Do business with this company! These guys are as good as it gets! Price was on point. Work was quality, no, exceptional on every level. All the workers who completed the install were happy and thankful for our business. They must be family owned. You can tell they handpick and hand train the workers. A+ guys. Great work. I will use you again. read more

They are way over priced. Also no one but them can work on your air conditioner or they cancel your warranty. I signed up for having the filters changed ,they said it would be 100 dollars every six months, I thought that was a little high just to change the filters. Then when 6 months i called them to change the filters and I got 2 quotes one for 160 and one for 250. they said if I bought the filters they would give me 100 off. Big deal. It has been 7 months now and I haven't heard from them.Also my air conditioner was built and shipped from China,if I had known it was Chinese I would never have done business with them.My air conditioner cost $ 27,000 ,and it looks big enough to service a restaurant. My home is less than 2000 square feet. I'm 86 and I think I've been taken, please don't use this company,especially if you are a senior or a widow. I guess I'm stuck with this monster. ' read more

Pro solution, the air conditioners. Are not the top of the line. You can't even get through 5 months of summer in Arizona. Without maintenance 3 times give me a break. read more

I have used this company twice under my home warranty, One Guard. The first time was after another company who scammed me out of a additional service call to replace a capacitor (which was bypassed on my system), and my blower motor went out 2 days later. I called a family friend to take a look, and he confirmed the capacitor didn't even need to be replaced. After getting my money back, and exposing them to One Guard, I demanded another company...and found Pro Solutions. They sent out a tech, confirmed the blower motor went out, and a week later, replaced it; we had to wait on the part. Now a few weeks ago I started to notice my system was running louder than usual, and the air wasn't as cold...so I called One Guard. They assigned me to another company and I demanded to be changed to Pro Solutions, as I had a good previous experience, and they were the last ones to work on my system. Upon the switch, I called and scheduled for the next day with Bill. He came out, tested the system, and verified that the blower motor was again failing, along with another part, and that the fan needed to be cleaned. The fan cleaning wasn't covered under warranty and cost $450, but the other parts and install were. I received a quote to replace the entire system automatically as Pro Solutions said they do that with any unit over 10 years old; I declined. They sent a tech a day or so later, but One Guard gave him the wrong part, so I had to wait another day (and get a hotel because the blower motor was out and making a loud noise) - listen to my video and if your system is EVER making this noise, shut it off before you cause more damage. The next day Bill was out, replaced the parts, cleaned my fan, and I was back in the saddle again! Overall, I trust Pro Solutions to take care of my issues, and appreciate the service they've provided to me over the years! read more

Pro Solutions Air Conditioning and Heating - Business Card - Heating & Air Conditioning/HVAC Near Me - Surprise, Arizona

See all

We purchased an HAVAC with a warranty from Pro Air Solutions. We chose them because they advertised they were family owned and had a 15 year warranty. We have found they overcharge and ALWAYS find something expensive to fix. They don't feel like a family owned business that cares about their customers. We were charged $600 for a job to clean the coils in our HVAC system. They said we couldn't do it ourselves and that it was a tedious and time consuming job that takes hours..... It took him less than 10 minutes, that is $3,600/hr. Since I signed a work order already to pay that amount, I had to pay. We have gone with another company that is more honest and affordable, that doesn't take advantage of the elderly. read more

Sadly, I am updating the review 10 years later. They told us to do duct cleaning which estimated more than $3000 and if we don't do it, they will put warranty on hold. We didn't do it as warranty expires in less than a few years. We then ask to go take a look at the A/C on our tenant property. They told our client we refuse to do the duct cleaning work and they charged us $275 to take a look at why air is not distributing correctly and has no solution. I emailed back what is the actual recommended solution and no reply. My tenant was not happy about the technician at all. She said he peaked his head to ceiling for a few minutes and left. My tenant wanted me to get $275 back but I just want to be done with this company. read more

Got quoted almost $4000 after them coming for an AC tune-up that I scheduled through my home warranty company. I felt that this was way too high. So I had another company stop by for a second opinion and they said I don't need most of what they quoted me for and quoted me only $640 total for installing a wet switch on both units. They said everything else looks great and were baffled by the initial quote I got. read more

Pro Solutions Air Conditioning and Heating - The quote I got - Heating & Air Conditioning/HVAC Near Me - Surprise, Arizona

