Beware: they do not tell you this, but if you do not finish cleaning out your unit before the office closes they will charge you another day. So for everyone with a 9-5 store your things somewhere else. read more

The on-site staff is pleasant and helpful.......if your dealings are limited to this there is no issue and a positive experience. Unfortunately the corporate level sucks......they have no consideration nor positive effort in regards to customer service....my experience at this level is very sub-par and I am taking processing this negative experience to the next level......if you're in the people business you need to be accountable...... read more

Liz was extreme helpful and everything went very smoothly - excellent customer service ! 110%

FYI, they will not prorate your last payment. So if you vacate the first day of the month or the last day of the month, your fee is your routine monthly payment. If you decide to do the math and only pay for the days you know you'll be needed the unit, your stuff will go into collections. You should be paying for the days you are in, not for your entire last month. read more

Liz was most helpful in helping me set up a storage unit for our daughter' belongings. Nice clean, secure facility with easy access.

Cindy provided excellent customer service. She was fast yet efficient and saved us tons of money!

Very great service! Liz was very nice and everything was really clear and convenient! She tells you the real good deals and give good advice! Try to go there during their time and you will not be disappointed! read more

Very bad experience with them. Unfriendly and lazy staff on sunday. She didn't even want to move! I don't refer it to anybody even my enemy read more

Today I we helped by Daniel & liz, I came in looking information on storing my belonging, daniel help me out and was very nice and very helpful he help me save some money on my account very happy have store here! I highly recommend anyone to come in. read more

This public storage location has been great! The ladies in the office were extremely helpful when I needed to switch to a larger storage unit and when it came to the move out date. The price for the units is reasonable and the only negative side is there are no lights in the units so when you have a large unit that can be cumbersome. I would totally recommend renting a unit here. Safe and secure and reasonable rates. Plus the hours for access to the units is good! read more

I had great service from the very friendly and knowledgeable Liz. She's very approachable nice and funny. She was great help in the big factor in me she's in store my things at that location. Thanks for all your help Liz read more

Monica is awesome! Good prices and I lve the $1 for the first month! Very clean!

Very helpful team in the office! We forgot our key and they provided us with a locksmith. They arrived in 15 mins. Amazing service!

I've had a storage here for over 6months & the key to my lock was misplaced. I'd just like to thank Liz for her patience and great customer service. Great location and secure facility. read more

I dealt with Liz, who was much help. Very nice, to the point and efficient. The place is good. I never stored in other places, so i was surprised that there is no light in the storage itself. Liz suggested to get a bulb on a battery from home depot. The place looks clean, offers boxes and other supplies at a discount and feels safe. read more

Received the most amazing service from Liz today at this location! Probably the most amazing customer service I've ever received from anywhere in a very very long time! I usually don't leave reviews unless it's truly deserved and she really did go above and beyond to show me the best customer service possible! Give her a raise! Like Now!!! Thank you!!!!! read more

Public Storage - Best location! Best customer service ever from Liz today! Thank you! - Self Storage Near Me - Tarzana, California

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Cruz and her staff are so kind and helpful. They made my rental experience so easy. Cruz clearly explained all parts of the rental process, rules and regulations, so I could take full advantage of what Public Storage has to offer. I would definitely recommend this Public Storage to anyone who needs it! read more

While helping a friend find a storage solution I came across this Public Storage location. Liz was really helpful and friendly. She showed me around, gave me tips regarding the facility, accessibility and choosing the best unit for my specific needs. I highly recommend this location. It is safe, secure, very convenient and Liz was an awesome help! : ) read more

Liz is one best person I have ever dealt with great customer service Danny is great help.i highly recommend this location.

Cruz rented a second unit to me and my boyfriend today, she was sweet personable and very helpful!

Hi the server Cindy is very polite professional and very manner full person if any body requires public storage I will send them here

Love the place service is awesome and the people are great and helps you in any problems and if you need some assistance ask for Liz and Cindy they are very helpful. read more

Been with them for many years. The place is always clean and the people are always friendly. Never had any concerns about safety or possible theft. If u need storage , go there. read more

Great Service! I must compliment the staff at Public Storage Burbank on their organization, attitude, and overall customer service. I spoke with Liz yesterday afternoon and she was very helpful and accommodating, they have defiantly gained my return business. read more

I've had a storage unit in this building for over 12 years. I recently needed to upgrade to a larger unit. LIZ was extremely helpful and bent over backwards to help me with this transition. A couple of things were a little challenging, but she came up with great solutions and went above and beyond to assist me. Over the years, no matter what the issue, they are always accommodating. I would highly recommend this location. read more

Very satisfied with the customer service I received from Liz at Public Storage. She was very helpful in explaining my options and she gave me a good rate for a bigger unit. read more

People in the office were always courteous and helpful, but the access hours were changed from 6:00 AM to 9:00 PM daily to 9:30 AM to 6:00 PM weekdays (earlier close on weekends) - reduction of 6 1/2 hrs. No notice of hour change was provided so I was in for a nasty surprise last night at 6:30 when I needed access to my unit (I was in line behind another client also trying to get in who was unaware of the change). They are very good at notifying you of rate increases, but not when there is a SUBSTANTIAL change to access. Unbelievable to get a rate increase for REDUCED service. Needless to say I will be moving out at the end of the month. I don't like having to leave negative reviews, but this is really not cool. read more

Daniel & Maria provided me with great customer service. Very helpful & answered all my questions . Would definitely recommend this location . read more

