The techs here are amazing! Very speedy diagnosis for my vehicle and it was fixed the next day…read more(next day fix due to my own schedule). The staff is super friendly and honest. Forget about going to the dealership for anything. They will be my go-to for everything now!

I don't usually review businesses unless I think people should know about them. Like contractors,…read moregood mechanics are hard to find. Being relatively new to Austin, I tried three different auto shops for maintenance repairs. ATL's customer service exceeded my expectations, both in kindness and prices. Austin, the gentleman who took care of me, was super welcoming and helpful, finding ways to save me money and thoroughly explaining in detail what was wrong with my car. He went over what was more important and of higher priority. Compared to the other places, which quoted me ridiculous prices before even looking at my car, ATL's approach was far more satisfactory. In short, I've recommended this place to my friends and family and have had my cars serviced here several times. I do not work for them nor do I have any ties to them, so take this as a genuine review. Thank you, guys!

Frank was great! Very thorough and fair pricing. I'll definitely be using his services for all of…read moremy future repair needs.

The communication is severely lacking with these guys. Their arrival times are unreliable at best.read more

Auto Tek's stellar customer reviews did not disappoint! They diagnosed and repaired a bad A/C…read morecompressor for an Audi Q5. They credited the diagnosis fee to the service performed which is nice. They offer a decent warranty on their work. They are also flexible to offer parts options to help lower the total cost of repair. They say all of their techs have senior experience, and they were able to get my car in quickly- some other garages have wait times of up to a week. I checked their hourly rates, they are in line with other garages I have used in the past. They seem to have a very smooth and efficient system set up, they handle a lot of cars with the large garage space they have, and they do a good job communicating and providing updates. Convenient location for South Austin customers. They even sent me a follow up message after the repair- that was a first for me! I would recommend this garage for service and repair work.

This place is a breath of fresh air after experiences with Other Places. Friendly, didn't try to…read moreupsell, just explained clearly what was needed and might be needed at another time. I'll bring my cars here from now on!

Two words: UNPROFESSIONAL and DECEITFUL…read more I truly don't know where to begin. I despise writing a poor review for a locally-owned business, but after months of being led-on and ignored, I am writing this in hopes of saving someone else's precious time. My husband was in a car wreck in October 2025. The person who rear-ended him has terrible insurance, so we decided to file a claim through our insurance, Allstate. Capital City Collision provided us a quote that our insurance did not agree with. An Allstate negotiator went back and forth with the shop. Part of the issue was my husband's truck had after-market parts that were damaged. Our Allstate negotiator, Elizabeth, called us to confirm that she was able to get funds approved by her manager and they reached an agreement on pricing with the shop. A check for $2,207.66 was sent to the shop to start ordering parts. According to Allstate, the shop cashed the check on January 20th. It is now March 19th and the shop still has yet to reach out. I have tried calling the shop multiple times in the last two months. Each time I call, they answer and hang-up immediately. I tried giving them the benefit of the doubt, thinking maybe they are busy. I tried calling the shop today, and again, same situation: answer, then hang up. I thought to myself, "hmm... maybe they really are ignoring our calls?" So I waited 15 minutes and called back with a blocked number. What do you know... Catherine decided to pick up and answer this time! She kept me on hold for 9 minutes before taking me off hold and hanging up on me immediately. I called back, and a man answered. He transferred me up to Catherine, who kept me on hold for 4 minutes this time and hung up immediately. While I was on hold the second time, I received a text message saying they wouldn't do business with us. They ignored my text, asking when they planned on returning the check they cashed for $2,207.66. My husband and I have been trying to get his truck fixed since October 2025. It is now March 2026. I understand that our insurance was being difficult to work with... we were annoyed by Allstate, too! That being said, Capital City Collision could have rejected our business months ago, instead of stringing us along. Rather than sending this text message 5 months ago when this all started, they chose to dodge our calls and waste our time. Unprofessional does not even begin to describe their behavior. They were avoidant, deceptive, thieving, and rude.

I recently had to have work done on my car through my insurance, and Capital City was excellent…read more They had to wait on some parts longer than expected due to my insurance carrier, but that was out of their control. My tires needed replacing, so they reached out to me personally to ensure I was given the equivalent quality as a replacement. They were always very kind to deal with on the phone as well. Great service and great quality!!

