Absolutely the worst customer service after being a loyal customer for a few years we can't get any…read moreassistance or a call back regarding the damage that has been caused to our garage from Pacific Water office manager Alex Castro. Garage door opener damaged, my Dyson, my Hoover cleaner and green machine. Interior wall and calling. Metal beads still all over the floor since 5/15/26. The lack of responsibility and accountability. Long story short while training a new hire during our weekly tank replacement the work was not checked and overnight the tank basically "exploded" shooting water and metal beads everywhere!!! Make sure you are home if you use their service and stand by making sure everything is properly connected and inspected!! Repeat emails and phones calls, I've asked for higher management even the owner and am told they cannot provide me that information. Filed a complaint with BBB, Our homeowners insurance and now seeking legal. Buyer beware! Thank you Gary as this is the most fastest response we have had! I shared all losses and damages pictures and videos since 5/16 and 5/19. There was nothing new behind that in fact I was asked to get quotes which I did and submit and instead your technician arrived with a motor from Home Depot that was no where close nor compatible with our existing system. All This was sent and we never heard from Alex or anyone else at your company since 6/15 and yes I finally gave up after calling asking for a call back on Friday 6/19 which NO ONE called. The email you're referring to was just sent last week - how much longer were we suppose to wait with absolutely no follow up or communication? Mind you this occurred 5/15/26. Was there a reason YOU or Alex could not give us a call as requested? And the last update was a repeat of previous communication "we are awaiting approval upper management" no name or contact shared and I asked several times. Even canceling your service was made difficult.

When we moved into our home a few years ago, the water softener came with the house, and we decided…read moreto continue the service. I'm glad we did. We later added a reverse osmosis water system, and now we no longer have to buy and haul heavy water bottles. The water tastes fresh and clean, and the system has been a great investment. It adds value, convenience, and saves money over time. What really stood out was the service. The technicians were professional and took the time to make sure everything was working properly. They even came back to make adjustments and fine-tune the system until it was perfect. Excellent service and a great product. Highly recommended! Reach out if you need more info

So after 5 years with Culligan, we switched to Pro Water's state of the art system to clean up the…read morewater coming into our home. We also got the reverse osmoses system under the kitchen sink to further clean the water. This was such an easy and smooth process. We put in the order with Brad, scheduled an appointment for installation and our installer was Maurice. These guys know what they are doing and they made it very easy for us. The set the expectations and we didn't have to do anything. It took us about a couple hours where we couldn't use the water but then all we had to do is flush out the air from the new system. It's the third day now and everything is working great. WHY WE CHANGED: Just got tired of increasing monthly rates and having to open the garage for the techs to switch out the tanks. Also the Pro Water system does filter out more than the water softener we had.

I have had our system for about a year and had our first filter change and system check earlier…read morethis week. Eric, our technician was great. Very friendly and explained everything he was doing. Love the system and everyone we have interacted with from the company has been great! I should add that when the system was originally installed Brad and I had a discussion about my vegetable garden and what would be the best solution so as not to get too much salt into that water as it would affect and potentially burn them. The installer was able to route our hose line so that it would continue to use unsoftened water and not affect my veggie garden. We are SO appreciative of this as we love eating our home grown tomatoes!!!

All around terrific company! I've been using a PureLux water filtration system for 4 years now. The…read morewater tastes great! Pricing for installation and filter replacements are very fair and it's always super easy scheduling with them. They're always on time and super accommodating to my schedule. The owner and all his techs are great people and I get personalized customer service from them even though I'm a smaller residential customer. Also, my friend just updated his whole house with a PureLux H2O water system and he's just as pleased with them as I am!

We just got a PureLux whole house system and could not be happier!! All of our white spots are gone…read moreand the water feels so much softer. They were so efficient with the whole process and tackled all of our concerns with our water. Highly recommend for anyone dealing with hard water in the Ventura area.

GIlbert and Cody were the best! Arrived right on time, quick, and even helped unplug my old system…read more Very professional and kind. Excited for my life source!!!

Nothing happened with Life Source. They did not offer alkaline water in jugs to be delivered. They…read moreonly install a whole home water system (very expensive) not what I was looking for.

Excellent service and value. Paul Ramirez is very professional and knowledgeable. We worked with…read morethem for years, and they always deliver.

I'll do this review in chronological order. It started with the owner, Jay, coming to my house…read morepersonally to inspect the site and give a quote. He is a very personable guy and you can tell he is a complete water nerd, and that is a HUGE compliment. The man clearly does something that he loves for work. His family heritage is in water business too going back to Wisconsin, anyone from there knows the last name immediately. Fast forward to yesterday morning. Dan comes out to do the install. As you can see in the picture, Dan had to get fancy with the piping because of the requirement to be able to access the fire sprinkler system in the garage. This dude was an absolute artist with his soldering skills. He's definitely a measure twice - cut once, type of guy. Just a master at his craft and nothing less. Additionally, Dan installed a RO system for drinking water under my kitchen sink. We had one but it was from 2007 and we mainly used it for coffee water and dog bowl water because it didn't really taste the best but was safe for consumption so this upgrade was very much needed. My wife got home from work to two cups of water on the dining room table, I didn't tell her which one was which. One was a cup of arrowhead spring mineral water and the other was fron the new system. She was able to tell which one was the new system HOWEVER she said it tasted great and not like the previous system. So now, going forward, we will no longer be buying arrowhead jugs and consuming micro plastics on the daily. Wrapping up: A solid 10 star if I could review of a company. Pricing was fair and customer service through the roof. Very happy they're local too. Highly Recommend.

