I attempted to use Puls for our refrigerator repair. The technician was very friendly, cleaned up after himself, and was very informative. Ultimately the repair I paid for didn't resolve the issue so Puls quickly sent the same technician back out. At that time the exact issue was determined and was found to be a warranty item. LG was happy to cover the parts and tried to get Puls back out which they were unable to help, so a factory technician came out and resolved the issue at no charge. The Puls technician was not the issue at all, but trying to get a refund back from Puls took almost 30 days after repeated calls to their offshore call center. Bad experience all around and paid $80 for the initial visit that I wasn't refunded but oh well. Will never use or recommend this company to anyone. read more

OK SO this was a huge find! We recently moved to Phoenix, and I needed a huge TV mounted on the wall (long story). I found PULS and they came out the next day and mounted it, hid the cords, and charged me something like 100 bucks. THEN, I needed an electrician - same story - cheap, fast. THEN of course, we needed a plumber - same thing - came out the next day and it was very reasonable. If you are moving, this is the place to go to. I wish they had more services like gardening and junk because I would have certainly used them. Very fast, reasonable and everyone was so nice. read more

I'm having a tough time giving them a single star .. Had a very poor experience with the technician who walked in with a screw driver and ran no diagnostics on the microwave- first warning sign. He also mentioned that he wanted me to help read the model numbers because his eye sight was weak and had no glasses on. An electrician with bad eyesight and no glasses was my second warning sign was.told if my repair is costlier than replacing the microwave , they would install a new microwave and deduct the cost of the visit. No one calls back for 24 hours and when I call back I'm told that they are locating someone to install but they will need to buy a drill from an authorized store before they can come in. Days go by and no one calls back. I tell them I'm uncomfortable getting untrained people in my house who call themselves electricians and I try to get a refund and I'm told that can't happen and all customer service agents call themselves. Supervisors and do not let you get to their managers .. So it's day 4 and my only way to recover the cost is to let them install but When I call in again for the install I'm told that was never part of the deal .. I can tell this company is a complete fraud .. if you can't keep your customers, you've got no where to go but down. Please don't lose your money and time like I did . read more

Justin Jones was supposed to be here to help with our refrigerator. He did not show up as promised and no one called to inform us they needed to postpone. Moving on to a company that does what they promise. read more

Terrible. After three rescheduled I finally canceled and found another company. No hours on their IVR for their call center hours and emails were sporadic. Plus no updates until after the appointment window was over the first time, I called to confirm the second and was told it needed to be rescheduled and the third time they actually emailed me beforehand to tell me they could not make the appointment window. I will not recommend them. read more

My daughter broke her phone and my options were all bad - replace, pay $300 to fix, trade in (I still owe on the phone). I looked in YELP and picked Cell Savers, as they had a lot of reviews and they looked good. They were timely, knowledgeable, and the phone is fixed .... no where near $300.00. I am happy will let anyone who needs their phone repaired know about CellSavers! read more

