So now I find myself 2 weeks later, writing an updated review...I brought it down to 1 star, because of how unsatisfied I am at the Service Dept.
After we bought the truck, and took it home, we started noticing a lot of things wrong with it. Front suspension was totally shot, we had an oil leak , that was covered up by them washing the motor, rear suspension is shot, rock chip on the windshield, a crack on the dashboard, right above the airbag, transmission oil is BLACK, and we had a cylinder misfire in #4 plug.....I found all this out, because I took it to my local mechanic (my mechanic for 12 years) and he found all this wrong with the truck.
Now I can understand its a used vehicle, and I'm glad I got approved for it, but how can you sell a vehicle that is not suitable to be on the road? I called back on Monday, Feb. 2, 2014 and set up an appointment, to bring it in to service....the following Monday Feb. 9th, 2015...
When I arrived there, I had the list that my mechanic had gave me, and I showed it to Thomas, he said he was the Service Manager.....He made it a fact to tell me, that he didn't care what my mechanic had written down, that THEY were going to check the truck, and fix whatever needed to be fixed....but they would take my mechanic's list into consideration.
Fast forward to 3 days later....Wednesday Feb. 11, 2015....I get a call that everything is done, and my truck is ready for pick up. I ask the girl on the phone, what they had fixed...to which she stated "the front shocks, we fixed the oil leak, we changed out the spark plugs, we made you an additional key.....and that was it....not even half of what was on the list!!!!
She then transferred me to Thomas, who I spoke my mind to and told him, that I wanted everything on the list fixed...to which he stated...didn't need to be fixed!!! I have pictures that the rear shocks are leaking, and also that the transmission oil needed to be changed, to which he stated..."We are not a transmission shop, we don't change out oil!"
He got so upset that he told me to hold on, and put me on hold....so i drove out there and spoke to Jorge, the Manager...
I owed them $500 for the down payment, which I refused to pay until the fixed my truck the way it was supposed to be....I even showed him the pictures of the damaged rear shocks...until then, did he agree to fix them, but he wanted me to wait another week to bring the truck in....
I had a very heated discussion, which i have on my gopro, where i told the manager, that i was not going to pay the $500 for the repairs that were not done, and instead, i was going to use that money to fix the problems myself....finally after 2 hours of arguing, he caved...so now i have to fix my truck myself...
Unbelievable they would sell a vehicle in this condition, They kept throwing in my face, "we gave you $2000 off asking price" So what? Charge me regular price...and fix the damn thing so its safe to operate!!! Thats my mentality, not only that, but it retails on KBB for $17,000, you guys came up $2000...Again, I don't care...everyone has to make their money.....
Downside to all this, Is I CAN NOT refer anyone to them...my 5 star review dropped to a 1 star.....No Bueno guys....
Just a quick note...this review is for the Service aspect....not for sales....Eleazar aka El Gordo....Is a super nice guy....But thats it....nothing else.... read more