Had Qualtech come out and look at my HVac. The technician tried to charge me $680.00 to install a "furnace motherboard". Are you kidding me??? Then he said that the coupons I had would only work in certain ways.... Come back to reality dude!! I have coupons, you need to honor them! Then I looked the "furnace motherboard" up on amazon.com and found it BRAND NEW for $120.00!!!! Yup, you are reading that correctly! I had it to my house in 3 days and installed it myself. Super easy... i wish I could have paid myself $560.00 for an install... Don't use Qualtech!! Way over priced, obviously, bad customer service and come crossed like people that will look for anything to fix on your unit just to up the price. I would never recommend a company like this!! read more

Don't use them if you value your time and/or ability to work. I'd love to give them 5 stars, but after taking a whole morning off work to wait for their technician, nobody has shown. I was finally given a call at 12:55 PM, and told that my technician was "on his way" and should arrive within 15 minutes. It's 1:45, and I'm still waiting... read more

In March 2017, I found Qualtech through Home Advisor to repair a house furnace 'suffering' from "continuous fan" [per PGE]. The Service tech purchased the mother board at a Fremont, CA store, installed and tested. The retail cost of the mother board was $90.00. For this 'parts, labor, and service call' I paid over $700.00!!! This company will not overcharge me again! read more

My experience with Qualtech was nothing short of superb! I had a whole new AC and Furnace system installed. My equipment was 31 years old and on its last legs. When I first met Daniel who is one of the owners, he impressed me as someone who was genuine, and professional. I had a budget in mind, and he tailored job to my budget. The deal was excellent! The equipment they installed is far better than I thought I could achieve given my budget. The installation was a whole day process that went pretty smoothly. His installation crew were professional and courteous, and they left the project totally spotless before they left at the end of the day. So far the furnace has been operating very well, nice and quiet too; haven't had an opportunity to run the AC yet due to the unusual weather we've been having. They also installed an Attic Fan, and that hasn't automatically turned on yet due to it not getting hot enough to do so. But I will follow this review up by this summer letting you all know about the AC & Attic Fan performance. Thank you Qualtech for a great deal! read more

I should of write this review long time ago but it is never too late to warn all to NOT to use this horrible co. I called them to see why I am not getting cool air last summer during the 80-100 degrees heat at my house. They came and a person by the name of Alvarez told me that I need to change my A/C. My A/C was only 2 years old! I followed his advise of a so called expert and did not second guess them. After paying $5,000 I still do not get cool air through out my house. I called this guy Alvarez and told him that I am still in same condition he came and did some "chicken-S*%#" adjustment in air flow and left. The next day I still the same problems and I called them again. This time this guy refused to come and told me that is my problem now and he need to go other customers... Really! I guess I will see them in the court! read more

Great people, excellent work and an overall fantastic experience. I received a few quotes on a new furnace install and decided to go with Qualtech. After speaking with the delightful folks in the office, Daniel provided me with a very competitive quote on-sight but more importantly great advice on my project. There was no "up-sell" as I probed for recommendations, and as a result of his experience and honest feedback, we scheduled a technician to come out for the install. Jesus was on the job from start to finish and did an excellent job in making certain the install was not just complete but also cosmetically perfect. Daniel came by a couple times to check-in and oversee the project, and confidently went about his day as Jesus had everything under control. The family is now nice and warm, and both wife and I are VERY pleased with the finished product. I highly recommend the team at Qualtech. read more

This is one of the best companies I've dealt with in a very long time. We called to set up an inspection of our 25+ year old heater. When Albert arrived he said he noticed rust around the outside of the unit. He then inserted a scope with a small TV monitor into the unit and noticed several cracks inside. He said this could lead to carbon monoxide escaping, or cause a fire. He said it was dangerous to use. The next morning I called their office and asked if it would be possible to have a new heater installed that day. Much to my amazement they were able to accomodate me. Albert then returned and installed the new heater. It works perfectly and he showed me the cracks in the housing of the old heater. It is abundantly clear that if we had not called for the inspection in probably a short time we would be dealing with a catastrophy. My wife and I will always be gratefull to Albert and Qualtech for what they did for us. read more

Qualtech Heating and Cooling replaced the air conditioner in my daycare center. They were professional and their price was lower than the other two companies I got bids from. Months later I recommended them to a friend who also used them and was very happy with their service and price. Best of all, last week, when I had a problem with an air conditioning unit in another location, they showed up the next day and did not try to sell me a new unit, they were honest about the life left in my old unit and how long their repair would probably last. I would definitely recommend them to anyone needing a repair or a new unit. read more

