We had a small storage locker here for several years and they continue raising the rent each year to the point that it became ridiculous! They want $70 per month for a 3X3x4 locker! I found a slightly larger locker at Public Storage, just around the corner, for $15 per month. Granted that is an introductory rate, but even if they double it after the introductory period, we will be at $30, which is still less than half price! On top of that, they never answer their phones for existing customers. I had to call as a new customer to finally get ahold of them. Bad service bad pricing! I don't recommend them! read more

e, they have my card and bank information on file but refuse to use it! I am not in the area to go over there to pay in cash for the next week and they are informing that they will charge a late fee, although I am more than willing to pay over the phone or online right now. In addition to all of this they locked me out of unit so when I tried to put stuff in it I was not able to. They did that without warning or knowledge. These are not trustworthy people and they will do anything g they can to scam you out of money. There are plenty of other storage places where you would be working with decent management and people who will not try to overcharge you. They have also told me I am no longer allowed to rent a unit online, as the accounts clearly offer with a large button that says "add a new unit" and has the prices listed for each unit. So they charge random fees because they want to and do a bait and switch for units they offer online. Not to mention the raising prices every 6-12 months. read more

Great staff easy in & out signup and checkout. Great all around experience. Awesome great can't say enough.

I had a very complicated move involving multiple units at the Wooland Hills location. Trina was very helpful; with my project. The service is much improved from the previous owner and staff! read more

Kevin was great and attentive. He helped me in a great and timely manner he really made our experience easy.. Thank you Kevin read more

Our shit always gets stolen and impersonally have a feeling that its the same workers so steer clear of this place

Hello!! It's 11:30 and your closed? This is the second time I've come to my storage and your closed. Lucky the automatic gate was open or I'd seriously be pissed! What's the deal with this place read more

Self Storage in Canoga Park, CA at 7700 Canoga Ave | StorQuest - Self Storage Near Me - Canoga Park, California

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This review is long overdue. I never had to rent a storage unit before, and had no idea how to go about it or what was involved. I chose StorQuest because it was close to where I was going to move. From the minute I walked in and spoke to Kyndra I felt at ease. She explained the whole process to me, took me for a tour of the facility and found the perfect unit for my needs. She was more than kind, considerate and understanding of my situation, which was sorely needed at the time. Needless to say, I took it immediately and started moving my things in within a couple of days. The first trip by myself was challenging, but thanks to John who was there to help I was able to navigate my first experience with ease. I would recommend this storage facility to anyone needing a place to store their stuff until it finds a new place to be! read more

Sergio was a big help. Very professional I would definitely recommend this place. Clean & comfortable read more

I liked the location it was convinient for me, but it was A bad experience. They have A second lot across these street that I was unaware of and is not secured.They just started putting up cameras. Also you only have access from 6 AM to 5 Pm because they haven't installed the Manuel entrance key pad. Which they don't tell you about until after the fact.. The second week illegal activity was going on and I had my fiance notify the storage facility. The third week the doors wouldn't open and A whole day was wasted because, they don't call you back like they say they will. When I called back A person at the storage said it would take 2 hours to fix. A week later the door #5 still doesn't work. So do your home people. It's hard enough moving and still have to deal with more B.S. read more

Very friendly staff, that's why I gave them 2 stars not 1. They recently cut access hours in the annex building from 7-7 down to 9-5 so if you have a normal job you'll only get to your stuff on weekends unless they change the access codes without warning (which they've done to me 3 times). The annex building is dirty and gross, too many piles of cat sh*t so watch where you step. They closed the rest room so bring a bottle to pee in, literally no small trash cans anywhere to toss any loose trash so folks just throw it on the ground. The staff seems hard working and smart so not sure why it's such a mess. At least they're friendly. read more