Yelp It is easy making recommendations and refer people to services that you yourself would use. The hard part is admitting when using the wrong services and letting others know it is the wrong service. I am extremely comfortable telling others about my experience and letting them decide whether using the company is beneficial. PULS is the company I'm discussing today. I hired this company for two separate jobs. The first job was to fix the dishwasher door pulley broken spring. The second job was to re-install a water filtration system, neither job complicated but required the use of your hands which I am limited in my use of both hands. The first job I booked and was schedule between 2 pm and 3 pm. Leaving work early I received a phone call at 1:34pm saying that they were going to have to schedule me for the following day because they did not have enough technicians. They were told that "I had moved my schedule around to accommodate the date and it was not being moved so either cancel altogether or fulfill the contracted time". A follow-up contact occurred and someone was supposed to be sent out between 4:30 pm and 5:00 pm. The individual shows up after 5pm sat in his car talking on the phone for an additional 12 minutes. He finally exits his car comes to the door in overalls, a T-shirt that had the company's name on it without a tool or clipboard or anything to indicate he was with a this company. He came in was told that he was putting a pulley cord on the side of the dishwashers I asked if he would need to order parts. He laid on the floor unscrewed the kick stop and said that his hands were too big to fit on the side of the dishwasher. "I asked what that meant and he said that the cord was on the side of the dishwasher and he could not reach it without pulling the dishwasher out". Of course he was told to pull out the dishwasher, He said "he could not pull out the dishwasher without destroying tile or the inlay". This is the short version. The individual spend less then 15 minutes at my home telling me all the reason he could not fix the problem then he takes my credit card and charges me for a service call. "I asked what the charge is for a service call he did not know but wrote on his paperwork that he could not service the dishwasher, I called the company to inquire where my copy is the invoice was and received an invoice that said I refused service but that I would receive a $30 credit or refund for a $79 service call". If No service was performed what was I charged $50 for was my question". I ordered a $10 part and my house mate pulls out the dishwasher attached the pulley cord and screw the footplate back in. This process took ten minutes. THE REASON PEOPLE WANT TO POUR ACID ON THEMSELVES WHEN DEALING WITH SERVICE PEOPLE IS BECAUSE OF SITUATIONS LIKE THIS IT IS IMPORTANT THAT PEOPLE SHARE THIS INFORMATION WHEN IT HAPPENS TO YOU. Yelp It is easy to report when a company fails to perform the services that they offer. It is important to update people when a company remedied the situation. PULS is a company that I contacted to service my dishwasher and filtration system. Although my experience at first was not a pleasant one, many individuals found a way to right the wrongs and I'm writing because it's the appropriate thing to do and note the corrections that were made. PULS not only refunded the $79.00 fee for service not performed they reimbursed me for time and trouble, had a service representative (Faye) contact me multiple times and survey things that could be done to improve future incidents. She also apologized that my experience was not up to par and asked nothing in return. As a consumer who seeks to stay balanced when writing reviews on companies whose services I utilize, the action of PULS was stand up and much appreciated. Dahlia read more

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While the guy in 1 hour did not work, they did get a guy out in 3 hours, fixed the phone and was gone 20 minutes later. Nice new screen with a heavy duty protector. What's not to like? read more

Worst experience to date with any business. Came in to have my front glass fixed. 3 hours later and 2 visits to the store they had completed the job but in the process broke my back glass which was flawless before I brought it in. Seemed like the tech had no idea how to fix my front glass and his lead showed up to do the job after the back glass had been broken. 5-7 business days in order to get a back glass fixed is what I was quoted. I asked for written proof that they would fix my newly damaged glass for no charge and the attached written note is all I got. I called customer service after to see that it was in their records(because I have none essentially) and they did not show that it would be replaced free of charge. Said a manager would be in contact to get me a price quote on my appointment. Should not have a price quote if their employee broke my glass! Hoping to get this resolved in a timely manner. ***Day 7 of waiting on a call about the back glass coming in and haven't heard anything from this company. Can't get an answer from their customer service number either. They were sure to charge me the $200 to fix my front glass, yet I'm still with a broken phone and no answers. Fix my phone! read more

Our washing machine stopped working. We called PULS and they scheduled an appointment for the next day. Our appointment was confirmed by text. We received a second text confirming our technician was on his way. When Jason arrived he was a true professional and very friendly. He methodically investigated the washer and found the problem. Before he fixed it he explained the problem and want to know if he should proceed. He was in/out in about an hour. The next day I was reviewing the receipt and found an error in billing. I raised my concern on email. It was immediately investigated with an acknowledgment email. The PULS back-office team within 4 hours resolved the issue and credited back the error to my credit card. No hassles what-so-ever. This was our first experience with PULS and I will definitely be considering them again for future services. read more

