I said that's fine and she rudely said "I need your credit card" so I handed her my credit card and she still had my ID, so I was waiting at the counter and she goes "umm take a seat" and I said "I'm waiting for my card back" and she said "I told you I need to make a copy of it" and I said "you need to make a copy of my credit card?" And she threw it back at me and goes "here's your card you're so worried about. I need to make a copy of your ID" and I just said "thank you" and went and sat down. After I got done filling out my paperwork I brought it up and then heard her and the other lady taking about me. They said they needed my insurance card again so I brought it to them then sat down. A few minutes later I was called up by another lady and she started talking to me like I was a 2 year old saying I needed to pay for my visit. I said "that's fine I already gave her my card to pay and she threw it back at me" then the other lady started telling me "I need to be an adult" and mocking me. And the other lady said "wow attitude". I said "yes I have an attitude because of the way you just treated me for no reason". While I was on the phone with my mom they both started calling me a child and said I needed to be an adult and grow up and all this stuff. Then the other lady hands me back my credit card and says "have fun at the emergency room. We won't be seeing you" and they both laughed. I am filing a report with the California State Health Board about this incident currently. Absolutely unacceptable. My family has lived here for 30 years and clearly she doesn't like us since she was extremely nice until I told her our last name. To be treated that way in a medical office is insane. As I just went to google to leave a review I see hundreds of posts saying they lie and tell you you're out of network to steal money. Avoid this place at all costs!

just came into Yucaipa for a infected ear and have constant ringing in it. The thing people have…read moreto consider is understaff and busy jobs when people write a bad reviews they don't understand that how stressful job could be when you are very busy. They were extremely busy. I've been there about six times for myself and for my kids. Every time is I have been was perfect. even though there was a kid in the waiting room running around yelling and screaming for 10 minutes. That's just how having kids is. The PA was phenomenal, super chill. Yeah the girls at the front were busy, but you can't give a bad review because someone is working very hard and busy. You have to take everything into consideration all of the circumstances everyone there did a phenomenal job yeah I had to wait in the waiting room for 40 minutes, but that's just how life is. This beats Kaiser any day no matter what the day, you guys were great today. Keep it up.

Unfortunately, my experience with the front desk staff member with glasses, piercings, and tattoos…read morewas very unpleasant. She came across as rude, dismissive, and not welcoming at all. I understand that people may have stressful days, but when you work in a medical setting, I believe basic kindness, patience, and professionalism are extremely important, especially when dealing with patients who may already not be feeling well. When I came in, there was no one else waiting, so I politely asked if she could check me in. Instead of simply helping me or explaining the process in a friendly way, she responded with an attitude and said, "You see that tablet over there? Just click your name and check in over there." It wasn't necessarily the fact that I had to use the tablet--it was the way she spoke to me and treated me. Front desk staff are often the first people patients interact with, and that interaction can really affect the whole experience. A little kindness and better customer service would go a long way.

Dr Baumgartner was on my side in 1997 when I had shoulder pain and needed a right rotator cuff…read morerepair. Yes, I went thru the prerequisite physical therapy that didn't work, and he finally steered me to a very qualified surgeon. I was satisfied with the result, and am to this day, which is a good many years later! (2020) Miss you Dr B!

I have a PPO and this doctor was on my card to use. It took 2 weeks with me following up to get an…read moreappointment. When I finally got one Dr Baumgartner was on vacation so I saw Joe. He was very nice and prescribed meds for my stomach pain. A week or so later I get this letter. Not sure what kind of rapport I am supposed to have with a doctor I've never met but there is only one other doctor I can go to so hopefully I don't need a special rapport for him. Very poor customer service. This doctor doesn't care about people only servicing his regulars I guess.

I saw Dr. Steven Knapik several times while living in Big Bear and was very happy!…read more I was always pleasantly surprised at how short the wait was, it's such a change. I was greeted warmly when I arrived and was taken back not long after. The office was clean and well kept. When Dr. Knapik saw me I felt like he was really invested in my health. His has a kind and caring demeanor and really took his time. He felt like a friendly grandfather figure and even offered life advice. Haha. I was in between insurance currently and my out of pocket cost was very reasonable. I will definitely continue to see him as needed.

