I took my car to quality for a quick estimate and I was so shocked to find such honest guys Larry and Ricky were so helpfull they diagnosed a problem that nobody else could! I saw the coolest cars, they showed me around and treated me like family!! These guys are one in a million! It was the most enjoyable bodyshop encounter I've had ! I will refer everybody I know and you should too they are the most honest guys in the industry! They'll treat you like family too. read more

Quality Auto Body - Hey boy - Body Shops Near Me - Austin, Texas

I had a wonderful experience with Quality Body Shop! After reading several reviews on yelp and calling around to a couple different body shops, I felt comfortable taking my 2003 BMW 330ci here after someone backed into me and just about ripped my bumper off. They worked with me and the insurance company to make sure everything was done correctly and professionally - they even got me a BMW bumper after the insurance company wanted them to put any ol' bumper on my poor, little car. Thank goodness I went with Quality Body Shop! Most of my exchanges were with Rickie and he was very personable - and he always returned my calls to give me a status of my repairs. Two thumbs up! read more

I echo the sentiments of a reviewer from a couple weeks ago ... if I could give them more than five stars I would. I took my Mazda 6 in for repairs after an accident quite a while ago. The work was done well, was completed very promptly, and was very reasonably priced. Following that, I had a problem getting the latch on the hood to lock. I took my car to Quality Auto Body again and I was told I could either spend over $100 for the factory latch or they could just bend the current latch (at no charge) and it would probably work fine. Needless to say I chose the latter and the hood has opened and closed perfectly fine since then. Yesterday after a minor accident, the front panel of the car was bent and had become detached from the passenger side of the car. I stopped in without an appointment; I was told to wait a few minutes while they looked at in back. In less than 15 minutes they brought the car back out completely repaired; they had readjusted the bumper and bolted it back securely to the frame of the car. With my huge ego, I consider myself an expert on almost everything :). One of the few issues where I am admittedly completely ignorant is auto body work. With both the hood latch and the detached front panel, they could have easily told me it would have been a costly repair. In both cases, however, I walked away owing nothing - other than a sincere debt of gratitude to a business that is honest, operates with integrity, and provides great customer service. read more

I went to Quality Auto Body for help with some minor body work on my 2016 Honda Pilot based on a recommendation from an acquaintance. It was recommended that I talk to Buster -owner/manger. I called in advance, and was nicely advised to come in without an appointment. I came in without an appointment, and promptly received Buster's attention. He spent time with me as we walked around my vehicle and explained some repair options and helped guide me. He was very polite, gave me the time of day, and he was extremely helpful! Buster was able to service my vehicle while I waited. Overall, excellent service! read more

Santiago did a great job of giving me specific detail of what they would be repairing and I was very pleased with the outcome. Very professional and thorough. Hope I don't have to ever go back for another repair but if I ever need one they'll be the place I'll go. read more

This is a long overdue review - and apology - to the guys at Quality Body. Six years ago I was rear-ended and I was very concerned that my car would be repaired and restored to the same condition as it was pre-accident. And when my car was completed, I have to say their work was fantastic and worthy of 5-stars. Now for the apology: being admittedly a little fearful of getting ripped off at the time, there were some things that didn't seem right after it was fixed. One was the Check Engine light, which was still on, that they said couldn't be reset (i won't go into details) but it would go out itself in "100 miles or so, if not bring it back in". And the other was a back rear door that had a very very slight rub against the frame when closing, which I assumed was due to the accident. They said they had indeed corrected the alignment and frame of vehicle, and that, although I might not have noticed it, that rubbing was there prior to the accident. You tend to be sensitive and blame everything on the accident ("my favorite station isn't coming in on the radio as clear now!") when you're in one, and I was pretty sure I didn't remember the door rubbing. Well, about two months after the work was completed with me still silently brooding a bit about it occasionally, my dad gets into the back seat for the first time in about 3 years and says, "I see your door still rubs a bit". So, the QBS tech was right... on both counts because the light went out as predicted as well. [aside: Does that remind you of your dad? The guy has an eagle eye for the way all things are working and logs it into part of his brain that can be accessed 15 years later on command, but forgets the important items on the shopping list he was supposed to buy at the grocery store.] Summary: Honest guys that do quality work. I am sorry I doubted you and that I was probably a pain to deal with. My car is still running great after 60,000 miles post accident. read more

Stopped in with dent keeping front door from opening easily. Guys bent it so I could open door right then and there, no charge! Friendly helpful service. Thanks. read more

They deserve another star. Came in with a minor cosmetic issue after being quoted outrageous prices elsewhere to have the staff take care of me. I didn't wait long for their speedy service, but enjoyed some complimentary coffee in their super cozy office. They do great work and the team couldn't have been kinder. Would recommend to anyone in the area. read more