Our microwave door was not registering as shut so we called Puls and they sent a technician. Prior to the technician arriving, the only issue with our microwave was the door. When the technician arrived to perform their "diagnostic" they took apart the front panel and advised that electrical board and switch was no longer working and would need replacing. When the technician put the microwave back together not only was the door not registering but the whole machine was now broken and no electricity was flowing through the machine. It is a mounted microwave/over oven vent appliance. Now we're unable to vent anything cooked in the kitchen and the microwave is completely broken. The technician advised they would order the part and rush it and call as soon as it came in. We didn't hear from our tech for a week and we had to call to verify that a follow up was even taking place! They came and attempted to replace the piece and low and behold the appliance is still completely broken, nothing they could do. I was given no straight answer regarding recourse and advised to contact customer service. Their "customer service" line is a complete joke and it's abundantly apparent that Puls places no value in resolving their customer's concerns. Their call center is manned by the most incompetent staff that have promised every single day that i've called that I would get a response and resolution from their escalation team every single day and we are now going over two weeks on this entire ordeal. I have emails and texts from Puls customer service promising response and resolution and as of now i'm out their diagnostic charge and an appliance that was completely destroyed by their tech. What ever you do, avoid Puls like the plague because they cannot do a job as promised and absolutely do not value their customers. read more

Justin was absolutely fantastic. He was on time, fast , friendly and very professional. We thought ourour phone was done. He fixed it no problem. I would recommend him to anyone. read more

After months of dealing with unreliable contractors and service industries, I was amazed by PULS organization, ease of booking, constant communication and professional installer. I would use them again in a heartbeat. Thank you PULS for simplifying the move into our new home. read more

I have some back issues so we contracted with PULS to remove an older washer and dryer and install a new set. Pretty simple. The installer had to deal with a tight space and minimize the dryer vent in the wall to the dryer. First she wanted to install the washer first when I advised he that doing that would give her no room to hook up the dryer vent (GEEZ). I also recommended she should use a periscoping vent connector versus a flexible dryer hose to minimize the distance between the wall and dryer. She ignored me. After 1 hour of unsuccessful tinkering she was off to Lowes and returned with various connectors, none periscoping, and none worked. After fooling around with those connectors for another 1.5 hours I suggested she leave, find the right connector, and return first thing the next day, to which she agreed. The following day at 3pm she was still a no-show. I called PULS and received a text from the installer she would be there in 1.5 hours. I said "NO-cancel the service" and ran to a nearby Ace hardware to pick up the periscoping vent and installed it in 20 minutes. The washer followed, installed by my wife and me, in another 20 minutes and we were up and running in less than an hour. There is more but I won't get into it, but this woman, although very nice, didn't know what she was doing and was totally unreliable. read more

If I could give a zero rating - that's what they'd get. They replaced a dryer timer in March for $240.. It was guaranteed for 90 days - it broke in 100 days. I do 3 washes/wk - so that timer lasted all of 28 times. The original lasted for 3 1/2 yrs.. They offered us 10% off = $24. and their second offer was even worse...all of $10, so we'd have almost $500. in a dryer timer. We bought a new timer for $51, my husband, an 83 yr old retired dentist installed it and it has a one yr guarantee...h-ll of a lot better than puhs, they're awful!!!! read more

I hope I am writing on the right store....I was in the Walmart Store and Puls had a booth fixing screens. Alex who helped me was so incredible!!! He was able to help me and it took such little time - 5 mins tops! Thank you Alex for being so kind and helpful. I really appreciate it. I will be back :) read more

Can't say enough good thing about these guys. Great communication with several text messages updating about appointment. The tech worked quickly and he was very professional and pleasant to talk to. Used them to mount a big screen TV on our stucco patio. Job was well done and price was exactly what was quoted. Will definitely call them again. LC in Gold Canyon read more

Came to the kiosk inside Walmart on country club/baseline. Screen was repaired and Anthony was very meticulous as he worked on my phone! Price was great too! Highly recommend if you need a phone repaired! read more

Quick and friendly service! Came in Walmart on Estrella parkway and got help from Larry. Fixed my iPhone screen in about 30 minutes, even put on a screen protector. Highly recommend and will come back for all my repairs. read more

