My dealings with prosolutions goes back about a year it's been nothing but a nightmare and had gotten worse!!They promised a lot of treating the customer great they promised a lot of good quality but what I found is that they are deceitful and will play you as a fool talking down to you and trying to sell you a bunch of nonsense in order to push off warranty service. What I found was them trying to hide damage to my home and got very defensive when I mentioned it, later found walls scratched and stuff that was rigged that was obviously very unprofessional. Because their lack of detail and rushing I got a leak which I didn't report because quite frankly I would have been blamed somehow as these guys take no accountibilty and when they do they get pissed at you when it's their fault. It is a lost battle trying to get through to these people so Thank You Yelp!! The owner Don was and has been very abrasive and downright cruel in the way he spoke to my wife and me very pushy very in-your-face very like you don't know what you're talking about and he knows best and that's how it is how it's going to go and deal with it. He said "there are plenty of people who go without A/C in AZ if they can deal so can you" Really and on top of everything else they lie and withhold information like. Let it be known there's an option if you have a Lennox air conditioner that Lennox would open up their warehouse anytime for businesses at a service charge but yet this company doesn't offer this service or at least offer to the customer to pay the service charge (see lennox.com) they instead say oh well see you Monday. If they are all about the customer well don't you think you should give the customer the option to fix their under warranty AC unit at least. I have a family of 5 plus with 2 small children and a furry little shi tzu that are supposed to endure days ofJuly AZ heat because we are not proirity! See they said Saturday 1st thing Monday "I will make sure this is a proirity" Said Roy...Get a call Monday and guess what they have a young girl telling us PYSC!! and they flaked out saying can't be there till tomorrow what a bunch of cold hearted pompus egotistical little boys they sure can promise alot of stuff but when it comes down to it they are focused on the$$$$ Truth be told there is a Lennox distributor about 15 minutes from my house opened today at 730am and we were told it's on order...Well hate to tell you how to do your job but golly gee whiz ya think you can pick it up yourself on your way to my house or just can't connect those dots, I know quite confusing...lol HOLD EVERYTHING I HAVENT EVEN TOLD YA'LL THE BEST PART... See Saturday AC wasn't working quite right a code came over the thermostat and when I googled and researched the code and upon reading and going to many "professional websites" the issue was a fuse. So when the tech came out he went outside and BAM!!! PITCH BLACK ALL POWER OUT!...a few seconds later back on and about 15 minutes later Roy comes in and proceeds "looks like you need a compressor, when your power went out it blew a hole in the compressor, I ain't ever seen that happen" you do have some lightening around here" For crying out loud these guy screwed up somehow and blamed lightening and he also added "you know mechanical parts they just go out you never know why" thank God he us not a aircraft mechanic it even car mechanic for that matter. So let's summerize... - Paid over 5000 July 2016 and was promised yearly maintenance (hasn't happened yet) - Damaged walls, ceilings and rigged things together - Was rude abrasive and just plain mean - lies about getting service right away by blaming "the manufacturer isn't open" - lies about timing over promises and under delivers - talks down to you like your brainless or tries to use tech jargon to confuse you when. It makes no sense - shows no compassion and quite the opposite by acting like a Demi-God and I believe likes to know he can make you wait if he wants to - the techs actually cause the current diaster - failed on promise for service today Monday (tip - there are temps for hire if you can't keep up with your poor quality installs) So thank you for reading as this is 100% the reality of our situation with Pro Air Solutions in the nicest explanation possible read more

I am writing this letter on behalf of Don Wade of Pro Solutions Air. The HVAC system in my house had stopped working for several days with the outside temperatures in the mid 100. I didn't know who to call as I wanted to work with a company that I could trust that would not rip me off since my wife and I both suffer from disabilities and live on a fixed income having limited financial means. So I mentioned my problem to a friend from church and he referred me to Don of Pro Air Solutions assuring me that Don would take good care of my needs. Upon calling Don on his mbl phone I was able to speak with him immediately, explained the situation with my A/C and my limitations on what I could afford to pay. Don made a commitment to give me a very fair price for his services rendered and though he was across town on an all-day-job that he would be at my house before the end of the day. Within an hour after speaking to Don, his wife showed up at my house with a portable cooler for my wife and I to use until her husband was able to come to the house and fix the problem with my A/C. Don arrived at my house in the early evening, worked for close to 2 hours on my roof while using a flashlight and got my A/C working properly again. The inside temperature of my house almost immediately began to drop from 90 to cool off my wife and myself. The reason I am writing this letter is because my friend was absolutely right, Don went the extra mile to take care of my A/C problems, and to do so efficiently and responsibly. My wife and I were so impressed with his honesty and professionalism to not only repair our air conditioning system but to honor the price that he agreed to charge us even before completing the repair. We were also equally impressed at the compassion and sensitivity that both he and his wife showed to us in our time of need. I told Don that I would not hesitate to tell all of my family and friends of how thankful I am to discover that there is still someone like Don Wade out there that provides professionalism, courtesy, honesty, and integrity in how he goes about conducting his business with his customers! My wife and I certainly feel we have been blessed by this experience with Don and his wife. Sincerely, R Y read more

