1/1/26 0430 my mom arrived to emergency department. The staff nurses, respiratory therapist, and…read moredoctors were attentive and skillful. They worked efficiency addressing all her needs and helping her feel better. She was admitted & continued to have amazing care from respiratory staff, social worker, doctor and registered nurse assigned to her. Huge thanks to all for your exceptional care. L.Adams

Summary: Clinical staff is great. Long wait times (understaffed or busy). Single unprofessional…read moreemployee. Be prepared to wait a few hours. We were in the lobby for 4 hours before being seen by a doctor. I'm assuming they are under staffed. There was a girl who was deathly ill and sobbing in the lobby. I don't think anyone checked on her or spoke to her despite her cries. I separated my shoulder. The first time they called me was to get my blood pressure and general info, so I was invited inside the clinical area. While I was sitting there, some dude was walking around. I don't remember exactly what he was wearing, but I don't think he was in scrubs. He was telling me he thinks my shoulder is broken and that it's gonna be a lengthy recovery. Not something anyone would want to hear. I questioned his credibility and asked him really? He said we can "bet money on it"... It was really unprofessional. He wanted to prove some weird point that he's confident that he can guess my diagnosis. Later the doctor came with the X-Ray results and it ended up just being a separation. And no broken bones (thanks weird unprofessional dude for the awkward interaction and trying to convince me that I had a broken bone). The clinical staff was great. The doctor was caring and answered my questions. I was also helped by a male nurse, he was good too and hardworking. If only the wait time wasn't so long, but I understand the clinical staff did their best. Either they are understaffed or lots of people had incidents that day, hence the long wait time.

My son had an ear infection and since he is severely disabled we have never gone to an urgent care…read more(normally er for bigger problems) I was pretty nervous due to my sons medical history if they would feel comfortable treating him but we were greeted with friendly hellos, extremely clean office and waiting room, no wait and I was able to make our appointment online the night before. Dr was great! Wasn't intimidated at all by my sons condition and the appointment was so quick and easy! I will be recommending to everyone I know and I will definitely be returning. I even told my husband if we need we will pay out of pocket and go here vs dealing with Kaiser urgent cares moving forward. I couldn't be happier with our experience!

First review leaving ever but I think every parent needs to hear this one. Took both my boys in who…read moreare sick, croup cough, fever, and all and they said "oh I can book them for tomorrow first thing when we open at 10:30". Umm, not urgent at all for an urgent care. She apologized but that does nothing when your juggling two sick kids

This is in regard to the Big Bear facility of Heritage Medical Group…read more By mistake I left some paperwork at the doctors office in Big Bear, (from my visit to the emergency room at the Big Bear Hospital) .When I called to retrieve it, I was treated as if I didn't matter& was stupid. I'm 76 years old, & it's easy to tell that someone is belittling or disregarding you because of your age, the office staff refused to look for my paperwork Finally they told me that they had shredded it. No apologies. Guess they though!,,,,,that will shut her up. Besides they blew it off saying that the paperwork was not significant. I was furious and said some mean things for which I am sorry.They kept telling me that I should contact the hospital for more copies. I don't think that they ever looked for my paperwork...it was easier for them to put the solution on me.. I guess I should take my business elsewhere. It shouldn't matter to them if this is the dismissive manner that they show patients. I'm dismissed. Okay Bye