Beau helped us get soft water in our home in santa paula. He was so accommodating and made us feel…read morevery taken care of. So far we are loving the service. Highly recommend reaching out to Beau to help you with your soft water needs.

The staff is truly amazing. They went above and beyond to help me in a very timely manner, saving…read moreme $1,350 in the process.

Eddie is the absolute best! We've used him for a few years now and he is excellent. He is honest…read moreand kind. We will keep using him.

Eddie arrived on time and was initially friendly and welcoming. I showed him the issues with my…read morewater softener unit, which was leaking from both the top and the bottom. He quickly explained that the system is likely over 20 years old and that while certain parts could potentially be replaced to stop the leaking (estimated around $240 to $280), the resin and mesh system inside the tank is probably depleted due to the age of the unit. While I appreciated that he shared his assessment, I would have preferred a more thorough walkthrough of what he was seeing. As a new homeowner and someone who has never owned a personal water softener system before, I was hoping to better understand exactly where the leaks were occurring and why. When I asked for clarification or asked him to repeat certain information so I could fully understand the explanation and pricing, the responses I received were along the lines of "I already told you" or "I just explained it." At one point he also asked, "You don't believe me?" My questions were not about doubting his expertise. I simply wanted to understand the mechanics of the issue and the potential solutions. In today's environment, many homeowners try to be cautious and informed when making repair decisions, especially when unfamiliar with the system being evaluated. Walking a customer through the problem step by step and showing exactly where issues are occurring can go a long way toward building trust. While Eddie was polite when he arrived and again when he left, I ultimately left the interaction feeling patronized and uncomfortable asking further questions. Because of that experience, I decided not to move forward with repairs or replacement through him. Instead, I contacted Rayne Water and arranged for them to install a rental unit that includes yearly servicing. I share this feedback in the spirit of constructive improvement. Taking a bit more time to walk homeowners through the details of a diagnosis and responding to questions with patience would likely create a much better experience for customers who are unfamiliar with these systems.

Imagine being able to drink water straight from the tap, with no more hard water stains, less itchy…read moreskin, softer hair, better tasting coffee, and appliances that last longer. That is what we got with carbon filtration and water softening. If you live in Southern California, you know what I am talking about. I really wish we'd installed it years ago. If you own your home, investing in a good system can improve resale value. After a lot of research and discussions with several service providers, we went with Pure Water Filtration. Brandon came to the house and designed a system that would work with our plumbing situation. Unlike others who came by, he recognized a potential issue and offered a reasonable solution. He did not try to upsell us (again, unlike others). They use Clack Systems, so there is no lock-in to a particular system. Maintenance is minimal (add "salt" every so often). Brandon and his assistant showed up for installation as planned. With minimal fuss, the unit was installed within a couple of hours. We went about 90 minutes without water. Once the unit started functioning, the difference was immediately noticeable. Service, price, and performance are why you should choose Pure Water Filtration. We could not be happier.

I must say that if I ever have any more soft water system problems that I will call pure water,…read morefiltration, and specifically ask for Brandon for my needs! I recently had a situation where the salt was not going down in my brine tank and the water didn't feel soft in the shower any longer. Brandon asked me for a couple pictures and description of the situation and then instead of charging me $150 fee to come out and fix it (which many might do)... He verbalized to me over text what amounted to a five minute fix. Just don't find people in this world today who are that kind anymore and I greatly appreciate Brandon and Pure Water Filtration for their kindness. There is no need for me to get competing offers anymore from Yelp... Pure Water Filtration is my one stop shop for my soft water system needs Do you won me over thank you!!!

"PureLux has great Service! the team is Professional, Friendly, and always willing to help, Highly…read morerecommended!"

We used this company to install reverse osmosis and a whole house filtration. We liked the vibe and…read morethe Offer better than the big guys. So far I'm happy and all is well!

I had a great experience today with my appointment for a water softener. My water specialist Eric…read moreBerumen was awesome. He was very knowledgeable and provided a great presentation. He was able to answer all of my questions. He wasn't pushy, not trying to sell me extras. I'm looking forward to my install next week. Thank you Eric!

Not a reliable service delivery. Have had a contract for 6 months/twice a month delivery and only 3…read moreof those deliveries have been on the day promised. Only one phone call saying there would be a delay with the rest we were left to guess when we would get water. Families depend on this and you are contractually obligated to provide. Now we just sit around and hope it gets delivered the next day with zero usable water. Customer service: mostly a miss. Don't try to email. I sent 4 emails begging for a response because the first scheduled delivery didn't show up for almost 3 weeks. I finally got through with a call and lady was very helpful and apologized. This has been an ongoing issue and I need to find a way to get out this ridiculous contract.