The rooms are great. The size of a suite with two separate rooms and two tvs. Clean too. It was…read moregreat to get the hell out of that asphalt jungle called phoenix. Price of room perfect. you'd get a dump in phoenix for the same price. People were all very nice. Pool and hot tub fantastic. Beautiful scenery with a little city that has everything you need. Was able to keep my sanity up here. One hour from phoenix. Snack bar superb service and food. Only negative were the servers in the sports bar aloof and rude.

why cant they have a blocked off gaming section for smokers, like other casinos. At lease it would…read morenot be everywhere you turn. Some of us have copd, emphysema and get very sick from the smoke but live in Payson so without having to drive very far, your casino is close by. The strong air freshener and smoke combination is very overwhelming. Weve been told by others that they have driven miles to go there but had to leave due to the smoke.

This place is great! I was told it has "new owners". We have coming to Payson for a very long time…read more We travel with dogs. This is the first time we stayed here and this will be our go to place for now! It's clean, the employees our super friendly, helpful and pleasant. The cleaning staff is amazing. Our room was cleaned everyday as we requested the exact same way every time. (Which is a big deal for us) none of our stuff was touched! Unlike some other place in town! There's plenty of area to walk your dogs and the poop is cleaned up! We pickup after ours! The breakfast has a great variety from coffee to the foods! And the lady in charge is on the ball and super nice. The only thing I would have liked was an extra chair in our room. But, that's a nit pick! Lol the price with dogs was very fair and I will recommend to others. On a side note this hotel is exactly 1 hour and 9 minutes from the Mayo Clinic in Scottsdale! Super convenient!

Carpets filthy dog stains all over the unit is very dark The pictures on line are not showing the…read moretrue picture they may have been taken years ago

We had a very pleasant stay here, and their last room was a king room that had a jacuzzi! No bed…read morebugs in the room, no cockroaches either! Very clean and the jacuzzi tub was clean as well! Took a well needed soak and just enjoyed our stay too well! The breakfast area was nice and the food was great!

This was, by far, the worst hotel experience we've ever had. When our baseball team booked this…read morehotel, it had a 4.2-star Google rating. After our stay, I'm honestly not sure how it earned that rating. We stayed during a baseball tournament, and the price for the weekend was extremely high considering the quality of the hotel and service. The front desk staff and breakfast staff were consistently rude and unprofessional. The rooms were filthy. We ended up wiping down every surface with Lysol before unpacking, and even then, the room still felt dirty. Our first room had an air conditioner that was so loud it was impossible to sleep. We notified the front desk, and although the staff member was initially rude, she eventually agreed the unit was unacceptable and moved us to another room. She also told us they would block the room so no other guest would have to stay there. Unfortunately, another family from our baseball team was later assigned that exact room. One of the most upsetting parts of our stay involved a family on our team who uses a cane. They were repeatedly treated and told they were "in the way" by hotel staff. At one point, a kitchen employee even stated that she didn't care about disabilities because she had a job to do. That comment was completely unacceptable and showed a shocking lack of compassion and professionalism. Our team ultimately checked out and moved to the Majestic Mountain Inn. The difference was night and day. The staff there were welcoming, professional, and genuinely kind. Breakfast was relaxed instead of rushed, the rooms were spacious and clean, and the property offered a much quieter and more private atmosphere. If you're considering staying at Best Western, I would strongly encourage you to look elsewhere. Based on our experience, this hotel was overpriced, poorly maintained, and provided some of the worst customer service we've encountered.

At this time no. Canceled 1 of 3 rooms on March 4 & 11…read more Checked in today and I still have a 3rd room. There is a phone number posted and it has been disconnected. My bed is not good either.

Only draw back to this place is the communication process is broke. Several emails went unanswered…read moreand the phone system is worthless. Front desk admitted that the phones don't work. They go straight to a voicemail that says the VM is not set up. Clean room and got what we needed. Now get ya some and Yelp on!

Pleasantly surprised ...Stopped on my way to Saint Louis MO. The lady at the front desk was so nice…read moreand polite too. Would never stay at a Best Western Hotel BUT REALLY HAD NO CHOICE... Everything was So Clean and very nice too... I highly recommend this Hotel... Thank you for you Service... I would definitely stay here again. PS FYI, lifetime member of the Ritz Carlton.

