No one ever answers and when she does she is super unhelpful. I don't understand how they haven't…read morechanged management. I would never ever store my things here again!!! Not to mention you don't have access to your stuff after 6pm, like be fr. How can you not even have access to my own stuff I'm paying $200+ a month to store here. Who gets off work before 6pm.... Smells like rat droppings also

this location does have dollies the elevator is always broken and be careful driving up to the gate…read moreit's a hole that has gotten bigger now it's a crater filled with water .. the property manager does not return calls .. i will be contacting the BBB

Although customer service experience at the location has been pleasant, the overall experience…read moredealing with this company has been detrimental due to their abusive corporate decisions. In the course of 2 years, company decided to raise my agreed rental rate 3 times for up to 50% more than initially agreed. After confronting the manager, I was told this is out of their hands since corporate decides when and how much the rental increases occur. Instead of moving my business elsewhere, manager offered a smaller unit at a much lesser rate, taking into account that "rate will not increase for at least a year and even if it does, increase will be marginal". Trusting this company I decided to go ahead with the downgrade. To my surprise, less than 4 months later I receive ANOTHER RATE INCREASE NOTICE!! This time the increase would be for more than 50% starting next month. This increase like all the others happen for NO JUSTIFIABLE reason. As expressed by many others, this company has a long history of PREDATORY BILLING PRACTICES. They purposely wait for you to be settled with your storage to increase your rates, not by a marginal amount but increases of over 50% of your agreed rental agreement. I appealed this with their superiors in writing but they failed to even respond. I am now in the process of starting to take legal action against this company and needless to say I recommend everyone to stay away from this corporation completely!

This place is garbage. First the pics are fake on Yelp. It is far from clean. It's completely nasty…read moreand disgusting. They increase the rent by 40% every 4 months. They tell you to move to a bigger unit to lower rent then 4 months later it is increased. The elevators work occasionally. The temperature control doesn't work. It's very dim in the building in certain areas. There is never carts available and trash is always lying around. I wouldn't waste my time or money. They make the front lobby look nice but the rest of the area is nasty and outdated. It's not a safe area. Pick a newer storage place. There are so many nearby.

Increased rent $10 and of course there's no reason. Can't get in contact with anyone, no automated…read morechat, no human to ask why the rent was increased and figure out how to close my account and get a refund. (Probably can't get one and some snarky sales associate will respond to this and not my email being there about it.) I'm tired of these corporations treating me like crap... keep the rate the same at least for a year. And raising it nearly 50%? Ridiculous.

I love the double security of needing a code to enter through the gate, but also for the building…read more The space is more than what i envisioned, and not bad for the price. I was given all the information and tools I needed to move in my stuff to the unit. The app is easy to use and reliable.

I moved this past weekend and hired Bookstore Movers for the job. I can honestly say I was blown…read moreaway by the professionalism, efficiency, and expertise of the moving crew. I worked with a different moving company 2 years ago that left me scarred for life with how rude and unprofessional they were. I ended up having to finish the job myself (moving my giant couch up four flights of stairs), so when I knew I was moving again, I did my due diligence and sought out a few quotes. Another company quoted me almost $800 and required a 3 hour minimum for the job!! $800 seemed steep and I knew the job wouldn't take that long... Along came Bookstore Movers who quoted me a reasonable $470 minimum for two hours of work and a maximum of $680 for 3.5 hours of work (price breakdown: $140 per hour with 2 hour min. plus a $190 truck fee). I received a quote within a few hours of requesting it. There was no deposit required and the date was booked. I received detailed emails leading up to the move about FAQs, tips for a seamless move, and the names of my crew including contact info for the crew lead. Abdul (crew lead), Niiwayo "Y.O", and Milly were SO fast and friendly. They wrapped every single item with care in drop cloths and got to moving immediately. Despite the 90 degree heat and a total of five flights of stairs, the job was finished in 2 hours. I was SO impressed. I was so traumatized by my last move that I literally had to walk away while they moved the couch in but before I knew it, I got a text from my boyfriend telling me they had fit it through the door and our living room was all set up. I was so relieved and happy to work with them. If and when we move again, (hopefully not anytime soon, lol), I will 100% be contacting Bookstore Movers... and you should too!

We had a great experience with Bookstore Movers. Responsive and friendly staff. They took GREAT…read morecare of our stuff. Arrived at our new place on time. A great experience over all!

