Friendly front desk service, smells good in lobby, clean room, and a delicious variety of breakfast. read more

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Quality Inn Payson, AZ needs some upgrades. A chair in our room had a loose/weak front leg so we couldn't use it for concern it would come completely off and we could injure ourself. Exterior paint for the complex would help the appearance. Also, they need tables that don't feel like they are going to tip over at the continental breakfast! However, the breakfast presentation was nice and personnel were very polite and helpful! Our check in was a breeze because the person assisting was very polite, kind, and helpful. She gets five stars!! The hotel location is nice but the over all appearance of the hotel looks worn and outdated. New carpet had been added to our room but overall the appearance of is very outdated. We have stayed at this location several times in the past and we remember the days when this place was "first class!" Much improvement is needed. read more

the front desk person that checked us in was the only good thing about this stay. the room smelled horrible like the oldest crustiest place on earth. not sure if it was the carpet or curtains. this room was nothing like the website pictures as they are very deceiving. The room very outdated and smelled horrible, the curtains had stains on them and were filthy. there was even a Leftover snack in the floor from what I'm guessing was the previous occupant. No bath towels!! the breakfast room temp was 60 so it wasn't a comfortable meal. We asked to check out a day early immediately upon seeing the place and were told we would just have to pay for the one night we were staying however, we were still billed extra! read more

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Clean rooms. Was not disturbed. Close to restaurants and shops. Manager was nice and competent.

Not sure why there are many negative reviews about this place. Boyfriend and I decided to spend the day & night in Payson and this seemed like a decent place to stay- I was overwhelmingly astonished. The rate was $99/night- and we got to check in super early! We were able to stay for 26 hours for the price of $99, and the room was beyond spacious. We got a two queen bed room (though, we obviously shared a bed) and the heater was wonderful. The bath was also pretty spacious and the water was able to heat up very hot. The room did have an old feeling to it, but I think thats just how most "Inn's" are. We had a wonderful time here. read more

First of all, hotels and motels around Phoenix are WAY too expensive. We can't figure out if they're gauging actual snow birds or the families that have to visit their snow birds. Ugh! This motel is about an hour north of the Phoenix area. We stayed here on our way out of town because it was cheaper than the $160 motel 6 in Phoenix. We weren't expecting a 4-star hotel obviously, but overall I can only give this stay a 2. When we checked in around 8:30 pm, the clerk had to "look" for a room for us even though we had a prepaid reservation(?) And then there was about 5 cars on the entire backside of the motel. As we were walking up to our room, a huge white truck was driving up and down the back driveway as if they were casing the place. That didn't bode well. I'll start with the pros: -cheaper than Phoenix -The bed was comfortable for sleeping -the room was gigantic -the shower head was tall enough for my 6'2 husband -there was a pretty view from our balcony -our car didn't get broken into (the truck made us nervous, lol) -Great for smokers (see cons) -Payson has a Walmart and a McDonalds and other local restaurants. Cons: -No WiFi: we couldn't connect to WiFi so we called the front desk and we were told that the Internet goes down in Payson at night - wtf - that's not a thing. We couldn't connect the next morning either. -The front desk woman made a point of telling us about their awesome free breakfast and she listed everything they offered including omelets. I'm imagining an omelet station. No, it was powdered eggs, sausage patties, and pre-folded cheese omelets like you can buy in the store. Everything else was basically a continental breakfast. There wasn't even BACON. It was a travesty. -One of the drapes rods was missing making it difficult to open and close -The balcony screen door was hanging off the door -one of our key cards didn't work -the clock radio was from like the late 90s or something. It had some kind of input plug that was from when iPhones had a separate audio out jack. -The room was heavily fragranced like the smell of something trying to hide the smell of cigarette smoke -on the way to our room, we saw evidence of lots of smoking stations. Ash trays and the way chairs were arranged outside, etc. -our room (221) had a connecting door to room (222). At one point, my husband smelled pot (we're from CO so we know our pot smells, lol), so I was trying to figure out where the smell was coming from. I put my nose up the connecting door to our room, and OMG, that room had to have been filled with smoke for the smell to be so strong. So, if you are a smoker or a toker, this would be a great place to stay because you have your own balcony or patio. We wouldn't stay here again unless there was no other option. read more

