We went on a Friday evening, later around 7:30 thinking it wouldn't be too busy. And it really wasn't. We wanted to sit outside so we waited for a table, maybe 25 minutes, but no problem as they did offer an inside table immediately and we declined. We sat down (a party of 4) and were given menus. We never saw another server the entire time we sat there. 3 of the 4 of us had empty drinks, we never even got water. We waited well over 20 minutes to never get any service. We got up and walked out without even being acknowledged. Very disappointed and will not be returning. Too bad because it is a great location with what used to be good food/service. read more

Been here several times in the past year, twice in just the last 4 weeks. It was never excellent, but the last 2 times had VERY poor service. A few weeks ago, our server seemed inexperienced and poorly trained. Lots of mistakes due to being disorganized and apparently not knowing the basics of waiting tables. Then tonight, our server flat-out forgot about us and seemed to be serving tables all over the restaurant, indoors and on the patio. Maybe she was spread too thin? But we waited for a half hour after placing our order and finally tracked down out server to inquire why we didn't at least have our soups. After the soup, another long wait with no server in sight and finally tracked her down again to request food to be either boxed to go or outright cancelled. Meal was finally served, but we were pissed and no longer interested in the food. Just wanted to leave. Even before these two episodes, they were not great, but we came back because at least they have outdoor seating. But we will avoid this place in the future. read more

Not recommended. The service was shotty at best. You know when your server has her hair all disheveled, no makeup on and talks like she is conversing with her best buds?? Doesn't make you feel confident in your service for the evening. (BTW, addressing a couple by "Guys" doesn't fly in a seemingly nice establishment like Pullmans) When the girl brought out the bread, there was no butter. Strike 1. When she brought our food (which took 34 minutes for two chicken entrees), the plates were stinkin hot, but our food was cold. Strike 2. My date asked for a beverage which she never brought out. Strike 3. The food quality was mediocre. I could have cooked it myself and it would been better. Your chicken marsala needs some help. Perhaps revisit the recipe, I think you're missing something. read more

Lied and said their kitchen was open until 11, Turned us away when we got there at 10:15. No apology... Horrible service.

Wonderful seafood! Had the grilled haddock and slaw for supper and it was delicious. My table mates all had different menu items and there were no complaints. This on a night of many promsters in the restaurant. The food was great the service was amazing. I highly recommend dining at Pullmans read more

I love Pullman's. Whenever my husband & I visit Appleton we eat here. Their food is delicious, the environment is really cool - with a view of the water as an added bonus! The service has also always been great. Would recommend to anyone! read more

Had high expectations for our meal. Sadly, we were disappointed. Interior was dark, dirty and dated. Server was friendly but rather annoying. Pizza was nothing special. Tasted like I was eating a frozen Tombstone pizza. Only thing worthy at Pullman's is the waterfront view. Next time, I think we'll stay home, save the money and make a frozen pizza instead. read more

The 2 stars are for the riverfront atmosphere, French fries, and the friendly waitress. There is very little, and less since they changed their menu, vegetarian entrée selection. They did have a lack luster wrap - which I would not order again. Vegetarian food is no longer just for vegetarians. You can at least get a plant-based burger at most other restaurants, including some fast food chains. Please take a clue from some more progressive restaurants where salads, pastas and some other entrees are now priced without meat, where you can add meat if you want at an additional cost. read more

Great outdoors seating with a view of the river, friendly staff, and good food and desserts.

5 hostesses - Really! They had us wait even though there were tables available. There was no initiative to make you feel welcome or comfortable.The overabundant wait staff didn't even look like they were interested in the customers. * Everything was on the pricey side. * Fish was overcooked and dry. * Other food was well below expectations. * Portions were small. * The atmosphere is the only redeeming quality. Overall a big disappointment. read more

The fried perch dinner was obviously cheap frozen fish, mushy. They should take it off the menu it's so bad.