Pro Solutions Air and Heating is just the company I have been looking for for years! A company that was approved by AAA and came as an advertisement of endorsed companies. Also a $39.00 tune-up check package in the spring of 2015. I took advantage of the package and during the check-up a dual run compacitor was diagnosed as not running in the full capacity that it should. I always go on the roof with the service tech and was able to see this to be fact. I was provided the option to replace this now or wait and see how long it would continue to run. Never was I pressured to buy the part or to have the compacitor replaced. I waited until the end to see if I was going to be pressured to take out a service contract or still replace the part. This was not the case. Because of this I decided to have the compacitor replaced June 2, 2015. Finally an honest company without selling service packages that expire. (they do have service contracts if you ask and want to purchase them, however it isn't something they pressure sell or try to sell to you). August 2, 2015, I hear a terrible racket coming from the AC unit and when it is in the middle of summer and with temperatures well over 110, I had a service representative here the same afternoon I called. It was a simple fix adjusting the fan from not hitting the side of the unit and the charge was only the $69.00 standard service fee. Today October 13, 2015, at 6:00 AM leaving the dog out I heard the unit again making a terrible scrapping metal sound. I anticipated it to be the same problem as August 2. I called Pro Solutions Air at 6:00 AM and had Don Wade the owner on site at 8:00 AM. Sure enough the problem was the same thing and I observed the condition by accompanying Don on the roof. When the work was completed I asked what to write the check amount out to and Don said, "there is no charge". This is when I actually mentioned how I found the company and appreciated their no hassle service contract. That is when Don said, "I'm the owner" this was even more affirmative that I had found the company that I will continue to service my AC and when I need a new unit this is who I will purchase from. Bill Patterson, NW Phoenix read more

I had called Don about getting an estimate for a install and he came out the next day and supplied one. I had called a few others as well and wanted to wait until the other quotes came in. I had used Pro Solutions on another home that I had lived in and when that unit went out in the heat , "they were Jonny on the spot " so I decided to go with them again even though they were not the Cheapest, but they took care of me once before and that meant a lot to me. So I had them come out to do the install the other day and I couldn't be more pleased. It was supposed to take two days and they sent out at least 3 crews to get the job done and they finished in one day. Impressive!! I am definitely a life long customer and would highly recommend Don and his crew to anyone needing a repair or replacement unit. Excellent Job! Don, Rueben, and all the crew members. Thank You! Doug R. read more

I contacted Pro Solutions for a quote to replace my 5 ton heat pump and air handler. We had 4 other quotes along with Pro Solutions. We have 3 A/C units on our home, two for the main house and one for the downstairs. Don came out the next day to look at our situation and give us a quote. He was professional and provided a professional and complete quote for the new install (s) Our units are 15 years old so we ended up replacing both units serving the main house which had cost saving results. Don guys , lead by Brandon, were professional, informative and polite. They did their job well and Brandon communicated all they were doing very well. I have already recommended Pro Solutions to a friend. So far, we are very pleased with Pro Solutions performance and would call them again should the need arise. Thanks Don Thanks Brandon Barry read more

Pro Solutions Air was my choice for replacing my Air conditioning/Furnace three years ago. After talking with several companies, Don the owner, came to my house to explain their service, answer all my questions, and recommended the right unit for my needs. He was genuine and very customer focused. He offered the best value and service vs. other companies I spoke with. The service includes 10 years of annual maintenance on your units which is complimentary. This is an excellent service focusing on the customer. Their staff has always been very professional, courteous, on time, and pro solutions. I highly recommend this company to any one who may looking for one of their many services. It is such a pleasure to always do business with this company. I want to thank them for all they do every day for all. read more

If I didn't know anything about HVAC/R, I know now! I was referred to this company bye The B.B.B./Rosie On The House. I received a call 30minutes prior to their arrival, which was amazing. Upon arrival of my scheduled appointment, I was greeted at the front door by a young man named Jordan. He was so professional and kind. He did not mind explaining to me everything that was going on with my split system. He even offered for me to watch, while he performed the repairs, needed to get my system back up and cooling. I kinda feel like I know a little bit about HVAC/R now, that I can pass on to my neighbor. Jordan and Pro Solutions Air Heating & Cooling are always welcome in my home. The prices are right on point for today's market. The customer service was impeccabl. 5 thumbs up! read more

My Air conditioning broke during the storm last night, and the house was getting VERY humid, hot, and stuffy. I called a friend of mine who referred me to Pro Solutions Air. I called Pro Solutions Air and spoke with Don, and he arrived at my home shorlty after that. It was only minutes after Don arrived that he found the problem, and explained what it was to repair. After a short time he had us up and cooling again. My daughter and I are SO thankful for Pro Solutions Air coming out the same day, during a storm, as well as after hours to fix our air conditioning. I appreciate the honesty, and quick service provided by Don, an dwill use and reccomend them to others. Linda R. Laveen, AZ read more