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I'm glad I didn't see some of the other reviews before we got to the hotel, LOL. We would have missed out on a beautiful room. Spacious, clean, quiet. We loved it! Yes, the hotel is an older one, but the room we had was lovely. The rates were reasonable. The staff were friendly. And the courtyard and big trees..we could've stayed in that room (top floor around back) for much needed rest for a week or two, but sigh, we were only there one night. We're trying to figure out how to make that week or two happen sometime soon..ish. Oh, one last thing: don't drink the coffee in the room. Not if you like good coffee. read more

BEDBUGS! They have bed bugs, dirty beds, and poor customer service. Also don't expect to go in the pool or hot tub, it's taped off. I had an issue with my first room's tv and internet not working so they switched my room. In the first room we found someone's pack of cookies in the drawer and tons of hair and crumbs in the freezer. I get to the next room and as I usually do I turn down the sheets and check for bedbugs. I check the first bed and area, great. Second bed and area. What's that??!!!! A BEDBUG! The front desk lady was rude at quality inn and said we're in the woods you're gonna find bugs and acted like she didn't have time for the situation. Comfort inn also has bedbugs and they have the same house keeper so it won't be clean there either. read more

Quality Inn - Bedbug - Hotels Near Me - Payson, Arizona

3.5 stars Customer service rep (Ross?) at front desk check in was lacking, unprofessional, and unfriendly. Hotel room was ok, but overpriced for what it was. I booked this through Priceline. The area was good, with a Walmart and Safeway nearby, and a Maverick across the street. No WiFi, although it is advertised and neither of the hotel keys worked. The front desk guy did bring 2 more keys down to the room. Room was tidy, smelled fresh, sheets and towels were clean, and bed was fine for one night. There is also a balcony with chair that looks out on a nice tree-covered lawn. All doors had locks, bars, etc for good security. Overnight, my extremely packed car was safe and not burgled. Breakfast is the best full offering I've seen with make your own waffle, eggs Patties, sausage Patties, all kinds of bread, oatmeal, juices, yogurt, oranges, cereals, and even cinnamon rolls. Hats off to everyone in housekeeping for the clean rooms and bathrooms. Pool and hot tub were open and operational, and appeared clean, as did the small, but well appointed work out room. I'd sat here again. read more

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Stayed here in the past and had a great stay. This time is way different. The staff is not helpful at all. To the extent of refusing us extra pillows due to the hotel being at capacity. There are 8 cars here.....also the room smells like ammonia and dog piss and the fridge had the last peoples food and drinks in it. Dog hair on all my clothes and shoes and I don't own a dog. Microwave has food particles in it and the phone in the room doesn't work so when we call the office, we get treated as if we aren't a guest. All in all, worst experience I've had at a hotel. I won't return here next time I'm in town. They have offered no assistance to help with any of these issues. Stayed here in the past and had a great stay. This time is way different. The staff is not helpful at all. To the extent of refusing us extra pillows due to the hotel being at capacity. There are 8 cars here.....also the room smells like ammonia and dog piss and the fridge had the last peoples food and drinks in it. Dog hair on all my clothes and shoes and I don't own a dog. Microwave has food particles in it and the phone in the room doesn't work so when we call the office, we get treated as if we aren't a guest. All in all, worst experience I've had at a hotel. I won't return here next time I'm in town. They have offered no assistance to help with any of these issues. read more

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Dingy and dark. Didn't feel clean at all. Needed a pet friendly place to stay for one night and this was our only choice. Would not recommend. read more