I had originally used Pro Solutions Air to complete repairs on my furnaces and outside ac unit. The technician explained if I paid for a 5 year maintenance package for $500, all my repairs would be 20% off. I explained I might have a failing ac unit blower fan motor, but the tech said it was was in tolerance despite the ball bearings making loud squeaking noises. I spent well over $2000 on other issues between my two units. When I called the tech out again, they wanted to charge me more than other companies by over 25% even after their 20% discount at a later date to replace my blower fan. I was also told by the Pro Air Solutions tech that my compressor was failing on the one unit and they suggested a new system for $16000. I decided to use another business for my repairs and they were significantly lower in price and explained to me that my compressor was fine. Even if I needed a new heating and air whole system install would be $8000-$9000 according to a competitor. I am disappointed that I was likely overcharged by more than a thousand dollars for the prior repairs and service plan. read more

My new unit is about 2 years old and I was surprised it needed some new parts , but thankfully it was under warranty. Had another issue as well. To say the least, I wasn't prepared. I got Don, the owner, on the phone and I'm telling you he is the best! So many companies don't have that human touch of truly caring about their customers. This one does. He made me feel like I mattered by listening and helping resolve the issues at a very good cost. Thank you Don. read more

With the summer coming I asked Pro Solutions Air to do a summer checkup on my unit. After inspection of the unit there were issues that could cause a major breakdown in the near future if not addressed. The existing unit was 13 years old and undersized for the residence. I chose to have the system replaced with a 4 ton two stage unit which took less than a week to order and one full day for their technicians to install. I was extremely pleased with the overall install and the office keeping me updated with what to expect. There was never any pressure directed from their technicians but I was given straight answers to questions I had and couldn't be happier with the results of changing the old A/C unit out and now I have a 15 year warranty on this new unit. I will recommend Pro Solutions Air to all I come in contact with. read more

My roofing company hired these guys to take my solar off and on while they did the roofing. Terrible work wires laying on roof tiles broken underneath the panels. Would not recommend them ever read more

Pro Solutions Air Conditioning and Heating - Broken junction box and wires just laying on roof. - Heating & Air Conditioning/HVAC Near Me - Surprise, Arizona

Jordan was great and so nice! Highly recommend Pro solutions! I have been without AC for 31 days, long story short because my home warranty company assigned me to a not so great contractor who said they could not determine the problem and that nothing was "visibly" broken" with my AC unit but left without it running or providing a solution. Thankfully I was then assigned to Pro Solutions and they advised there is a leak and that I need a new unit! So happy to have an answer after 31 days even if we still don't have AC at least they helped us confirm a solution! read more

Bought new heat and air units from them 2 years ago and they come yearly for a free system check. Jordan did a great job and explained everything to me. Thanks again. read more

Pro Solutions Air Conditioning and Heating - New AC units - Heating & Air Conditioning/HVAC Near Me - Surprise, Arizona

Both Rubin and Jordan are great and they provided us with prompt, quality Customer Service once our AC went out. Thank you

Pro Solutions Air called me to schedule the "free" yearly inspection which costs $10 for fuel. Wanted to charge $625 per unit for parts & filters before the visit. Measured current draw and the starting capacitor in the AC unit. All OK. Determined that the fan was dirty and it would be $495 per unit for the hour it will take to clean the fan. Way too quick to run up an estimate of $2000 for maintenance, filters, and light bulb. I will never call them again. read more

extremely honest and knowledgeable company. I highly recommend Pro Solutions for any HVAC work

A/C Stopped working in a very hot day and Jordan came out to fix it within a few short hours! Great service, great value, fast & responsive. Definitely my go to if ever trouble again! read more

Called Pro Solutions Air on Friday when our air conditioner stopped working, we where told it was probably the capacitor and it would be a service fee $ 95 and a diagnostic fee $ 95 . When the technician diagnosed it , it was in fact the capacitor that was faulty (parts under warranty from manufacturer). At this time the technician told me it would be $300 with parts. Once he completed the repair he told me it was going to be $395 and I would receive a receipt through e-mail . Talked with Pro Solutions today (Tuesday) to try and find out why the price kept going up, escalated into a yelling match , told them I was going to leave them a poor review on yelp and was promptly sent a text threatening legal action for any negative, blasphemy, and or defamation in regards to the company. On the up side my A/C works great. On the down side get your repair price in writing. Still waiting on that e-mail receipt. Gary S. read more