Went with a very large group. We preordered our meals from 4 choices our group decided on. We waited an hour and a half for our meal. When it did come out it was slow. Some were completely done eating before others received their meals. There were also 2 other large groups in the same area this was happening to. If your kitchen is unable to meet that type of volume you shouldn't book that many large groups at the same time. Extremely disappointed. Our food was mediocre. read more

Aka Trolley Square. Walk into the building to go back outside for patio seating overlooking the Fox river. The service is hit or miss. I only had myself a Woodchuck Amber Cider. Friends had the Bond cocktail and a Long Island. Super sweet beverages. There is only two fire pit tables. The other areas are currently for wedding occasions. read more

Food was great, but our server was fantastic!!! John was brand new, but he did a fine job of serving us. We could have asked for a better waiter. John built rapport with my kids, and more importantly with my mother. My mother ordered so many different kinds of soups, and John was very patient and nice to her. We will be back. But John must be our server. read more

This is a nice setting on the river. The beer and drink selection is good. However the food is just too heavy. I had cedar plank walleye which was so buttery & cheesy I couldn't really taste the fish. That could be fine if I'm eating a lower grade fish, but with walleye a finer touch would have been nice. read more

Good food. Really unique and pretty. Trolley car in lobby gives a nice touch. Must be beautiful in the summer being right on the water. Waitress was attentive. Just a really nice place to enjoy a nice meals. Menu has large selection and good choices. The steak was perfect and tasty. read more

Great restaurant if your tired of chain restaurant meals. Based on previous comment I stick to seafood and chicken. The broiled haddock with peppercorn was delicious. I wanted to try steak but with all the fish options I thought that may the way to go here. The bruschetta chicken was good too, but I'd go back for the haddock next time. read more

Local chain with nothing special to it. The location is nice and the building is nice space but the food is just OK. Everything is very heavy even the pasta dishes. read more

Had lunch here, food was okay, service was super friendly but slow. Took us a while to get our food. The items highlighted in yellow on the menu are considered signatures dishes. I ordered the pizzalad, which is a chicken cesar salad on top of a cheese thin pizza. Yes, sounds different, but it wasn't too bad. The only disappointment was the crust was extra crispy, a bit burnt (charcoal black color). Did I mention the service was super friendly?!! Glad we tried it....once read more

Ok meal and service on our first visit and terrible food on our second. Great location but not sure if we'll come back a third time.

Love eating out on the deck on a warm summer night. Great food too!!

We went here for a Friday night dinner. We were lucky enough to get outside seating. They have a very nice patio right on the Fox. Being Friday in Wisconsin, I had the fried perch. I thought it was okay. I was slightly disappointed with the beer list but did end up choosing a scotch ale. Our server was fine. I would go back here as long as the weather was nice enough to sit outside. read more

You'd be crazy to complain about this place. Its a decent addition to the choices of brewery restaurants in the Appleotn area. I enjoyed the beer selection, views, spaciousness, comfortable decor, fish and sticks, bruschetta, asiago marinara dip, and a variety of main courses. The staff is friendly, its free and easy parking, and compared to what I'm used to paying in many other cities --- its a bargain. read more

Only went for dessert and a beer but had fantastic service from our waitress. We were seated right away, and had a fantastic riverside view from our outdoor table. read more

My roommate's family visited us in Appleton yesterday (we're summer interns), and we were looking for a place to eat. Asked for recommendations from three people on the sidewalk - they were together, and all of them said "Pullman's" simultaneously without even looking at each other. So I guess that made me expect something way better. The food was pretty good, but I feel like my mom could make something more delicious. I had the Chicken Marsala - a new item on the menu. I was disappointed that it wasn't hot. Not even warm, really. It wasn't enough for me to ask them to reheat it since I've eaten many home-cooked, room-temp meals before... I'm used to it. Besides, they had a packed house that night. The dining room and the outdoor seating was pretty full. (I guess I'm pretty forgiving?) The flavors made up for it. The portobello mushrooms were good, and so were both of my chicken breasts. They were fairly tender but not juicy. I was just happy it wasn't dry. My roomie and the three others with us really liked their food though - Bruschetta Chicken and Tenderloin. I enjoyed their desserts (we got the Tuxedo and the chocolate cheesecake) more than my entree. The sugar snap peas I got on the side were yummy too, nice and crisp. read more

