The Arizona summer finally wore out our 20+ year old unit. Our first call was to Semper Fi Heating and Cooling, which was a big mistake. We saw a promotion of 20% off for veterans and thought it was the right call to make; however, we were sadly mistaken. After receiving a significant quote for a single unit replacement with a few other things needing an upgrade, we knew we had to call The AC Team. Co-owner, Nick, is a longtime friend of the family and has been in the HVAC business for a long time. Our first call to The AC Team got us in touch with co-owner, Erin, who immediately welcomed my concerns and situation with our broken HVAC system and ridiculous quote from Semper Fi. After receiving and agreeing to The AC Team's quote, we were promptly scheduled for service. The morning of our scheduled installation, we received a text message informing us that a technician was on the way with his crew. The installation was completed in one day, and the house was cooled down to a livable temperature in just a few hours. We noticed our master bedroom/office was not as cool as the rest of the house due to it being a larger area with only one small vent per room and reached back out to discuss our options. We were scheduled again, and Nick and his crew came out to troubleshoot and move some things around for better airflow and immediately noticed a difference in the master/office temperature afterwards. Each appointment was prompt, the techs were always professional, friendly, and transparent, and the cleanup looked like they had never even been here. The AC Team is truly one of a kind, and we can't speak highly enough about the company, team, and their work, start to finish. The reviews speak for themselves with 5.0 stars and over 380 customer reviews. read more

We recently had the pleasure of hiring Kyle Stewart of the AC Team for service at our home, and couldn't be more satisfied with the experience. From start to finish, Kyle exhibited exceptional professionalism, expertise, and a customer-first attitude that truly sets him apart. He arrived on time, fully equipped with all the necessary tools and parts. He took the time to thoroughly inspect our AC unit, quickly identifying all issues while explaining everything in clear, understandable terms. His knowledge and technical skills were evident throughout the process. What truly stood out was his commitment to quality and attention to detail. He meticulously serviced the AC unit, ensuring every component was functioning optimally. He also provided valuable maintenance tips to help prolong the life of the unit and improve its efficiency. Throughout the entire visit, Kyle was courteous, respectful, and extremely tidy, leaving the workspace cleaner than he found it. His friendly demeanor and genuine passion for his work made the whole experience stress-free and pleasant. In addition to his technical prowess, he offered fair pricing with no hidden costs. This level of integrity and honesty is rare and greatly appreciated. We wholeheartedly recommend Kyle and the AC Team to anyone requiring AC services. His outstanding service, professionalism, and expertise make him the best in the business. We will undoubtedly be calling on them for all future AC needs. Thank you, Kyle, for a job exceptionally well done! Rex & Annetta Rhinesmith read more

The AC Team A few months ago, we hired The AC Team and their expert tech Jerry Davis for the third time. The owners, Nick Hefner and Erin O'Conner, fight the current thieving commercial worldview with a philosophy of providing the best in every aspect of a transaction. When we first came to AZ, we had two HVAC companies totally rip us off for hundreds of dollars. They tried to con us into multi-thousand-dollar maintenance plans. One even had their tech hide a fuse out of my sight thinking I'd call when the unit wouldn't start. My lesson? When you see the fancy trucks, glossy brochures and spiffy pressed uniforms, you better grab your wallet and go elsewhere. We followed a tip from a neighbor to hire The AC Team, and found the value of word-of-mouth advice. From the receptionist to Nick, Erin and tech Jerry Davis, they were personable, responsive, courteous, and skilled. They scheduled our HVAC maintenance promptly and arrived right on time, fully prepared and professional in every way. Jerry thoroughly inspected the units and attic, explained everything so I could understand, and answered every question. It was clear he takes great pride in his work and genuinely cares about keeping systems running efficiently and safely. Our A/C system now runs the best ever. Again, this was our third service from them. I highly recommend Jerry Davis and AC Team to anyone seeking trustworthy and high-quality HVAC maintenance. Rex and Annetta Rhinesmith read more

