Public Storage

(5 reviews)

If you ever come to rent a storage unit ... ask for Sharon. She is so helpful and patient. Very…read moreknowledgeable about the storage facility as well as what can save you money and going to be the easiest for you in your move into the facility. If you need boxes or bubble wrap , you can get it for 25% off.

Thanks Morningstar Storage for giving my husband and I great service! The storage facility on Rea…read moreroad is clean and well lit. Are unit was easily accessible by elevator. Our whole experience with Morningstar on Rea road was very efficient and flawless. Sherry certainly made us feel we were getting the very best service for our needs. She showed us different units and helped us to make an informed decision.

SmartStop Self Storage

A new staff member named Yolanda assisted me with a financial matter and did so successfully. No…read moreother staff member worked this hard to help me in the past and I appreciate it!

I was in need of two storage units. Looking online I decided to look into Smartstop self storage…read more Jan sealed the deal for me. The whole process was more involved than I realized, but Jan made it all simple and clear. Jan showed me the units, explain the contract, hours open, elevator close to my units and much more. It's so pleasant to find a employee who really cares about the customer and does her best to server them. Barbara W.

Public Storage

4.5

(10 reviews)

Been there since 2021, watch my bill rise every few months, now im in a tiny 5x10 and its over 110…read moredollars a month, management guaranteed me it would stay at 76 dollars but that was only a few months, now i can reach anyone to fix it....stay away

This storage site is awesome. The property manager, Siobhan (pronounced Sha-vahn), is super…read morepersonable and professional. She took the time to understand out situation and she explained everything very thoroughly. And she's super funny! I would definitely recommend this place to anyone who needs some storage for their stuff. Definitely look for Siobhan!

Extra Space Storage

4.1

(8 reviews)

This place sucks. Prepaid a few months using a credit card for auto payments. After a few months…read morethey raised the monthly fee by 40% and added a $1 late fee because they didn't realize it was on auto pay. Beware!

Highly recommended! Both Jordan and Crystal were very effective in answering any of my many…read morequestions I had. Very personable and professional folks at this location! NO KIOSK! Thanks again y'all for your assistance!

Morningstar Storage

4.4

(7 reviews)

Great Service, Always inviting and friendly, establishing excellent rapport. My stay here has been…read morenothing but stellar amazing. The facility is always kept clean and well maintained. The staff Ms. Melissa and Desiree are amazing, and so helpful. The moving truck is such a great value, with cold A/C and such a smooth ride (Lincoln Status) I've never been around such great people who treat you like family. This is the as place you can call your second home (for your stuff ) lol :) A++++

We have 2 units here. One we rented in person, the other over the phone. Both were very easy…read moretransactions. The units and building are nice clean and climate controlled. I like that they have large flat moving carts to use and a truck. The employees are friendly and helpful. The prices on the units are reasonable and you can't beat the location. The building is very secure and I feel my items are safe there.

Public Storage

(35 reviews)

the property manager does not answer the phone when you call. I tired notifying them of my…read morecancellation last month and did not get an answer. I finally got a call back once the month began and was told I had to pay for the month as I didn't cancel before the month started. Still haven't heard back from them but they also have continued to try to bill me after I've communicated I want it canceled. Replace the property manager with someone of integrity and morals. Over all storage unit was ok, billing went up from $65 to 118 a month.

The manager here, Jennifer, is extremely snarky and rude. They are never available by phone. Expect…read morethem to blow up your phone if you're 5 minutes late on a payment, but you will never reach a human if you call them or need help with something. The units are barely kept up with, and the staff is incredibly unhelpful.

521 Storage

I was really pleased with the way they do business. They were flexible with me and my schedule and…read morejust real easy to do business with.

This is the only self storage business to consider in the Charlotte area. I have been storing there…read morefor about 6 years and in comparison to other storage facilities the difference is night and day. Clean and well maintained grounds, secure location with zero security concerns, and a professional and friendly office team. The rates are also the lowest around - I know because I checked 11 area facilities before realizing that 521 Storage was a no-brainer.

Ballantyne Commons Storage Centre

Nice facility, clean, and friendly staff! The PLACE for storage when renting in the Charlotte area!read more

Safe and affordable. I would do it again. Helpful staff. Just don't have a problem when the…read moreoffice is closed because nothing can be done until the office reopens the next business day.

Brianandhisvan

4.4

(7 reviews)

I must say that I was pleasantly surprised at how efficient Nick, Jarette and Giles was on my move…read moreon 08/01/26. They were quick and professional. It made an otherwise hectic day a lot more tolerable. I will definitely use them again in the future.