There is a reason why everything you hear about Quality Body Shop is a long list of testimonials from people who are more than satisfied with the service they receive. These guys are the real deal and always deliver what they say in a courteous and professional manner. I have been taking my cars there for over 20 years, and would not consider having anyone but them work on them. There is no doubt why they chose the name Quality Body Shop. Chuck McCann Cedar Park, Texas read more

Just got our RX-350 back from getting rear ended. Excellent work and they did it all in 3 days! Got parts same day to start. Had 1 little visible "bump" when we picked it up and they would t let us drive it off. Insisted on taking another 15 minutes to get it 100%. Hope we don't have to get a car fixed again but if and when we do, we will be back for sure. Great job again. - plus a very clean waiting are with good coffee. read more

If you're looking for honest and expert body repair look no further than Quality Body Shop. I've been here twice now. Larry and Rickie are great and run a friendly, honest shop. On my latest visit my son had a fender bender which had bent the door slightly so that wind was getting in when driving. They looked at the door and immediately assessed the problem - a hinge had been tweaked slightly. They said they could bend the door back for an extremely reasonable cost but even better they made some quick adjustments to the door on the spot which fixed the problem immediately. When I asked where to pay they told me "no charge" because it had only taken a few minutes. It's that kind of incredible work ethic and honesty that keeps their ratings so high. You can trust these guys. My previous experience with them was the same - a coworker had accidentally gotten too close to my car when backing out and ripped the bumper off my car. He asked if we could fix it outside of his insurance and I found Quality Body Shop. They again, gave me an extremely reasonable price and found a great, used bumper that was a perfect match to my car within 1 week and installed it while I waited. I cannot say enough about the expertise and integrity of their shop. Should I ever have another fender bender this is the only place I'd take my car. read more

I was fortunate that someone told me about Quality Auto Body after being rear-ended and pushed into a parked car in front of me. My car had a lot of damage to the front and some in the back as well. Buster called me, gave me information about their company and processes, and I immediately felt assured that my car would be in good hands for these repairs. I was right! Santiago kept me informed about status along the way, and I was very impressed with the quality of the repair work. I will definitely take my car back to Quality Auto Body if I ever need body work again. I highly recommend Quality Auto Body! read more

Terrible service. Horrible communication. Brought my car in for bumper repairs with the estimate stating it should take 4 days. It took this shop 3 WEEKS. Then when they finally finished my car I went to pick it up and the AC wasn't working (THIS IS A 2014 VEHICLE WITH NO PRIOR AC PROBLEMS) I brought my vehicle back the same day questioning why my AC was messed up and Santiago acted dumb founded and said they would call the insurance to see if they would pay for the additional repairs. (THAT THEY CAUSED) HELL NO I'm not letting y'all touch my car again and I'm leaving bad reviews on everything, worst auto body shop in Austin. read more

They are the greatest! I can't say enough good things about Quality Body Shop. They were able to fix my car, which was really damaged, and make it look new again. And when I picked it up, it was spotless with a full tank of gas. Santiago was extremely helpful. The customer service is stellar. Thank you for doing a fantastic job on my car! read more

Such a pleasant experience for what is usually a tedious process. I came in on a Wednesday to fix just my rear bumper, Friday afternoon the car was already fixed and looked amazing. They gave my car a good wash and even cleaned the inside. If youre in the Austin area, make sure to visit these guys! read more

Quality Auto Body made a customer for life out of me today. Over the weekend, some idiot scratched my car while pulling out of a parking spot and then decided to bounce without leaving their details. I was worried about the cost of repair but, after a friend recommended with high praises, I stopped by QAB looking to get a quote. I was greeted by Buster, the owner, who walked out with me to take a look. Initially he started quoting for a paint job, but when I mentioned I was looking for something less involved - more along the lines of a buff and a polish - he made a proposal. He offered to have one of his guys come clean up the scratches free of charge and, afterwards, he would assess the damage and give me a quote. I hesitated, thinking this seemed too good to be true and there would be a catch, but accepted nevertheless. A few minutes later he came back with David and I watched as the scuffs and scratches disappeared right in front of me. I wish I could post pictures because my bumper looks brand new, Buster did not even need to give me a quote. I shook their hands but was so stunned I nearly drove away without a proper thank you. I jumped out of my car and caught David as he appeared to be leaving (I'd gotten there maybe 15 minutes before they closed) and handed him some cash, which is honestly the least I could do. It may have been a quick and simple gesture for them, but it was something they did not need to do. Nevertheless, they went out of their way - right as they were closing - and saved me both time & money and, in the process, proved to me that they do good, honest work. Few times in my life have I received this type of customer service. For that, they've made a customer for life out of me. read more