Can I leave six stars? These folks are great! We were looking to have our old insulation (cellulose circa 1979 probably) removed and new, fiberglass blown back in. We had gotten a quote from another company and they were a couple hundred more for less stuff. Between the other company and Pro Solutions, we had decided to have exhaust fans put in our two, upstairs bathrooms. So, Pro Solutions came in lower and the fans were added. They also put some roll style insulation up against the wall of the downstairs attic that abuts the stairs and guest room upstairs. What a difference in temp, no more heat wall when we go upstairs. These guys worked their butts off on the first two hottest days of the summer. Just amazing, all friendly guys that came out and the office folks are great to talk to. Just a pleasant experience. We're planning on having an on-demand water heater installed before winter and yep, we're calling Pro Solutions. When our ancient AC units meet their maker...yep, we're calling Pro Solutions. read more

This company is where we got our air conditioner replaced. The replacement was quick, and seamless. The technicians are very knowledgeable, helpful and friendly. They answered all questions we had about the system. The air conditioning works amazing now thanks to them. This company is very genuine and Trustworthy. I recommend this company to any other people that need repair or replacement to their air conditioning. read more

Stay away - incompetent and unprincipled Took them 8 weeks to try and fix our A/C, and we ultimately had to bring in another contractor. They: - Routinely cancel appointments or are no-call/no-show - Misdiagnosed our issue - Tried to charge me $400 for a warranty service for a problem they were unable to fix - Lousy at returning messages - They hate working with warranty companies - maybe they are better with their own clients Really a nightmare... stay away! read more

They've serviced our 2005 A/C units a couple times and have always gotten us back up and running. Techs are always friendly and answer my questions. They replaced a capacitor and cleaned my unit today. read more

Before calling Pro Solutions Air, I read many of their reviews and there competitions,For me ...I was very happy I decided using them. When I first called them for the first time,Don the owner answered and just from the few minutes talking and explaining my situation I knew I made the right choice using this company. The techs ....Job and Brandon showed up the very next day and I was very impressed. Not only were they both very kind and professional,they talked and asked me what my concerns were. I told them what I needed done and they got right on it. After they checked everything ,they told me they needed to order a couple of parts. They said they were going to try and get them for the next day,they did exactly that. I can't say enough for these two wonderful guys. If Yelp would let me give 6 Stars I would. I definitely would recommend this wonderful company. read more

This is a family owned company and I've used them for years. To be fair, I haven't done a price comparison in a long time. But when I was first looking for an AC company in AZ, these guys blew me away with their quote and their honesty. I called because I thought I needed a new unit and the owner, Don, actually talked me out of it, stating my old unit could last several more years. I hesitated (who wants to risk a broken AC unit in Phoenix?) so he convinced me by guaranteeing my old unit--one that he had nothing to do with--for 3 or 4 more years. lol. Who does that? It was insane, but I was hooked. Anyway, Don was right and the old unit lasted me a good while longer. Needless to say when I did finally have to replace it, I called Pro Solutions Air. I've been with them ever since. Brandon is my current technician and he's amazing. Pro Solutions guarantees their work and they stick by their warranty. Skilled, honest, reasonably priced work is a rarity these days and I'm so glad I found them. The only downside is that they are a small company and in summer months they're very busy and seem to triage customers based on the level of emergency, which is annoying if you aren't having an emergency, but it's great if you are! They are genuinely excellent. Thanks for keeping my unit running smooth and doing it with such great customer service! read more

Literally worst company ever! No type of customer service and always get the "let me check on it and I'll call you back" with no call back ever! My AC broke 5/22 I called warranty and they sent Pro Solutions Air after I had to contact them to get my appointment scheduled they finally came out 5/27 get my A/C back and running everything is fine and dandy less than 24hrs later the A/C stops working again without even turning on at this point. I call Pro air solutions again and they said they will be back out until 6/2!!!! Finally they come and diagnose it and inform me that my warranty needs to order parts... I call my warranty 6/8 and no part has even been sent in to be ordered from them! I myself had to call in the part! long story short almost 3 weeks later from initial visit and I still have no AC! I call pro solutions and no call backs no resolution not even a "we can't get the part or we are too busy to accept your warranty job" I literally harass my warranty until they give Pro Air Solutions an ultimatum and of course they won't even call my warranty back. This is a joke of a company please save your money or if you have warranty save yourself the headache and don't let your warranty send them. Read the other review similar to my issue no coincidence! read more

