I don't often go to see a Doctor but I had a need and this place got me an appointment VERY…read morequickly. I was extremely impressed with Dr. Fagan. His personality may be unique, but the man knows what he is doing, is "no-nonsense", cared about my health issues and let me know in no uncertain terms what he thought I should do next, who I should see and went WAY out of his way to get me an appointment the very next day with a top specialist in Los Angeles. He talks and moves fast but that also resulted in me being in and out of the place in short order while he managed several other patients who were there at the same time as me. The office staff was courteous and helpful. I saw no instances of rudeness claimed by other reviewers. I thought the clerical and nursing staff were all great. If you need a Doctor to hold your hand or listen to an exhaustive, time consuming, lengthy dissertation about your health issues to make you feel better this may not be the man; but, if you want an experienced, knowledgeable physician who values treating patients efficiently, professionally and effectively, I recommend Dr. Fagan.

Dr Fagan was the only doctor I've had that truly cared about my numerous health conditions. Such a…read morekind, wonderful soul. May he rest in peace

This guy is an absolute idiot....he lied to me and said my insurance only covers 2 days in the…read morehospital...he discharged me and ended up in the ER...UMMM...Einstein my insurance covers 89 days in the hospital.. I'm unable to stand or walk and had to call the fire department to get me in my house....Neglect at it's finest

Dr helps you where is needed very kind explain good the way for us to understand, quality very…read moregood very clean respect assistance, the bad part is the receptionist are to shatter love to gossip and leave the patient waiting to long I waited ok the phone 30 minutes and still they didn't come back to see what i needed

Dr Baumgartner was on my side in 1997 when I had shoulder pain and needed a right rotator cuff…read morerepair. Yes, I went thru the prerequisite physical therapy that didn't work, and he finally steered me to a very qualified surgeon. I was satisfied with the result, and am to this day, which is a good many years later! (2020) Miss you Dr B!

I have a PPO and this doctor was on my card to use. It took 2 weeks with me following up to get an…read moreappointment. When I finally got one Dr Baumgartner was on vacation so I saw Joe. He was very nice and prescribed meds for my stomach pain. A week or so later I get this letter. Not sure what kind of rapport I am supposed to have with a doctor I've never met but there is only one other doctor I can go to so hopefully I don't need a special rapport for him. Very poor customer service. This doctor doesn't care about people only servicing his regulars I guess.

I love Dr Cynthia Thomas She is so sweet and caring I've known her for over 20 years She is My…read morespecial needs son's primary Dr. and mine I would not go to anyone else If we need care She is there for Us We Love her and her Secretary's

After years of seeing her, office never told us she is no longer taking PPO…read more Found out after a bill was sent. They don't have modern technology for something so small as a Return to Work notice. You need to pick it up at office or they will mail it.

Reception is amazing and very friendly, always accomodating and willing to do their best to…read moreschedule you in an appropriate amount of time. The dentist also does an amazing job and makes accomodations to ensure comfortability of patients and their families. He is gentle and very informative and listens to concerns with an attentive ear. The assistant also offers solid advice on preventative care and the hygenist Jennifer is rather kind and compassionate as well. A great place to visit if you are in need. On a side note if you do need a root canal and are on IEHP oftentimes you will be referred down the mountain to Apple Dental Center.

The front office staff is incompetent to say the least. I had an appointment and they refused to…read moresee me stating they didn't take my insurance.....I sincerely hope that the Doctor uses this opportunity as a teaching moment. The staff needs to be trained to help a patient and not to alienate. I've worked in the dental industry for over 30 years....checking eligibility is a very remedial task. I wonder if the Doctor knows how his front office staff treats patients? It's a very poor reflection on the dentist. If the Doctor would like me to show his staff the error of their ways...please let me know.

I saw Dr. Steven Knapik several times while living in Big Bear and was very happy!…read more I was always pleasantly surprised at how short the wait was, it's such a change. I was greeted warmly when I arrived and was taken back not long after. The office was clean and well kept. When Dr. Knapik saw me I felt like he was really invested in my health. His has a kind and caring demeanor and really took his time. He felt like a friendly grandfather figure and even offered life advice. Haha. I was in between insurance currently and my out of pocket cost was very reasonable. I will definitely continue to see him as needed.

His office is almost impossible to reach. Expect 30 minute call / hold time at least. When you do…read morereach, he schedules Friday appointment, then leaves early that day without filling prescriptions as promised, and takes the weekend leaving you with medication.

