I strongly recommend!! Great quotes and they have a staff that keeps the place clean and has provided us with excellent customer service. She brings value to the company with how informative she is. Thank you Nan for answering all our questions and helping us. Great place so far! read more

They were very helpful after we discovered what mistakes had been made. I got a larger storage unit for the same amount I had already rented the smaller one for. read more

I was in a real time constraint and Nan was so helpful and took a lot of the worry off my shoulders by going above and beyond. She was kind and patient. I truly appreciated it. read more

They lie about their hours and they simply stay closed on days they are meant to be open. Came here on a Thursday at 3pm (they should be open until 6pm) and there was no one there; the lights inside were off and the whole place was locked up. I saw couple of people come out of the building from the second floor (they appear to live there) in casual clothes (not work uniforms) and say they have no idea when this Public Storage should be open. One of them my mother recognized as an employee at this location who helped her make a cash payment a couple of months ago and this person acted like she had no idea what we were talking about when asking when this particular Public Storage location should be open. Avoid this location at all costs if you value your time and sanity. read more

Giving five stars solely because Wilson deserves it. So helpful and made our transition out of our storage unit very smooth. Thank you, Wilson! read more

Victor was very helpful and friendly. I wasn't going to transfer units until he talked to me and was very knowledgeable about the situation. So thank you Victor at the Vanowen facility! Torey T. read more

Nan was a awesome worker and very accommodating highly recommend coming to this storage !Such a great worker !

I just rented a space at the facility at Canoga on VanOwen. Space is adequate but there's been a few hiccups. Two issues, we had to come back at another time to unload, because they only have two carts. Both were in use. The other issue is the app doesn't open or close the gate. We informed the resident store attendant but he just told us to get out the car and punch in the code. They should get that fixed. read more

Wilson, who works at the front office and is typically there on Friday and Saturday, was really helpful. He made the experience very easy and was really nice. read more

I have had a unit here for about 5 years. During those 5 years the price of the unit has more than doubled. They have increased the price by about $90 a year. Another issue is that it is impossible to get a hold of anyone over the phone. I have called many times and left voicemails every time and never have I received a call back. When you call the customer service line they forward the call back to the storage unit location automatically because your number is linked to that location. I called with another phone number and was on hold for 10 min before I got a hold of someone, they took down my info and the call got disconnected and they didn't reach back out to me. This location also has a gate code needed to even get to the storage units and in windy days when the electricity goes out you won't be able to access the storage unit which has happened. Do not recommend at all read more

Nan was extremely helpful and friendly!! Informed us on everything we needed to know and left us feeling confident in our purchase. 10/10 service and great was quick and easy. Keep up the great attitude and positivity read more

Daniel is always hands on and ready when needed! Thanks for making our move smooth :)

This place was great. Nan was a great help. Been here for about a year or so and it's always been good and no problems and the customer service was very great and friendly! read more

I really like Daniel. I find him to be profesional, helpful with a positive presence. He is definatly asset to this co. I hope he gets a raise, promotion or something. He surely deserves it. Thank you Daniel James and Tina read more

Daniel was amazingly helpful as well as very friendly. I messed up the online registration and he help correct it easily. Once on-site, he provided a thorough tour of the facilities. Altogether a great experience. read more

WARNING WARNING WARNING... Do not and I repeat NOT rent from this facility. I rented a 10 x5 unit and stored my entire inventory for my Etsy store in it, because I was going out of town for 6 months and needed the space in my garage. The unit was on the 3rd floor and took me about 17 trips up in the elevator to fill it. The facility is gated.. you need a code to get in the gate.. a code to use the elevator ,and I put a really heavy duty padlock on it worth over 100$..and it seemed secure. I have been using lockups in various cities for over 20 years and NEVER. had a single problem. Imagine my surprise when I returned to get some items and found my ENTIRE LOCKUP HAD BEEN EMPTIED OF ALLL MY ITEMS . The thieves had put another lock on the door with "PUBLIC STORAGE " stickers on it!!! I brought Danial.. the manager up and showed him and although a nice guy .. he simply shrugged.. and he couldn't understand how it happened!!!!...and simply told me I should file a claim. I asked him to check the footage for certain large items on the video and he said he would .. but never did. I had the police come and a finger print expert.. but they all seemed like it was a dead end. It was then that I noticed other locks on my floor had the same saw marks on the latches. 4-5 at least..!!! There are no cameras in the halls and only at the elevators inside and out. So.. anyone can break in and steal at their leisure. I wish that I had read the reviews before renting because at least 4 other people have had all their belongings stolen here as well!!! There is no security whatsoever!!! Even gated and coded.. !!! The insurance policy only maxes out at 5000$ and I had almost 15,000 $ worth of inventory. The police also aren't helpful .. apparently it happens all the time .. they are familiar with this place.!!!! I asked if I could look at the video footage and was told by the PS manager that , no.. only a police officer is the only one.. that can look at the video!!....btw ..the officer told me that they didn't have time to check footage.. nobody seems helpful .. least of all the PUBLIC STORAGE people.. one manager there told me to move on with my life and file a claim.. terrible customer service .. they aren't helpful at all.. if you rent here be prepared to lose EVERYTHING!!!!! read more

