1. The Purple Fig Eco Cleaning

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Austin, TX

The Purple Fig Eco Cleaning

4.6 (126 reviews)
Closed • 8:00 am - 4:00 pm
Updated over 3 months ago

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Response time

5 hours

Response rate

100%

Services - The Purple Fig Eco Cleaning

Deep cleaning

Maid services

Move-in or move-out cleaning

The Purple Fig Eco Cleaning Photos

Portfolio From The Business

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Recommended Reviews - The Purple Fig Eco Cleaning

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Reviews With Photos

Invoice accusing me of theft for not wanting to pay after Purple Fig refused to leave my house clean after agreeing to provide a deep clean

I'm updating my review since Amanda, the owner of Purple Fig is suddenly unwilling to publicly respond to a review, which I believe speaks volumes. I did however receive a private message from her (see photo). She felt the need to reiterate that I was not charged, as if I'm unaware of that from our emails and my review was some ploy to get out of paying. I am posting this experience publicly because I feel a duty as a consumer to warn others about what I went through so that they are not put in the same unfortunate position. As I said below, once I made it clear I was unsatisfied with the service the "customer satisfaction guarantee" was never mentioned by anyone at the company. It was all excuses about their "scope of work" that I had no way of knowing about, and dodging questions I raised (all email communications here: https://www.scribd.com/document/567684285/Purple-Fig-Eco-Cleaning-Documents ). It wasn't until I quoted their own website to them and made it clear that I did not think I should be paying for a cleaning that turned out to be a source of stress more than anything else, that they relented and agreed not to charge me. The lack of responsibility taken and curt tone of her message says all you need to know about this organization.

Catch 'en all
My Brown S.

Attended an event here recently and was able to learn more about the eco-friendly products they use and how they make their own solutions. Would use this company for cleaning service in the future.

Nice touch :)

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8 years ago

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Amanda M.

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6 years ago

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Amanda M.

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10 years ago

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8 years ago

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Amanda M.

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10 years ago

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Amanda M.

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11 years ago

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9 years ago

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Amanda M.

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12 years ago

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8 years ago

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Amanda M.

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11 years ago

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6 years ago

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Amanda M.

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6 years ago

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Amanda M.

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9 years ago

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13 years ago

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8 years ago

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Amanda M.

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10 years ago

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Amanda M.

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11 years ago

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13 years ago

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Amanda M.

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9 years ago

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Amanda M.

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17 years ago

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13 years ago

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Amanda M.

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9 years ago

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Amanda M.

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11 years ago

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12 years ago

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9 years ago

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Amanda M.

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9 years ago

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Amanda M.

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9 years ago

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Amanda M.

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16 years ago

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13 years ago

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12 years ago

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11 years ago

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9 years ago

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Amanda M.

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13 years ago

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12 years ago

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12 years ago

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11 years ago

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9 years ago

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Amanda M.

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13 years ago

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11 years ago

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11 years ago

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Page 2 of 4

Ask the Community - The Purple Fig Eco Cleaning

Review Highlights - The Purple Fig Eco Cleaning

“Amanda the owner is so super sweet as well and honestly, I think they are a great company and worth every penny.”

Mentioned in 11 reviews

Read more highlights

One Step Clean

One Step Clean

(51 reviews)

Best cleaners EVER! Emma and her team are professional, punctual, polite and take pride in their…read morework. I trust them with my home, my "treasures" and my pet. They use "clean" and organic supplies which they provide. They have cleaned my home for over 3 years now, and I have never had anything but a positive experience every time they come. Emma is smart and kind and will commit to finding the exact service that works best for you and your home. I highly recommend One Step Clean!

We used One Step Cleaning for a bit until they abruptly told us they could no longer clean for us…read morebecause we had cats. I think overall, the cleanings were mostly good, but it felt like there was always something and at some level I didn't really trust the owner Emma. The first time my apartment was cleaned, a lady showed up with what appeared to be two children who should have been in school. I didn't think much of it at first, but it later became apparent to me that the lady cleaning always brought at least one child with her. None of the children spoke English and the situation made me a little uncomfortable. At some point it came up in conversation and Emma insisted to me that this child was actually an employee and was there to clean my unit. She said she has a hard time finding a job because most employers do not believe she is 18, but that she was. Since she looked and acted like a child, this just strained credulity . . . When I first booked, I asked if she could just skip a large guest bathroom/bedroom and bill us for a two bedroom apartment instead of a three bedroom. I was told this was impossible because of her system and she had no choice but to charge me the higher rate. At some point it came up again that I was paying to have rooms cleaned that I didn't want cleaned and she told me if I paid her via Venmo rather than credit card she would continue cleaning all of the rooms, but at a lower price. I said this was fine, but then they stopped cleaning the extra rooms and told me this was what we agreed to. Fine, but it definitely wasn't what we agreed to. Finally, Emma told me rather abruptly that she could no longer clean my apartment. There was a story that involved someone hurting their back, someone else going to Mexico, and Emma being allergic to cats. It didn't really feel that believable and I can think of other reasons why she would do this, but in the end it felt like an 'ok' resolution since at some level I didn't trust her anymore because of all the stories she told me.

The Purple Fig Eco Cleaning - homecleaning - Updated November 2026

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