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    Payson Inn & Suites

    2.9 (10 reviews)
    Open 12:00 am - 12:00 AM (Next day)

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    Look how short the toilets are. Get rid of them.

    It's only $20 less expensive than another hotel this time of year. My wife booked it without asking me. I was here 17 years ago they gave me the same room. And at that point, I told my daughter we would never come back here again. Well, I'm here again. I had to go buy a 3 inch foam mattress because the box springs are terrible. I had a knee replacement and the toilet is a mini one. Good picture huh? Not being able to bend my knee squat down way down there. You get the picture little tiny cheap soaps in the bathroom, the bath towels are scratchy and thin. They've been here over 30 years. When is this place gonna build up and get some new stuff in here for people to be comfortable. This was a joke. And I will not do this ever again. And my wife knows it too. We've been married 43 years and traveled many places and never had this junk. Oh, they plugged in a fake fire alarm. I shine my flashlight on it while I was blinking and stopped blinking. I'm wondering if somebody's taking pictures of the room. Just a thought ceilings are really high. I can't reach it and I can't climb up on a chair because of my knee. The coffee is ridiculous. This place was just not right for Payson Arizona. Payson is a wonderful place to visit but not stay here. Next time Holiday Inn here I come.

    Double Queen Room
    CG L.

    Second visit, another room nothing like the photos online, but clean & comfortable enough for an overnight stay.

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    Majestic Mountain Inn - Nasty a/c grate

    Majestic Mountain Inn

    (166 reviews)

    $$

    Okay, this is a long one as I feel it's needed to actually feel the five star experience!…read more Majestic Mountain Inn, so cute! Family and I decided to take a night trip to Payson. Booked the room hours before arrival with only past experiences guiding my choices. We booked a queen room with two queen beds, photos showed a fireplace as well... I mean winter in Payson Az demands a fireplace... right? Done... booked... on our way. We arrived just before dinner. Once we pulled up, you see a quaint looking mountain hotel escape with one large two story building and several connecting little cottage looking rooms. The manager who checked us in (please forgive me for forgetting his name) had been very accommodating with our requests for more blankets and a lower level room. He also recommended the local pizza restaurant for dinner within walking distance. Our room was adorable and large! Two queen beds, a couch, fireplace and large vanity area with plenty of space for four. The beds were so comfortable and with the fireplace only, left us with a very cozy evening. Almost felt like you were in a secluded cabin in the woods. Also, I won't forget to mention, breakfast was included! Eggs, sausage, bacon, waffles, biscuits, and gravy... so much to choose from. My husband has decided that this will be our "go-to" in Payson from now on. Thanks Majestic Mountain Inn for making our adventure more memorable! See you next time! I apologize for not having any Photos but we were too busy taking in the ambience of this town and making memories, I didn't even think to grab my phone.

    HORRIBLE BAIT AND SWITCH. Fake advertising! They took out ALL of the fireplaces! No one told us…read morewhen we booked! I'm sure this was to save money on propane and maybe on insurance, too. But they still charge FULL RATE! About the most expensive room in Payson. We are paying over $200 per night. Over $400 this weekend. Why not pass on a little bit of the savings? They need to be HONEST in their advertising and website. This is NOT okay. In the big hole - where the fireplace USED to be - they placed a portable electric heater that has FAKE logs and a glowing light. It blows out a little heat, but not enough to heat in the winter. There's is an under window unit for more heat, but it is NOT CHARMING. We're here for our anniversary. I would not recommend this place if you want romance. It has totally lost the allure that has had us coming back here for 30 + years. Even though the rooms are getting run down, it is still a good location with a decent breakfast. (We'll see tomorrow). Still one of the better places in Payson. But NOT a romantic getaway anymore.

    Comfort Inn Payson - Stains on mattresses and couch

    Comfort Inn Payson

    (52 reviews)

    $$

    Pleasantly surprised ...Stopped on my way to Saint Louis MO. The lady at the front desk was so nice…read moreand polite too. Would never stay at a Best Western Hotel BUT REALLY HAD NO CHOICE... Everything was So Clean and very nice too... I highly recommend this Hotel... Thank you for you Service... I would definitely stay here again. PS FYI, lifetime member of the Ritz Carlton.

    This place was not worth the money whatsoever. When we first checked in, I let the front desk agent…read moreknow that we had a service dog with us. No questions asked, she simply said okay. I had a really rough week, and so I booked a more expensive suite with a jacuzzi tub in it. Upon entering the room, we were impressed with the size, but quickly our optimism diminished.... the tub was gross. All of the grout around the tub had huge gaps and cracks where the grout was falling off into the tub. The toiletries were minimal. The shower had a shampoo and conditioner bottle attached to the wall, but no body soap and nothing to bathe in the tub with. I didn't bring toiletries, assuming these would be provided, so unfortunately I wasn't even able to utilize my upgrade. This was actually the least of my worries. We went to to pull out the sofa bed for my kids.... absolutely disgusting! There were huge yellow stains all over the mattress that looked like urine. Not even sure how this passed housekeeping standards. Photos attached. The room had a nasty smell, stains in the carpets and on the sofa, and overall just disgusting. The final straw was when I walked my small dachshund (registered service animal) downstairs to exit the lobby. I had my hands full of personal items, so my son was walking him on a leash. As we exited the lobby, there was a few guests downstairs, and my service animal barked a bit as we walked by. Nothing aggressive or unruley whatsoever! Simply a bark. My son was able to control him, and there was nothing to be concerned about. He wasnt pulling on the leash or charging at anyone, simply walking with my son towards the exit as he excitedly expressed a bark. The lobby agent rudely yelled "maam!! You cant have your dog in here!" I had my hands full and told her that id be right back to speak with her, and she continued to yell, "you cant have your dog in here! Whats your room number!!" At this point, is was offended by her actions and decided that I would take a few minutes to calm down rather than walk back inside. So, after about 20 minutes I called the front desk. I asked her how I would go about requesting a refund on my room, since we still had reservations through tomorrow. She rudely asked why and asked for my room number. I then told her I was the lady with the service animal, and that she rudely discriminated against me instead of asking the proper questions to determine IF my dog was a properly trained animal. Instead, she got extremely defensive and lied, telling me that my dog charged at the person in the lobby, and that there's no way my dog could ever be a service animal... um, no. This isn't how it works lady. You don't get to assume my dog isn't qualified. Nor do you have the right to lie and say my dog is aggressive when he clearly wasn't. She then said she has cameras, and I said great! I'd love to show your manager the footage to prove you wrong. What's your name? ... crickets..... okay, let me speak to your manager.... she hangs up. So, I call back. I instantly get an attitude, and am told that she's the front desk manager now. Okay, awesome! What's your name so that I can tell priceline who i spoke with to get a refund due to discrimination, unprofessional staff, and disgusting rooms... she refuses. Okay, what's your managers name? I need to speak with someone that can provide me with a name, someone who has the professional capabilities to speak with a concerned customer... again, hangs up. This is absolutely unacceptable!!! I have full documentation showing my animal is a fully trained service animal. My son is a diabetic, and my 3 year old dachshund has been through rigorous training to be a diabetic detection animal, that can show signs of alert when my son's blood sugar is at a risky level. Per law, I do not have to go into detail of my son's condition, nor do I need to show documentation, but this woman was completely unprofessional and discriminatory, and ive pursued a claim with corporate. I really hope she loses her job because I will NEVER stay at a choice hotel again

    Payson Inn & Suites - hotels - Updated May 2026

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