Good day. I gave this location 5 stars because of the excellent customer service Sal provided for…read moreme on 3/18/2023 when I came in to pay a bill for my unit at the Laurel, Conte Road location. The unfortunate part of the business transaction was when Sal had to reach out to the Laurel location to verify certain specifics of that transaction were reflective on their end. The onsite service representative, Martha answered the phone, and in her normal dismissive tone and unprofessional demeanor showed less of a concern with why Sal called from another location than she would have if I had been standing in front of her. She was rude to Sal, and because the phone call was due solely to complete a transaction on my behalf, a current customer for over 3 years, she was equally as rude to me! I pride myself on being a decent person and treating people with decency, respect, and kindness whenever possible, with no exception where Martha is concerned. I always have, however, the opportunity provided a situation where I had a witness. I question the possibility of the Laurel location being hard up for employees by tolerating Martha's unprofessionalism. Or does her manager ever know, or to that extent, care? Mr. Sal, "thank you", for being the type of individual that companies should hold in the greatest esteem, especially when conducting operations that continue to provide company solvency by servicing its customers in the manner you did for me - as well as the customer before me!

No one ever answers and when she does she is super unhelpful. I don't understand how they haven't…read morechanged management. I would never ever store my things here again!!! Not to mention you don't have access to your stuff after 6pm, like be fr. How can you not even have access to my own stuff I'm paying $200+ a month to store here. Who gets off work before 6pm.... Smells like rat droppings also

Although customer service experience at the location has been pleasant, the overall experience…read moredealing with this company has been detrimental due to their abusive corporate decisions. In the course of 2 years, company decided to raise my agreed rental rate 3 times for up to 50% more than initially agreed. After confronting the manager, I was told this is out of their hands since corporate decides when and how much the rental increases occur. Instead of moving my business elsewhere, manager offered a smaller unit at a much lesser rate, taking into account that "rate will not increase for at least a year and even if it does, increase will be marginal". Trusting this company I decided to go ahead with the downgrade. To my surprise, less than 4 months later I receive ANOTHER RATE INCREASE NOTICE!! This time the increase would be for more than 50% starting next month. This increase like all the others happen for NO JUSTIFIABLE reason. As expressed by many others, this company has a long history of PREDATORY BILLING PRACTICES. They purposely wait for you to be settled with your storage to increase your rates, not by a marginal amount but increases of over 50% of your agreed rental agreement. I appealed this with their superiors in writing but they failed to even respond. I am now in the process of starting to take legal action against this company and needless to say I recommend everyone to stay away from this corporation completely!

This place is garbage. First the pics are fake on Yelp. It is far from clean. It's completely nasty…read moreand disgusting. They increase the rent by 40% every 4 months. They tell you to move to a bigger unit to lower rent then 4 months later it is increased. The elevators work occasionally. The temperature control doesn't work. It's very dim in the building in certain areas. There is never carts available and trash is always lying around. I wouldn't waste my time or money. They make the front lobby look nice but the rest of the area is nasty and outdated. It's not a safe area. Pick a newer storage place. There are so many nearby.

Increased rent $10 and of course there's no reason. Can't get in contact with anyone, no automated…read morechat, no human to ask why the rent was increased and figure out how to close my account and get a refund. (Probably can't get one and some snarky sales associate will respond to this and not my email being there about it.) I'm tired of these corporations treating me like crap... keep the rate the same at least for a year. And raising it nearly 50%? Ridiculous.

I love the double security of needing a code to enter through the gate, but also for the building…read more The space is more than what i envisioned, and not bad for the price. I was given all the information and tools I needed to move in my stuff to the unit. The app is easy to use and reliable.

After going through a pretty traumatic break up and having to move unexpectedly, I immediately…read morecontacted Bookstore Movers through Yelp. I had had a great experience with them just last year when I last moved and knew they'd be able to get the job done again. My project was immediately responded to and they were able to help me move two weeks later on their soonest available date. The three movers, Pat, Renaldo, and Kevin were incredible. Communication leading up to the move and theday of was great. They were able to move all my large furniture within 2 hours. Everything was wrapped carefully and efficiently. They were kind and thoughtful, helping me make adjustments to the furniture layout once we got to the destination. Their positivity through one of the hardest situations I've ever gone through was much-needed and made me feel confident in entering this next chapter. I even had a last minute change to the destination (originally everything was going into storage but I ended up finding an apartment just in time), and the professionalism and patience from the entire Bookstore team through this change was excellent. Pricing was reasonable yet again and came out to about $500 (excluding tip) for the truck fee and moving of 16 large items. Thank you Bookstore Movers for helping me when I needed it most!

We were disappointed with our recent experience with Bookstore Movers. The crew was polite, but the…read moremove felt much slower and less efficient than it should have been. We had a dedicated elevator, yet workers often brought items down only one or two at a time. I also saw team members on their phones or standing around in rooms and hallways instead of actively moving things. These delays added up quickly. The crew also misplaced parts of our bed frame, and the pieces had to be found before it could be reassembled. That alone added nearly an hour to the move. Because the move took much longer than expected, the final cost was significantly higher than the estimate we received. We were also charged based on an arrival time that was recorded as ten minutes earlier than when the crew actually arrived. The team was courteous, but given the inefficiency, added time, and higher final price, we would not use Bookstore Movers again. This is unfortunate, because we had been happy with them in previous moves.

