I moved this past weekend and hired Bookstore Movers for the job. I can honestly say I was blown…read moreaway by the professionalism, efficiency, and expertise of the moving crew. I worked with a different moving company 2 years ago that left me scarred for life with how rude and unprofessional they were. I ended up having to finish the job myself (moving my giant couch up four flights of stairs), so when I knew I was moving again, I did my due diligence and sought out a few quotes. Another company quoted me almost $800 and required a 3 hour minimum for the job!! $800 seemed steep and I knew the job wouldn't take that long... Along came Bookstore Movers who quoted me a reasonable $470 minimum for two hours of work and a maximum of $680 for 3.5 hours of work (price breakdown: $140 per hour with 2 hour min. plus a $190 truck fee). I received a quote within a few hours of requesting it. There was no deposit required and the date was booked. I received detailed emails leading up to the move about FAQs, tips for a seamless move, and the names of my crew including contact info for the crew lead. Abdul (crew lead), Niiwayo "Y.O", and Milly were SO fast and friendly. They wrapped every single item with care in drop cloths and got to moving immediately. Despite the 90 degree heat and a total of five flights of stairs, the job was finished in 2 hours. I was SO impressed. I was so traumatized by my last move that I literally had to walk away while they moved the couch in but before I knew it, I got a text from my boyfriend telling me they had fit it through the door and our living room was all set up. I was so relieved and happy to work with them. If and when we move again, (hopefully not anytime soon, lol), I will 100% be contacting Bookstore Movers... and you should too!

We had a great experience with Bookstore Movers. Responsive and friendly staff. They took GREAT…read morecare of our stuff. Arrived at our new place on time. A great experience over all!

I've been using MakeSpace for over 2 years and I absolutely love the concept. They come pick up…read moreyour items, store them, and charge you for only the space you need. So the less items you store, the lower the monthly rate, which I've found to be very reasonable and fair. The only catch is that when you need your items delivered, the delivery fees can be very high ($20-40+) depending on how far advance you schedule the delivery. If you use their bins and end up emptying them out at home, they will charge $30 to pick up the bin(s) or charge $15 per bin that you decide to keep. This is how they make their money. MakeSpace is best for items you want to keep in long-term storage but not ideal if for items you need regularly.

WORST COMPANY EVER…read more This company joined with Clutter and are not honoring any of their initial services when I began with them. I CANNOT get a real person on the phone and are continuing to charge me after I asked to close my storage Account. DO NOT work with them, they are completely unprofessional and you will never hear from a real person to solve your issues. I recommend strongly you find a different storage company.

Customer service was amazing and I love the staff here. They are very nice and kind! When getting a…read morestorage unit definitely come see Lakita she is amazing

Once you rent a unit the price goes up astronomically. My price has more than doubled in the few…read moreyears I have had the unit and increased over 20% this year alone. Most frustratingly it is 2.5 times what is listed on the website to rent a new unit. Completely rip you off once you have your stuff there and they think you are less inclined to move.

This was a wonderful location to come and find a storage unit. Jamel was so helpful. He let me know…read morethe prices and sizes of units and which would be the best fit for my needs. I'm so grateful for the support he provided me. Thank you so much Jamel!

PRICE GOUGING! The facility is nice and they have great prices, BUT, those prices are not…read moreguaranteed. They reserve the right to raise prices as much as they want and when they see fit. All they have to do is provide you with a 30 day notice, as if you could do anything about it. As an example, we rented our storage unit one year ago at a rate of $99. Within 6 months they raised it to $178. Just received a new bill (with no 30 day notice) that they increased it to $206. Such as dishonest approach. I've rented with other extraspace locations such as the one in DC on Taylor Street and never faced this issue. Avoid at all costs so you don't get stuck paying to move your stuff in 6 or 12 months to another location.

Ebony, you rock! Thank you for going the extra mile to make a stressful moving situation much…read morebetter. We really appreciate you and all your help. That was excellent customer service!

The facility is conveniently located and priced around the same amount as other places. It's clean…read moreenough but the one star review is based on the unprofessional treatment I received from the manager, Shantell, of the store when I went to secure my storage rental on move in day. I had never experienced anything like this before in my life and had I not had a rented truck (with a deadline I couldn't extend) with my belongings already with me I would not have rented at this facility. For full disclosure, I did file a complaint with Cube Smart and the District Manager called me and apologized for my experience and said he would "address it with the manager of the store" and for me to call him should I have any additional issues. For the price and the plethora of other storage facilities available, I would not recommend this place because of the disrespect you may experience when trying to pay for your unit or resolve any other problems.