I called and commissioned this company to fix my commercial freezer on Sept. 2, 2014 and was charged $260 by Rafael Santos for a less than an hour work to which after they left, the freezer broke down again. Several phone calls and two days later without the same tech coming back to check it out, I went and verify their license number 905205 on their receipt and found out that they are only licensed under Class C20 which is for Warm Air Heating, Ventilating and Air Conditioning. They are listed under Refrigeration Repair with the Contra Costa County Central yellow page as that is where I found them when I placed my request for repair. This is a total misrepresentation and I am not sure how many people out there have they victimized. read more

I have to share what fantastic customer service I received from these folks. FINALLY!!! It was back in December (brrrrrr) when I came home to find my heater had stopped functioning. OMG - I called 3 places only to receive less than acceptable service times and over unenthusiastic customer interaction, I mean nobody cared. You know there are times you can just tell ...this isn't going to go well, but what can do. I established a time with a Concord company and just felt I could do better...and I can't believe I found Qualtech and in my neighborhood. For real in my neighborhood not a bunch of random numbers to make them appear local - they are local!!! The effort put forth, given the timing of my call, was OUTSTANDING. The service rep on the phone heard me, worked with me, and you just knew she was thorough and sure - wow. The service tech shows up - impeccable, so professional, communicated effectively and was super-efficient. WOW! So happy I canceled that other appointment that was easily going to take 2 more hours given traffic and time of day and that's what made me so upset because that service rep just wanted to create the ticket and get home. You just knew you wouldn't be able to reach anyone ever again. We followed through with the recommendation of that tech to have them come back (when it wasn't raining) to give our industrial unit a good overhaul, replace my filters, and clean up things. AGAIN - the service I received from the office was thorough and so pleasant. We had to reschedule a few times due to the weather, but that wasn't a problem - the service reps knew I needed a Friday appointment so I could work from home and even said we'd schedule out so I could have a 9-11 time slot. AND, holy cow - guess what time my maintenance tech showed up? At 9:00 - I have never had that happen. Listen, this is the company to use. They're team was well uniformed the trucks clean and branded ...overall, THE BEST CUSTOMER SERVICE I have received in a very long time!!! #Trust read more

I really wish I could give more than 5 stars. I had a simple fix that was needed to my Nest Thermostat in order for it to run correctly. I called on a Tuesday and they came out on a Thursday. Two gentlemen showed up and they brought booties to wear into my house, which is always a great service when a company does that. They were so nice and went above and beyond! I wasn't familiar with Qualtech prior to my repair. I chose them because, they were on the recommended list from Nest. I had seen their trucks several times in my neighborhood so I chose them over anyone else. Great experience and I would use them again and will recommend them! read more

Daniel and crew did a great job on our installation. Ours was an under house installation in a 4 foot crawl space with AC. We needed to relocate the heater and replace all of the duct work. We were told the installation would take 2 days and it did. The crew was on time, professional and courteous. We needed to make a slight adjustment about 1/2 way in and the crew immediately responded. Later we discovered a minor issue and they were right out to remedy. Great to have a contractor do exactly what they promised. Thanks Daniel! read more

I had my heating ducts cleaned due to winter being around the corner and my severe allergies to dust. The 2 gentlemen that did the job were very efficient, polite and professional. No mess at all and best of all, they showed up right on time. They even sanitized the ducts afterward, and checked my furnace for any problems. Great service! Would use them again in a heartbeat! read more

Called these guys back in June to come diagnose an intermittent squealing noise coming from my AC unit outside. A friend of mine who does HVAC came out and put a little refrigerant in the system about two weeks prior... The technician named P*** comes out and gives us an estimate for $1200 for cleaning out and refilling the system and putting in a new expansion valve. He said he had no idea why it was making that noise but we could "start" there. We said thanks, but no thanks. $75 service call. Called my friend who put in the refrigerant in. He hooked up his gauge and said he probably overfilled it. After bleeding out some of the refrigerant the noise has never returned. BE CAREFUL PEOPLE these guys are commission techs and are out to get your money! read more

