Great experience, some confusion in process but good overall…read more Work with Israel from California motors direct

We absolutely love our purchase! Zachary was so nice and helpful and made everything super easy, we…read morewill be recommending him and this dealership in the future update! When i went back in for service JUAN SALGADO took time out of his day to help me out! I definitely recommend santa ana CMD for your purchase!

Amazing dealer experience. Especially my guy Jason Valdiva got me a great deal on my purchase,…read moresmooth purchasing experience.

I recently purchased a BMW i4 from Alex Chavez, and I couldn't be happier with the experience. Alex…read morewas great with communication and gave me an amazing deal. The entire buying process was so smooth and stress-free that I didn't feel any of the usual pressure that comes with buying a car. I would definitely buy my next car from Alex again. Thank you so much, Alex, for making the whole experience so easy and enjoyable!

THE BEST CAR-BUYING EXPERIENCE I HAVE EVER HAD! SUBARU, YOU HAVE AN INCREDIBLE TEAM!…read more I honestly cannot say enough wonderful things about my experience with Subaru! From my very first phone call to the moment everything was finalized, the entire process was absolutely exceptional. If I could give more than five stars, I absolutely would! I want to personally recognize Gordon, Josh, and AL for providing some of the most outstanding customer service I have ever experienced. Each of them played an important role in making my car purchase smooth, stress-free, and genuinely enjoyable. They went above and beyond, and I am so grateful for the way they treated me. Gordon, the sales manager, was absolutely phenomenal! From our very first phone conversation through the completion of the sale, he understood exactly what I was looking for. He listened, understood my expectations, respected my needs, and made everything incredibly easy. His communication, honesty, transparency, and genuine concern for my happiness were truly remarkable. He never made the process feel complicated or stressful. Instead, he made me feel comfortable, appreciated, and, most importantly, like family. You could genuinely feel that he cared about making sure I was happy with my purchase. Gordon made the entire experience feel effortless, and I could not have asked for a better sales manager! Josh was equally outstanding! His honesty, transparency, patience, and professionalism truly made a difference. He took the time to answer my questions, explain everything clearly, and make sure I felt comfortable and confident throughout the process. I never felt pressured or rushed. His kindness and willingness to help made me feel genuinely cared for. It is rare to find someone who combines such exceptional customer service with such a sincere and honest approach. Josh is truly a gem, and Subaru is incredibly lucky to have him! AL, who handled the financing, was absolutely wonderful as well! We all know that the paperwork and financing portion of buying a car can sometimes be stressful, confusing, and time-consuming, but AL made it incredibly simple! He explained everything clearly, answered my questions, and handled the paperwork with such professionalism and efficiency. The entire process was smooth, organized, and fast. It honestly felt like I was in and out without any of the usual stress! He made sure I understood what I was signing, and his friendly, reassuring approach made the final step of my purchase just as pleasant as the rest of the experience. What makes this experience so special is that all three of these gentlemen worked together to make me feel valued, respected, and genuinely cared for. This was not simply a transaction or another car sale. They made it a personal experience, and I left feeling incredibly happy with my purchase and grateful for the way I was treated. The honesty, transparency, patience, professionalism, efficiency, and genuine kindness I experienced from Gordon, Josh, and AL are exactly what every customer deserves. They made everything easy from beginning to end, and I never once felt like just another customer. Gordon, Josh, and AL -- THANK YOU from the bottom of my heart! You made this experience absolutely wonderful, and I truly appreciate each of you. You are an outstanding team, and your dedication to your customers does not go unnoticed. To Subaru management: PLEASE recognize these three incredible employees! They are a true asset to your dealership and a perfect example of what exceptional customer service should look like. People like them build trust, create loyal customers, and give people a reason to recommend Subaru to their friends and family. If you are thinking about purchasing a Subaru, I wholeheartedly recommend asking for Gordon, Josh, and AL. You will be in excellent hands! I drove away not only happy with my new vehicle but also genuinely impressed by the people who helped make it happen. This is how buying a car should ALWAYS feel! FIVE STARS ARE NOT ENOUGH! Outstanding people, outstanding service, and an absolutely perfect experience. Thank you, Subaru, Gordon, Josh, and Al, for making me feel like family!

