I visited Pure Bistro about a week and a half ago. Ordered a sandwich to go and wasn't given the gluten free panini roll I requested. Nevertheless, the sandwich was pretty good, so I decided to visit again.
This time, I dined in and the food didn't disappoint. However, when I received my receipt, I was shocked. There was a 20% gratuity added to my bill. The bill listed several options for tipping: 15, 18, and 20%, but for some reason, 20% was automatically added to mine. I should also add that I was dining alone.
Now, I dine out more than the average person. Correction, I eat out more than anyone I know. I use my fridge to store homemade hair products, not groceries. Therefore, I am well aware of tipping practices. However, I don't understand why someone would add a tip to a solo diner's bill. When I mentioned this to my server, she said the manager adds the tips to the machine.
Now, if I give her the benefit of the doubt and believe what she said, I don't understand why a restaurant serving $15 sandwiches thinks its clientele would not leave tips. The people who don't leave tips don't eat at $15 sandwich places. If that policy is listed somewhere, mea culpa, but I don't recall seeing it.
Thus, I am more inclined to think that the server saw my brown face, made several incorrect assumptions about my willingness and ability to tip, and decided to automatically add it. Strange because a person spending nearly $30 for a gluten-free chicken sandwich, sweet potato home fries, and a blood orange pellegrino isn't hard up for cash.
When I told the server that it's inappropriate to add tips without informing your diners beforehand, she proceeded to give me back all of my change, saying that I could have the money back. Her tone implied that I could use the change more than she does. I wondered, does she think that given someone her change back is an act of charity? That's not charity, it's normal practice. That lets the diner have the freedom to leave the tip she chooses.
Anyway, I felt embarrassed and upset, which placed me in an odd predicament. On the one hand, bad service shouldn't garner a tip at all; on the other, tipping poorly would simply feed into the stereotype that all "such and such people" don't tip well.
I left her 15%, much less than I would normally give, to make a point.
However, with much regret, I won't be eating at this establishment again. It's unfortunate, because as a gluten-free diner, I don't often find places that cater to my diet and I was really excited when I discovered this place a week ago.
Now that my experience was tainted, I can't allow myself to eat here again knowing that the business and/or its servers might be engaging in discriminatory practices. read more