The AC Team Heating and Cooling, LLC is the company for the job. This company is always responsive, prompt, efficient, and high quality. The company does the job right from the first try. The world is still a great place to be because of people like Nick and his company - The AC Team. After a new air conditioner was installed in my house by the Orangutan company, a Home Depot contractor (try to stay away from this company), I had a leaking roof and problem after problem. They could not fix or didn't want to fix the problem for five years of warranty. Finally, my colleague recommended me to call The AC Team Company. Nick fixed the problems and repositioned the air conditioner in no time. Since then, I have not had any problems with leaking or the cooling system. The new air conditioner in my mom's condo stopped working. I called Nick. He was very busy that day but found the time to stop by to take a look at the system. He made an ac running but discovered that the system was installed incorrectly. He could have easily charged me a thousand dollars to fix the broken system, but instead, he contacted the previous installer and made him come over and re-install the system. I cannot express enough how thankful I am. I referred The AC Team company to some other friends, and they were all satisfied customers. Nick, you are amazing! Thank you for the quality job! read more

I can't thank Nick, the owner, and Erin enough for helping us out when we had an issue with our Trane AC unit. I had been using Orangutan for all my AC needs and when their Tech showed his utter incompetence by diagnosing a perfectly good compressor as being faulty and wanted to charge me $2200, I was desperate to find someone who could give me an honest second opinion. I was referred to the AC Team by a good friend and I called Nick immediately. Even though it was a weekend, they returned my texts/calls and set up an appointment for Monday to come out all the way from Surprise to Scottsdale (a good 50 min drive) to inspect my units. Nick found that there was a faulty breaker, loose wiring and dirty filter. Not wanting to do anything more than what was needed, he made two trips during which he thoroughly cleaned the filters, tightened the connections and went to the local hardware store and replaced the circuit breaker. These guys are honest and true professionals and will go out of their way to do right by the customer. I would highly recommend that you give them a call if you are having any HVAC issues. read more

Amazing people and service from the AC Team! I was thinking about replacing our home HVAC system and was enquiring with a few companies. Luckily, AC Team called me first to discuss my needs. When I explained that my system, while 10 years old, still works fine and had generally been "gently used" on account of the home being vacant in the summer months. I received a great education on the benefits of taking a "if its not broke, don't fix it approach". Nick was able to come the NEXT DAY (how many companies would do that??) and did a health check on my system (finding no problems) and provided advice on what we could do to increase dust and allergen filtering. He also set-up a new wifi connected thermostat so that I can check temperature and system operation remotely when we aren't in Arizona. I will certainly being using AC Team for regular servicing and they'll be my choice when a new system is needed. I'm left feeling that one call from AC Team saved us $8,000+ today. This is a company that values honesty and integrity in service over making sales. read more

I knew our HVAC system would eventually go out as 20 years old. We were lucky enough to have it happen in the winter so bundled up and started our search for a reliable company. Nick of The AC Team Heating and Cooling came out right away and was able to give us a quote and recommended certain changes be made to increase the comfort of our home. Best decision we could have made was to go with Nick and the AC Team. Nick and all of his crew were very professional. They let us know what was going on during the removal and installation of new system, were clean and knew what they were doing. As a senior I appreciated that Nick was able to set up the new thermostat so that I could easily change from heating to cooling later and not have to program a lot of things. I look forward to working with Nick and The AC Team in the future for the semi-annual check ups and know that if any problems arise they will be right there to help resolve. I highly recommend the AC TEAM Heating and Cooling. read more

I called The AC Team on the hottest day of the year after my 12 year old unit stopped working. Erin squeezed me into their busy schedule and arrived soon after my call. He evaluated my situation and told me I could replace the condenser motor and get a few more months or years out of the current unit or replace the unit. I elected to replace the unit. Erin explained the company mission and philosophy which is available on their website. This all happened on Wednesday and they installed the new AC on that Friday. Nick showed up on time with his crew and had the difficult job done in around six hours. Everyone on the team was professional and courteous at all times. They left my house clean with no mess remaining. I am a very satisfied customer and highly recommend The AC Team when you need your ac serviced or replaced. read more

Nick and team are INCREDIBLE. We first met them a few years ago when we needed to get 2 new A/C units. They were, by far, the most friendly team that came to give us a quote. Nick provided many cost-effective options (A/C units are NOT cheap but he did what he could). Not only did they get the new units installed but they fixed the builder mistakes like pans not being level, incorrect drain lines, poorly created air exchanges, etc. It was a mess up there and they fixed it all at a reasonable price. The other day we had to call due to our downstairs A/C not cooling. Although we scheduled a service call for the next afternoon, Nick was able to work us in that morning instead. They had us fixed in 15 minutes!!!! THANK YOU AC Team!!!!!!!!!!!! read more