After checking out and returning to San Diego, (at 3 am) my wife realized that she had left a gold necklace that had a large citrine pendent. hanging on a hanger in the closet. She called and they said "we've been expecting your call". they packed it up and sent it to us in five days. How inspiring to know that there are still honest people in this world! read more

Average roadside motel, the staff was very friendly and helpful. About the room very dates, could use a little facelift. Free bfast was good, the wifi is horrible read more

Quality Inn - Room 123 - Hotels Near Me - Payson, Arizona

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It wasn't horrible but could definitely use some cleaning. The room was huge- way bigger than expected. Overall felt like a mediocre hotel stay, nothing fancy. read more

Quality Inn - Cobwebs on top of lamp - Hotels Near Me - Payson, Arizona

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When I got to my room upon arrival, I walked in and the smell of animal urine almost knocked me over. The main phone was broken, the floor was filthy, and one of the bedspreads was crumpled up in the corner behind a chair which told me the room had not been cleaned. I called the front desk to request a new room but she said they were full. The staff is very friendly and tried to be accommodating, but the bones of the place are horrible. When they say free Wi-Fi, it means the two seconds it's on and then it disappears again. I had to use my phone hotspot to work for three days. Every time I called the front desk they said they were either working on it or it was fixed but it never got fixed. I went to the front desk to show them my computer and the front desk was the only place you could connect to the Wi-Fi and she told me "oh yeah, Apple computers don't like our system" Apple is the way of the world and clearly this hotel is stuck in the 80s. The next day I did get a new room which was cleaned, but again, the grounds are filthy and for what I paid, it wasn't worth it. It was one of the only few places that took my dog which is why I had to stay here. read more

Quality Inn - The hair/fur on pee infested carpet - Hotels Near Me - Payson, Arizona

I usually don't write reviews because I feel it's an unfair attack against retail businesses however I just got to make a statement about this Quality Inn in Payson Arizona I just stayed at . The buildings themselves are in ​ very run-down condition . Many screen doors are broken in and off track and ripped and torn , much of the woodwork is peeling paint and rotting . My railing going up to the second floor was not even attached . Believe me it was loose and only connected at the top . I did not walk around the property to see any more damage any other places but I'm sure this could go on and on forever . What really surprises me is this is a CHOICE hotel. For them I am embarrassed read more

I called to see how much extra it is for dogs when I book a room. This lady picked up(No Hi or anything) and said she had 2 queens left and asked if I was booking for tonight and I barely got a chance to say no and she said she was going to put me on hold. Idk if she was having a bad day but she needs to go outside, relax and check herself. I've worked customer service for 18 years; you do NOT have that kind of attitude. I was like, "Wow." Very sad. My uncles and mother in law live in Payson and word travels fast. Too bad. read more

The area was quiet. It's dog friendly and the room was clean...the receptionist was friendly upon arrival but we were given one night instead of the two we paid for which was quickly remedied. The problem: we were locked out of our room twice... even after reprogramming the keys we couldn't get in. That is incredibly frustrating with pets or children you're trying to corral. They came back to fix the error so we were not left stranded. read more

The staff were very accommodating to our family and donkeys. Our vehicle broke down and we had to get towed into Payson. My husband called for a reservation and if we could have our donkeys in a pen in the parking lot. Yes. We got a room right across and slept great! Good people are hard to find, Payson has them all! read more

A pure dump for the price. Unhealthy conditions animals run freely in the lobby with food present. Parking is bad. Broken toilet I repaired phone didn't work to all and complain. TV guide is outdated doesn't match listings in book. Trash on floor with old food. Bad electrical hook ups, a Holmes on Holmes nightmare. read more

Room smelled strongly of smoke even though it claims to be a no smoking hotel. The room key says 'breath easy' which is quite hilarious considering it irritates my lungs for two days after staying here. The desk chair was absolutely filthy. Terrible towels. The front desk gal was nice but never apologized or offered to switch rooms when i reported the room smelled of smoke. The outdoor area that the rooms open to is nice. The room was quite spacious. Bed was ok. Shower curtain was too small so the bathroom Pretty much flooded when we showered. Dim room lighting. read more

