Went on the website last week and filled out a form saying please contact me as I would like to set up appt to get a quote. Email says allow 2 business days. That has passed. Called this morning at 830am 6/5. Person who answered phone said will give message to sales reps who come in at 900am. I guess Puckett's has so much business they don't need new customers. If you aren't going to respond to requests via your website - don't offer that option. Not sure if the breakdown for today is due to person answering phone or sales reps. Definitely an interesting business model. Update: three strikes and you are out. I decided to go by the store in person since I had no response to my yelp email request and no response to my call. Got there approx 1030 am on a Wednesday (6/6). There was no one in the showroom. I stood around for about five minutes then followed the voices to the "office area" toward the far side of the store. A woman asked me "have you been helped"? To which I responded "no, not yet". She said she would be right with me. Ten minutes later she still did not appear. So I have decided that they really do not need my business - right. How many chances can I give them!! Sadly a friend referred them as she had such a good experience. I could not refer this store based upon my personal experience. My search is still on for my new flooring. It is now 6/8. read more

The crew was very sloppy and spit sunflower seeds all over the place. You can feel the seeds under the carpet. Someone on the crew also stole the change that was in a box in the bathroom. The box also contained my wedding ring. The manager denied that it was stolen and suggested I forgot where I left it. She also stated that her crews are accused of stealing all the time but and it never turns out to be them. WTF. Unless you want a bad job and robbed go somewhere else. read more

We recently had some carpet replaced by Puckett's flooring. They were so professional. The whole experience was pleasant. They were very fast and the prices were the best around. Thank you Puckett's. We will definitely use you again. Brannon and Leslie B. read more

Still working on getting my carpet replaced. They allowed me to take a few board samples home. Getting a quote tomorrow. I am only writing this now because none of the employees wear masks in the store. If this is something you are sensitive about, be warned. I asked the first employee who was one of the owners to wear a mask and he found one in his pocket and put it on backwards. Hoping if I go with them, the installers are less careless about a very serious pandemic. Stayed tuned for another review if I decide to go with them. read more

Place was great I buy all my tile here. I moved here from Vegas about a year ago. I got all my wood tile there. 5+ all the way around. They have great installers and there office lady's were super nice. I tell all my friends to go here if they are looking for flooring stuff... read more

These guys did a fantastic job on my tile and wood laminate install. I'd recommend them to my family and friends.

Ron Howe was our sales person and did a phenomenal job. The carpet install was beautiful, seamless, and is so comfortable. We had one mix up with baseboards but they came right back and made it great. We will be using them in the future for sure when it's time to do the tile. read more

They were great, very fast and did the job on a specific day It was all taken care of so fast. I made the call to them about installing carpet, arranged it all and the first time I saw anyone was when they were installing. I would highly reccomend this company. They also did my mothers house and it turned out amazing. Loretta wilson read more

We hired Puckett's over the summer to take up previous flooring in a condo we bought and replace with luxury vinyl plank. The quality of the product is excellent but the installation and service were extremely poor. I believe most of the installers were contractors who had no accountability and didn't care about the quality of the job. Luckily we had a general contractor who prevented them from cutting corners (e.g. making sure the floor was level before installing, which they would have skipped). When we moved in we discovered the dishwasher leaked, because when they took out old flooring they shoved the dishwasher back in without cleaning debris, leveling, etc. We would definitely not recommend this company. read more

After completely redoing the floors in 2 houses, I can only say that I'm ecstatic about the results. Kris is simply wonderful to work with and so patient! She always has a beautiful smile and a very calm demeanor even when I am changing the tiles at the last minute or the time frame. In the end it all turns out better than expected. I highly recommend this company because not only do they have great products, they have the best team of designers and installers. All are extremely professional, knowledgeable, personable and friendly. Kieth's team of tile installers is amazingly efficient, always on time and truly does superb work. Thank you to all for the fabulous job you have done in both homes. Kris deserves so many kudos for her hard work, kindness and she always follows up wanting the customer to be the happiest possible even if it means to change the tiles or flooring materials within a short time period. Kris you are the best! The prices are very competitive and the job always well done so don't hesitate to call Puckett's for all your flooring needs, they can get any tile or flooring you have seen somewhere else and they can match or beat the prices of the competition. 5 stars is not good enough I would give them a lot more if I could. My gratitude to Kris for her unflinching upbeat mood even when I stress her out and her excellent work/advice! I couldn't have done it without you. It is such a pleasure to do a large project with your great expertise and taste. Thank you, thank you, thank you! Again if you don't give them a call and try them you are missing out! read more