Wow!! I have finally found an air conditioning company I feel I can trust! This is the second time they have been out to my home. Jordan the service Tech was excellent, he spent the time to go over things in detail, he seemed to be very knowledgeable and he made sure he cleaned up well before leaving. In the past I have NOT been happy with different companies I have called. Pro Solutions Air are very professional and I couldn't be more pleased. Because of the above I also signed up with them for a maintenance Agreement which was reasonably priced and I feel worry-free regarding my air conditioner now. Thank you so much for being a good and reputable company. read more

Called Pro Solutions Air to schedule an appointment to check my heat, they were quick and efficient. Ruben was courteous, kind also was able to get me a service on the same day which was awesome. Service tech came out and was able to repair the heater the same day. Ruben even called me a few days later to follow up to see if there were anymore issues. Awesome service all around from Office to technician to repairs, cost was also very affordable and very professional. These guys are what I always look for integrity, honest, professionalism and of course affordable. I will definitely be calling them when I am ready to buy a new ac. Thank you Pro Solutions read more

My AC went out around 11:00 PM, and with a baby and pets in the house, I was really worried about the heat. I called Pro Solutions, and Jordan came out after hours without hesitation and responded quickly. He was professional, courteous, and got straight to work. He quickly found the problem, explained what was going on, and got everything working again. I'm so grateful for Jordan's help. Thanks to his fast response and quality service, my baby and pets were able to sleep comfortably through the night. If you need an HVAC company that's reliable, responsive, professional, and willing to go the extra mile, I definitely recommend Pro Solutions. read more

Review:* The professionalism, technical expertise, and excellent customer service exhibited and provided by Pro Solutions Air technicians (Brandon and brother Dillon) is second to none. I'm a 24+yrs. retired Air Force jet engine/ aircraft maintainer. I know a thing or two about taking pride and ownership of assigned tasks. The two above mentioned clearly demonstrated they too possess that quality we rarely see these days. The excellent customer service provided for me by Brandon and Dillon reflects great credit upon themselves and Pro Solutions Air. Highly recommend Pro Solutions Air for any and all of your AC needs. THANKS GUYS..!! read more

I recently had my roof replaced and in the process, my solar water heater connection was damaged. Roy from Pro Solutions Air promptly came out to my house to assess the situation. This guy epitomizes customer service. He was not familiar with my system so he took it upon himself to do some research and returned the following day to make the repairs. He was very courteous and went above and beyond to ensure I was satisfied. Based on my interaction with Roy, I will happily go back to Pro Solutions Air for any of my solar or HVAC needs. Thanks for being a great company who puts the customer first. Dave Harrison read more

We were recommended by a friend to Pro Solutions Air. Tom came out to do a system check on our 18 year old AC unit. Tom called half an hour before his arrival. He was professional and great in answering all of our questions. He replaced the connector and gave us tips to keep system running. He was also nice enough to check one of our vents to see if we needed them cleaned. We ended up with purchasing the maintenance plan which gives us priority service and 15 percent off parts. We are waiting on a quote for what a new system would possibly cost. We would likely use them in the future! read more

Jordan was great and so nice! Highly recommend Pro solutions! I have been without AC for 31 days, long story short because my home warranty company assigned me to a not so great contractor who said they could not determine the problem and that nothing was "visibly" broken" with my AC unit but left without it running or providing a solution. Thankfully I was then assigned to Pro Solutions and they advised there is a leak and that I need a new unit! So happy to have an answer after 31 days even if we still don't have AC at least they helped us confirm a solution! read more

We have been using Pro Solutions Air for 6 years. Don has always come through for us when we have had an emergency. Don is so honest and trustworthy. He explains exactly what is going on and what needs to be repaired. He never tries to up sell you. We have referred Pro Solutions Air to our family, friends, and clients. Everyone has bee extremely satisfied with his work and professionalism. Pro Solutions Air is the ONLY place we will hire to touch our AC. We know we will get treated with respect and honesty. Best AC company in the whole valley!!!!! read more

Our A/C died and after spending a hot, sleepless night, I called Pro Solutions at 6:00AM on a Saturday and within 3 hours, Bill was knocking on my door. He was super courteous, friendly and professional and in about 30 minutes, he swapped out a defective capacitor and we were enjoying cool breezes once again. He didn't even charge me for the labor!! I've used this company twice and their customer service, from their phone reps to their field techs, has always been top notch. Give them a try if your A/C breaks down. You won't regret it. Vince G. read more

Let me tell you all right now to STOP and call this company for any of your air conditioning or heating needs!!!!!!! I have NEVER been so impressed and treated with more respect than "Pro solutions Air" I don't want to bore you the ugly details but the owner Don immediately answered my tearful call on a Sunday morning to come home from a trip and discovered my air conditioner had taken its last breath. PRO AIR SOLUTIONS to the rescue, I sound like a commercial but, seriously they came, fixed it, and my tears were gone!!!! read more

Pro Solutions has great service and technicians! Roy was scheduled to repair an A/C on a Saturday for a tenant that had been without air for almost a week. It was later in the day and he had called to let the tenant know his truck had broken down. It was a few hours before he got his truck up and running. He kept the appointment after his busy Saturday in 115 degree weather and repaired the tenants A/C that evening. That's going above and beyond the call of duty! Pamela D read more