Be wary if you are staying at this property, my vehicle was damaged at Mazatzal Hotel & Casino…read moreafter security turned away an upset individual but allowed him to remain in the parking lot. He then proceeded to vandalize my vehicle, causing roughly $5k in damages. Security documented everything, and there is a police report, but the casino declined to take any responsibility. Unfortunate experience and disappointing customer service from the self-proclaimed "Arizona's Friendliest Hotel and Casino".

Came here on a group outing. I must say I'm not a gambler by any means but enjoyed people watching…read more& having a chill day with others from my neighborhood. This is a small town casino. Very nice & quaint. They also offer a restaurant, a bar, & a small fast food type venue for your eating pleasure. Tuesdays are 2 for 20 days, so more bang for your buck at the machines.

Okay, this is a long one as I feel it's needed to actually feel the five star experience!…read more Majestic Mountain Inn, so cute! Family and I decided to take a night trip to Payson. Booked the room hours before arrival with only past experiences guiding my choices. We booked a queen room with two queen beds, photos showed a fireplace as well... I mean winter in Payson Az demands a fireplace... right? Done... booked... on our way. We arrived just before dinner. Once we pulled up, you see a quaint looking mountain hotel escape with one large two story building and several connecting little cottage looking rooms. The manager who checked us in (please forgive me for forgetting his name) had been very accommodating with our requests for more blankets and a lower level room. He also recommended the local pizza restaurant for dinner within walking distance. Our room was adorable and large! Two queen beds, a couch, fireplace and large vanity area with plenty of space for four. The beds were so comfortable and with the fireplace only, left us with a very cozy evening. Almost felt like you were in a secluded cabin in the woods. Also, I won't forget to mention, breakfast was included! Eggs, sausage, bacon, waffles, biscuits, and gravy... so much to choose from. My husband has decided that this will be our "go-to" in Payson from now on. Thanks Majestic Mountain Inn for making our adventure more memorable! See you next time! I apologize for not having any Photos but we were too busy taking in the ambience of this town and making memories, I didn't even think to grab my phone.

HORRIBLE BAIT AND SWITCH. Fake advertising! They took out ALL of the fireplaces! No one told us…read morewhen we booked! I'm sure this was to save money on propane and maybe on insurance, too. But they still charge FULL RATE! About the most expensive room in Payson. We are paying over $200 per night. Over $400 this weekend. Why not pass on a little bit of the savings? They need to be HONEST in their advertising and website. This is NOT okay. In the big hole - where the fireplace USED to be - they placed a portable electric heater that has FAKE logs and a glowing light. It blows out a little heat, but not enough to heat in the winter. There's is an under window unit for more heat, but it is NOT CHARMING. We're here for our anniversary. I would not recommend this place if you want romance. It has totally lost the allure that has had us coming back here for 30 + years. Even though the rooms are getting run down, it is still a good location with a decent breakfast. (We'll see tomorrow). Still one of the better places in Payson. But NOT a romantic getaway anymore.

Usually, we love Best Western hotels. This one did not meet our expectations. Bathrooms were so…read moredirty. Shower had so much dirt. They had free parking and breakfast.

Amazing visit. Nice and clean location. Right on the main drag. Pleasant staff!!!…read more Did I mention free breakfast. And the free beer, just kidding.

At this time no. Canceled 1 of 3 rooms on March 4 & 11…read more Checked in today and I still have a 3rd room. There is a phone number posted and it has been disconnected. My bed is not good either.

Only draw back to this place is the communication process is broke. Several emails went unanswered…read moreand the phone system is worthless. Front desk admitted that the phones don't work. They go straight to a voicemail that says the VM is not set up. Clean room and got what we needed. Now get ya some and Yelp on!

Pleasantly surprised ...Stopped on my way to Saint Louis MO. The lady at the front desk was so nice…read moreand polite too. Would never stay at a Best Western Hotel BUT REALLY HAD NO CHOICE... Everything was So Clean and very nice too... I highly recommend this Hotel... Thank you for you Service... I would definitely stay here again. PS FYI, lifetime member of the Ritz Carlton.