Schedule first appointment 3-4pm: No show, called company and the automated service put me on hold and no one ever picked up. I sent an email and they replied at 5:10 telling me the technician couldn't make the appointment. Email:"Thank you for booking a TV mounting service with Puls. We are currently searching for the best technicians in your area and will provide an update shortly. Your preferred timeframe is Today , 7pm - 8pm Please be advised that a service with two or more TV mountings may increase the installation time and the exact duration will vary upon additional services selected." Since I had a hard time reaching them about my first appointment, I went online and booked another one thinking maybe the first one didn't go threw. They say they have same day service so I booked another appointment for 7-8pm. I received an confirmation email regarding my appointment so good to go....nope no show. Received email that they couldn't make it. Email:Emz (Puls) Mar 8, 5:23 PM PST Hello Blair, The technician assigned to your request has notified our team that they can no longer able to assist you at the confirmed time. We have already begun looking for another expert technician to support your request. If you have any questions or concerns, please call us at 855-256-3709. Tony Puls Support So they rescheduled me with out me having to go one their website and made me an appointment for the next day via email: Den (Puls) Mar 8, 4:51 PM PST Hi Blair, Thank you for reaching out! Upon further checking, your technician has asked if its okay to reschedule your appointment to 12 pm tomorrow due to some unforeseen circumstances. We would love to send a technician who can accommodate your appointment tonight, but we regret to inform you that we are now fully booked. May we confirm if 12 pm for tomorrow is okay with you? You may reach us as well at (855) 256-3709 Option 2 if you need any further assistance. Den Puls Support Called me 1:50 wanting to reschedule because their technician could make the 3rd scheduled appointment. I told them 3 times is a charm and I will hire someone else whom is not spread thin. Company sucks if you ask me...good thought for a business but isn't run efficiently. read more

Used once for appliance repair contacted them again for garage door absolutely no follow up don't use the service go direct

Well I had an appointment for noon but I got a text asking me to reschedule for "4ish" so I say ok. While I'm in line at the car wash I get a text saying they'll be there at 3:25. I'm, that's not 4"ish". Not giving these guys another chance. read more

Now I am one HAPPY wife!! My husband took my phone to Walmart off of Rancho Santa Fe Blvd in Avondale to one of the coolest guys named "Kaleb". Kaleb was nice and very helpful. Once he fixed my phone he also charged it and updated it to it's latest update. He cleaned my speakers out(babygirl was not used for a couple of months lol) All I keep doing is typing unnecessary stuff(except for this review lol) This is a Well-Deserved review. Puls will be recommended by my husband and I to any and everyone. Reasonable prices...actually the Best price I have EVER paid(well that my husband has paid for me lol) Go to Walmart and get your phone, computer, tablet fixed today. Also heads that are not open 24/7....they usually close at 8pm. read more

It would be a no star if I could. Well, made an appointment for my wife to get her Iphone 6 plus screen replaced and when the technician showed up he had the wrong screen and didn't have the correct one with him. The company called and then proceeded to tell my wife that they were no not able to come back as the location is out of the area. Really? why did they come in the first place? I wouldn't recommend this service. read more

Spent the day at phone stores getting estimates and contemplating just buying a new phone. Saw this ad on google and took a chance. I was thrilled when the service tech was at my home in 20 minutes and had my phone alive again within the hour! No appointment, no waiting, just easy! Cheaper repair than the Apple Store quoted me and I don't even leave the comfort of my own home. AMAZING!!! Surpassed my expectations read more

I'd stay away from these guys for TV mounting or any in-home services. Sure, if there aren't any issues with damage they're great but good look trying to get them to pay for any damage caused by their techs. In my case, the guys they sent out to mount our TV slid the entertainment unit across our wood floors, leaving two giant gouges behind. The installer told us "don't worry, that's why we have insurance." If only it were that simple. They refuse to cover the cost of repair, suggesting we use a pen or filler to fix the problem they created. We got an estimate in good faith assuming they would cover the cost, but of course they haven't done that. They haven't even gone as far as refunding the price we paid for service. There are plenty of better options out there, and after service like this I know I won't be using or reccomending Puls to anyone in the future. read more

Frank was great technician! He explained the repair, worked quickly and I got to see the repair happening. He replaces all screens in 20 mins and phone working like new. Great service and SUPER convenient coming right to my house!!! read more

I cracked my iPhone screen and only then discovered that the insurance deductible was substantially more than it would cost to just repair the screen. Mark from Puls fixed it in less than 15 minutes, at my house, the day it happened for less than anyone else in town. You can't beat that. read more