I have had many moves and thus, many experiences with moving companies. These include corporate…read moremovers and cross state movers. Grasshopper Movers is HANDS DOWN the best moving company I've worked with. Maybe because they are local and small, or maybe because they're just committed to providing the best service possible. EVERY single person I dealt with at Grasshopper has been customer focused and professional. They are clearly a company that is focused on meeting customer needs versus up-selling or lengthening the process. I would have even considered myself a not ideal client in that I contacted Grasshopper last minute and used them for storage far longer than anticipated AND asked for delivery and received it within 2 days of the request (meaning they didn't get to milk more money out of us just because they could.). DC is filled with lots of competition and these folks are just old fashioned in their approach - they have pride in their work. Finally, they also had the best price based on my extensive research (which I do professionally). If only they provided services outside of moving and storage - housekeeping? mobile phone service? Wifi & cable TV? OK, now I jest, but you get my point. Call them and sleep well. (FYI: I rarely write these because I seem to not have time, but I was motivated because of how awesome they all were to me - it's the least I could do.)

Steve Dennis and his crew are the most professional, efficient and courteous movers I have ever…read moreworked with. They moved my daughter in August and just moved me. I'm very qualified to give this review as I've moved a lot. Also very punctual. The communication leading up to the move with Steve was great. Extremely responsive. Use Grasshopper. You'll be glad you did!

AVOID AT ALL COSTS…read more I had my items at this storage unit for two years. ALL of my belongings. I paid for the Public Storage/Orange Door insurance to make sure I was covered. My storage unit was overrun by mice who came from a nearby unit, bringing all sorts of weird food debris with them, along with the resulting excrement and urine, and ruined EVERYTHING IN MY UNIT. My furniture, my kitchen items, my clothing... unless it was in an enclosed PLASTIC tote with a lid, it was ruined. Many THOUSANDS of dollars worth of stuff. THE INSURANCE WAS USELESS. For VERMIN issues it pays out only $250. TOTAL!!!! Photo of my custom-made $3300 couch, covered in mouse pee/crap, that went to the dump. The manager of the location was also exceptionally rude, and unhelpful. She was a joke. (The other employee was very nice but I barely dealt with him.)

Go up on price in crazy amounts my storage went form $62 to $115 in 7 months. Bad customer service,…read moresent a email one day because the app or the gates access code wouldn't allow me in my unit, 2 months later still no response. Staff commonly leave to go to the store and your there with no way to talk to anyone. I vacated my unit, a item had broke in the unit and I trashed it, a lawnmower and I was called and informed I can't leave it there the trash is for when they throw trash away. This is a dumpster they have. Beyond crazy to me. Stay away from this place.

My husband and I rented a unit with the intent of only having it for 3 months. Unfortunately, our…read morecontractor went under and we had to pick up all the pieces, which means we had our unit for nearly 4 years! We signed a paper contract when they dropped off the unit, although I don't really remember signing a contract. But then 3.5 years later, they sent us a digital contract and asked us to sign it. But because I don't remember the paper contract, I refused to sign the digital contract. Even though we were paying every month on time for the last four years, they refused to give us one more month with the unit because we refused to sign the contract. Additionally, after returning the unit, my credit card was charged two months in a row, and I had to call the company to get a refund on my credit card. I would recommend the business because the delivery and pickup of the unit was simple. But everything else involved with renting this unit, I don't recommend.

My moving experience was amazing due to American Portable Storage!! Their communication is…read moreimpeccable and they were prompt and friendly and very reasonably priced. Highly recommend!!

Good location and security. I moved out because of the increasing price and I had the lower shorter…read moreunits and was able to get a better price elsewhere for a taller unit.

If I could give this place a 0, I would. Extremely rude staff to begin with. When you go in person,…read moreyou will more than likely not see anyone working in office. I asked to see a unit before reserving it. The unit I was shown was much better than the unit provided to me. Frankly it doesn't look true to size. Asked to get a new unit after two days, was told that there was be a transfer fee almost the same amount as one months rent (which is over $100). When asked for a refund I was told no because I had TWO days to say something. If you look at the pictures, you can see that the unit that I was provided looks small with an obstruction that does take up space in my unit. It's simply isn't fair that I wasn't provided a unit without obstruction. I simply wanted to switch it, but was told there was no way to switch it without paying another heap of money. Now this experience was even more frustrating and upsetting, because of the extremely rude employees that seemed annoyed by me simply asking for a better unit. They constantly gave me mix information about hours and staff on site, and i felt pressured to buy something right away or i wouldn't get anything. Then every time I called, they would talk to each other, saying things about me while having me on the phone. I tried to call a high customer service just to speak to a like minded person but was only prompted to speak to property managers at that site. Extremely frustrating and disappointing. Go to Extra Space or somewhere else. 0/10.