Our first time here. Although our service started out a little on the bumpy side given the waitress said it was her first time serving by herself, it was a wonderful experience. The food was excellent, atmosphere was pleasant. Still was waiting to see some lobster in the lobster bisque soup which the waitress served with the meal instead of before, but I was polite with her being her first time. Portions were more than expected. I had the perch platter and it had 5 pieces on it along with the very large baked potato. My wife had the chicken cordon blu and it was very delicious and like with the perch was more than enough. Would definitely recommend it and will return. Map on yelp has location northwest of actual location. read more

Pullmans At Trolley Square - Beautiful views from the river walk. - American Near Me - Appleton, Wisconsin

Great location and atmosphere. Service was superb. Highly recommend the pizzalad and the bruschetta chicken dish. Shout out to our server Nate read more

Great place to go. I love making the visit when I'm in town. Great food and solid prices for what you get.

The building and location is an absolute gold mine; unfortunately the food does not live up whatsoever. It seems prepackaged and just microwaved. I question if anything on this menu is made from scratch. The pecan salad was an absolute joke having 5 short little strips of dry, plain, unseasoned chicken with some ground up pecans dropped loosely on top. This salad was $11.99! I expected MUCH more. The BLT was just okay. The tomato basil soup and french onion soups were actually good. I would say that next time we go there I'll just order the soup... but after many previous poor food quality experiences at this restaurant and its sister restaurants in Appleton (Good Company, Beefeaters) there will NOT be a next time. I could make any prepackaged meal from the grocery frozen food section and it would taste much better and cost far less.. We only went this last time to use up a gift certificate that we had received. Done! read more

Decent Food. Server seemed like she had been working there too long, not friendly and seemed pre-occupied. I don't think she smiled once. She asked what sides I wanted with dinner, and when my dad got the bill, we were up charged for them. She made it sound like it came with the meal. It's not the extra money, it's the principle. I study wine, and have worked in restaurants all my life---the bill was still well over a $100 for 4 people. I was home visiting my family for the first time this year, and it while my dad was understanding; it left a sour taste in my mouth of the place. Poor practices for someone who looked like a seasoned veteran. read more

Just ate at Pullmans at Trolley Square​ and had a caterpillar in my sisters snow peas. I talked to the ASM John and he basically did not care. He told me they wash everything they serve and when I asked if he truly washed all the snow peas, he said YES. I asked is he washed the caterpillar before they steamed it and he got upset at me and said he didn't want to talk about it any more. The bill came to over $200 and the food was not very good. BE WARNED....stay away from Pullmans unless you want bugs in your food and a horrible attitude from the staff. read more

Pullmans is a great restaurant on the shores of the Fox River. Near downtown Appleton, the decor is attractive, and the food is great. Recently, with the help of Tim, their General Manager, we set up a surprise dinner for our wedding anniversary. Several years ago, our wedding reception was held there, and Tim ensured we had the same table as we sat at that night, white linen table cloths, and candlelight - all arranged in advance by phone, as we do not live in Appleton at present. My wife had the Salmon and it was terrific. I had the tenderloin steak and it was great as well. Prices good. Our waiter Brandon was excellent as well. A perfect evening. read more

They got my large party in at last-minute notice, and service was great. The food was excellent -- I'm craving the bisque soup now!

Went to Pullmans for my birthday & while our server was great the food was not ~ I won't be returning

Hubby had business dinner here w/group of 50. He couldn't wait to take me there for dinner. Well...after tonite's meal it has gone down even in his initial estimation. Started w/jumbo shrimp cocktail. Shrimp obviously frozen, not fresh. But then this is a "corporate" chain that incl. places like Fuddrucker's; so much of their food is purchased "corporate". The bread they brought to our table was two strangely formed dinner rolls (Pillsbury?). Tasteless and barely warm. My entree was King Crab Legs. When server arrived w/plates she cautioned us, "Be careful. These plates are hot!" I had to move my plate towards me...cold. The crab was also stone cold and rubbery. The butter that comes w/it is in a small stoneware bowl and it started to congeal before I finished my meal. The Roasted Red Pepper/Tomato soup was good. Then again, it probably came in a "corporate" sanctioned tub or bag and all they had to do was open it and heat. Hubby had steak and crab legs. He said steak had good flavor but he had asked for it med.-well and it came a lot pinker and bloody. Also...one of his crab legs was EMPTY!!! No crab meat, just one long empty leg. (They pre-crack these. Someone in kitchen must have been hungry...) Altogether very disappointing meal. We both agreed...this place off our to-dine list. read more