I normally don't write reviews but this is absurd and something I'm not going to let go of. My…read morefamily has been going here for years and we have always had a pleasant experience. I just went in for a really bad rash on my armpit. The lady was nice until I gave her my name and she looked my account up. She rudely told me last time I was in my visit wasn't covered by insurance cause I was out of network so she's going to have to collect payment up front this time. I said my insurance is California so I am in network. So I called my mom to ask her and my mom is like no you're in network so I asked the lady what it said and she said "all I can tell you is what I have right in front of me and it says that it didn't get covered because you guys hadn't reached your deductible". Out of network and not reaching a deductible are two different things. I said that's fine and she rudely said "I need your credit card" so I handed her my credit card and she still had my ID, so I was waiting at the counter and she goes "umm take a seat" and I said "I'm waiting for my card back" and she said "I told you I need to make a copy of it" and I said "you need to make a copy of my credit card?" And she threw it back at me and goes "here's your card you're so worried about. I need to make a copy of your ID" and I just said "thank you" and went and sat down. After I got done filling out my paperwork I brought it up and then heard her and the other lady taking about me. They said they needed my insurance card again so I brought it to them then sat down. A few minutes later I was called up by another lady and she started talking to me like I was a 2 year old saying I needed to pay for my visit. I said "that's fine I already gave her my card to pay and she threw it back at me" then the other lady started telling me "I need to be an adult" and mocking me. And the other lady said "wow attitude". I said "yes I have an attitude because of the way you just treated me for no reason". While I was on the phone with my mom they both started calling me a child and said I needed to be an adult and grow up and all this stuff. Then the other lady hands me back my credit card and says "have fun at the emergency room. We won't be seeing you" and they both laughed. I am filing a report with the California State Health Board about this incident currently. Absolutely unacceptable. My family has lived here for 30 years and clearly she doesn't like us since she was extremely nice until I told her our last name. To be treated that way in a medical office is insane. As I just went to google to leave a review I see hundreds of posts saying they lie and tell you you're out of network to steal money. Avoid this place at all costs!

The new facility is beautiful. Staff was very friendly and helpful and doctor Eric Song is always…read moreso great with my daughter.

I do not recommend this place, the front desk is so rude as well as the doctor on staff, Shelley…read moreHasselman. I had my parent take my child to be seen, after getting results back I called to speak to the physician to help interpret the results. I've called twice and the physician has yet to call me. Shelley needs to work on her patient care, coming from someone who works in healthcare. Criticized for bringing my child in and saying why didn't you bring him in sooner, when we were just there two weeks prior for the same reason and was told it was a virus. Do better! You are dealing with people who are sick & in pain. Have some compassion.

I have a PPO and this doctor was on my card to use. It took 2 weeks with me following up to get an…read moreappointment. When I finally got one Dr Baumgartner was on vacation so I saw Joe. He was very nice and prescribed meds for my stomach pain. A week or so later I get this letter. Not sure what kind of rapport I am supposed to have with a doctor I've never met but there is only one other doctor I can go to so hopefully I don't need a special rapport for him. Very poor customer service. This doctor doesn't care about people only servicing his regulars I guess.

Dr. Baumgartner and his medical assistant, Evelyn are a JOKE! I have Blue Shield PPO insurance and…read moreDr. Baumgartner was assigned to be my PCP over a month ago. When I called to set up an appointment, his very nice receptionist, Desiree told me I needed to stop by and fill out new patient intake forms before I could make an appointment. I filled out the forms over 2 weeks ago and have followed up 2 or 3 times a week to find out my patient status b/c I am starting to run low on meds that I must take daily. Every time I called before today, Desiree told me that the paperwork was sitting on Dr. Baumgartner's desk and to follow up the following week. I called to follow up today and his rude medical assistant, Evelyn answered the phone and told me that I had to be 'accepted' into the practice, even though Dr. Baumgartner was assigned by my insurance. When I asked for a timeline on when that would be, she wouldn't give me an answer! I reiterated to her that I am running low on meds that I must take daily and she told me to go to Urgent Care to get them! When I asked if I could speak to someone else who could help me she told me to go to urgent care again - what a joke!!! It's obvious this Dr. and his staff don't give a crap about their patients if my paperwork has been sitting on the Dr.'s desk for over 2 weeks and they can't help me get meds that I need to take daily in order to live a normal life. I called Blue Shield and filed a complaint about this Dr. and his office - they were very concerned after looking at my medical history and will be filing an appeal on my behalf. I will also be filing a complaint with the state medical board. BTW, I called Big Bear Urgent Care and they would not be able to prescribe any medications to me b/c a) they don't take my insurance and b) THEY WOULD NEED TO GET AUTHORIZATION FROM MY PCP. I will be driving down the hill to see my old docs at Loma Linda University from now on. Avoid at all costs!

His office is almost impossible to reach. Expect 30 minute call / hold time at least. When you do…read morereach, he schedules Friday appointment, then leaves early that day without filling prescriptions as promised, and takes the weekend leaving you with medication.