Even do Michael the guy that help me get the storage was wonderful. That's where the customer service stops. Worst place I've ever rented! The manager of this place has the worst customer service. Access hours are the worst in the industry. They change the access hours and pin code of the doors to get in without notifying you. So I do not recommend this place at all. read more

The staff here are very friendly, helpful and professional. The prices are definitely reasonable. The only downfall was that while I was getting a tour of a couple of units both the gentleman giving me the tour and myself tripped over a step while we were going up the stairs. There is like one step off or something? On the day that I moved some of my stuff into the unit I again tripped on the step and ended up bruising my arm and my leg. read more

Very horrible experience. This place is a big headache. I promise you will regret it. The facility doesn't provide you with an access code so every time you want access to your storage you have to ask an employee. The employees are never there and no one answers the phone. Save yourself from the headache. read more

If you want to access your storage forget about this place. There is hardly anyone ever there to assist you. All they care about is taking your money, after that you won't ever see them again. The place I rented from locked the facility with a lock and a key, there was no gate or access code. read more

Thank you Juan Chris and Vic for making our storage needs so easy! Excellent customer service and very accommodating! The facility is secure and easily accessible. Easy moving in and moving out! We will rent with you again! Thank you!! read more

So unprofessional, you might as well leave your belongings in the street. There's no safety or employees to help lighten your experience. Will never be renting from them again. read more

Worst customer service ever, had to pay a late payment with cash, only had my card, I told him I would be right back so I can run to the bank. Had like 200 lbs. of stuff upstairs and the lazy cashier left right as I was pulling up to pay so I had to stay until he got back from his break. Wouldn't recommend this place to no-one. Definitely has rats eating through our clothes bags. In the summer this place is hot AF. No lights inside the storage units either. read more

I am very very pleased with StorQuest. Not only are their prices reasonable, but the staff at the site, are extremely helpful and professional. I highly recommend anyone to use their facilities. The storage units are very clean and dry and StorQuest keep their units very spotless. I had booked another storage facility for one month, however, that facility was far too expensive. StorQuest is a bargain by comparison. read more

If I could give this place no stars I would. I rented a parking space here thinking I would be able to leave it there with no bother for the month that I already paid. After I paid, they called me last minute saying I wouldn't be able to park my car due to construction. I only had my car here for 5 days and they didn't give me any notice about moving my car, they didn't even want to partially refund me since I only was able to park 5 days out of the whole month. I called so many times and no one answers and no one is even on the site to allow you access to the property. If you care about your property, save yourself the stress and headache. read more

I am absolutely baffled by the blatant disrespect and attitude my family and I were shown today by one of the staff members working the front desk. Upon discovering my storage unit had been broken into, my father (who loaded the storage unit) and I walked back across the street to report what happened and the utter lack of compassion and some of the remarks made were so unprofessional. The entire contents of my home were placed in this storage unit. Before I even knew exactly what was missing I was understandably already upset given the situation. I showed the guy working a few pictures we took of what we found when we arrived. Luckily we had a comparison of before the break in because my dad had taken pictures of how the unit was loaded so when I went I would know where things were. I've never had a storage unit before and had no idea what the process was when something like this happens. Instead of maybe offering an apology that it happened or showing any concern, he started making almost accusatory statements directed at my father with an extremely smug attitude. When he agreed to go look at the unit across the street things just got even worse. He then started asking us how things would have ended up the way they did like we had something to do with it. He even said "well this doesn't happen here and it's strange because you're a new customer" I was literally floored. Someone's entire home was placed in care at your business and it was just robbed and you're going to accuse them?! The audacity was insane. I finally spoke to the supervisor and he said we could file an insurance claim or police report or both. I called the Canoga Park police department who arrived fairly quickly. As soon as the officer walked in and saw the unit he said "well, will you look at that" due to how obvious it was someone broke in...which was refreshing since the first staff member who walked in basically acted like we were interrupting his lunch and it was our fault in some way or were the ones who did it..It seems like it had to have been someone who either has a unit there or works there to be able to gain access to the building...in my opinion. They do have cameras so I'm curious to see what they will hand over to the police department. I'm praying it's not one of those cases where the footage magically disappears or wasn't working. This probably is all over the place but I had to make other people aware of how bad this was all handled and to warn others to steer clear. I will also be contacting corporate on Monday morning. read more

Mauricio was super helpful and very professional, if you're looking for storage space and don't know who should help you, I would definitely recommend going to him. read more

I like this place is the best Storage in town they're nice people very nice employee play very helpful.