I won't bother responding to the latest message I received from this company. You can decide if you want to hire them. read more

See all

Tom Filimino is a superb representative of a great company. His inspection of my system was very thorough and he gave me some simple suggestions to help me keep my system in tip-top shape. Thanks Tom. read more

Got a good price for the service, but they said they would come back to replace the melted wires to the capacitor, but never did. Too bad, would have given them 5 stars, but you gotta keep your word. Update 5/3/17: 10 minutes after posting this review, Pro Solutions called to apologize and fix the problem. Also offered a free 1 year maintenance service contract. So, an extra star for the fast response and a fifth star for offering the service contract. Thank you for taking the time to provide some knock your socks off customer service! read more

We had Pro Solutions Air install a new unit and clean/seal the ducts. Appreciated dealing directly with the owner. They won our business, after comparing three competitive quotes, on price and on-going service. The team was prompt and the work was completed, as contracted, in a reasonable time. Also appreciated that the owner checked progress on the job. read more

I highly recommend Pro Solutions Air for your home cooling and heating needs. Rubin was very professional and answered my email off of Yelp on a holiday weekend. He got me scheduled for my yearly summer maintenance right away. Bill, our service technician, called when he was on his way to my home. He immediately got to work with cleaning my Lennox system. Bill went over the filter and UV light information to keep it functioning correctly. When he was done with the maintenance inside and outside of my home, he explained his findings and asked me if I had any questions. I couldn't be more happier with my experience with this business. Thank you Rubin and Bill for your amazing customer service. read more

Dec. 2014 i purchased a brand new 4 ton 13 seer a/c unit (Lennox) but the unit did not provide the appropriate heat. i contacted pro solutions air don (owner) & he was very understanding & very considerate regarding my problem. he came out & gave me a couple of options...i chose an option & component got installed...my problem got resolved. Since Dec. 2014 ive had several problems with my unit (i.e. no heat, blown fuse, and most recently again no heat). don (owner) has always been there to take my calls & always willing to educate me about my unit. im not, & cannot personally blame pro solutions air for the problems associated with my unit because i know they did not build it. but im very happy with pro air solutions service, & would highly recommend them to anyone. however, im very disappointed on how this new unit has performed thus far. Dec. 13, 2015 sunday morning it was very, very cold & my new lennox unit again was not generating any heat. so i contacted pro soluations air again & don was there to take my call as usual. i explained to him my problem & he assured me that they will come out tomorrow morning to resolve the problem a.s.a.p. the next day don stop by as promised & found/fixed the problem so now i have heat again. this time i made a specific request to don to get my unit replaced if possible...he assure me that if i experience another problem he'll make a strong argument/effort on his behalf to have my unit replaced. "pro solutions air has always been there whenever i had a problem & has always assured me that they would always be there for his customers". read more

Called Pro Solutions after hours. Technician quickly found issue with one of my units at a cost of $341. Few days later my other unit went out. I called a leading competitor to find the issues were identical, however I was charged only $141....$200 less. Needless to say I won't go with Pro Solutions in the future due to their prices. I will say the technician was friendly and knowledgeable, however, so was the technician from Chas Roberts. read more

Unfortunately I would not use this company again. Our air went out and our warranty company sent Pro Solutions out to fix it. This all happened in a timely manner. The technician left our house Friday May 22nd at 2pm, saying he would be in contact with our warranty company. We waited eagerly wanting to know when our home would be livable again. No word from either company. We call the warranty company Saturday to find out no quote had been submitted. I called Pro Solutions asking what was going on and was told "We have until Monday, I mean Tuesday to turn it in since it is a 3 day weekend." Technically this is true but I was really hoping this company would take better care of me and my family during a time of quarantine and record high temps. The quote was FINALLY submitted around 12pm May 26th. read more