First I'd like to say I went to see Doctor Rupp years ago. She helped me and my children. Second…read moreshe has the biggest heart and wants to make you better. For instance my youngest boy got stung by some bug I had the driver's side window down and it flew in the car. His had got really swollen fast. I called doctor Rupps office and we where seen right away. If you have a chance to see her go see her

Doctor Rupp has a small practice. Because of this she is the only doctor you will see - no…read morebureaucracy, no long wait times, no passing the buck. She and Alma run the office with kindness and efficiency. Doctor Rupp gives you the personal care that only a sole practitioner can give. I heartily recommend her to anyone looking for a great GP. Alma makes medical billing a breeze for all the patients. You won't find medical care like this at any conglomerate or multi-practitioner clinics.

Had a horrible experience here. The office never picks up the phone and takes forever to refill…read moremeds. The provider is not sensitive to women's health concerns and does not seem up to date on current treatment guidelines for certain conditions.

I had Kenneth Grier until he changed medical groups. I really thought he was a great Physician I…read morecould feel comfortable with. I highly recommend his services!

Have only been here twice but both visits were great. Both Dr. K and Ms. Bolson were very…read moreprofessional and explained test results in a way I could understand. Never felt rushed like I have with other doctors. Awesome Officer staff as well. Kudos!

I called Dr. K's office to schedule an appointment as a new patient, and unfortunately my…read moreexperience with the receptionist, Margarita, was extremely unprofessional. During the call, she repeatedly asked for my name and basic information multiple times, even after I answered several times clearly. The conversation became very confusing, and instead of handling it professionally, she repeatedly said "oh my gosh," laughed during the call, and spoke to me in a rude tone. When she mentioned that my information was not on file, I explained that I was calling because I was a new patient. She responded by saying, "Well, you should've said that before." At that point, I expressed that I felt she was being rude and unprofessional and simply asked for the referral doctor's phone number instead. She then hung up on me. It's unfortunate that someone seeking medical help would be treated this way. Patients should be treated with patience, professionalism, and respect, especially during their first interaction with a medical office. Hanging up on a patient and making them feel mocked or dismissed is unacceptable.

This is in regard to the Big Bear facility of Heritage Medical Group…read more By mistake I left some paperwork at the doctors office in Big Bear, (from my visit to the emergency room at the Big Bear Hospital) .When I called to retrieve it, I was treated as if I didn't matter& was stupid. I'm 76 years old, & it's easy to tell that someone is belittling or disregarding you because of your age, the office staff refused to look for my paperwork Finally they told me that they had shredded it. No apologies. Guess they though!,,,,,that will shut her up. Besides they blew it off saying that the paperwork was not significant. I was furious and said some mean things for which I am sorry.They kept telling me that I should contact the hospital for more copies. I don't think that they ever looked for my paperwork...it was easier for them to put the solution on me.. I guess I should take my business elsewhere. It shouldn't matter to them if this is the dismissive manner that they show patients. I'm dismissed. Okay Bye

I normally don't write reviews but this is absurd and something I'm not going to let go of. My…read morefamily has been going here for years and we have always had a pleasant experience. I just went in for a really bad rash on my armpit. The lady was nice until I gave her my name and she looked my account up. She rudely told me last time I was in my visit wasn't covered by insurance cause I was out of network so she's going to have to collect payment up front this time. I said my insurance is California so I am in network. So I called my mom to ask her and my mom is like no you're in network so I asked the lady what it said and she said "all I can tell you is what I have right in front of me and it says that it didn't get covered because you guys hadn't reached your deductible". Out of network and not reaching a deductible are two different things. I said that's fine and she rudely said "I need your credit card" so I handed her my credit card and she still had my ID, so I was waiting at the counter and she goes "umm take a seat" and I said "I'm waiting for my card back" and she said "I told you I need to make a copy of it" and I said "you need to make a copy of my credit card?" And she threw it back at me and goes "here's your card you're so worried about. I need to make a copy of your ID" and I just said "thank you" and went and sat down. After I got done filling out my paperwork I brought it up and then heard her and the other lady taking about me. They said they needed my insurance card again so I brought it to them then sat down. A few minutes later I was called up by another lady and she started talking to me like I was a 2 year old saying I needed to pay for my visit. I said "that's fine I already gave her my card to pay and she threw it back at me" then the other lady started telling me "I need to be an adult" and mocking me. And the other lady said "wow attitude". I said "yes I have an attitude because of the way you just treated me for no reason". While I was on the phone with my mom they both started calling me a child and said I needed to be an adult and grow up and all this stuff. Then the other lady hands me back my credit card and says "have fun at the emergency room. We won't be seeing you" and they both laughed. I am filing a report with the California State Health Board about this incident currently. Absolutely unacceptable. My family has lived here for 30 years and clearly she doesn't like us since she was extremely nice until I told her our last name. To be treated that way in a medical office is insane. As I just went to google to leave a review I see hundreds of posts saying they lie and tell you you're out of network to steal money. Avoid this place at all costs!