I purchased a brand new townhome in Mesa in Fall of 2017. It was not until summer 2019 that large carpet ripples started appearing EVERYWHERE. I contacted the builder's warranty department who got me in touch with Puckett Flooring, the company that installed the carpet in our townhomes. I was told by the warranty representative that this was a common issue that other homeowners were experiencing in my same development. I was eventually contacted by Mark Hamilton from Puckett Flooring. I immediately called him back and was assured he would bring this matter to his "supervisor's attention." I never received a return contact from Mark or any other Puckett Flooring employee. The giant ripples that keep popping up in my carpet are due to Puckett Flooring's faulty installation. My carpet was never stretched when originally installed, which has been confirmed by an outside carpet professional. I have called Mark Hamilton several times since I was first connected with him 7 months ago. He answers my calls but won't give me the time of day. Mark Hamilton tries to hang up as quickly as possible and always assures me he will speak with his supervisor, over and over again. I know this has not been brought to anyone's attention as I am consistently dismissed by Mark Hamilton and this disreputable company. I will be leaving this review on every social media platform available in hopes of preventing prospective customers from doing business with Puckett. read more

Went in, picked an in stock carpet - they were there the next day to measure and 2 days later to install. Easy, fast and good quality!

Scott Burhorn was honest, polite and fast and also had the least expensive product and the job was done so fast. I remodeled our kitchen, bath and flooring and it turned out beautiful! read more

Love Puckett Flooring - great flooring at a great price. Our carpet still new after 5 years!

I had a great experience with Puckett's. The cost for carpet was lower than I expected which is why I didn't waste time to shop around elsewhere for comparison. Scott was friendly, helpful, and inviting. He was at our home within days to measure and quote. The carpet was installed days later. The installation crew actually works for Puckett's which I like, rather than being bid out to an independent. Salvador brought his father and brother and they did a good job. He was also courteous through the day and remarkably still energetic to the end. Good customer service from beginning to end at a good price. I'll go here again when my other home needs carpet. read more

Diego Jr. came in on time, did a great job putting in a rubber strip to hold down our carpeting (as the old metal strip had been coming up since we moved in and we have an 8 month old who's ACTIVE). He was very polite (the other company our complex hired were rude and they claimed we pulled up ALL our carpet) and he just generally did fantastic. We are impressed! Thank you Diego Jr and Puckett's!!! You deserve your high rating on Yelp. Now my baby can crawl around with abandon without fear of getting a nail in her tiny knees. read more

I needed new carpet ASAP for selling my house. My realtor recommended Puckett's. I went in on a Monday afternoon, had help choosing an affordable carpeting, and on Wednesday morning it was installed. It looks great, the installer was on time, and everything was cleaned up perfectly. Thanks, Puckett's!!! read more

i have bought tile here a couple times. I worked with Scott. he really took his time to find us the right products at the right price for your budget. I will back for my next flip house. read more

Installed the WRONG tile on half the floor, then tried to claim no responsibility. Charged my MasterCard without my authorization creating a financial brouhaha. After months of discourse we settled on a number of tiles being replaced to try to fix some of the floor. Puckett's sent some good replacement tiles, but also a number of chipped/cracked/broken tiles that were unusable per the installer. Then claimed to MasterCard that they had totally fulfilled the replacement process. Very unfortunate they do not have the integrity to stand behind their products and workmanship. read more

We had received many estimates for having the carpet redone in our house and decided to get one more estimate with Puckett's. We are so glad we did!! We worked with Vanessa and she beat all of the other estimates we had received. She was great to work with and really worked around our schedule on when we could get the carpet installed. We would definitely recommend Vanessa and Puckett's to anyone looking for tile or carpet. We love our new carpet!! Dee A read more