ZERO Stars for this company!! This is the worst company ever. Unfortunately I recently moved to AZ and the homeowner has a home warranty which always designates that this company be used. They have made it clear that since there is a home warranty that A/C issues are "not an emergency" and will not be fixed in a timely manner. When I first moved here in June it took 5 days for them to come to the house and fix the A/C unit. The tech at that time told me that the unit was old and should have been replaced. On 8/1 the A/C unit died again. The same tech was out the second time, this time he stated that there was a leak and that the Freon had all leaked out and it had burned out the control board. At that time, it took them until 8/14 to order the needed part, but someone screwed up and the wrong part was ordered. It is now 8/31 and they were scheduled to replace the part but cancelled until 9/4. They still do not consider this to be a necessary or important repair. This has to be the most unethical and greed driven company I have ever had to deal with in my life. I would steer people away from working with this company and find a company that actually cares about helping those in the community. Their company logo states "Never a problem, just a solution", this is a total joke and a bald faced lie. Run away from this company!! read more

Outstanding service! Very professional! Reasonably priced! Great warranty! What more could you ask for? Came in with a very competitive quote for my whole HVAC system. Installed it in the time they said. Very courteous service techs and owner! I even checked out the truck/trailer they use. It was so clean you could eat off it, not that I would! Just goes to show you how much the owner cares. Financing available as well. Don't use Orangutan Home Services! They are scammers and try to scare you into buying a new system. Very deceitful people at Orangutan. Use Pro Solutions Air! read more

Sorry to have to rate these guys so low but they truly are incompetent and over their head working on sophisticated AC units with intelligent thermostats. My trek started in June when they came out to address a intermittent problem with my AC. Long story short I ended up with no AC till Sept. After talking to the owner I decided to write this review. We were always scheduled out beyond other customers due to our home warranty company. By the way I have AC but that's it, the thermostat on the wall is a $20 Home Depot item and I don't have all the functions of the unit. Customers Beware! read more

I contacted Pro Solutions Air for a quote to balance our system. They responded in a timely manner saying someone would be in touch to schedule. I sent a second messagethree days later to ask again. I was contacted that day by phone. They were here at the time stated for the visit. That was 12 days ago and I still have not recieved a quote. When I emailed the gentleman who was here and left his card with his email on it, he emailed back stating he sent the quote to the address on file and he would resend to the correct email address. I never recieved it. I emailed him last week again and have not heard back. They have lost my business. It should not take two weeks to get a quote. read more

I can HIGHLY recommend Don and Company at Pro Solutions Air. They worked with Trane to get my defective unit replaced after a few issues. Now, it's flawless (knock on wood). Thanks again Don. I appreciate all your work on those 114 degree days. Again, I highly recommend Pro Solutions Air - FREE annual check ups, FREE labor (Trane does not extend labor), Don WILL answer his phone (if not, keep trying he's probably helping another customer). Five (5) STARS - hard to earn from me...but they did. Disclaimer: I'm not a shill, these guys really care and work their tail off. read more

Contacted Don and his team to replace an HVAC unit in a rental property which I own in Phoenix. Within about 30 seconds of hitting the send button on my email contact form, I was on the phone with Don. Having done my due diligence on HVAC installation and product costs, I was refreshed that Don provided a no-nonsense estimate. His was the lowest of 4 quotes I requested. The installation occurred the same week, and was done in a professional manner without gross interruption to the tenant I had in the property. I appreciate how Don personally managed the process, and was my contact point throughout the quote and installation. Don's way of doing business is the right way, and he's earned himself a new customer and some referrals in the future. Thanks Don! read more

We have First American Home Warranty (FAHW) & called on 6/17/21 bc A/C stopped. Got to be in the 90's inside house & fans were not enough. We received the service company's name, "Pro Solutions A/C & Heating". I didn't wait for them to call us. I immediately called them. The company owner answered the phone. He was fantastic & immediately responsive. Best company we have ever dealt with via FAHW. Told us that his first available was in 6-7 days, HOWEVER, we could pay a nominal additional fee in addition to our $75 service fee & he would have someone e there in 3 hrs. So, we paid it as last year, we had to stay in a hotel for 5 nights that cost us over $600. The technician showed up as he said & the unit's burned out capacitor was replaced, cool air began blowing, & it all took less than 30 minutes. Pro Solutions is the best company we have ever had. They were responsive & sympathetic to our distressful situation.It was well worth paying the additional "emergency/after hours fee". Thank you, Pro Solutions!! read more

Pro Solutions Air Conditioning and Heating - Work vehicle. - Heating & Air Conditioning/HVAC Near Me - Surprise, Arizona