This place was not worth the money whatsoever. When we first checked in, I let the front desk agent…read moreknow that we had a service dog with us. No questions asked, she simply said okay. I had a really rough week, and so I booked a more expensive suite with a jacuzzi tub in it. Upon entering the room, we were impressed with the size, but quickly our optimism diminished.... the tub was gross. All of the grout around the tub had huge gaps and cracks where the grout was falling off into the tub. The toiletries were minimal. The shower had a shampoo and conditioner bottle attached to the wall, but no body soap and nothing to bathe in the tub with. I didn't bring toiletries, assuming these would be provided, so unfortunately I wasn't even able to utilize my upgrade. This was actually the least of my worries. We went to to pull out the sofa bed for my kids.... absolutely disgusting! There were huge yellow stains all over the mattress that looked like urine. Not even sure how this passed housekeeping standards. Photos attached. The room had a nasty smell, stains in the carpets and on the sofa, and overall just disgusting. The final straw was when I walked my small dachshund (registered service animal) downstairs to exit the lobby. I had my hands full of personal items, so my son was walking him on a leash. As we exited the lobby, there was a few guests downstairs, and my service animal barked a bit as we walked by. Nothing aggressive or unruley whatsoever! Simply a bark. My son was able to control him, and there was nothing to be concerned about. He wasnt pulling on the leash or charging at anyone, simply walking with my son towards the exit as he excitedly expressed a bark. The lobby agent rudely yelled "maam!! You cant have your dog in here!" I had my hands full and told her that id be right back to speak with her, and she continued to yell, "you cant have your dog in here! Whats your room number!!" At this point, is was offended by her actions and decided that I would take a few minutes to calm down rather than walk back inside. So, after about 20 minutes I called the front desk. I asked her how I would go about requesting a refund on my room, since we still had reservations through tomorrow. She rudely asked why and asked for my room number. I then told her I was the lady with the service animal, and that she rudely discriminated against me instead of asking the proper questions to determine IF my dog was a properly trained animal. Instead, she got extremely defensive and lied, telling me that my dog charged at the person in the lobby, and that there's no way my dog could ever be a service animal... um, no. This isn't how it works lady. You don't get to assume my dog isn't qualified. Nor do you have the right to lie and say my dog is aggressive when he clearly wasn't. She then said she has cameras, and I said great! I'd love to show your manager the footage to prove you wrong. What's your name? ... crickets..... okay, let me speak to your manager.... she hangs up. So, I call back. I instantly get an attitude, and am told that she's the front desk manager now. Okay, awesome! What's your name so that I can tell priceline who i spoke with to get a refund due to discrimination, unprofessional staff, and disgusting rooms... she refuses. Okay, what's your managers name? I need to speak with someone that can provide me with a name, someone who has the professional capabilities to speak with a concerned customer... again, hangs up. This is absolutely unacceptable!!! I have full documentation showing my animal is a fully trained service animal. My son is a diabetic, and my 3 year old dachshund has been through rigorous training to be a diabetic detection animal, that can show signs of alert when my son's blood sugar is at a risky level. Per law, I do not have to go into detail of my son's condition, nor do I need to show documentation, but this woman was completely unprofessional and discriminatory, and ive pursued a claim with corporate. I really hope she loses her job because I will NEVER stay at a choice hotel again

This places surprised me. I wasn't expecting much for the price, but I can't complain. The…read moreclerk was very helpful but had a dry sense of humor... at first it was off-putting but quickly became endearing. When he learned that I had a electric vehicle he told me about all the places nearby where I could get juice. When I got to the room it was big, cool, and clean. The bed was comfortable and I couldn't hear my neighbors. Breakfast was a bag-to-go and coffee. For the price and value, this place gets 5 stars.

This hotel is gross and poorly managed. I honestly don't know where the "Quality" is in Quality…read moreInn. When we arrived, I went to the front desk to check in and desperately needed to use the restroom. I was told there was no guest restroom and that the closest one was at QT across the street. What?! I had my hands full with luggage and a full bladder, and I was expected to go back to my car and DRIVE somewhere else just to use the restroom. I finally come back, check in, and get my keys--only to find that the keys don't work. So, back to the front desk I go. Once we finally get into our rooms, one of them has such a horrible smell that it actually made me nauseous. Then we find out the pool AND jacuzzi are both out of order. Seriously? The entire experience was frustrating, and the staff seemed completely apathetic about every issue. Do yourself a favor and keep driving. We had a much better experience at Comfort Inn. I would never stay here again. Quality what? The name definitely doesn't match the experience.

Very thin walls. Rooms are also small. Things tend to be worn and the place is pretty…read moreold-fashioned. The room was clean and the price is good, but I wouldn't stay here again. I would spend a little more and get a more modern motel.

This is truly a cheap inn and you get what you pay for. Nothing modern or special BUT it was clean…read moreand had amenities like a mini fridge, microwave and dining table with 2 chairs. Looks like some people live there long term. Front desk customer service is friendly! Speaks kindly and was understanding when we asked to move rooms due to a strong odor in the first room... didn't make me feel awkward or bad for my request. Good spot for our weekend trip to Tonto State Park

We went to use their showers, we were camping in the area. We heard they had showers and laundry…read more $5/shower, we were told it was now $10/shower. The showers and laundry were located in a shed, with cameras on the outside. We were told we had to make a reservation, for a shower time.... We left without seeing the showers. We felt like we made the right decision.

The new owners were very accommodating and friendly. Great location. The cabins were rustic but…read morevery homey

For one night stay not bad at all. And we went to hang out…read moreat the adult cabaret. Room is perfect! Not bad. They also provide breakfast, soap, shampoo & conditioner. Pic's provided below.

Very shabby, unmaintained. There is no pride of ownership or…read morecare for their guest's comfort. The furniture is beat up and could use paint. Paint is coming off our bathroom wall in large chunks. Again, have you heard of paint? Two lamps in our double room, and one is burned out. The security chain on the door is broken off. The floor had big splotches of something dripped on it, it hadn't been cleaned. Vending machines are empty. Outside of stucco building very dirty, as are sidewalks- water does wonders for that. Eventually everything is going to fall apart. It costs more to replace things than maintain them. The customer is not their priority. Pay a few dollars more for a room where you matter.