Just had an amazing experience with the staff and owners of this bodyshop. I was involved in a little bump and go. They gave me a great estimate, a reasonable timeline, and promised to do great work for the owner of the car I impacted. The over delivered in all areas. Done a day early, looks better than new and the owner of the other vehicle was glad it saved her a day of rental car or catching a ride to work. Highly recommend these guys. read more

Professional, fast, thorough, QUALITY work! Thank you to Buster and your guys for making my car look brand new again! It is obvious these guys are experts at their craft. My car was ready before the estimated date. Perfectionists: they did some extra work to make sure my car looked show room ready. I'm very thankful. Thanks guys so much! read more

This body shop Definitely went above and beyond my expectations. I recommend Quality auto body to anyone that takes pride in their vehicle! Thanks to the quality crew for such an awesome job on my whip! read more

Went there because of all the good reviews. Got there early in the morning, the owners weren't even there. I had to go somewhere for an hour and half until the owners were there. I'm not sure how these people saved everyone over 500 bucks because I was quoted around 580, basically 600 for a bumper scratch. 3 days to get it back and they only accept cash. So. . I guess they think we're all ballers and have that much cash on hand. Just had a feel that he was ripping me off so I went to bumper rx instead. Bumper rx, total around 250 and brought to them first thing in the morning and they were ready by the end of that same business day. read more

Unfortunately for my checkbook, we've had the opportunity to visit Quality Body Shop a number of times over the last several years.... * Tree jumping behind my wife's MiniVan. * My car jumping behind my wife's MiniVan * Another driver not bothering to stop for a stoplight * Crazy Austin wind knocking our basketball hoop onto our car Each time, the guys at Quality Body Shop have been there ti fix our car. They do a quality job (like the name says), work well with the adjusters and are very friendly and helpful. I hope I never have to see them again but....If I ever need car repair done - that's were I am going. read more

These guys are amazing! Excellent customer service and great repair job. After my brand-new HR-V got rear ended, they fixed it as though nothing had ever happened-and somehow vacuumed out all the husky hair from the trunk that I had been trying to get rid of for weeks after taking a trip with my fur babies! Would definitely recommend! read more

I am so pleased to have found this body shop. I used yelp to help me find a reliable and trusted body shop that I could trust my beloved Nissan to. Body shop experiences are never fun. So much to worry about. Rick had me at ease from the moment I walked in. From helping me through the insurance process to walking me through the repair, Rick was professional through the entire process. I was always in the know with what was happening. Now, this isn't my first rodeo. I've had body work done to previous vehicles at different body shops so I know a good one from a bad one. Upon picking up my Juke I was excited to see the repair had gone perfectly. The new bumper and trim all fit perfect. I was nervous about the paint match and the quality of the paint because of previous body shop nightmares however the car looked as if I just drove it off the showroom floor. Not only did he fix the damage he also arranged for a few minor dents to be removed while in his possession and even touched up some spots in various places on the vehicle. I picked my vehicle up detailed inside and out. A nice touch. Not only is Rick a great guy but the entire staff is very pleasant and very helpful. I would recommend this body shop to anyone who needs any type of repair. From a simple bumper to a more complicated repair I know they will do amazing work. Thanks guys for all your work. I will always come to you guys for my repair needs...just hoping I won't have to. Car accidents are never fun but you guys made it a lot easier to deal with! read more

Quality took great care of me and my vehicle! Great customer service - they constantly were in communication with me re: insurance supplement and vehicle status. Fixed vehicle fast and perfect. Highly recommended! read more

Quality Auto Body - Body Shops Near Me - Austin, Texas

Ricky did some work for me at half the price others a few other shops had quoted, even after I told him the others' prices! Extremely nice guy, despite the fact the he and everyone else here clearly stays pretty busy. Highly recommended, based on my first experience with these folks. read more

Ricky met with me promptly, explained my issue in detail, and -- after explaining that my issue was more cosmetic than functional -- he advised that I come back at a later date. Also he suggested that sometimes dealerships cover this issue under warranty, so I should check with them. read more

By far the best experience I have had with my car. Not only did they save me a ton of money on my bumper, they were amazingly friendly! Great place! Getting my car fixed will never feel like torture again! read more

EXTREME hail damage to the point I got the run around from other body shops and insurance on the brink of possibly having to total my car out....nope in the words of Buster Florence after he looked at my car: "Easy peazy....piece of cake". What most shops told me would take a minimum month and a half to get it fixed, Buster told me that his guys were THE best and would get it done in a month MAX...I got my car back COMPLETELY fixed, looking brand new & in mint condition, detailed cleaning and even had the inside of the headlights cleaned....all in less than 25 days. Quality killed it....not much else you can say to that type of service read more

Came in here again after I stupidly messed up my bumper coming out of my driveway. Not only did they fix the bumper for free and within 10 minutes but they also touched up some scratches as well. Customer service is a top priority here! read more