I cannot express enough how grateful I am to have found this AC company! When our AC suddenly stopped working, we received quotes from other companies suggesting an ECM motor replacement that would have cost us $1600. Desperate for a solution, we reached out to this company on very short notice. They promptly arrived and got to work immediately. After a thorough inspection, they discovered that the issue was not the motor but a simple wiring problem. In just 30 minutes, they had our AC up and running perfectly. Their honesty and expertise saved us over $1000! I highly recommend this The AC Team to anyone in need of AC repair. Their professionalism, efficiency, and integrity are unmatched. Thank you for providing such exceptional service! read more

Our 20+ year old air conditioning unit recently failed. We had a Home Warranty Service but we were not impressed with their contractor and the time it would take for possible repairs. We decided to replace our old system and we contacted Erin at The AC Team (recommended by a previous customer). We met Nick the next day on Friday and he was able to get us scheduled quickly and we had a new 5 ton AC/Furnace system installed on Saturday! We were impressed with their competence and quick service on very hot days. They have great customer service and even helped us get a partial rebate from the Home Warranty service. We highly recommend the AC Team for you HVAC needs. Thank you Erin, Nick and the AC Team. read more

The AC Team came highly recommended on our community website and I called in a panic when AC went out in this record heat. Nick came out at 7 PM, looked at the system (4 years old and serviced last year by another company for over $600!) and offered two suggestions. He really thought my system just overheated. He came back this morning at 10 AM to re-check , go into the attic and see if he could diagnose. He really thinks the unit just couldn't take the 120+ temps and it is working fine today. He wouldn't even charge me his trip fee because he was in the neighborhood with another customer. You don't find many as HONEST as Nick. He is my "go to" for all heating and AC needs. read more

I had the AC Team install my new central AC and heating unit in May . I heard a slight noise coming from the outside unit where the big fan is . So I called Erin told him my concern and he immediately sent out his team of techs. No waiting no excuses! These guys are the best ! It turned out that the noise we heard was caused by a lizard that got into the unit and got hit by the fan ! But nevertheless we are so impressed with the response time ! We are in the middle of a heat wave and they have to be busy, but they still came out and addressed our issue . I highly recommend the AC Team , you won't be disappointed they are quick professional and honest. Good job guys ! read more

I have been dreading calling another AC company after the monkeys from a different business left me with a plethora of problems and repairs. Kyle from the AC team came out to visit and his customer service is impeccable. He walked me through everything, showed me photos of my unit and what needed to be repaired/replaced. Kyle answered all of my questions and was just amazing. I felt so comfortable having him and I won't hesitate to call when I have any issues. I'm grateful to have met this team. After my first visit, I gladly signed up for 3 yrs of maintenance with them. Proceed to call them with confidence! I'm not easy to please and they met my standards. read more

I am an out of State Executor of a family estate. The AC went out on the AZ family home which has been sitting vacant for almost 2 years due to covid and other issues, but is now on the market. The person watching the property for me in AZ (I live in TN) recommended the AC Team. They went above and beyond in helping me to get the house ready for sale and I am greatly appreciative of their efforts. Their timeliness and efforts were phenomenal. The follow-up email from one of the owners indicated a level of service rarely found these days. If you turn to anyone else for your AC repairs, you are making a mistake. read more

I requested quotes and product reviews from A/C companies that represent numerous well known brands. I had many must haves and nice to haves from an A/C, heat and air movement systems. Erin listened to my requirements, offered a list of equipment bundles that would address my needs. Once I made my selection, Nick and team went to work measuring, confirming what I selected would fit the best way. The A/C Team truly are a team from intro to the hand shake when the job exceeded my expectations. This team is honest, provides quality work and follows up, I cannot say enough, you will not be disappointed. read more

My water heater went out during the week and The A/C Team came that same day to accommodate my work schedule. Frankie arrived and assessed the situation. My twelve year old water heater needed to be replaced and we set the installation up for Saturday morning. Frankie arrived early and took care of the installation in a very timely manner. He is the consummate professional at his craft and is always personable and courteous. This was my second time I have used the Team and I am 100% satisfied with both events. I would highly recommend them for any a/c or water heater problems. read more