My phone kept losing battery power so I figured it was time to get a battery replacement. I've used these people in the past to fix my screen and I had a good experience. The guy changed my battery and 2 days later, my phone just dies out of nowhere. It doesn't come back on at all, I take it to Apple and they told me that I should have got my battery replaced thru them, because outside vendors are not Apple technicians. I was without a phone for a day and a half, ended up having to purchase a brand new iPhone. I ended up losing a lot of pictures that were very memorable to me among many other pieces of information that I can no longer retain because I didn't back up my phone. I will NEVER use these guys again because it costed me more money than I expected. Do yourself a favor, go to Apple because it's the same amount of money for their TRAINED technicians to fix it. read more

I had my phone repaired by Dan and let me just say Wow! I phone 7plus screen repair and tempered glass along with an I phone 6 tempered glass replacement 122.09! No discoloration great friendly service! I would totally recommend! read more

great customer service awesome scheduling system Mark is great Quick and painless Only concern is the screen they swap out is a third party screen and is thinner than that of original iphone screen... without a PROPER, extra protective case on it, you might find yourself having to call them again when your screen breaks ... so invest in a case after you've fixed it - don't learn from my mistake (this is my 3rd repair with them) read more

I had my doubts about Puls, after I placed my online appointment I received a message with verification of my online appointment. I then waited and the tech let me know he would be their by 12 and was their on the dot. He came and was gone within 15 min. He even took time to show me my phone to verify everything was perfect. Very professional and efficient. read more

We set an appt for Saturday 12-1. They didn't come. We reset twitch them for 3-4 on Saturday. Didn't come again. I made a complaint about waiting the whole day and they contacted me apologizing and assuring me if I rescheduled they would come. So I set it for Sunday 12-1. Once again, nobody came, no call saying running late... Nothing! Wasted weekend for their "convenient at home service. read more

*******************NOT WORTH THE RISK. Customer service with this company is complete TRASH. One of Puls technicians damaged the inside of my phone while doing a screen repair now they refuse to come back and fix my phone and to give me my money back from the repair. The supervisors told me all they can do is give me $50 to go somewhere and get my iPhone 7 Plus fixed. read more

This company is amazing!!!! Super convenient to schedule an appointment on their website and they give you the price up front. I scheduled my appointment on a Saturday morning at 11:30am to be here between 12pm-1pm. I got a text at 11:48am that my technician was on his way. Amazing! Mike was awesome! Knowledge and friendly. I added the tempered glass to my screen which I would highly recommend. I was stressed out about getting my screen fixed but this made it so easy and quick. I am very impressed and will not worry so much next time my phone takes a tumble. I'll just call up these guys! It has only been an hour from the time I decided to schedule something and everything is done! Outstanding. I will be recommending them to everyone! Thank you CellSavers! read more

Super convenient! I just paid $40 more a few months ago to repair (oops) another broken IPhone glass and inconveniently drop off/pick up. These guys came to my house and Justin was done in under an hour. Super nice guy. He even pointed out a noticeable battery issue the previous repair people screwed up on, leaving a spot on my screen (the other people also broke my fingerprint sensor). Justin gave me his number and said he would come fix the other issues if the previous company I used won't warranty their mistakes. Thanks Justin! You are awesome. :)) read more

The tech (Justin) came right to my home, was very polite and fixed the phone in just a few minutes. Puls is less expensive than most of the companies I looked up. They're much more convenient. And get the job done fast! Highly recommended for when your wife gets butter fingers and watches her iPhone bounce down the street. read more

AMAZING, I am so glad I didn't go to the kiosk in the mall, I was having an extraordinarily busy day with clients and had a moment to sit down. I was finally sick of dealing with my cracked phone case and googled cell phone repair. These guys were early, prompt and fast. Seth was great, super communicator and my phone was fixed!! read more

I made an appointment online and Seth arrived within a couple hours. Seth was very friendly and fixed the crack on my IPhone 6s Plus. He was in and out in about 15 minutes. Great price and I love that i didn't have to leave the house! I highly recommend this company and ask for Seth! :) read more

Ordered an iPad screen repair replacement through the app. They showed up within a couple hours and took about 20 minutes to finish it. Extremely satisfied!! Like a windshield repair service they come to you. What a great idea! read more