I've been a customer of their service department since 2023 and have generally had very positive…read moreexperiences. Today, unfortunately, the appointment had a different vibe. The sales associate, Manny, I believe is a good guy who is under tremendous pressure to upsell. My car has about 29,500 miles and he had tried to upsell me the 60,000 mile service first. Then the 30,000 mile service. I said that I need to hold off until December for the 30k for financial reasons. Just wanted the normal $250 service. His whole demeanor changed at that point once he lost the sale. Long story short, I waited for the car. I knew the brake fluid was going to be an important part of when I returned in December for my 30,000 mile service so i was curious on that condition. The service video guy shined a flashlight "this is the condition of your brake fluid" and reminded of 30k mile service recommendations . The fluid looked quite good to my eye but i noticed he would not comment on that. I took a screenshot of the fluid too. When i paid, i mentioned to Manny that the service guy did not comment on the condition of the fluid. "We flagged it," he said (that in itself is ambiguous as it tries to make the customer think it was flagged as a problem). I showed him a photo of it and I said it seems ok till December and he got uncomfortable and would not comment. He said "they didn't comment on the condition of the fluid because you had declined the 30,000 mile service." At the same time, when i got in the car, I looked at my inspection sheet and saw that the brake fluid was clearly flagged as green. The fact that the inspection sheet marked the brake fluid as green made the earlier lack of transparency particularly apparent. It was obviously fine or they would have told me it's looking bad. The fluid was a nice, clear yellow. But they refused to say it was fine today out loud. There was some evasiveness there that was not appreciated. Needless to say, it's time for me to find another place to service my car. I think their repairs and actual service on the car have been good, but they have lost a customer due to this sort of evasiveness. Sales pushes are expected and I don't have an issue with Subaru requiring the brake fluid to be changed at 30k miles. I have an issue with the evasiveness of the service department. Safety should be their top priority and hiding the fact that a vehicle is safe, just to pressure a customer into a sale, is completely unacceptable.

We had a great experience purchasing our new Toyota RAV4 from Tustin Toyota.  From start to finish,…read morethe process was pretty smooth.  Tarek was wonderful to work with throughout the sales process. He was knowledgeable, patient, and never made us feel rushed or pressured into making a decision. They didn't have the exact color we wanted in stock, Storm Cloud. So we reserved one, and to our surprise, it arrived earlier than expected! Nathan in finance made the paperwork process easy to understand and efficient. He took the time to explain everything clearly without pushing unnecessary extras, which we really appreciated. Overall, this was a positive car-buying experience. Thank you, Tarek and Nathan, for helping us get our new RAV4 Plug-in Hybrid!

Extremely disappointed with my experience at Tustin Toyota. DO NOT go to Tustin Toyota if you don't…read morewant to deal with headaches and lack of knowledgeable employees. These people are supposed to be experts in this field since it is dealing with people's safety. But if they can't even get a simple ToyotaCare service right and instead make up their own incorrect recommendations, that is extremely concerning. Potentially wasting mine, OR YOURS if you come here without being knowledgeable of your vehicle needs. My truck was dropped off at 8:45 AM for a scheduled appointment. My service advisor, Victor Martinez, told me that because my truck had 23K miles instead of 20K, I could no longer use my 20K ToyotaCare service. He said I would either need to pay $79.99 for an oil change or use my 30K service, even though my truck only had 23K miles. That didn't sound right, so I asked Victor to show me the policy in writing. His response was, "I never said that" (about it being a written policy). After going back and forth, he finally spoke with his service manager and confirmed that he was incorrect. I COULD use my 20K service. Had I not questioned him, I would have unnecessarily paid for an oil change or burned my 30K service 7,000 miles early. That makes me seriously question how many customers are given similar information and simply accept it because they trust their service advisor. The shuttle experience was also a bit frustrating. Patricia Ortiz told me the driver would be back around 1:55PM. I specifically explained that if the shuttle couldn't reach me by approximately 2:15-2:20, I would take a Lyft instead. She reassured me it would. At 2:20, I called again and was told the driver had left about 10 minutes earlier. After another 20 minutes with no ride, I canceled and ordered a Lyft. The shuttle finally arrived at the same time as my Lyft. Patricia was also passive-aggressive and dismissive on the phone. Also, Tustin Toyota already knew my truck needed a recall completed. I had rescheduled this appointment twice, with the recall specifically noted. And they still had no parts available for the recall. In my opinion customers shouldn't have to research Toyota's policies and challenge their service advisor just to receive the services they're entitled to. The inaccurate information, poor communication, and lack of accountability made this an extremely disappointing experience.