The worst business ever ! I had to get a painting job done for a spoiler , window scoop and side scoop . Initially they quoted me around 400 $ and when I get there they asked 1300 $ !! I left and went to Ford covert and they are doing the job for 300$ ! Stay AWAY from them ! Unbelievable ... read more

I am so glad I found Quality Body Shop! I had a really bad day a few weeks ago and got into a nasty fender bender in my 4 month old FJ Cruiser. I read the reviews of Quality Body Shop on yelp and decided to take my FJ there. Thank goodness that I did! Larry took great care of me, he told me exactly what was going to be done with my vehicle and why. I wanted to put an aftermarket front bumper on my vehicle instead of the stock bumper and they said no problem. I went to pick up my FJ today and it honestly looks better than it did the day I bought it. The bumper looks awesome, they even customized it and touched up the paint around the bumper to match - it's incredible! I literally have the nicest looking FJ in Austin thanks to Quality Body Shop! Another reviewer already mentioned it, but they have DOZENS of handwritten thank you letters all over their walls. That's how awesome these guys are. I would recommend this shop to anybody - if you need work done do yourself a favor and head to Quality Body Shop! Thanks again guys! read more

I received a call from Tom with an apology for miscommunication and the damage done to tailgate. Today I also eeceived a check for the tire that was not replaced. I will update the review because the Company has stepped up after posting the original review. read more

Just took my 2010 4Runner there with scratches on the hood. I think I ran into a car wash with bad brushes. Anyway, Rickie gave me two options: use compound and buff it out or paint the hood. I asked if they could compound a small section to see if it worked. If so, continue, if not, stop and repaint. Not only did he agree with this plan, he offered to compound it right then, while I waited. 20 minutes later I get the car back, scratches gone. I asked him "what's the charge" and he tells me a very small amount for materials and "here's my card, send me a check." Bottom line: My car was fixed while I waited, saved two trips there and back, minimal charge, trusted me to send them a check, great conversation while I waited. I appreciated their "old school" customer service and I will definitely use them for future auto body issues. read more

This place is great. I went in to fix the trunk of my car, and expecting to pay between $100-150 based on other quotes. Instead, they fixed it during the quote and did NOT charge me anything! A very honest and dependable place! read more

I had a great experience at Quality Auto Body. They did an excellent and efficient job repairing damage to my car. Their honesty and integrity are much appreciated; see Buster! read more

They did an outstanding job fixing my truck!! Excellent service and finished my truck very quickly. I highly recommend this body shop to all! read more

When I brought my car in for an estimate, Tom (who runs the body shop) himself assessed the damages and provided the estimate. He is extremely sharp and it was obvious that he was an absolute expert. Within 5 minutes, he gave me an astoundingly accurate estimate of the cost of the repair. To put this in perspective, I took the same car to another reputable body shop in town and they refused to give me estimate for the entire job because they claimed that they needed to remove the bumper to further inspect underneath in order to do so. After I met Tom, I decided that I wanted these guys (and nobody else) to work on my car. He promised me that it would be done within 4 days and that he would try to get it done in 3 days (since I was paying out of pocket and had to incur rental car expenses on top of that). Quality Body Shop hit their more aggressive deadline and completed the repairs in 3 days - a super job by the team. When I got my car back, that part of the car looked exactly like it did on the day that I took ownership of it (I bought the car new). They finished the job with veterans style - outstanding workmanship and attention to detail. What it made it even more impressive was the fact that I opted for aftermarket parts and it can be very challenging to use those parts and get everything to fit together perfectly - but they did it. Throughout the whole process, Tom was always accessible to answer questions about the repair. Quality Body Shop provided class A customer service that significantly exceeded my expectations. If you get into a wreck and you want the repair done right, there is no one that can do it better than Quality Body Shop. I wholeheartedly recommend them for even most complicated repair jobs. read more

We recently had our 2014 Silverado and our 2012 Equinox repaired at Quality Body Shop on North Lamar. Both vehicles had literally thousands of hail dents from the April 2015 storm. Buster and the team did a perfect job on both. In fact, both vehicles look brand new! They replaced (with OEM parts) hoods, a roof, trim, and used paintless dent repair where possible. They found much more damage than the adjuster did, and took care of everything including getting supplements. My wife and I feel so much better now after driving around several months with damaged cars. The close by shops had long waiting lists, but Quality was able to take us in quickly. read more

Fantastic work, great communication, and over the top customer service. By far the best body shop I've dealt. Don't hesitate to go see Buster and the guys at Quality. read more

Amazing! Brought my new Nissan 370Z in after a fender bender and was impressed from start to finish. Very professional, courteous staff that kept me updated on progress each step of the way. Would highly recommend! read more