At this point, I'd have to give them zero stars. After a couple of attempts, I couldn't even get them to call me back to schedule an estimate for a house a mile from their showroom. I guess they don't want my money. read more

So I am stunned this place has five star reviews. We called another company to do an estimate, and they sent Ray out to us. He in turn told us about Puckett's and said they could do the job for a little cheaper so of course we said yes. Not only did they send one poor man out to do a large tile job but they assured both me and their employee that the job could be done in three days (he called after I said something). The man who was very professional and helpful stayed late into the night to chip up all our tiles just so he could keep the timeline. Once the tile was done, it looked gorgeous. My husband waited around till 10 am on the day of our carpet install and when we called asking where the team was they said that they didn't have us scheduled. I called shenanigans and asked to speak to Ted who i was told was the owner. He bumbled about on the phone saying that they could do Friday which was unacceptable due to our jobs and the fact that we had been promised a three day turn around. Once I asked for a discount on the price all of a sudden a very capable team of four men came to my house with my new carpet. The job was done efficiently enough accept that I had to call them back after stepping on a nail that wasn't covered correctly (ouch) but it was fixed quickly enough. The workers are great but Ted and Ray left a lot to be desired. I wouldn't be putting up much of a fuss accept that I was told multiple times by both that it was a three day job, just admitting we got lost in the shuffle instead of hemming and hawing would have gotten them at least three stars but I had to get pissy and ask for my money back to get any sort of positive action. read more

Unfortunately being my first experience with new flooring, this turned out to be the most horendeous experience ever. It took about two months for final completion, including all the return trips that had to be done. First, the tiles were mislabeled so when the contractors came, they were the wrong one. They had already torn up all the flooring, so this started with a one week backlog. Finally got started, contractors did not show up on a couple occasions, and i got no call until late in day. As i work, my son was the lead person to make sure all was going right. The ripped out the baseboards, as i was going to have these replaced, but they did not care how they came out, nails were left in, dry wall was ripped off the wall. Once they finished the job, which was now about 3 weeks of living in dust and dirt, and unfinished tiling, we went through and noticed that tiles were not flush around the room, meaning that corners were sticking up and that some tile was higher than others. Also a number of them had hollow sounds, meaning not enough glue was put down. Started texting workers, and did not hear back. Had to contact Puckett's, who contact the GC, but he did not call back for days. Had to keep calling Puckett's to get in touch with them. Workers came out and tried to fix issues i had, had to remove some tile and put grout in places they missed. Also, tile did not bump up to the wall in some areas. Finally had Puckett's and the GC come out so I could show them what i was talking about. Put blue tape on every issue i had, that believe me that covered a lot of area. GC was supposed to get in touch with me and set up appt to fix. Took about a week, never heard back. Finally called him again set up appt. for 3 weeks later. I took off of work to be there, but they could not come that day. Took another couple calls and times to finally get them there. I could not take off again, so my son walked them through. He said they did not fix all items, just what they thought they should. So as of now, whatever is not right, it is what i have to live with. Even though the sales person at Pucketts was helpful and tried to get things done, I cannot recommend this company. read more

If u are looking for a great deal on carpet & flooring this is your place!! Ron was great- communicative, quick, great pricing, & his installers did a fabulous job getting my entire house done in 1 day. No need to research just give them a call, you will be 100% satisfied!! read more

We recently had wood laminate installed in three bedrooms. The installer, Robin and his helper were meticulous in their work. They also cleaned up the rooms after each day. The showroom had many selections. All in all, very positive experiences with the saleswoman and the installer. I would recommend this company! read more

I advise not using this company to purchase and install wood flooring. I contracted with them to install wood flooring in my house this fall and it was a very frustrating and unsatisfactory experience. I was recommended to them by friends who had purchased carpeting and tile from them with good results, however, my experience has caused them to conclude that the company should not be dealt with for any flooring purchase. read more