They're alway not In office They have at least one staff in the whole facility every day. So make sure you make an appointment before coming. Or going... Also, make sure you bring trash bags if you feel like you're going to have some things to throw away when moving your belongings into storage. Did you not have any trash cans and if you leave any sort of trash on the side they will charge you $75 instantly and not only that but they will make you pick up any other trash that was put there next to your trash. Even if it's not your trash they will make you pick it up. Yes and still charge you $75 To be honest not the greatest storage my last storage actually had a trashcan too bad it was too far read more

It was a pleasant knowing Daniel from Vanowen branch. He was so helpul and accommodating. He patiently answears my concern and showing the units. read more

Daniel was excellent and provided phenomenal customer service to make sure we got everything moved into our storage

The manager Daniel totally saved the day for me. Left a pair of sunglasses outside my storage unit that he found and saved for me. Thanks a million! read more

Public Storage - Self Storage Near Me - Canoga Park, California

You don't need to be worry for anything like access to the main gate or in floor, everything is already setup when you reach there, just check your app when in the range, thats it. Buildings, floors,.... All brand new. I surprise when I saw my storage space. It's super tall. read more

This is the only company that hasn't helped anyone during covid of last year. I made a dispute with my bank because I was over charged. Keith didn't offer any help with the extra fees I was charged for. Now, they won't let me pay with a simple debit card with my ID present at all because they're scared IM going to dispute my transaction. I'm having to pay cash for each month now. I work 13 hours a day and you expect me to come in once a month to pay cash?! And then charge me a late fee when I can't come in to pay in cash?! Like what in the world!!! You want me to pay on time but won't let me set up auto pay or set up payment with a debit card. MAKE IT MAKE SENSE. WORST DAMN COMPANY. Johnathan Devlin - District manager. Not helpful at all. He might as well not go to work. I'm done with public storage and I don't recommended. God forbid We have another pandemic and we're all in tough times and they will do nothing to help you. And also YOU CAN ONLY PAY CASH. read more

Only needed it for 1 month, Staff there are incredible, friendly and knowledgeable. Even had a great sale price for the first month and was cool with me only renting for a month. Definitely will recommend this place! read more

Public Storage - Self Storage Near Me - Canoga Park, California

See all

The public storage location at vanowen and canoga in canoga park, California...is the worst place. I wish I never got a unit there. I was lied to from the very start, they wouldn't uphold their promotion of 1$ for the first months rent, and by the time I had my unit for a year and a half they had doubled my bill from 99$ plus a 15$ insurance fee which was bullshit and said it was for outstanding balance fee. Wich sounds like to me that if I were late on a payment instead of giving me a 25$ late fee wich they did multiple times, the insurance I paid every month should have covered it. But sadly they are just criminals. There is never anyone there except for the one guy who is no help at all. And then to top it all off they broke into my unit and cut both of my locks off and stole some of my stuff with was my father's stuff I had to store in there because he just passed away. They did this before the first of February which is when the rent was due and I had already paid for January, so I was not late and I was moving my stuff out and when I got there, there was a different lock on my door and I couldn't get in to get my stuff and the only guy that's ever there was there sweeping but was no help and tried to tell me I was going to have to wait 7 to 9 business days for him to put in a request to send someone with bolt cutters to come and cut the lock off that they had put on after taking my stuff, it even had there sticker on it. But my fiance was right across the street and came with bolt cutters and cut their lock off and to no surprise my locks were cut and laying in one of my boxes and they had gone through every single thing in my unit and stole 2 boxes full of my property. Then he lied some more and told me he needed to do his own investigation into this crime, and I couldn't have a copy of anything because it's an internal investigation. Wich was a lie and just meant he wasn't even gonna do anything...because he's the one that did it. I sincerely hope my experience there will at least help save even one person from making the mistake I made by coming here. read more

I would never recommend this storage location to anyone. After about 13 years of being a Public Storage customer at the Woodland Hills location with no problems what so ever, I had a storage unit at this location for a year and it turned out to be a very frustrating situation. The best part is when I tried to resolve it with corporate and someone hung up on me! I let them know I was recording the call because my previous 10 attempts were being unanswered and she hung up on me. Even though I have had a great experience in Woodland Hills it makes me question if I want to continue to give money to a company that has no regard for their customers. read more

Daniel was very helpful and friendly! Made its very simple to find a space that would suit my needs.