This place was not worth the money whatsoever. When we first checked in, I let the front desk agent…read moreknow that we had a service dog with us. No questions asked, she simply said okay. I had a really rough week, and so I booked a more expensive suite with a jacuzzi tub in it. Upon entering the room, we were impressed with the size, but quickly our optimism diminished.... the tub was gross. All of the grout around the tub had huge gaps and cracks where the grout was falling off into the tub. The toiletries were minimal. The shower had a shampoo and conditioner bottle attached to the wall, but no body soap and nothing to bathe in the tub with. I didn't bring toiletries, assuming these would be provided, so unfortunately I wasn't even able to utilize my upgrade. This was actually the least of my worries. We went to to pull out the sofa bed for my kids.... absolutely disgusting! There were huge yellow stains all over the mattress that looked like urine. Not even sure how this passed housekeeping standards. Photos attached. The room had a nasty smell, stains in the carpets and on the sofa, and overall just disgusting. The final straw was when I walked my small dachshund (registered service animal) downstairs to exit the lobby. I had my hands full of personal items, so my son was walking him on a leash. As we exited the lobby, there was a few guests downstairs, and my service animal barked a bit as we walked by. Nothing aggressive or unruley whatsoever! Simply a bark. My son was able to control him, and there was nothing to be concerned about. He wasnt pulling on the leash or charging at anyone, simply walking with my son towards the exit as he excitedly expressed a bark. The lobby agent rudely yelled "maam!! You cant have your dog in here!" I had my hands full and told her that id be right back to speak with her, and she continued to yell, "you cant have your dog in here! Whats your room number!!" At this point, is was offended by her actions and decided that I would take a few minutes to calm down rather than walk back inside. So, after about 20 minutes I called the front desk. I asked her how I would go about requesting a refund on my room, since we still had reservations through tomorrow. She rudely asked why and asked for my room number. I then told her I was the lady with the service animal, and that she rudely discriminated against me instead of asking the proper questions to determine IF my dog was a properly trained animal. Instead, she got extremely defensive and lied, telling me that my dog charged at the person in the lobby, and that there's no way my dog could ever be a service animal... um, no. This isn't how it works lady. You don't get to assume my dog isn't qualified. Nor do you have the right to lie and say my dog is aggressive when he clearly wasn't. She then said she has cameras, and I said great! I'd love to show your manager the footage to prove you wrong. What's your name? ... crickets..... okay, let me speak to your manager.... she hangs up. So, I call back. I instantly get an attitude, and am told that she's the front desk manager now. Okay, awesome! What's your name so that I can tell priceline who i spoke with to get a refund due to discrimination, unprofessional staff, and disgusting rooms... she refuses. Okay, what's your managers name? I need to speak with someone that can provide me with a name, someone who has the professional capabilities to speak with a concerned customer... again, hangs up. This is absolutely unacceptable!!! I have full documentation showing my animal is a fully trained service animal. My son is a diabetic, and my 3 year old dachshund has been through rigorous training to be a diabetic detection animal, that can show signs of alert when my son's blood sugar is at a risky level. Per law, I do not have to go into detail of my son's condition, nor do I need to show documentation, but this woman was completely unprofessional and discriminatory, and ive pursued a claim with corporate. I really hope she loses her job because I will NEVER stay at a choice hotel again

Friendly front desk service, smells good in lobby, clean room, and a delicious variety of…read morebreakfast.

Quality Inn Payson, AZ needs some upgrades. A chair in our room had a loose/weak front leg so we…read morecouldn't use it for concern it would come completely off and we could injure ourself. Exterior paint for the complex would help the appearance. Also, they need tables that don't feel like they are going to tip over at the continental breakfast! However, the breakfast presentation was nice and personnel were very polite and helpful! Our check in was a breeze because the person assisting was very polite, kind, and helpful. She gets five stars!! The hotel location is nice but the over all appearance of the hotel looks worn and outdated. New carpet had been added to our room but overall the appearance of is very outdated. We have stayed at this location several times in the past and we remember the days when this place was "first class!" Much improvement is needed.

This is truly a cheap inn and you get what you pay for. Nothing modern or special BUT it was clean…read moreand had amenities like a mini fridge, microwave and dining table with 2 chairs. Looks like some people live there long term. Front desk customer service is friendly! Speaks kindly and was understanding when we asked to move rooms due to a strong odor in the first room... didn't make me feel awkward or bad for my request. Good spot for our weekend trip to Tonto State Park

Very thin walls. Rooms are also small. Things tend to be worn and the place is pretty…read moreold-fashioned. The room was clean and the price is good, but I wouldn't stay here again. I would spend a little more and get a more modern motel.

I called Made reservations for my parents , they stayed there for a week and had a wonderful time…read more. On sunday they were closed, I had hassle to get contact with the property ( my parents wanted to go on the same day ) I emailed them ,the manager Chris emailed me back and called me to help me book the cabin ! So Thank you very much that ! The reason why I only give four stars is , it was had to reach them over the phone . ( not talking about sunday , I also called Friday left couple of messages and emailed couple time then by end of the day right before they close they called me back ) Other than that ... I am happy my parents are happy and my parents told me they would definitely go there every month spend summer time there .

We went to use their showers, we were camping in the area. We heard they had showers and laundry…read more $5/shower, we were told it was now $10/shower. The showers and laundry were located in a shed, with cameras on the outside. We were told we had to make a reservation, for a shower time.... We left without seeing the showers. We felt like we made the right decision.

For one night stay not bad at all. And we went to hang out…read moreat the adult cabaret. Room is perfect! Not bad. They also provide breakfast, soap, shampoo & conditioner. Pic's provided below.

Very shabby, unmaintained. There is no pride of ownership or…read morecare for their guest's comfort. The furniture is beat up and could use paint. Paint is coming off our bathroom wall in large chunks. Again, have you heard of paint? Two lamps in our double room, and one is burned out. The security chain on the door is broken off. The floor had big splotches of something dripped on it, it hadn't been cleaned. Vending machines are empty. Outside of stucco building very dirty, as are sidewalks- water does wonders for that. Eventually everything is going to fall apart. It costs more to replace things than maintain them. The customer is not their priority. Pay a few dollars more for a room where you matter.