We received several estimates to replace the HVAC +/- ductwork for our home. We went with Qualtech because they seemed genuinely interested in providing a quality product and installation for our home. They were not the highest or lowest quote. We ultimately had Qualtech install the HVAC and a separate company install new ductwork. That's how we found out about the many issues with our installation. 1) Condensation line did not have a secondary safety switch and was not secured either with teflon tape or pipe dope, 2) two attempts were made to install furnace flue pipe through the roof of our garage. Both attempts were too close to the second story of our house. Second bad attempt was left. 3) Filter dryer for the old condenser (R-22) was left in place and the new filter dryer (R-410A) was installed between the condenser and the old dryer, 4) a new filter box was part of the quote but was not installed, and 5) the work area was left messy and in particular, machine screws were left in the garage where they could have easily ended up in our tires. As for the quoting process...we've also learned that their quotes are unclear and, in my opinion, incomplete. 1) It was our understanding that the concrete pad that our previous condenser sat on would be removed and replaced. It was never explained to us that we would be responsible for haul away of concrete and that we would be physically responsible for breaking up and removing concrete if the pad was greater than a certain thickness. We ended up renting our own jackhammer because the provided options were as follows: a) stop installation and hire someone to break up the pad or b) relocate the outside unit and increase installation costs and leave the previous pad in place. 2) Our house does not have an automatic seismic gas shutoff valve at the gas meter, which is required to pass inspection. A new valve was not added to the estimate. We only discovered that we needed one on inspection. I would have appreciated having that added to the estimate (and actually installed) so that it would not be an added charge later (and their price was 2.5x higher than another contractor in the area). Although we did end up with a quality HVAC system, we would not recommend this company to anyone else. It's utterly disappointing that we needed a second company to achieve good installation. read more

Had to get emergency service during heat wave and these guys were able to come out the same day. Most others were booked solid and that should have told me something. The technician arrived and quickly identified the issue to a dual starter capacitor ($20.00 -part) and took 15 minutes to fix the issue. He charged a FLAT fee of $396.00 The very next day my other A/C unit failed and I called around and got COMFY from San Leandro to come out! WOW, what a difference. they did the same EXACT job on the other unit and took the same amount of time and the cost was HALF as much! i did not appreciate the FLAT fee of $396.00 from Qualtech. Overpriced and taking advantage of a heat wave is not very COOL! read more

Awesome company dedicated to their clients. My A/C died at the start of a very hot spell. Daniel, the owner worked overtime to get my new A/C working! Easy to communicate with and very neat and tidy. read more

Love this company. Awesome experience. I have referred them to several friends and will continue to do so. Daniel is very workable, in regards to payments. Great job. Qualtech is the BEsT!!! read more

I just would like to let everyone know that the Service that i was provided by Qualtech was amazing. I called them and asked them to come and check our heater that went out suddenly and they were there on time as they have told me and my wife. they checked and explained exactly what happened to the heater and why it was not working. We ended up installing one thru them and they gave us the best price possible after we searched all over. This july we decided to install an AC unit on our home and again we decided to give them a call again and yes we ended up installing one with great price and warranty. thank you again for the great service provided and will definately reffer you our friends and family. Keep up the good work. NS. read more

I was disappointed with this co. I was told that project would be with a loan co. with a 0% loan with 84 months to pay it off. false it turned out to be at 12% with 60 months to pay it off. it was about 90% in my house and instead of trying to get the job done to cool down the house for me and my pets these guys were trying to stretch out the hours and took about a 2 hour break in their truck, I went outside to find the 2 guys and they were sound asleep ask them what was going on they said a break and I said 2 hours went back in my 90% house for another 20 minutes to find them back asleep when I had to literary tell come on and please get back to work. I think project managers should always check in on their crews and avoid this kind nonsense. use them but make sure about the rates and have whoever is project manager stays on top of the project. read more

During the coldest week of 2017, my 15-year-old furnace died. I called around. One company just kept telling me I had to replace my entire unit. Then, David from Qualtech came to my house the same afternoon I called them. Based on my phone call with them he had a selection of parts. He worked on my unit for two hours and my furnace has been working strong since then!! I got a fast and efficient repair at a great price! I will use them again. read more

Daniel and Luis installed a new furnace & AC in our house. Initially, we had problem with the water blow off and leaking to the floor. Daniel came out and checked out the problem and he decided to replace the coil to different type to solve the problem. Luis came out replaced the coil and that solve our water blow off problem. Qualtech stands behind their work and that is very important in my book. read more

