Let's just say that they lost two customers. I've been here three times and with each experience it never got better. Expect to be waiting awkwardly in the front for a good 15-20 min if it's a busy day. In fact, I would HIGHLY recommend you to not go there on a busy day. Why? Customer service is going to lack. Orders will get mixed up and you will be waiting for another good 10-15 min for your food, and most likely for your check because this is exactly what happened to us. My boyfriend and I were excited to eat here because their food is good (not great because I've had better Peruvian food) and it was a BYOB place, so we brought two small wine bottles for us to drink along with our food. The place gets packed on busy nights and you're trying your best to not get in the way. While we were waiting, the waiter gave us the menu so that we could get our order ready, which helped because that way we could get our food faster. But did it really help? No. Once we were seated, the waiter asked us for our order and I noticed he didn't have a pad with him. I was skeptic that he would remember our order but when he repeated our order correctly, I was sort of relieved. Our drinks came by quick for sure but things began to go south as soon as we realized that the parties after us got their meals and we haven't received ours. Our waiter was nowhere to be seen and I asked another waiter to see where our food was because it's been 15-20 minutes and the other tables already got their food! Once the other waiter came by with our food, I realized that I didn't get the correct meal and our appetizer was supposed to be tostones, not maduros. (Eye roll and annoyed sigh). It took another good 10 min before I got my order right and voila, our original waiter came back apologizing for the mix up. As soon as he set the food down, I told him that I wanted two boxes and the check. His smile turned upside down and he began to look very nervous. Once he left, I prepared my things and told my boyfriend that we're going to eat this food at my house and enjoy our date night away from here. The waiter comes back and surprise surprise, with a free tiramisu dessert. He told us that we can't leave until we finish this dessert with a nervous laugh. Unfortunately, I'm lactose intolerant and I told him that and again, his smile faded. At this point, I'm so ticked. I told him to just get our boxes and that we want our check. Service magically came to us all of a sudden and another waiter came by to pick up our plates to put in the boxes and give us the check. I was fuming inside. Can you imagine the service for a big party of people? Oh man, I wouldn't recommend this place for sure. read more