His office is almost impossible to reach. Expect 30 minute call / hold time at least. When you do…read morereach, he schedules Friday appointment, then leaves early that day without filling prescriptions as promised, and takes the weekend leaving you with medication.

I had my Annual Physical completed here last month and really appreciated the quality…read moreprofessionalism of the Totalcare Eastvale Team! I had an early appointment before work and the Staff really exceeded my expectations when it came to speed and operational efficiency. I didn't have to wait long at all, and every Team Member from the Receptionist to the Assistant responsible for taking my vitals were very cheerful, locked in, and professionally courteous in communicating thoroughly to make my time feel valued and at ease. Wei Wu was the Provider who reviewed my Blood Test Results with me and he was extremely kind and effectively helpful in guiding me to celebrate the good news of my lab results while giving me helpful tips on how to get started on a wise weight loss plan before my body starts experiencing mechanical issues! Wei was patient and knowledgeable with explaining to me the different ways I could go about achieving reasonable weight loss goals and assisted me in extending a leave of absence I needed for work to protect my mental health during an important recovery period. Thank you Totalcare for being so organized, kind, supportive, and inspiring as a Neighborhood Team of Professionals! I definitely recommend them for your next physical!

found this place that opens 7 days a week, 10min from the house. as we've just moved to this area…read moreand need to find a new doctor. also needed to get my coughing checked out fast. all other doctors have a long wait schedule. loved it opens 7 days a week and welcomes walk-ins, what a concept?! came in twice so far, both time were walk-in and greeted by the front desk staff and waited about 30mins before I was seen by PA on duty. 1st visit was with Amy, who assessed my symptoms and prescribed antibiotics and cough medicines for my cough. I took the medicine and recovered after I finished the medicine. Amy was very friendly and answered my questions on the doctors and clinic/office operations. 2nd visit was for my pain at the back of the ankle (achilles) for almost 3 months. Don walked in with a huge smile and very friendly and checked my foot and found a bump at the back of heel that needed x-ray to confirm. (when I saw my podiatrist twice in the last month, he didn't even notice it). only problem is the x-ray order form had a wrong address that I ended up driving around to find the correct location. I've decided to make an appointment with the MD in the house to see if I can change my PCP to this location for convenience. earliest appointment is 2 months away, hopefully this is bc MD is on travel, and not a typical trend for scheduling. but at least the PAs were knowledgeable and the staffs were very friendly. So happy I've found this place w/in 10min. from my house.

I must update my review on May 12 Tuesday 2026 for a few weeks. I have been suffering from chest…read morepain and pain going down my left arm since I've never smoked and I've always exercised and lived a pretty healthy life. I ignored it stupidly on that particular day I felt the pain was worse than ever and I better go to the ER here to our wonderful hospital. Mountain Community Hospital in Lake Arrowhead. I went there feeling pretty cocky and thinking this will be nothing well once again. I was there approximately 7:45 in the morning and I was just complaining about chest pain and the incredible doctor and nurses took the bull by the horn and recognized the signs and started taking x-rays and what not and I'm saying it's nothing. It's nothing. I'm feeling pain here is there but immediately they saw and recognized issues and me being the stupid person that I am I'm saying no, I have to go to Spain in three days and they were fantastic. I cannot say oh my God how wonderful they were. They took the ball by the horn like I said and they immediately took some test and they said you're going to have to go down the hill to Riverside Community and I just thought that was crazy well fast-forward that was on 12 May a week later I ended up having open-heart surgery yes and I must say they literally saved my life that was told to me several times by the doctors and the cardiologist at Riverside Community. I would've had several heart attacks in Spain or the airplane had I not been at Riverside Community and had my open heart surgery and had a ER at Mountain community done what they did they literally saved my life that entire staff between the doctors and the entire staff between the nurses the radiologist. They are five star all the way we up here on the mountain are so blessed with the entire staff and the doctors they are our angels truly are angels. We need to stop complaining about the stupid stuff and realize how blessed we are to have the staff at Mountain community. They are really the best stop complaining about the stupid little stuff because they saved my life and I bless them every day. I wake up, I was told by my neurologist at Cedar Sinai that 82% of people don't even make it to the surgery table 82% and that would've been me had it not been the staff at the ER at Mountain community. We owe them so much. They are truly my heroes. Thank you so much ER department at Mountain community God bless you.