Excellent! It's been a long time since I needed a storage unit, but I need one that was secure and close to where I needed to be. The signup process online was very easy to set up, and all I needed to do when I showed up was check in at the desk, and Daniel was wonderful. read more

Probably the most dishonest and untrustworthy company out there. These people took advantage of people during Covid. Every other company had ways to help people during covid but not them, they took advantage of people and kept changing rent and late fees with no remorse. Something they're proud of. Don't put your stuff here. Do yourself a favor. read more

Yesterday, we went to get some of our christmas decors in the storage and noticed that our lock had multiple PS stickers on it. Opened our unit and lo and behold - somebody had broken in to our unit because all of our stuff have been moved and in total disarray. And not only that, they opened most of the boxes to see what's inside and those boxes were taped securely. Lost our dolly and a flat bed roller. Management denies having anything to do with it and I hope they're telling the truth! We feel violated and that feeling of someone just robbing your privacy. We will be filing a claim soon!!! read more

I m so disappointed about this company! 1st, one month free advertising: oh sorry not for that unit 2nd, after 6 months they raise ur monthly payment almost $20 3rd, when u close your account during your last month, you don't get any money back N you can't even use the dumpster They are just a rip-off! read more

-5 stars!! *****DONT DO IT!!!**** STORE ANYWHERE IN THE WORLD BUT HERE!!! The entire establishment is criminal!! "If you Rent one day and move out the very next... you are charged the ENTIRE month with no questions" (is what the management quoted me!) , no grace, no mercy... from the property management all the way up to the "Talking Heads"... DO NOT STORE HERE!!! PERIOD... Zero Customer service!! They KNOW, and verbalize the acknowledgement of unfairness yet will repeat the exact same policy over and over! read more

So this is my first storage unit ever... so if your looking for a place to store your junk...this place is it. So this place is gated, and every renter is given a personal password for entry that must be entered before entering AND exiting. They also provide free use of dollys. Elevators are available and are spacious enough to fit large couches. I had a large 3 seater couch and there was plenty of room to maneuver around the elevator. The hallways are nice and wide and lights are on wind timers. The fire stairs are also large and accomodating if you feel the need to carry things up to your unit. This facility is a 3 story facility that has plenty of parking. I do recommend bringing a flash light though. There are lights in the hallway but your unit will most likely be dimly lit being there are no lights available in the units. If you have an iphone or like to pay bills online, Public Storage has an app where you can pay your monthly dues or you can pay online. Rent is due the first of the month. Also you have to leave the facility before 9pm...or you will be locked in. So beware. read more

Not happy with the level of customer service at all. The sad part is, the manager Keith has the worst attitude out of all the employees that have helped me in that that facility. A gentleman had problems with an elevator twice that day and I witnessed Keith have an extremely sarcastic and rude attitude with the person. And the body language was terrible too. 2 days later I had to move more stuff in the storage again and Keith had a terrible attitude. Today at 10AM. Had a issue with a storage unit and the young lady available to help me had a attitude too. read more

Do not rent here unless you want a 10% rate increase every 6 months. Storage rate went from $113/ month to $127/month after 6 months. Was told it will go up again in another 6 months. That will be almost a $30 increase in one year. Office staff is very nice. Doesn't make up for their corporate greed. The regional manager Jonathan was an argumentative jerk on the phone, saying "everyone wants to pay less but prices go up." I do not want to pay less, I just want to pay the same rate I was given. read more

Very friendly and helpful staff. The units are nice and spacious at a reasonable price

Very quick and easy process to setup a new storage account online. Contactless process, done in a day, and even the smallest storage unit is spacious enough for my extra items. Manager of the location is very helpful. read more

Sonja and yuri were great and very helpful! The unit it no frills but gets the job done. Clean an air conditioned. Would be good if they had lit units and dollies. read more

I had to move on the spur of a moment and Kim and the rest of the staff at this facility were very good. They helped me find the correct unit size and it was perfect when I showed up with my truck. Also very convenient that they are right next door to Uhaul. Thanks guys for making a stressful situation a lot less stressful. Deanna read more

Leia was extremely helpful and friendly. She was able to get me a deal thanks was not previously available to me. The units are clean and fairly priced. Thanks! read more

I have had bad things happen at public storage. They say we feel two payments behind and with penalties and other fees almost $400.00 we are on a fix income. And we talked to the main office and there was nothing they could do not even parcel payments to catch up. They said no pay it all in full. We lost our storage. We also had receipts to show that we were not two months behind but they would not hear us at all and went on and auction our storage off it's not fair don't do business with public storage people they are Crooks someone working there must have stole the money that we paid either in cash on by credit card read more