I went to this doctor Stephen canapic for 3 years ears when I moved up to Big Bear Lake California…read moreand I only pick this doctor cause he is the only doctor that takes new patients on the entire mountain and he uses tjus to abuse the patient's rights. MY son went head over hills on his bike into a tree and I wanted to see if he needed to go to ER. they will see me in 10 minutes for a hang nail, No kidding but when my son needed to see them right away they told me they would see him in a month This is while they're office SAT Completely empty On top of this, his PA Joyce is really nice until I want her to go over any kind of results with me and then the 2 front girls at the office, especially Melissa she decided that she's a doctor and she can tell me I don't need anybody to go over any of the results. I broke my foot and got x-rays - they said " oh your foot's not broken" so look at the picture. This is what this foul office calls not broken Now I called health health net and I told them what was going on and I said do not tell them that it's me that complaining because this louse is the only doctor up here so I can't even get a referral if I don't have doctor. So of course Healthnet named me. Now this doctor knowing that he is the only doctor that actually treats patients up here on this hill Has completely refused to fill my prescriptions that are life saving prescriptions and hes refused to see me so I can't get a referral for any test or anything that's wrong with me and I've been very sick for the past 5 months with no help. My son got extremely ill from the 2nd vaccine of fizer and has been throwing up September 14th it is 1st October 1st Yesterday and my son had to go to the emergency room because this narcassist doctor who refuses to see my 15 yeat old and refuses to refer him to a gastro specialist to find out what's wrong with this kid's stomach. hes throwing up compulsively every night after getting this vaccine he has lumps under his arm and hes so ill he can barely sit up. the only help I got was at the ER emergency room in big bear where they told me they could give him an anti nausea prescription and that he needed to see a gastro specialist but since we have no primary doctor we can't see a specialist so my son is sitting here dying health net gets all my money and doctor Kennedy who's supposed to be a doctor who would do no harm He is critically harm my child and he is done my body a mass amount of harm including Putting me under extreme stress of whether I'm going to get my life saving medication fell or not I have to go through this every month I have to jump through hooks and I went for 2 weeks with no synthroid and got extremely sick thanks to this scumbag doctor this man should be desbarred and I am filing an official complaint with the board of directors of medical board of directors of medic of the medical board He is an old man he is senile he has no right to practice and Joyce his PA should be ashamed of herself because I was really nice nice to her and I put my trust in her and she could have had the decency to call me and talk to me and be a real doctor but instead she decided that the front office girls are the real doctors here and they can make sure that you never get to see a doctor. Yes the bimbo and the front office is who went over my x-rays with me not a doctor and not APA but a bimbo who sits behind the dusk and doesn't even know how to pronounce your own last name guess everybody's foot looks like Spock

Today I took my wife in as she's got bronchitis. They got us right in and Dr saw her, wrote…read moreprescriptions and we were done in 20 minutes. I give them a perfect score. Very friendly and exceptional service.

* I had a cold and fever for several days, and over-the-counter medications like NyQuil were not…read morehelping. * While I could handle the fever, the body aches were bad enough that I couldn't work, so I decided to visit this clinic. * The facility was very clean, modern, and well organized. * All staff members were wearing masks and were extremely professional and kind. * I met with **Nurse Practitioner Lyndon Taylor**, who was excellent. * He was professional, answered all of my questions, and took the time to explain everything clearly. * I also asked about additional services they offer: * Weight loss injections similar to Ozempic ($600), with the potential to lose up to 40 pounds * Free, pain-free allergy testing * Prescriptions were sent directly to my local Walgreens. * Funny enough, my wait at Walgreens was longer than my entire visit at this clinic. Overall, a great experience. I would definitely recommend this location for anyone needing quick, professional care. --- DG

The Radiology Department and Lab have the best group of medical professionals all working as a…read moregreat team together at MCH. Our first exceptional impression of Mountain Community Hospital happened when we met Hannah during our first visit 2 years ago. Last week I met Kimberly Fry in Radiology and at first was nervous about X-rays. I was fortunate to meet Kimberly! Her ability to keep me calm through the process was Award Winning. Kimberly is patient, kind, intelligent, calming, and she did not hurry the process. She deserves an award for being the ultimate professional. This was by far my best experience with an X-Ray....and I've had many. Thank you Hannah & Kimberly for making us feel like we matter & that we are important. Because of you and the other Medical Professionals that we will continue to come to Mountain Community Hospital and to #1 Urgent Care for our medical needs. Thank you MCH for having such great professionals working for you and the community. Special thanks to Hannah & Kimberly... You both are Magnificent Health Care Professionals.