Lutheran social services moved into the local area and as we moved and were getting settled realised we needed some storage. Jon is the manager here and was so kind and helpful, made the whole experience quick, easy and painless....one less stress to think about. Really friendly and professional. read more

The guys in the office are awesome. Service is great. The facility is much larger than I thought, and we were looking for a large storage space. They were able to provide a massive space to me, and the price is very reasonable. I am very happy with StorQuest and expect to be a customer for a very long time. read more

I can't thank Martin enough for his amazing customer service last week. I was really in a bind, and he totally came through for me. Don't know what I would have done without his patience, and professionalism. read more

Since the moment we arrived the gentleman at this location were very polite and helpful.they showed us a couple of different units before we made our dicission..calmly waiting while we discussed what size unit we needed.in a short amount of time we were done with paperwork. That they went over with us very carefully and we signed away. Highly recommend this facility read more

Someone I know is receiving great customer service here. If I was looking for a storage unit, I would be looking here first.

Manny and Lindzee are really cool people. Nice cozy storage for my Honda. Very thankful for business like this

After a very long & stressful same day of moving and securing a storage unit due to a last minute move, I was happy to have a great experience with the office staff to move the process forward. Such helpful, patient, and kind people! Totally recommend. read more

So happy & pleased with there service. They we fast with The paper work & the storage was clean before I got it. The area is kinda hidden. & not a lot of traffic coming through so I feel safe with my things there. read more

My experience with Stor Quest was excellent. My initial contact was through their Internet website. After my online requests were made, the company called to verify and finalize my storage room selection In office, Stor Quest employee, Jon Howard assisted me every detail of the rental transaction. He was professional yet not stand offish. Jon showed great initiative in answering my questions and processing my order. He showed me the available units of my preference and was very detailed in guiding me through the procedures I had to follow to .finalize my rental agreement My experience with Stor Quest and especially Jon Howard went very smoothly and in a timely fashion. Thanks Stor Quest! Jesse G.. read more

Unfriendly employees not good costumer service always waste my time most the time the office it's close went I come to make my payment I wasted 30 minutes of my time for waiting for someone come and open the office always close the gate before the schedule storage time never send e mail or call regarding new changes schedule storage time It's time to move a another good and friendly place read more

Vanessa and Jon were respectful and helpful and on the ball! Thanks for making my move easier!

Unfriendly . no respect . you will lose your time and your money here . they only searching to find a way to charge you .

The staff in the office is great! The process was really easy! The only reason I gave a 4 star rating instead of 5 stars is beach use of the hours! It would be great to have 24hr access to my belongings! But thank you Dani and Martin for all your help, being so pleasant and providing great service! read more

Really nice guys- price was okay. Very helpful lots of options!

They were easy to work with and went the extra mile. Right before I moved my stuff in, I realized I needed a bigger space. They found the space and gave me a great price on it as well. They communicated the costs well up front and were responsive to my questions. read more

Very quick and easy getting set up. Mark was very helpful and expedient. Great prices and good deals! Highly recommend!

The customer service is excellent! When I moved a few days ago and wanted to put some stuff in my locker I noticed that it was no more big enough. I called a few hours ahead and was able to reserve another locker. Once I got there Jon and Jon were VERY helpful and VERY nice even down to offering/giving us water. I am gonna consolidate the two lockers which won't be a problem there! Thanks guys!! read more