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Majestic Mountain Inn

3.2 (167 reviews)
ModerateHotels
Open Open 24 hours
Updated 1 month ago

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Hair on the door
Angela M.

Good price, cute grounds, and basic accommodations are covered. Cleanliness could use some noted improvement (food in the couch cushions, hair/grime on the tub & bathroom door - see photos). Front desk staff was polite and check in was easy.

Joy S.

Our room at this hotel had all the basics covered--fridge, microwave, two queen beds, coffee maker, hair dryer, etc. The rooms had been updated, but some things just didn't look fresh. Not all the lights worked, the electrical outlets were loose, just little things like that. If we come again, we may upgrade to a better room, as they have lots of other options. The breakfast was good with several protein options, as well as the normal, bread, waffle things. We had a door out to the back with chairs to sit and relax. They had some grills that people could use. The pool looked very nice and felt warm to the touch, although we didn't ever use it.

King bed and sitting area
A S.

I wanted to visit Payson but went without a reservation to stay the night. I drove past this very beautiful place and decided to call to see if they had any vacancies. Nova answered my call and was so kind and helpful, I booked a room immediately! The bed was very comfortable and the room super clean too! It was perfect and very relaxing. The price was very reasonable and the free breakfast was great! I can't wait to go back!

Ed D.

We're back! 5th year in a row. We still love this place. Super clean, friendly staff.

Bathroom sink clogged
Patty H.

I would not stay here ever again. We could not turn the air conditioner on because it was covered in dirt and dust. Only one maid showed up the whole weekend and no one would come to clean it. So we suffered with the heat every night. The drain was also so clogged up. I got some Drano from the front desk but that did not work and it was disgusting when I looked down in it. I took pictures of all of this.

Green space

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6 years ago

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3 years ago

Our stay was delightful, nice place. Free breakfast. Ady, the gal at the front desk has the biggest smile and is very friendly and helpful.

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2 years ago

Clean. Quiet. Helpful staff. Overall good overnight stay. The breakfast was good and the lady proving breakfast service was lovely.

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Review Highlights - Majestic Mountain Inn

Both times we stayed in rooms with the King sized bed, jacuzzi tub and fireplace.

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Comfort Inn Payson - Stains on mattresses and couch

Comfort Inn Payson

(52 reviews)

$$

Pleasantly surprised ...Stopped on my way to Saint Louis MO. The lady at the front desk was so nice…read moreand polite too. Would never stay at a Best Western Hotel BUT REALLY HAD NO CHOICE... Everything was So Clean and very nice too... I highly recommend this Hotel... Thank you for you Service... I would definitely stay here again. PS FYI, lifetime member of the Ritz Carlton.

This place was not worth the money whatsoever. When we first checked in, I let the front desk agent…read moreknow that we had a service dog with us. No questions asked, she simply said okay. I had a really rough week, and so I booked a more expensive suite with a jacuzzi tub in it. Upon entering the room, we were impressed with the size, but quickly our optimism diminished.... the tub was gross. All of the grout around the tub had huge gaps and cracks where the grout was falling off into the tub. The toiletries were minimal. The shower had a shampoo and conditioner bottle attached to the wall, but no body soap and nothing to bathe in the tub with. I didn't bring toiletries, assuming these would be provided, so unfortunately I wasn't even able to utilize my upgrade. This was actually the least of my worries. We went to to pull out the sofa bed for my kids.... absolutely disgusting! There were huge yellow stains all over the mattress that looked like urine. Not even sure how this passed housekeeping standards. Photos attached. The room had a nasty smell, stains in the carpets and on the sofa, and overall just disgusting. The final straw was when I walked my small dachshund (registered service animal) downstairs to exit the lobby. I had my hands full of personal items, so my son was walking him on a leash. As we exited the lobby, there was a few guests downstairs, and my service animal barked a bit as we walked by. Nothing aggressive or unruley whatsoever! Simply a bark. My son was able to control him, and there was nothing to be concerned about. He wasnt pulling on the leash or charging at anyone, simply walking with my son towards the exit as he excitedly expressed a bark. The lobby agent rudely yelled "maam!! You cant have your dog in here!" I had my hands full and told her that id be right back to speak with her, and she continued to yell, "you cant have your dog in here! Whats your room number!!" At this point, is was offended by her actions and decided that I would take a few minutes to calm down rather than walk back inside. So, after about 20 minutes I called the front desk. I asked her how I would go about requesting a refund on my room, since we still had reservations through tomorrow. She rudely asked why and asked for my room number. I then told her I was the lady with the service animal, and that she rudely discriminated against me instead of asking the proper questions to determine IF my dog was a properly trained animal. Instead, she got extremely defensive and lied, telling me that my dog charged at the person in the lobby, and that there's no way my dog could ever be a service animal... um, no. This isn't how it works lady. You don't get to assume my dog isn't qualified. Nor do you have the right to lie and say my dog is aggressive when he clearly wasn't. She then said she has cameras, and I said great! I'd love to show your manager the footage to prove you wrong. What's your name? ... crickets..... okay, let me speak to your manager.... she hangs up. So, I call back. I instantly get an attitude, and am told that she's the front desk manager now. Okay, awesome! What's your name so that I can tell priceline who i spoke with to get a refund due to discrimination, unprofessional staff, and disgusting rooms... she refuses. Okay, what's your managers name? I need to speak with someone that can provide me with a name, someone who has the professional capabilities to speak with a concerned customer... again, hangs up. This is absolutely unacceptable!!! I have full documentation showing my animal is a fully trained service animal. My son is a diabetic, and my 3 year old dachshund has been through rigorous training to be a diabetic detection animal, that can show signs of alert when my son's blood sugar is at a risky level. Per law, I do not have to go into detail of my son's condition, nor do I need to show documentation, but this woman was completely unprofessional and discriminatory, and ive pursued a claim with corporate. I really hope she loses her job because I will NEVER stay at a choice hotel again

Majestic Mountain Inn - hotels - Updated May 2026

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