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Checking into the Quality Inn Payson is a quick and easy, especially when Delaney's there. The Whole Crew is amazing actually. Friendly, accommodating, and down to Earth. Thx read more

This places surprised me. I wasn't expecting much for the price, but I can't complain. The clerk was very helpful but had a dry sense of humor... at first it was off-putting but quickly became endearing. When he learned that I had a electric vehicle he told me about all the places nearby where I could get juice. When I got to the room it was big, cool, and clean. The bed was comfortable and I couldn't hear my neighbors. Breakfast was a bag-to-go and coffee. For the price and value, this place gets 5 stars. read more

i was staying 10/6-7. i was hungry for little night snack and wonder if they have like snack vending machine. went to the front desk at 1:05AM. i asked the man inside of the front desk"is there any vending machine for snack here?" nicely and he told me wirh angry face "well there is no such thing, you have somewhere if you are hungry you can go whtch called Maverik" (Maverik is the gas station next to this hotel) AND he even said "what a hell"that was my fault i didn't research before but he can't talk to me like that. he have to understand people stay here are visiting this town and don't know anything. i am a person always make travel for work and stay at hotel or motel 10-15day/month. but i NEVER had such experience. this place have to concider. the reason why i gave a star, the lady checked me in was very friendly and made sure my stay will be comfortable. read more

We needed a clean, safe hotel for an overnight stay in Payson . We had this and much more. Staff was extremely helpful and friendly. The room was roomy and very clean, the bed was very comfortable; the sheets were very soft. It was pet friendly with a great green belt for the dogs to discover. Plus, not too far away was a great pet friendly barbecue restaurant. read more

Pros: Easy to find. Room provided was a pretty decent size. Lots of room and space. Had a mini fridge, coffee maker and microwave. Updated TV with cable, free Wi-Fi and free breakfast (can't review breakfast because I didn't go). Parking was plenty. Pool appeared clean. Cons: Started at check-in. Room was pre-paid but my personal credit card was charged for the entire stay. Thought it was just for incidentals - went back later in the day and found that they reversed the charges. Thankful for that! Had two beds and the sheets on one bed were questionable so slept in the other bed. Shower pressure was cool but the water wasn't draining. 3 different bugs decided to be my roommates. A cockroach in the bathroom, another bug on the wall and another cockroach on the floor near the bed. So not cool cause I'm weak like that. read more

Giving one star because the employees seemed nice at the counter. The hotel itself is extremely over priced for what you get. The room my husband and I received smelled of stale cigarette smoke. Stains and a cigarette burn on the comforter. Window curtains and shower curtain were stained and dirty. The carpet felt dirty, I had to wear shoes from the bed to the bathroom... not a good experience. Hotel needs updates just to be descent. The pool was green and cloudy, clearly not safe to get in. Not the experience we expected from the pictures we saw online when booking. read more

My family was only planning to hike and picnic up past Payson for the day until our car heated up and smoking engine. We live in the valley about two hours away. We had to plan fast as to how to get our car back to town along with keeping my family and our dogs to be in a safe place to sleep for the night, till we can figure out how to execute a plan for the next day. Quality inn off Beeline Hwy in Payson was super understanding and accommodating to not only my family but our dogs in such short notice. The front desk ladies, Kimberly and Michelle were able to make a room work for our needs and gave me what I preferred at a great price. From the outside looking in, I can tell all the staff I encountered worked really hard with what little staffing they had from maid service and continental breakfast help, but in the end, they made it work with the great team they had. I talked with a housekeeper and even with a smile on her face, you can see she was super hero status working like she's two people and did pretty darn well with cleaning. The two women at the continental breakfast talks were pleasant and funny! They put a smile on my face! Though my family encountered a hard situation with our car, being here made us feel safe in a town we barely know. We loved how the rooms had a patio that goes to a nice grass area for the dogs. The rooms were very comfortable and spacious. I can't say it enough to management how blessed I felt with their team. Kimberly did great checking in with us to make sure we got a ride to our destination. I honestly hope the kindness the girls provided for me with full forward back to them. Bless their hearts! read more