This location is the worst storage unit experience I've had. We moved in this past June with the assurance there has been no issues with crime or anything of the sort at this location. Once everything was moved in I had not visited the unit again as everything was where it should be. About a month later i received a call saying that the door and lock had been tampered with. So I made my way out there to see what was the problem only to find out that someone had punched in the wall and door, broken into the unit and stolen items. Of course there are no cameras inside the facility. Whoever had broken in had closed the door behind them. After filing a police report and insurance claim I thought everything was over with since Public Storage had put a lock chain on the door and they were the only ones to have keys. I get another call this past week to notify me that the door to my unit was left open...even though I haven't been there since the last break in. Mysteriously the door was opened without the locks or door being broken and more items were stolen. Again, no cameras and no photos were taken of the door that was left open. My unit was the only one that was tampered with and this continues to happen on the weekends. Needles to say, I am VERY unhappy with the services provided (or not provided) and am moving out this week. I have calls into the district manager Pablo who calls me back three days after I call him and from a restricted number. He is never in the office and still I have not had a chance to discuss this matter with him. Would not ever recommend this location to anyone as I've pain rent at this facility over the past 6 months to have personal belonging stolen. They have not been very accommodating as I live an hour away can barely make it to the office before they close. Again, move your stuff out ASAP because there have been break-ins here...twice within three months. read more

The management team and the site manauger, Liz, were very friendly and reliable. I needed a short term storage for 2 months and rented a unit with them. During the time, there was an emergency where water leaked into my unit; they contacted me promptly and set up a time for my convenience to inspect the damage. They handled the situation up to my ultimate satisfaction, moving my stuff to another unit and helping me fle the insurance claim. When I don't need the storage anymore, the move out process is super easy. Overall it was a very pleasant experience to me. read more

Called in before I headed over to sign all the paperwork and explained to the lovely Liz that I would be signing all of this on my lunch hour from work. Once I got there I was so surprised at how amazing the service was! Liz really helped me out- she was quick, efficient, didn't make me feel rushed and explained all the policies thoroughly. We finished everything up and I still had time to spare. I'm very grateful Liz was the one helping me and would definitely recommend her help to anyone who is looking to make this process as simple and easy as possible. Couldn't beat this price either! read more

Liz was such a pleasure to work with! We are going through a really stressful move. She made things very easy and super seamless. The facility is very clean and seems secure . I have yet to move my stuff in there though, so I may update this review at a later time. For now, five stars! read more

I reserved a storage unit online reservation and they charge a bullshit $20 application fee. They called me to confirm the and told me that I should come in before I plan on moving so I can take care of the paper work and all that fun stuff which is fine. I got in and they made me answer all these stupid questions to make sure the space will fit my needs even though I said several times it will fit my needs and after answering the questions guess what... I was right the size of the unit was fine. They show me the unit and then they tell me oh by the way you need a lock when you sign for unit and they require a specific lock which you can buy from them for $20. I asked them why they didn't tell me this over the phone and she gave me some stupid response like that's why we do this walk thru. I said well why didn't you tell me I needed a lock to sign the paper work, I could have brought my own and instead you waste my time and try and force people to just buy the lock and she didn't even respond back to me. read more

BEWARE! I cannot believe I am reading good reviews. I have found the leasing office rude (particularly Liz) and unhelpful. the rent was raised after six months and then again one month later. REALLY. I have called TWO times inquiring WHY and Liz won't speak to me (despite the fact my credit card pays for the account) Originally, since I was out of town, my son secured the unit to get the intro rate. once I arrived in town I went into the office and changed out the paperwork. they continually send him the notices and now tell me they won't change out the ownership without the two of us standing there nor talk to me about the rate. For gods sake he is MY SON and has also spoken to them. each time I call she is rude and unhelpful. additionally, the hallways are dark and there are NO lights in the storage units. be careful this place is a rip off offering intro rates.... read more

I called and was seen pretty quickly. Cynthia was very informative and I got a pretty fair rate. The dolly was accessible and the parking was easy to unload my stuff. Everything was completed in under 30 min. Thank you! read more

Liz and Cinthia were the coolest and most helpful! Their eyebrows were on point, nail colors were poppin, and hair was amazing. Plus they answered all questions and answers properly and thoroughly. I had the best experience with these two! read more

My favorite Public Storage location by far! I've used other facilities in the past but this one is always: fast, efficient, kind and most of all helpful! Between helping me arrange late payments or reminders, to getting me a new lock and key in the same day I put the request in! With any problems you encounter ask for Liz! She is definitely my go to woman here! Thanks for all your help! read more

Very well organized storage with a kind staff. Especially Liz, always very kind with a smile on her face! Definitely recommend this storage facility for who ever is looking for one in the valley! read more

I love this place! they take care of you and the customer service is excellent. If you're looking for a good place for your precious belongings please use Public Storage Tarzana read more

There move in and monthly rates is a joke. I reserved an unit, the employees were very friendly. I had the move in special one dollar for the first month and month to month after the initial month rate of one dollar. I moved out of the unit on August the 5th. I notified them my move out date via my account. Much to my surprise, I was called and was told my monthly payment was late. They asked if I went to the office to notify that I was leaving my unit. I inform them that I checked out via my account. They told me that does not check me out and I owe a month's rent and they do not prorate the monthly rent. So much for that one dollar for the first month. Also, the key pad to get into the building was loose, when you punched in the key pad the pad would push down when you punched in a number. The place was some what clean. There was no place to throw trash, like water bottles, fast food bags, etc. I can understand not having a bin due to folks throwing everything away but a small trash can would have been nice. read more