Wow! Amazing communication and stellar service from beginning to the end!…read more From the moment I booked them, the admin team was straight forward and kept in communication throughout. Now to the meat and guts, the 3 actual movers (Murad, Steven, and Elliot: pictured attached) themselves; just stellar on ALL levels!! They exemplified professionalism, excellent work ethic, and timely service. They went above and beyond!! They are what truly made me leave this review. Keep up the great work, for you gentlemen are to be more than recommended, but rather cherished, and commended by your employer, esp. on this local move. If I could give this company and its employees 10 stars I would, but for now the max of 5 stars will suffice! Happy customer here, for if you can't already tell, I most certainly recommend and will certainly use them again (hopefully no time soon; for who likes to move?... lol.

Bin There Dump That - Charlotte

4.9

(7 reviews)

No problems, needed dumpster service, was delivered on time, picked up when requested, all done…read moreonline, via text or email communications. Just happened to get the right size dumpster, had gotten dumpster from this company before. Would like a little more guidance on proper size dumpster for different jobs.

I won't use anyone else again! These guys communicated well, texting, emailing, and even phoning…read moreme back on the weekend when I had an issue. Delivered on-time, picked up on time. Keep in mind, these are for residential use so they are more compact dumpsters (but still 20 yards)- just not the big long dumpsters I was used to for industrial settings. You've got my business from here on out!

Queen City Sanitation

(1 review)

I was extremely satisfied with the service and professionalism provided by Queen City Sanitation…read more John went above and beyond what was expected to make my experience cleaning out multiple properties as easy as possible.

From the owner: Rooted in Waxhaw, Queen City Sanitation is a small, family-owned business with big standards. We…read morebelieve dumpsters don’t have to be an eyesore. Ours are brand-new, spotless, and driveway-friendly.

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14 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

Douglas W.

0

1

0

12 years ago

We really liked this Public Storage in Waxhaw. We were treated just like family from the manager Randy. He helped in every way to get us the right size storage unit that fit our needs and price range. He later helped us with a dolly when our dolly broke. Thanks Randy. Our new move to the Waxhaw NC area will be so much easier do to the help of Public Storage read more

Regina R.

0

1

0

11 years ago

My husband and I had a great experience at this location. Randy was very helpful and knowledgeable. He was able to help us pick out the right size unit. The property as well as the unit were very clean, which is very important to us. We would absolutely recommend this location and Randy to anyone that asked us. read more

Iris D.

0

1

0

4 years ago

I have never used a storage facility before but was thrilled to be treated with respect and the utmost professionalism by Rhonda at this location. She was most helpful, kind and friendly. I would highly recommend this Public Storage facility. Iris DEIXLER read more

Wayne H.

0

3

0

4 years ago

So easy to use the online rental service! I reserved a 10x20 unit at 830 am. I got there at 910 am and the key was already in the unit! Clean and ready to store our stuff. Also the lady working the front desk was so friendly and helpful. read more

Chris C.

0

1

0

10 years ago

Randy and Jessica were great. They answered all of my questions and helped me make a good decision on the size of the storage unit. They did not try to upsell a larger unit. read more

C D.

0

1

0

4 years ago

Ms. Rhonda is amazing & is always is available to help. Facility is clean and neat. I have a 10x20 climatized unit and I couldn't be happier. read more

Sherri F.

0

2

1

12 years ago

Crystal was extremely friendly and offered several helpful suggestions to help with our storage. Very well maintained and secure property!

S P.

0

1

0

12 years ago

I want to thank Randy he made our experience much betteer with his kindness and professionalism! Thank you............ SandBpinner

Daron B.

0

2

0

11 years ago

Randy, the Property Manager is great. Well lit, clean, easy to access storage facility. The best around, period.

Jackson B.

117

3

0

4 years ago

Krystal was the best! Super nice and super helpful. Be sure to ask for her as you'll get the best service read more

Nina T.

0

2

0

10 years ago

Great and friendly service, very personable gentleman named Randy helped us find exactly what we needed.

Corey M.

0

1

0

5 years ago

Great customer service! Transferred my unit to another unit and the process was simple and seemless.

Anita R.

0

1

0

4 years ago

Great customer service. crystal was very informative & very helpful. Highly recommend.

Robert A.

80

1

0

6 years ago

Great to do business... easy ... speedy and just what I needed Thanks read more

Public Storage - selfstorage - Updated August 2026

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Morningstar Storage

(10 reviews)

This facility is extremely well managed and clean. Access is really convenient as well. I was so…read morepleased recently with the service I received to resolve a potential issue. Management and maintenance responded to me instantaneously and my problem was not a problem at all. This is a first class facility and one I would recommend to anyone.