Upon a friend's recommendation, we recently stayed here with our grandchildren when we went to the Rim to play in the snow. Although it may not look so great as you approach from the south, it's actually a gem. We had a double queen room & were very pleasantly surprised to find a very large room. Clean, comfortable. Large refrigerator & a microwave. Large flat screen TV & kid's program channels! A must. The closet, too, was clean & so large, we joked that one could put a cot inside & use it as another room (for the snoring person)! The bathroom, too, was large & clean with 4vfull sized bath towels, 4 washcloths & 4 hand towels, where many hotels/motels only provide 2 of each. The continental breakfast is in a nice, clean, large room & has a good variety of foods. It's only available until 9:30 am & we'd like to see that extended to at least 10 or 10:30 for us slower, older, handicapped people. The ground level rooms all have a sliding glass door to open & enter the nice, grass filled courtyard & fenced in play pool areas. The upper levels also have a sliding glass door, with a balcony. There is a security bar on the door. Our room did have a couple of issues: although a rail for a privacy curtain was in the ceiling, there was only the heavy curtain, so we could not leave our curtain open. The wall plug switch & hair blow-dryer did not work, so we reported that to the front desk to notify maintenance. If every visitor would report malfunctions/broken items to the staff, the next visitor may not have to deal with the problem. It's also a pet friendly hotel, which was a bonus for us, too. The grounds are well manicured & clean & the trash bins on the grounds were never full!! We've stayed at certain resorts in which the trash bins were over flowing so, this was nice to see. It's located along the main highway/street & close to several restaurants & stores. There is a Mexican restaurant & Froyo shop directly across the street! The table lamps ALL have plugs for use in charging your electronics (cell phones, tablets) & even a cost rack on the wall so you don't need to enter the closet each time you want to get/hang up your coats/jackets. The staff, whether front desk, breakfast maintenance or housekeeping, are all very nice & friendly. We've stayed at several motels in Payson over the years & this 1 is definitely 1 of the best. We DID have a little issue with getting 1 device to connect to the internet &, when I contacted the front desk person (evening shift), she could not provide me with the web link address in which we needed to enter our PW, so I do think that the staff needs a bit of training on this issue. I do recommend this motel &, if you're a rewards member, you receive a discounted rate. read more

Quality Inn - Courtyard & rooms. - Hotels Near Me - Payson, Arizona

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I am a regular "staycationer" and have been coming to the Quality Inn for years now. Rooms are huge, clean and have balconies. Michelle at the front desk is wonderful and will always go above and beyond to help you. Manager April is as well. Housekeeping is 5 star too. BThis is an older building, so don't let that throw you off. Beds are huge, comfy with lots of good pillows. For its price, it's well worth it read more

Checked in Saturday Jan 30 around 7pm.... couldn't sleep and didn't know why.... husband woke up in the morning, went to the restroom to shower as I was straightening up the room. I moved his pillow and there was a bed bug.... YES!!! A very alive bed bug on his pillow. I immediately took our belongings outside and thoroughly checked EVERYTHING! Very upset and disappointed that they would rent rooms out in this condition. Cleaning crew had to know the situation in room 108. Please be aware BEFORE you unpack anything. Upon checkout, I took the bug with me (alive) and gave it to Ashley at the front desk. She was very nice and understanding about my request for a refund. Called April (general manager) this morning to check status on my refund. April was very rude and implied that I brought a random bug to the front office and denied my refund. She stated an exterminator will be out sometime this week to determine if the room has bed bugs or not. I do NOT recommend this motel, not even as a last resort. You're better off sleeping in your car (I'm sure it's cleaner) I will be in contact with Payson Investment LLC as they are the owners of this hotel, I will explain the situation and recommend them to replace their very unprofessional and rude GM. That is NO way to run a business. read more

