Very good customer service from Steve. Smooth process getting a Unit and the grounds are easy to…read morenavigate. Very clean and lots of units to choose from. I reached out very late last night and Steve answered my questions which I saw first thing in the morning. I believe the prices are comparable. I wanted a climate controlled unit and happy with the selection of this facility.

This place is a "hidden gem!"…read more We cannot say enough about how welcoming, friendly, and accommodating Steve is! While planning our move from West to East Coast, we encountered countless issues in trying to reserve (and/or pay for) a storage unit. All our troubles stopped the minute we spoke with Steve! Such a great experience! We also had the opportunity to meet Mitch. He too wanted to ensure our needs were met and everything went smoothly. It has been a pleasure doing business with Steve and Mitch. Without question, we would recommend those searching for a storage place, stop by or call. Over the years, I've worked with several storage facilities and regardless of which coast Steve and Mitch are by far top notch!

Great Service, Always inviting and friendly, establishing excellent rapport. My stay here has been…read morenothing but stellar amazing. The facility is always kept clean and well maintained. The staff Ms. Melissa and Desiree are amazing, and so helpful. The moving truck is such a great value, with cold A/C and such a smooth ride (Lincoln Status) I've never been around such great people who treat you like family. This is the as place you can call your second home (for your stuff ) lol :) A++++

We have 2 units here. One we rented in person, the other over the phone. Both were very easy…read moretransactions. The units and building are nice clean and climate controlled. I like that they have large flat moving carts to use and a truck. The employees are friendly and helpful. The prices on the units are reasonable and you can't beat the location. The building is very secure and I feel my items are safe there.

A new staff member named Yolanda assisted me with a financial matter and did so successfully. No…read moreother staff member worked this hard to help me in the past and I appreciate it!

I was in need of two storage units. Looking online I decided to look into Smartstop self storage…read more Jan sealed the deal for me. The whole process was more involved than I realized, but Jan made it all simple and clear. Jan showed me the units, explain the contract, hours open, elevator close to my units and much more. It's so pleasant to find a employee who really cares about the customer and does her best to server them. Barbara W.

On line check in, payment, was a breeze. Key was in on unit and ready to go when I arrived…read more Needed a hand truck, Anna pleasantly offered to let me Boris the one on site. Thanks Anna- big help!

the property manager does not answer the phone when you call. I tired notifying them of my…read morecancellation last month and did not get an answer. I finally got a call back once the month began and was told I had to pay for the month as I didn't cancel before the month started. Still haven't heard back from them but they also have continued to try to bill me after I've communicated I want it canceled. Replace the property manager with someone of integrity and morals. Over all storage unit was ok, billing went up from $65 to 118 a month.

I was really pleased with the way they do business. They were flexible with me and my schedule and…read morejust real easy to do business with.

This is the only self storage business to consider in the Charlotte area. I have been storing there…read morefor about 6 years and in comparison to other storage facilities the difference is night and day. Clean and well maintained grounds, secure location with zero security concerns, and a professional and friendly office team. The rates are also the lowest around - I know because I checked 11 area facilities before realizing that 521 Storage was a no-brainer.

CLEANEST units around! Extremely nice and helpful staff, will get all of your needs taken care of…read more New facility with tons of space inside and out for anything you could want to store. Also conveniently located right next to the highway. I shopped around for quite some time before choosing them, and could not be happier! Wouldn't want to store my stuff anywhere else!

Great family owned business!! Very clean and easily accessible. The rates are way lower than where…read moreI was currently. Highly recommend them!!

This is nothing but a bait and switch organization. You sign up with a credit card and they don't…read moreuse it, even though they say they will, then screw you over with a late charge. This is not some place you want to store your positions! WARNING.....WARNING.....WARNING PLEASE, PLEASE, PLEASE DON'T USE THIS BUSINESS!!!!!!!!!!!!!!!!!!!!!!!

Clean facilities but do not use them. I rented a small unit and within several months they doubled…read morethe monthly rate. I see units double the size charging less than the new rate for my small unit, but now know they will double it if I switch to a larger unit. Also we have experienced the insurance scam others have written about, avoid this if you don't want to get scammed.

Worst place ever. I have rented there for years. Then I was in hospital for few weeks and…read morerecovering at home they were going to auction off my stuff. Add on bunch of crazy fees!!!! Stay away from this place they don't care at all

Be aware of the fact that the rate is NOT guaranteed. The rate on my 5x10 unit DOUBLED in least…read morethan one year through two price increases! The place is nice, clean and convenient but a I question the business practice of offering a very low rate then jacking it up as quickly as they did.