This place sucks. Prepaid a few months using a credit card for auto payments. After a few months…read morethey raised the monthly fee by 40% and added a $1 late fee because they didn't realize it was on auto pay. Beware!

Highly recommended! Both Jordan and Crystal were very effective in answering any of my many…read morequestions I had. Very personable and professional folks at this location! NO KIOSK! Thanks again y'all for your assistance!

Very good customer service from Steve. Smooth process getting a Unit and the grounds are easy to…read morenavigate. Very clean and lots of units to choose from. I reached out very late last night and Steve answered my questions which I saw first thing in the morning. I believe the prices are comparable. I wanted a climate controlled unit and happy with the selection of this facility.

This place is a "hidden gem!"…read more We cannot say enough about how welcoming, friendly, and accommodating Steve is! While planning our move from West to East Coast, we encountered countless issues in trying to reserve (and/or pay for) a storage unit. All our troubles stopped the minute we spoke with Steve! Such a great experience! We also had the opportunity to meet Mitch. He too wanted to ensure our needs were met and everything went smoothly. It has been a pleasure doing business with Steve and Mitch. Without question, we would recommend those searching for a storage place, stop by or call. Over the years, I've worked with several storage facilities and regardless of which coast Steve and Mitch are by far top notch!

Been there since 2021, watch my bill rise every few months, now im in a tiny 5x10 and its over 110…read moredollars a month, management guaranteed me it would stay at 76 dollars but that was only a few months, now i can reach anyone to fix it....stay away

This storage site is awesome. The property manager, Siobhan (pronounced Sha-vahn), is super…read morepersonable and professional. She took the time to understand out situation and she explained everything very thoroughly. And she's super funny! I would definitely recommend this place to anyone who needs some storage for their stuff. Definitely look for Siobhan!

From the first transaction (assigning me a parking space instead of a storage space) to the last…read moretransaction (raising my rate more than 35% just because) has been one of the worst experiences I have had with a vendor. Yes, some of the local folks (when they were at the facility) were helpful, but the company in general is a disaster to deal with! From extra insurance, to who's lock you use, and the list goes on. Not to mention, not the cleanest or tightest storage unit in the world! If you are looking for public storage, look elsewhere!

Price goes up every three months TOTALLY ridiculous to pay almost $200 for a 5×10. We have two…read morebrand new storage places opening here in Waxhaw, wait till they open if you can.

Great Service, Always inviting and friendly, establishing excellent rapport. My stay here has been…read morenothing but stellar amazing. The facility is always kept clean and well maintained. The staff Ms. Melissa and Desiree are amazing, and so helpful. The moving truck is such a great value, with cold A/C and such a smooth ride (Lincoln Status) I've never been around such great people who treat you like family. This is the as place you can call your second home (for your stuff ) lol :) A++++

We have 2 units here. One we rented in person, the other over the phone. Both were very easy…read moretransactions. The units and building are nice clean and climate controlled. I like that they have large flat moving carts to use and a truck. The employees are friendly and helpful. The prices on the units are reasonable and you can't beat the location. The building is very secure and I feel my items are safe there.

NOT GOOD FOR LONG TERM STORAGE. It's a nice new facility, easy 24 hour access, good parking, and…read morebeing able to rent their van for a few hours for free the first time is a nice touch. Very nice people. But we just hit the twelve-month mark on our storage while we wait for our house to be built, and they raised the prices over TEN PERCENT. Up until this point I'd have said their prices are competitive, not cheap but OK for a nice facility. At this rate they're overpriced. I'm glad to be leaving soon; I don't know what I'd have done if we needed to stay another year.

If you ever come to rent a storage unit ... ask for Sharon. She is so helpful and patient. Very…read moreknowledgeable about the storage facility as well as what can save you money and going to be the easiest for you in your move into the facility. If you need boxes or bubble wrap , you can get it for 25% off.

the property manager does not answer the phone when you call. I tired notifying them of my…read morecancellation last month and did not get an answer. I finally got a call back once the month began and was told I had to pay for the month as I didn't cancel before the month started. Still haven't heard back from them but they also have continued to try to bill me after I've communicated I want it canceled. Replace the property manager with someone of integrity and morals. Over all storage unit was ok, billing went up from $65 to 118 a month.

The manager here, Jennifer, is extremely snarky and rude. They are never available by phone. Expect…read morethem to blow up your phone if you're 5 minutes late on a payment, but you will never reach a human if you call them or need help with something. The units are barely kept up with, and the staff is incredibly unhelpful.

New facility. very clean and easy to get in and out. liked the security locks that fit the door…read morehandle.

Very poor customer service. They were great when they first opened but now they are never in the…read moreoffice and you cannot find a local phone number to contact them. They don't tell you upfront that you pay for the entire month no matter when you move out. I paid over $500 on the 3rd of the month and moved out on the 5th and they refuse to give me any refund! Poor way to do business. I will never rent from Public Storage again. You can find much cheaper and more friendly storage options out there. PS has gotten to be too big and no longer care about their customers. Yes, it is sad. I asked for a manager to contact me to discuss, surprise ... no return phone call!