Quality Inn - Bed bug on their pillow. Room 108 - Hotels Near Me - Payson, Arizona

Gross. Whole place smells like cigarettes. Two towels for a room to accommodate four people. Burns in the comforter. Spacious room but leaves much to be desired, Covid season or not. Will not be returning. read more

Quality Inn - Cigarette burns in comforter - Hotels Near Me - Payson, Arizona

Beware of the showers in this quality inn. My husband slipped and fell in a worn shower and sustained painful injuries. Staff also was zero help and had zero empathy for his injuries. read more

This place has really gone downhill! This has always been our go-to place to stay while in Payson. It was always clean and affordable, with a nice pool/hot tub, well maintained grassy property and a good, hot breakfast and those things helped to make up for how outdated the rooms are. Not anymore! Our most recent stay was nothing like we've ever experienced in years of coming here. Our room was filled with mosquitoes due to at least a 1/2" gap around 3 sides of the door. There was something orange smeared on the walls and ceiling in various spots. There was dried on salsa(?) all over the tv stand and desk. The desk chair was missing and there was not a single chair in the room to sit on. We decided to sit on the bed to watch some tv, but then noticed blood on the white comforter. The sliding patio door was covered in smeared fingerprints up high and what looked like dog snot smeared down low. There were dead insects lying on the picture frame next to the bed. We tried to connect to the WiFi but there was no way to connect. We went to call the front desk but the phone was not hooked up. We decided to walk up to the front desk to let them know the condition of our room and ask for help with the WiFi, we were told they were sold out, no rooms available to move us to and a recent storm knocked out the WiFi. We decided to go sit in the hot tub to try and relax, however there appeared to be no heat going to the hot tub. When we let the front desk know, we were told the maintenance man had been working on it and said he fixed it. . This motel needs a LOT of help. read more

old, outdated. Room seems overpriced for weekend stay. hot tub was not working on our visit. wi-fi was not working on our visit and cell service was terrible inside the room. nice courtyard view and access to businesses on main strip. read more

Every hotel in town was booked.....i called and spoke with Michelle she said they had one room left but had to be there to get it. She was so kind to hold it for me as we were right down the street. When we got there Michelle was extremely friendly and helpful! I hope her owners recognize what an incredible asset she is to the hotel read more

Nice big rooms. The property is situated so that all rooms are arranged in a horseshoe around the pool but the rooms are large enough that you don't feel crowded by the neighbors. Its obvious that this building is a little dated, no contemporary hotel would be designed with rooms that are this spacious. I'm glad we stumbled on this place, we will stay here next time were in town. its quiet, clean, and comfortable (with a nice pool/spa). read more

We showed up at the hotel, after a long drive and my kids needed to use the restroom. I asked the lady at the front desk if there was a restroom in the lobby area and she said "no, the nearest restroom is across the street at the gas station."...so I said, "or in our room after we get checked-in" & she said, "Well it will be a few minutes." We waited and waited but my kids couldn't wait any longer so we left and went across the street to the gas station. When we came back to check-in, the lady was on the phone with a complaining guest who was asking for her name. She wouldn't give her name, instead she gave them a managers name. First impressions last forever & that was not a good experience. I do not recommend this hotel at all. In addition to the bad customer service, the beds were uncomfortable and there was a bad odor in the room. read more

Woman at the front desk did not smile, was not welcoming or friendly. Sadly, that just set the tone for my stay. The ice machine was broken, very few of the tv channels actually worked and when my delivery came I could not see out the peep hole in my door; it was 63" high. How many women are 6'? Who's safety were they thinking of when they installed them? I would not recommend this place when there are other fine places in Payson. read more

We stayed here last minute last week and wanted to share with Yelp the nice service we received. The guy at the front desk was attentive and fast at check in. When we needed extra bedding he personally brought it to our room within minutes. Good service is rare these days and it was a refreshing to get! Otherwise clean, comfortable and quiet. read more