We've lived in Arrowhead for over 30 years and have used MCH Emergency and the physicians for our…read moreprimary doctors for that long. I've had to use the MCH ER the past 8 days, being an ER visit, coming and going, calling to inquire where I can pick up my records/ xray, and I've never been met with such snotty, rude behavior by the women sitting behind the windows at the entrance of the ER. The 3 women, I've dealt with, in the past week,are extremely rude and snotty. Keep in mind, I've been coming to the ER seldomly over 30+ (thankfully). The RNs are Doctors never have been this way. Those gals need to get some customer service training. They need to take it down a notch.

Dr. Baumgartner and his medical assistant, Evelyn are a JOKE! I have Blue Shield PPO insurance and…read moreDr. Baumgartner was assigned to be my PCP over a month ago. When I called to set up an appointment, his very nice receptionist, Desiree told me I needed to stop by and fill out new patient intake forms before I could make an appointment. I filled out the forms over 2 weeks ago and have followed up 2 or 3 times a week to find out my patient status b/c I am starting to run low on meds that I must take daily. Every time I called before today, Desiree told me that the paperwork was sitting on Dr. Baumgartner's desk and to follow up the following week. I called to follow up today and his rude medical assistant, Evelyn answered the phone and told me that I had to be 'accepted' into the practice, even though Dr. Baumgartner was assigned by my insurance. When I asked for a timeline on when that would be, she wouldn't give me an answer! I reiterated to her that I am running low on meds that I must take daily and she told me to go to Urgent Care to get them! When I asked if I could speak to someone else who could help me she told me to go to urgent care again - what a joke!!! It's obvious this Dr. and his staff don't give a crap about their patients if my paperwork has been sitting on the Dr.'s desk for over 2 weeks and they can't help me get meds that I need to take daily in order to live a normal life. I called Blue Shield and filed a complaint about this Dr. and his office - they were very concerned after looking at my medical history and will be filing an appeal on my behalf. I will also be filing a complaint with the state medical board. BTW, I called Big Bear Urgent Care and they would not be able to prescribe any medications to me b/c a) they don't take my insurance and b) THEY WOULD NEED TO GET AUTHORIZATION FROM MY PCP. I will be driving down the hill to see my old docs at Loma Linda University from now on. Avoid at all costs!

BEWARE OF THIS DOCTOR - DOES NOT CARE ABOUT YOUR MEDICAL NEEDS HE'S A QUACK - NO BEDSIDE MANNER…read moreAs a new patient I found this doctor to have a horrible bedside matter.  He has a huge ego and superiority complex which came across at my very first appointment.  Don't waste your time with this doctor.  His office staff have the same attitude and the nurse who took my blood had a horrible attitude and no bedside manner.  I was told the doctor spoke with me about a medications I was taking and he NEVER did.  He wanted to CUT me off of a medication I had been taking for 4 years without addressing the MY MEDICAL NEEDS.  He messed up and then covered his tracks by going back into his files and document after the fact.  I'm not just making this up.  I called one time after days of waiting information on my medication, I was on hold for about 20 minutes and the doctor got on the line and YELLED at me for tie-ing up his phone line.  He said he had patients trying to get through.  WHO AM I?  At 3pm he tells me he's leaving for the day and does not have time for this.   2 months after he was aware of my medication dose he said I was taking twice the dose and he would not prescribe it.  I was going to have to get another doctor.  SO I DID.  I actually googled the specific medication dosage and my dose is within the guidelines. IF YOU WANT QUALITY CARE - FIND ANOTHER DOCTOR. THIS QUACK DOES NOT CARE ABOUT YOUR MEDICAL NEEDS.  Redlands has much better doctors who care.

Turn the air conditioner on. Its 100 degreeeeeees. Waiting in the waiting room on a day like today…read moreis torture.

I have a recurring condition that is easily treatable with antibiotics. I had a flare up and rather…read morethan going to the ER went here simply to get an RX for antibiotics. The dr refused to even consider listening to me and wanted to run CT scans and labs and charge me thousands of dollars. Complete waste of time and money and I still have the condition. May as well just go to the ER if this is the kind of crap they think is helpful or useful at all. Absolutely worthless. DO NOT WASTE YOUR TIME!!!!