Qualtech answered the phone late fri -The day after Thanksgiving -and Daniel came out Saturday am; And is very friendly, professional and NOT pushing a new unit at all - in fact recommending a replacement motor for less then a third the cost of a new unit - it was installed Monday morning - the whole process was painless and uneventful . And we have a heating system that once again works! Very happy with this local company! Would absolutely use them again for any HVAC needs. read more

Qualtech . Heating & Cooling . Changed my air conditioner coil . 1/4th the price of other people, including costco! l & Great job ,clean , fast & fixed & checked everything else. Thanks Again Miguel & Rigo. Daniel Alvarez checked the system and gave me an honest bid ,with 10yr waranty on parts & ( Get THIS ) 5yr on labor !!!!! REMEMBER ----- one forth the high price of others biding ! --- ------ Delete review read more

Was promised a 4 hr window during the hottest day of the year (114) for AC repair. Did not show up. No phone call, nothing. Called the office and left a message during my 4 hr window to make sure they would show up. A/O 5pm no response, nothing. Wii never use again... read more

Qualtech was great and handling the cleaning of my company's client's house. We were in a bit of sticky situation with an upset customer, and Qualtech was able to make quick and thorough repairs in a single visit. Their pricing is fair, it is more or less based on the number of vents to clean. We had mis-estimated the number of vents in our case so the bill did end up higher than we had expected, but they were very fair and gave us a bit of a break. Overall it was a smooth experience and I will remember their name for the next time I have to handle dirty vents, whether at home or with a client. read more

I recently had my furnace and ducts replaced by Qualtech. I'm so glad I found them, as I was becoming very frustrated with the other companies that had come out for estimates (I had a total of 5 estimates). My first call was answered by Jennifer, who was very friendly, knowledgeable and helpful. We set up a time for my appointment, and it was so nice that she went out of her way to accommodate my very hectic schedule. Their consultant Daniel (absolutely nicest guy ever!) was on time, very professional and provided awesome information, without trying to sell me the most expensive system. When I asked him about their top-of-the-line models, he very honestly explained to me why it was definitely more than I needed for my house. How can you NOT appreciate that kind of honesty?? On the day of the installation, the crew that arrived was very respectful towards us and our home and they protected all the areas they worked in. Omar and Edgar worked tirelessly, and did an amazing job with clean up when they finished. Jennifer was very efficient in getting our permit and inspections set up for us, and explaining the process of inspections. Needless to say, Title 24 inspections were completed effortlessly. Our city inspector came out, passed the installation quickly, and even commented on what a neat installation it was. It was very reassuring that the office staff was in contact with us from start to finish; Miriam, the owner even checked in on us a week later, just to make sure we were happy with our new system, and to answer any questions we might have had about operating the furnace and new thermostat. Luckily, the installation crew had gone through the thermostat settings before leaving, so I didn't have any questions, but I was able to let her know what a great team they are, and how happy we were to have found them. I would definitely recommend Qualtech without hesitation. If you are looking for a genuine and honest company, look no further than Qualtech read more

Daniel and the team at Qualtech were professional and did an amazing job in replacing my furnace. The quality of work, materials and service was extraordinary. Daniel took the time to address my numerous questions and checked the work post-installation at my request. I'm impressed and enjoying my new furnace. Thank you, Qualtech! read more

Qualtech replaced two furnaces for us in December, and performed a thorough duct-cleaning. They also did an inspection and tune-up of our A/C condensers in April. Communication with the office was very clear and efficient, and for all service calls the technicians were prompt, courteous, and did an excellent job both in their work and in explaining what they had done. Overall, a very good service experience. read more