My wife and I went to Pullman's with our children for lunch on 6/21/15. This was one of the worst dining experiences we have had. My wife ordered a pecan chicken sandwich. They brought her a fish sandwich. I ordered a Southwestern wrap. The chicken in the wrap was terrible. I can normally choke down a bad sandwich or wrap or burger, but I had to spit this back out on my plate. This would not have been that bad if we would have been able to order a different meal. But after we received our entree it was a good 30 minutes before our server came back to check on us. By that time our kids were done eating, my wife and I finished off what the kids didn't eat of there meals. And there we sit with our plates full and two bites gone. When we explained to the server our disappointment, he offered to get us a new meal, but we did not have time (and I was not confident that it would be any better). He said that he was going to get the manager. 15 minutes later he brought us the check, and took off the cost of the meals (that we couldn't eat). I have been to Pullman's before and have had decent service, and good food. With the unpleasant experience today, we will not go back. The only reason I gave them a 1 star, is because I could not figure out how to give 0 stars. read more

The greeter never smiled. The waitress was friendly but let our drinks go empty. Food was good. Service avg food good.

We went to Pullmans for dinner during Restaurant Week, an opportunity for restaurants to put their best foot forward. I was disappointed. The service was so-so: the waiter did not seem to know the menu or the drinks menu well; our appetizer plates were not removed before the entrees were brought out, and when I asked the server who brought the entrees to take the appetizer plates, he said someone else would take care of them soon; we were not offered drink refills or water refills. The food was also mostly so-so. My "black and blue salmon" was basically a piece of salmon with some fruit jam on top; the wild rice and asparagus sides were just ordinary. My husband's baked potato was topped with awful cheese sauce and the broccoli was nothing more than steamed broccoli; his steak was tough. Bear in mind, these were Restaurant Week features -- should have been special. The biggest disappointment came when my flourless chocolate cake turned out to be not flourless cake but a sort of chocolate mousse cake the likes of which can be found in many grocery store delis. read more

We went with a group of 6 people for dinner on a Friday night. The place has a very nice view of the river with outdoor seating as an option. Other than that, everything else about this place needs to be improved. There are too many great restaurants in the valley that will give you better service and food for your dollar. Our night began by registering with Lana, the hostess and the manager of the restaurant. She gave us a buzzer to alert us when our table would be ready. After 45 minutes, I returned to Lana and asked her how much longer our wait would be. She asked for my name and she was not able to locate my name on her list. I pointed out to her where my name had been written down on the paper. It was apparent that the paper with my name had been thrown away in the garbage. Not good, especially if you are overseeing the restaurant and you are the hostess and manager as Lana said she was. At this point, Lana put our name back on the list and she told us she would buzz us as soon as possible. Everyone in our group was willing to stick around. When our buzzer went off our group proceeded to the hostess. We were told they had a table for 2 people not 6. I explained that when we originally registered we registered for 6 not 2 people. We were told at this point it would be another 10 minutes before we could be seated. After what we had been through we were never offered an apology. I asked Lana if she would be willing to give us a complimentary drink as we continued to wait. She said it wasn't her fault and she refused to give us any complimentary drinks. At this point we decided to leave and never return to this establishment due to their decision to treat us the way they did. What is unfortunate is we know who the owners are and can't believe they would allow something like this to happen. Hopefully This behavior will not carry over to their other restaurants, Good Company and Beef Eaters. read more

Second. time at pullmans and this will be my last. Slow service and over cooked fish both times. This is to bad because its a very nice looking place. read more