3005 Kenilworh Ave public storage have great customer service. Denna at this location does a really…read moregreat job while be professional. She showed me the storage space that I rented and explain all neccessary information. Much appreciated and thankful.

If I could give this place less than one star I would. I cannot even begin to write what a bad…read moreexperience we had here. We've had our stuff in here for a year, and when we were moving into our new house we went to retrieve our belongings. The unit was disgusting. Full of dirt and dust and trash which had somehow gotten under the door (this is an inside unit by the way). And then: everything was covered in mouse poop. COVERED. All of our furniture had nests in it. We found multiple dead mice amongst our stuff. It was horrifying. Clearly we couldn't take a lot of the stuff, so I called the manager who basically said it wasn't their problem. She then told me it would be $350 removal fee for anything left. I said fine. Then three days later all of a sudden it was $500. We will never be using public storage again and ABSOLUTELY would not go near this location again. Thanks for costing me thousands of dollars worth of stuff.

My husband and I rented a unit with the intent of only having it for 3 months. Unfortunately, our…read morecontractor went under and we had to pick up all the pieces, which means we had our unit for nearly 4 years! We signed a paper contract when they dropped off the unit, although I don't really remember signing a contract. But then 3.5 years later, they sent us a digital contract and asked us to sign it. But because I don't remember the paper contract, I refused to sign the digital contract. Even though we were paying every month on time for the last four years, they refused to give us one more month with the unit because we refused to sign the contract. Additionally, after returning the unit, my credit card was charged two months in a row, and I had to call the company to get a refund on my credit card. I would recommend the business because the delivery and pickup of the unit was simple. But everything else involved with renting this unit, I don't recommend.

My moving experience was amazing due to American Portable Storage!! Their communication is…read moreimpeccable and they were prompt and friendly and very reasonably priced. Highly recommend!!

This is my second time using a small unit here. I think this is, hands-down, the cleanest storage…read morelocation I've been to and mainly the reason why I keep coming back. My only gripe is the $14 mandatory insurance. Otherwise, convenient and quiet location. I would definitely recommend this location.

The manger called and wanted to discuss my concerns, which I appreciate. I was asked to update my…read moreemail address in their online system (tip: if you don't update it in the system it might not show) and he offered other assistance to make the situation right. I really appreciate the customer service and personal contact.

The service was fast and efficient. We booked online for a one-day trailer rental and arrived about…read more20 minutes before the pickup time. There were two employees behind the register, so the line moved fairly quickly. The employee who assisted us was cordial and efficient. It's good that we arrived early because by the time we left there was a huge line of 8 or 9 customers. The pickup process was smooth and hassle-free. The lot is huge and has speed bumps so drive with caution.

Made reservations through the 800 number to rent climate control unit on the first floor at the…read moreChillum Road location. Upon arrival on 8/3/25 I was informed the only climate control units are upstairs and the facility does not have an elevator. I agreed to settle for non climate control unit on the main level since I would only need storage for short period of time. I was shown how to access the door to gain access to the inside which is where the unit is located. Upon arrival at the unit the U-Haul employee opened the door of the storage unit and I noticed several roaches on the inside of the door. When I stated the unit was roach infested the employee said it was "LENT" not roaches. I requested she turn the light on, she said there are no lights inside the unit I had to provide my own light. I used my phone to look inside the unit to see more roaches as well as a rat/mouse trap. I recommend if you don't want to take roaches with you Don't leave your belongings there.

They have innovative smaller storage spaces that they rent very affordably with excellent pricing…read more In-person service was great.

Sneaky business Tactics and Terrible customer service.. Just beware You will receive VERY STEEP…read moreincreases on your rent out of the blue . I understand thats the business and I have no problem paying but 100% increase overnight is too much and bad business practice. On top of that You try to reach out and talk to a manager and All the employees tell you they are all managers ( which is bs because no one can make decisions to address situations like this ) Every phone numbers reaches the same location you rented from which solves absolutely nothing. If I were U and I was reading this I would go somewhere else. A store employee literally just told Me that they dont care if a customer is loyal or if they have done alot of business with the company( short weird grouchy dude) .Long story short I have a store and Im taking all of my stuff to another storage unit that appreciates Me and does not do sneaky BS LIKE THIS PLACE.. Jackie is GREAT ... EVERYONE ELSE IS RUDE AND LACK BASIC CUSTOMER SERVICE SKILLS AT THIS LOCATION .. You have been warned and You will be ripped off If You don't take notice. I wish I would have never supported this business for Years. I HAD NO IDEA CUSTOMER SERVICE WAS THIS TERRIBLE with such a big company ... Im going to U haul or somthin..You all have been warned