Last time, Miguel made my day. Helped me diagnose a battery terminal issue, offered multiple…read moresolutions based on my budget & printed out info on it for me. BEST part was I had a huge dent in the front fender that I figured I'd pay to fix later this year yet upon pick up the dent was gone!? (Matt?) worked on my car and went completely out of his way to fix the dent. Total cloud 9 jaw drop! Sarah, Forrest, the gentlemen with fun colored hair... everyone is helpful and the biz is so well structured and efficient. No one likes spending on a broken down car but somehow I always walk out of here feeling like my car should break down again just so I can come back lol

I went to the dealer for an oil change, recalls and diagnostic work for my Kia Telluride (2022)…read more While at the dealer I received an email which allowed me to consent to all the work they had deemed necessary. I consented to an oil change and asked the rep (nonmechanic) what the other terminology meant.... I left to get a second opinion. I AM SO HAPPY I WENT TO JUKES! They saved me probably $2,000, provided me education about the codes as how they related to my vehicle and provided future recommendations as how to keep my car in the best condition. It was so quick, no hard sells, and was a friendly environment. They will be my first opinion from now on!

Great communication, honest and professional. I was able to get my spark plugs replaced at a great…read moreprice and loved the convenience of being able to come to me to do the job. I would definitely recommend Steven to anyone looking to get repairs or services done on their vehicle and want great overall service. I was very pleased and will be keeping him in mind the next time I need repairs done. Thank you!

I noticed, late at night, that the brake lights on my Honda wouldn't turn off. So I sent a message…read moreto Steven the next morning. He responded promptly, and was able to schedule me in that morning between his other appointments. Steven is professional, knowledgeable, friendly, and skillful. Affordable, too. He exudes honesty and sincerity. (He noticed the issue was actually the brake switch, which ended up saving me $20+ dollars.) He fixed the problem in a short amount of time, and I then asked if he could help with a different issue related to my tires -- he took care of that promptly as well. I *highly* recommend him. I will without hesitation be using him in the future.

I I've been using brownie's for about 5 years, José is always been very informative and always…read moreprovides me with different options. Brownies always provide me with amazing customer service definitely best value for my money.

DO NOT TRUST this business…read more My family has been in the car business for over 75 years. I used to use Brownie's for everything for my car back when I had a car that often needed work (2008-ish) as my family always trusted Brownie himself. I recently moved back to Austin from out of state and needed brake pads and my back rotors to be machined. I went back to Brownie's because my family and I always trusted Brownie. However Brownie himself sold his business to a former employee and is no longer a part of the business although his name is still used. The new owner initially quoted me $285 for four new brake pads. So I took off work, drove my car to the shop, paid to Uber myself back to my apartment while I waited on the car. However when Jose at Brownies Automotive called me he told me my back rotors needed to be "sanded" and so the total would be over $600 to replace four Brake pads and "sand" my rotors. Talk about a bait and switch. Anyone who knows anything about cars would know this is criminally overcharging. As a single female he probably thought I was an easy target to scam. Took my car elsewhere and paid $255 for all four brake pads and to get the back two rotors machined (not just "sanded"). Absolutely unacceptable. Brownie would not be happy to know his name is being used this way. I hope this review helps save someone from this predatory business. The positive reviews here must be from friends and family of Jose trying to boost business because if he would try to scam me like this, he's definitely scammed others - they probably just didn't know enough about cars to know they were being scammed.

I came here past due on my car inspection and no lie - I believe I was here only 8 minutes…read more We pass this place fequently since we're in the hood constantly walking Congress and little did I know they can test for state inspections. Pieces of advice: - They only offer these certain times of the day. My short term memory fails me so call and double check what time they do these before you go. - You have to wait with your car at the shop. Which ended up not mattering because they were so quick. (This might not make a difference to those of you who do not live in the area anyway) My experience there was short, but for sure that's definitely good thing.

Everything about this shop rocks. They were quick, very reasonably priced and extremely…read moreknowledgeable. I had very bad luck with another shop and felt uneasy and not safe driving my car. I took it to Ansar and it is running great and I feel safe now. He also fixed my radio that stopped working due to card issue. I got in and out with that one in less than 10 minutes. If you value your safety and you wallet, I could not recommend this shop more. Ansar and his team are wonderful!

I've been a customer of the South Austin location for several years now, and the bottom line is…read morethat this is an amazing team that consistently provides great service. They always take the time to thoroughly discuss repair options and make sure I understand what's needed before any work is done. I'll continue to use them because they're excellent at what they do, they stand behind their work, and--most importantly--they're fair and honest. Highly recommend!

The South Austin location team, Rocks! Thank you for your…read moreexcellent customer service and hard work.

They were very easy to work with, had fair pricing, and didn't try to sell me unnecessary services…read more I am glad I took my neighbors (multiple) recommendations.

My car was there to check what was wrong. Critters chewed wires and ate foam from engine cover! The…read moremechanic found the problem and fixed it. It runs fine after that. Critters look for warmth under the cover in cars. Watch out!