Thank you, Freddy, for all your help and guidance! I've known Freddy for over 5 years, and he has…read morealways taken great care of me when purchasing cars for my daughters and wife. If you're looking for a great deal and, most importantly, someone honest and trustworthy, go see my boy Freddy at Freeway Honda! Freddy el Dominicano is truly the best. Thank you again, Freddy, for making my two purchases today such a smooth and positive experience!

Please be careful going to Freeway Honda. Please, google:…read moreAC issues with Honda cars. My family has purchased four Honda cars over the last twenty years. I consider us good customers. As far as service, we have been loyal to the dealerships to have all our work done as each of our cars have aged. Our latest Honda is a 2016 Civlc which has been under the care and tutelage of Freeway Honda in Santa Ana, California. In 2023 we noticed the AC did not work properly. We took it in and they replaced it, as it was under warranty. In 2026 we took it in and they repaired the condenser at no charge. This was in January of this year. Our current problem with the AC began again in May. The AC did not work, again. We took it in. Our friendly service advisor Teresa told us it was a new problem, the "Evaporator." The cost of repair would be $2,000, and it is not under warranty. We are one our own. I called Honda corporate. They were very encouraging about helping us. She informed us that the 2016 Civlc is notorious for having issues with both the evaporator and the condenser. Honda decided to extend the the warranty for the "condenser" but not the evaporator. She was very positive about helping us and doing something to help us since this is a common problem. Then the nightmare began. Hector took over our case. He reviewed the information, and offered no promises. After two weeks, he dismissed us with a full and complete denial of our case. No help. No discount. No explanation. No thank your for being a twenty plus year customer. My stepmom worked for Honda in El Segundo, California. No support for loyal, faithful, long time customers. Upon further research, we found that the condenser when it fails, can cause the evaporator to fail. The faulty part under warranty caused the good part to fail which is not under warranty. We again, are on our own. No help from Honda. No support for loyal, faithful, long time customers. Again, no help from Honda for us. So much for loyalty to their customers, no commitment to stand behind the quality of their product. Even though our car is ten years old, it has very low millage. It is in pristine condition. We believed in the product. We supported Honda cars. Times have changed. Honda has fallen. You are on your own. No support for loyal, faithful, long time customers. This is not the Honda car company I grew up with. We will never return to a Honda service department. They said it is unlucky this happened to us. Well, a huge thank you for that comment. We would like some help. Some understanding. Some compensation for all the trouble from Honda. We warn all our friends to choose a more dependable car company that stand behind their product, knowing that customer loyalty is at the heart of any successful car company. No support for loyal, faithful, long time customers. Coupon? Discount? Extend our warranty? Help? What happened to Honda? They now abandon their customers.

i visited a few other dealership before coming to see Carlo. I can't believe how other dealerships…read moreare so shady, my first stop should have been The Car Store. The moment I saw the Suburban I fell in love with it. The treatment that Carlo and his staff put on, amazing, no hassle no up selling of unwanted services. Anyone that has asked me to recommend a place to buy a car i now tell them go to The Car Store you won't be disappointed. Awesome service and an amazing and fast car buying experience! Thank you Carlo!