We had Qualtech install a air purifier for our home, as well as a whole house humidifier (our son has bad allergies and we thought both may help). Daniel was very nice at the initial meeting and told me that when installing, they would give a tutorial on how to change the humidifier filter that needs to be changed every 3-4 months. The installers told the people I had at home at the time of the install that nothing is needed but a yearly service and to call them in a year. I called Qualtech the next day to inquire about whether we needed to change the filter every 3-4 months because we were told otherwise and were not shown how to do it. Daniel said yes, we do need to change it and to call him in 3-4 months when its time for the change, and they will come to show us how. So, I call and leave a message. No call back for a week. I call again, and am told i would be charged $75 for the visit. I told them that they were the ones who did not show us how to install and Daniel said they would come when the time came. He did not mention being charged for this, when this was their error. So in order for me to have the instruction appointment, they are not willing to make an "extra" trip for me, but I would have to adjust my schedule for when they have time and are specfically in my area. I do understand its better for them, however if approached to me nicely as "would you mind if we did it when we're in the area", I would have said no problem. I do have a negative feeling however when it is told to me unless I'm paying them another $75, I have no choice but to do it on their schedule. It is disappointing that their customer service, once they get your $2500+ dollars, is not as good as before they had their money. I will update this review again, if and when I receive a call to schedule the appointment. UPDATE: Qualtech called me the next day (today). She said she was able to talk to Daniel and he confirmed that the instructional appointment was not going to be charged. We were able to try to work together to find a time that accommodated both parties. I am back to being a fan. read more

Had them come out to do a maintenance check, as we have been in the house for almost 5 years and figured it was time. Super quick response time, very amiable technician who performed a thorough review. Found a couple things, one that needed immediate attention, and the other he said could wait (so no overselling). Came back the next day to install the one part. Came at the time they said they would. Can't ask for anything more. Looking forward to signing a maintenance contract with them. read more

Had a service request performed and the technician arrived on schedule and identified the root cause. Since was a first time home owner was not that aware and ordered the required filter from them. Later I went online to check for the same part, the price charged was close to 3 times what I found online. When I called into cancel the next morning, a 15% restocking fee was applied. So, lessons learnt, might be better of ordering parts on your own. read more

Qualtech to the rescue. Woke up this morning to a broken furnace. Called my home warranty company and they were not able to send some out today. I called Qualtech who I had used in the summer to fix my air conditioner and they were able to come out today and fix my furnace. Now that's what I call customer service. A lot of companies have seemed to forget what good customer service is. I will use Qualtech again if needed. read more

I finally found an AC Repair company I can trust! Very professional, clean, prompt, competent and friendly. They repaired a number of things for me (including cleaning up the mess of another AC Repair company), and left us in working order. read more

Great customer service. In this heat wave, our A/C unit broke, and Qualtech was able to schedule an appointment the same day I called, unlike several other companies. Daniel showed up promptly and was professional, clear in his explanation, and efficient in his work. Will gladly give them our business in the future. Thank you, Daniel! read more

Qualtech did a great job replacing our furnace and air conditioning coils. Our heater went out in the middle of winter which was a crisis. Qualtech sent out a service technician very quickly. He was able to diagnose the problem and offer a few good solutions. The installation tech, Jesus, arrived on time and was very helpful and efficient. He did a great job installing the new system! read more

DO NOT USE!!! Starting a few months ago in March, these guys came out almost monthly and found a different problem every time...and of course they wanted more money each time to fix this new problem. Not sure why the problems weren't discovered on the initial visit. Now we've spent a very hot summer with our AC out for much of it. Look elsewhere!!! read more

I would give them six stars if I could. Efficient and Honest. Their response was quick and the tech. arrived when they said he would. He listened to the troubleshooting I had already done, respected what I had done, I am an engineer, and zeroed in on the problem with our AC quickly. It was a nail driven through a cable back when the house was built and the insulation had deteriorated after fifteen years creating a short. He and I strung a new cable and it was going in about an hour. Even though the unit is fifteen years old he did not try to sell me a new system and was straightforward and honest. I hope I wont need to but I would definitely call them again in the future. read more

Terrible, late, unprofessional, unqualified,don't truly understand how to fix HVAC units, no such thing as a customer satifaction guarantee like they state on their website. I would highly recommend using another company. read more

I had them come out and give me a quote for new vent and dampers. The install was scheduled while I was out of town, so my wife managed. When they arrived, my wife told them "I don't want the dampers in the master bedroom". The 2 young men told my wife "Your husband agreed to this when we met him last week. My wife said "I don't care what he agreed to, I am also the homeowner and I said not to do it". THEY DID IT ANYWAY. Then, she asked about moving the thermostat (since it is in a weird place in the hallway) and they said "I will need to speak to your husband about that". CAN YOU BELIEVE??? When they presented the bill, she said "You call MY HUSBAND since I am not paying for the damper I TOLD YOU not to install". They deducted $400. I called "Daniel" today and all he could say about what happened is "IT'S A CULTURAL THING". I can't even imagine what that means. So, his team culturally doesn't respect woman? SHAME ON THEM! read more