For months, every week I drive by I've seen the water leaking out over the sidewalk and street…read more I've called to leave a message and let them know, but nothing has been done. There has been a drought and they don't care about how wasteful this is. I will take this post down if it's ever fixed. Not sure if it'll happen because it's been like this for months.

Public Storage

3.4

(20 reviews)

Started out good. Facilities are fine and the person in the phone setting me up was friendly. The…read moreone star rating is due to a 20% increase after only 6 months. 20%!!! After only 6 months!!!! Horrible. I don't recommend if you need the space long term.

BREAK-INS My move-out date is 10/19/24. I have been in the…read moreprocess of moving all my things. I have an email stating my move-out date (confirmation) . I received a voice message from Gerald, who said I still had belongings in the unit and needed to vacate them to avoid a cleaning fee. I called on 10/11 and spoke to Jason, who explained that someone had broken into my unit, so Gerald identified some items. I am very concerned about this and will continue to press the issue. The entrance seems insecure, and they must addre ss this to ensure safety. I am trying to get to the bottom of things, but these people ignore me. I have a witness who can confirm it was locked. Either the owner committed a violation, or there was a break-in. In any case, it was unethical since I had the unit until 10/19. Please inform your customers that there have been break-ins.

Extra Space Storage

4.1

(8 reviews)

This place sucks. Prepaid a few months using a credit card for auto payments. After a few months…read morethey raised the monthly fee by 40% and added a $1 late fee because they didn't realize it was on auto pay. Beware!

Highly recommended! Both Jordan and Crystal were very effective in answering any of my many…read morequestions I had. Very personable and professional folks at this location! NO KIOSK! Thanks again y'all for your assistance!

Superior Storage

(3 reviews)

I rented a U-Haul from this location and had some technical issues when trying to pick it up…read moreonline, thankfully Bill was in the office and was so kind and so helpful!!

We had unit D15 from late Jan 2020 until the end of July 2020. We were very happy with the unit,…read morearea, cleanliness of the unit and facility and the safety. We felt the price was fair for the 10'x15' unit as we compared. But the facility is pretty new and was in much better shape than one right down from the road. And seemed much safer with the gate always closed unlike some others. We moved into Cresswind Charlotte and found being a mile away, this was the perfect setup and it was. Thank You!!

A Lock It Self Storage

(4 reviews)

Very good customer service from Steve. Smooth process getting a Unit and the grounds are easy to…read morenavigate. Very clean and lots of units to choose from. I reached out very late last night and Steve answered my questions which I saw first thing in the morning. I believe the prices are comparable. I wanted a climate controlled unit and happy with the selection of this facility.

This place is a "hidden gem!"…read more We cannot say enough about how welcoming, friendly, and accommodating Steve is! While planning our move from West to East Coast, we encountered countless issues in trying to reserve (and/or pay for) a storage unit. All our troubles stopped the minute we spoke with Steve! Such a great experience! We also had the opportunity to meet Mitch. He too wanted to ensure our needs were met and everything went smoothly. It has been a pleasure doing business with Steve and Mitch. Without question, we would recommend those searching for a storage place, stop by or call. Over the years, I've worked with several storage facilities and regardless of which coast Steve and Mitch are by far top notch!

CubeSmart Self Storage

(5 reviews)

Worst place ever. I have rented there for years. Then I was in hospital for few weeks and…read morerecovering at home they were going to auction off my stuff. Add on bunch of crazy fees!!!! Stay away from this place they don't care at all

Be aware of the fact that the rate is NOT guaranteed. The rate on my 5x10 unit DOUBLED in least…read morethan one year through two price increases! The place is nice, clean and convenient but a I question the business practice of offering a very low rate then jacking it up as quickly as they did.

521 Storage

I was really pleased with the way they do business. They were flexible with me and my schedule and…read morejust real easy to do business with.

This is the only self storage business to consider in the Charlotte area. I have been storing there…read morefor about 6 years and in comparison to other storage facilities the difference is night and day. Clean and well maintained grounds, secure location with zero security concerns, and a professional and friendly office team. The rates are also the lowest around - I know because I checked 11 area facilities before realizing that 521 Storage was a no-brainer.

U-Haul Moving & Storage of Steele Creek

(1 review)

We booked movers for a time sensitive situation who ultimately took a deposit then cancelled. Our…read moreonly option was to rent a U-Haul and do it ourselves. When we showed up to pick up the truck, Curtis Martin made it a great experience. Kudos for the great customer service! Much needed on such an emotional day for my family.

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