My daughter of special needs has been to a lot of hospitals but I can say this is the most…read moreaccommodating, thorough, helpful hospital we've ever been to because the care these professionals give is top notch! Shout out to Charlie (RT)!

Dr. Baumgartner and his medical assistant, Evelyn are a JOKE! I have Blue Shield PPO insurance and…read moreDr. Baumgartner was assigned to be my PCP over a month ago. When I called to set up an appointment, his very nice receptionist, Desiree told me I needed to stop by and fill out new patient intake forms before I could make an appointment. I filled out the forms over 2 weeks ago and have followed up 2 or 3 times a week to find out my patient status b/c I am starting to run low on meds that I must take daily. Every time I called before today, Desiree told me that the paperwork was sitting on Dr. Baumgartner's desk and to follow up the following week. I called to follow up today and his rude medical assistant, Evelyn answered the phone and told me that I had to be 'accepted' into the practice, even though Dr. Baumgartner was assigned by my insurance. When I asked for a timeline on when that would be, she wouldn't give me an answer! I reiterated to her that I am running low on meds that I must take daily and she told me to go to Urgent Care to get them! When I asked if I could speak to someone else who could help me she told me to go to urgent care again - what a joke!!! It's obvious this Dr. and his staff don't give a crap about their patients if my paperwork has been sitting on the Dr.'s desk for over 2 weeks and they can't help me get meds that I need to take daily in order to live a normal life. I called Blue Shield and filed a complaint about this Dr. and his office - they were very concerned after looking at my medical history and will be filing an appeal on my behalf. I will also be filing a complaint with the state medical board. BTW, I called Big Bear Urgent Care and they would not be able to prescribe any medications to me b/c a) they don't take my insurance and b) THEY WOULD NEED TO GET AUTHORIZATION FROM MY PCP. I will be driving down the hill to see my old docs at Loma Linda University from now on. Avoid at all costs!

BEWARE OF THIS DOCTOR - DOES NOT CARE ABOUT YOUR MEDICAL NEEDS HE'S A QUACK - NO BEDSIDE MANNER…read moreAs a new patient I found this doctor to have a horrible bedside matter.  He has a huge ego and superiority complex which came across at my very first appointment.  Don't waste your time with this doctor.  His office staff have the same attitude and the nurse who took my blood had a horrible attitude and no bedside manner.  I was told the doctor spoke with me about a medications I was taking and he NEVER did.  He wanted to CUT me off of a medication I had been taking for 4 years without addressing the MY MEDICAL NEEDS.  He messed up and then covered his tracks by going back into his files and document after the fact.  I'm not just making this up.  I called one time after days of waiting information on my medication, I was on hold for about 20 minutes and the doctor got on the line and YELLED at me for tie-ing up his phone line.  He said he had patients trying to get through.  WHO AM I?  At 3pm he tells me he's leaving for the day and does not have time for this.   2 months after he was aware of my medication dose he said I was taking twice the dose and he would not prescribe it.  I was going to have to get another doctor.  SO I DID.  I actually googled the specific medication dosage and my dose is within the guidelines. IF YOU WANT QUALITY CARE - FIND ANOTHER DOCTOR. THIS QUACK DOES NOT CARE ABOUT YOUR MEDICAL NEEDS.  Redlands has much better doctors who care.

Incompetent staff, rude and short. My insurance specifically said that this urgent care is on a…read morelist of urgent cares to be seen. The staff couldn't figure out if my insurance was legit covered for their facility. After waiting an hour I decided to leave. When I arrived I let them know that my child is seen by Childrens Primary Medical group and that on their site it says that Apple urgent care is one of the urgent care to go to and also on my insurance it says to go there too. I explained that I I have a PPO insurance. After looking at reviews I'm kinda glad my daughter wasn't seen!

40 min wait 7 people ahead of me. Quick service always friendly nice and clean inside …read more practitioner was very informative , patient ,helpful and kind . Lady upfront was very helpful and kind as well . When I visit they are always quick to get you in but always treat your visit with care and kindness. Thank you staff at Apple urgent care . Thank you Mr. Seto !