We love The Car Store! This is our 4th car we have purchased from them and have had nothing but 5…read morestar experiences! Cars are always in great shape, anything small that needs to get done is done promptly and efficiently. Owner Carlo is super nice and personable and will work tirelessly to get you financed and into a car! We refer all of our friends and family to him and they all are happy with their purchased cars as well!

I had an excellent experience with OC Autobody in Costa Mesa\! The team was extremely helpful,…read morefriendly, and professional throughout the entire process\. They arranged a rental car for me immediately, which made everything so easy and stress\-free\. The whole process went smoothly, the quality of their work was amazing, and they finished everything on time as promised\. I really appreciate their great customer service and attention to detail\. I highly recommend OC Autobody to anyone looking for quality work and a hassle\-free experience\!

Everything. Tony the owner took a $48,000 cashiers check from me and he sold my Son a car that made…read moreit home and many things on it broke down. It couldn't be driven. He's never paid this Widow back. He had me take my real review down promising me he'd pay me and hadn't given me a dime. The stress of this killed my Only Child. Bad karma dude. You are driving me crazy with your lies. I even offer you to settle for less but not one penny. Why do you screw everyone over? This is really bad I'll be putting the rest of the details on later

This place is a little hidden gem. I have no idea how they fit so many cars on that lot. I was on a…read moremission to buy a 4 wheel drive truck, and had run into issues at several other places (cars weren't actually there, or weren't ready to buy). I found a great truck, nice and clean, my dad's a mechanic and there weren't any glaring issues with it. I noticed below that someone mentioned that they were auction trucks, which didn't bother me. I've had the experience that I've traded in cars that would go to auction and end up in other places, it's not uncommon. Dealers don't want to get stuck with cars that don't fit their market, etc. ANYWAY, my car buying day was pretty stressful by the time I ended up at Sunset, but these guys were incredibly helpful, kind, and accommodating. I was able to test drive the truck without any issues. Drove the truck all the way to Montana and had no problems, hopefully I'll get another 100,000 miles out of it! Also, their dog Marshall is pretty great.

FALSE ADVERTISING!!! The online price is not the in person price. 9k online 13k when you get there…read more The car's engine was smoking after the test drive the dealer as well as the owner and receptionist were really rude and treated me like a second class citizen, I HIGHLY DONT RECOMMEND THIS ESTABLISHMENt

I came across this dealership about late June, I found the…read morecar of my dreams here and I was so worried it would get sold out due to it being in high demand- but luckily a guy named Aaron Ruiz who contacted me and I explained how it would take me maybe a month and a half to get the car and get the money for it, not only did he hold the car for me but he even made it easier for me to pay, with a little negotiation he was able to lower the price to my abilities. He FaceTimed me when I was away and couldn't come in to see it face to face, he took millions of photos and videos of the car when I asked him to, it genuinely felt like I was already driving the car, I was never pressured into paying anything or forcing myself to do anything I didn't want, not only that but when I was ready to get the car I didn't have a ride to take me from my place to quantum auto sales and he set up a safe ride for me that took me there exactly, he let me test drive it, answer all questions, installed a new battery, cleaned the car and filled it up with gas. He truly is one of a kind and a rare car dealer, you won't regret working with him, thank you so much Aaron!

This is a very unscrupulous place that scams customers. Do not buy a car here unless you want…read moretrouble; they are extremely deceitful.

Had my m850i wrapped in full matte ppf at Ark 1. Love the results! Would definitely recommend…read moreanyone who's looking to give their car a new look. Excellent service!

Bro these guys are INSANE ! ARK 1 took my car to a whole new level -- paint looks liquid, interior…read morespotless, rims shining like mirrors ‍ The attention to detail is CRAZY, you can tell they treat every ride like a supercar. 10/10 would trust them again -- this is real car therapy