3005 Kenilworh Ave public storage have great customer service. Denna at this location does a really…read moregreat job while be professional. She showed me the storage space that I rented and explain all neccessary information. Much appreciated and thankful.

Kenilworth avenue public storage is the worst! All of my stuff was covered in rat feces…read more Unbelievably hot in there in the summer months. I would never rent from this place again. My stuff was basically destroyed with so much rat feces all over it. It was so disgusting that I didn't even want it. If you want to waste your money and have your stuff destroyed then bring it here this is definitely the place for you. The health department needs to go in there and visit this place. It's completely unsanitary. Anyone riding a good review about this place is either a bite or lying. If you don't believe me go waste your money for yourself. And then please come back and tell me how right I was.

The best storage facility around! I did a lot of research,…read moreand this place had the best reviews, price and location for storing in the DC area. It also turned out to have the best management staff: friendly, helpful and delightful to deal with. Kim made the move in much easier than expected, helping to find the best size and even suggestions for help moving in. What was to be a 3 month storage between houses turned into over a year -- I'm glad I drove a few minutes more and saved a lot of money! Overall this was a fantastic experience, located just 20 minutes from downtown, and the most helpful people in the storage business. If I ever need storage again, this is where I'll go. Highly recommended.

From the owner: U-Store is The Area's First Storage Company. We offer great value and great service. Rent only the…read morespace you need. We are sure that you will be able to find the perfect size from one of our over 30 different sizes. Stay only the time that you need. U-Store offeres month to month leasing terms and office hours of 9am - 6pm Monday through Saturday.

My husband and I rented a unit with the intent of only having it for 3 months. Unfortunately, our…read morecontractor went under and we had to pick up all the pieces, which means we had our unit for nearly 4 years! We signed a paper contract when they dropped off the unit, although I don't really remember signing a contract. But then 3.5 years later, they sent us a digital contract and asked us to sign it. But because I don't remember the paper contract, I refused to sign the digital contract. Even though we were paying every month on time for the last four years, they refused to give us one more month with the unit because we refused to sign the contract. Additionally, after returning the unit, my credit card was charged two months in a row, and I had to call the company to get a refund on my credit card. I would recommend the business because the delivery and pickup of the unit was simple. But everything else involved with renting this unit, I don't recommend.

My moving experience was amazing due to American Portable Storage!! Their communication is…read moreimpeccable and they were prompt and friendly and very reasonably priced. Highly recommend!!

The manger called and wanted to discuss my concerns, which I appreciate. I was asked to update my…read moreemail address in their online system (tip: if you don't update it in the system it might not show) and he offered other assistance to make the situation right. I really appreciate the customer service and personal contact.

This is my second time using a small unit here. I think this is, hands-down, the cleanest storage…read morelocation I've been to and mainly the reason why I keep coming back. My only gripe is the $14 mandatory insurance. Otherwise, convenient and quiet location. I would definitely recommend this location.

The service was fast and efficient. We booked online for a one-day trailer rental and arrived about…read more20 minutes before the pickup time. There were two employees behind the register, so the line moved fairly quickly. The employee who assisted us was cordial and efficient. It's good that we arrived early because by the time we left there was a huge line of 8 or 9 customers. The pickup process was smooth and hassle-free. The lot is huge and has speed bumps so drive with caution.

Made reservations through the 800 number to rent climate control unit on the first floor at the…read moreChillum Road location. Upon arrival on 8/3/25 I was informed the only climate control units are upstairs and the facility does not have an elevator. I agreed to settle for non climate control unit on the main level since I would only need storage for short period of time. I was shown how to access the door to gain access to the inside which is where the unit is located. Upon arrival at the unit the U-Haul employee opened the door of the storage unit and I noticed several roaches on the inside of the door. When I stated the unit was roach infested the employee said it was "LENT" not roaches. I requested she turn the light on, she said there are no lights inside the unit I had to provide my own light. I used my phone to look inside the unit to see more roaches as well as a rat/mouse trap. I recommend if you don't want to take roaches with you Don't leave your belongings there.

Jackie provided outstanding customer service! She was extremely helpful throughout the entire…read moreprocess of renting my storage room. She gave me detailed information, personally showed me the unit I was interested in, and even assisted me with setting up the app. Her professionalism and willingness to help made everything smooth and easy. Definitely a 10 out of 10 experience--thank you, Jackie!

Nice clean storage units and Jolene is great. She made my experience that much more pleasant.read more