I've used this Public Storage location in Colma and overall had a solid experience. The facility did look clean, organized, and easy to access, which made moving items in and out much easier. They also provide carts, which was a big help. The overall process was straightforward with no confusion--just a place that does what it's supposed to do. A couple things to keep in mind: pricing can increase over time, so it may not stay at the initial rate if you're storing long-term. I also noticed the front desk wasn't always staffed during posted hours, which could be inconvenient if you need assistance. There is a bathroom on site, but it wasn't available for customer use. Overall, it was reliable and served its purpose when I needed it. read more

Unit broken into and near all possessions stolen; lock replaced with new public storage lock. Told it happens often. No cameras in any hallway. No help and no recourse. It's unbelievable they can operate this way. Police called and said this is common. Do not work with this company or facility. read more

I loathe this company. They are in business to screw people out of as much money as they possibly can. The rent for my small 5'x5' unit has risen from $120 to $220 in barely two years. The website is a train wreck. They make it exceedingly difficult to access a live person in customer service. Supposedly you can cancel ins through the website but I have tried multiple times and can never succeed. I hate them. read more

We rented a 10' by 10' storage on the second floor, for about four years. Over the years, the elevator didn't work at times. We asked about getting a reduced rate because of it, they said no. However, our rent was increased over 8% yearly. We finally decided that we were paying too much for a storage that was too big for us. We moved our stuff out over multiple days. Again, we ran into elevator issues, very frustrating. There are two carts in the building, if you can find them. Some people just leave them on the upper floor. You have to look for them at times. Our storage had no insulation. It smelled damp all the time. All our items had this weird damp smell, even those in boxes. Some unprotected posters we had got 'water stains(?).' Not sure if there was some moisture that came from ceiling. Another issue about this location, is the difficult access from El Camino. The driveway is narrow and almost hidden, because of the curve in El Camino Real. We always had to be careful when exiting back onto El Camino Real. In the future, we will make sure to seal textiles in airtight containers. The article below will give you insight about how this industry is unregulated. https://www.latimes.com/business/story/2021-02-05/column-coronavirus-self-storage-rate-hikes read more

See all

THEY NEED MORE CARTS!!! Half the times I come here, I end up waiting for a cart! Other than that, it's ok.

Due to a family medical situation, I needed to relocate away from the Bay Area for a while. Couldn't afford to leave my home unoccupied, but before I can rent it out I needed to clean it out. I did my best at selling the furniture and appliances, but there was still a bunch of stuff that I couldn't easily let go or bring with me overseas. I resorted to renting a storage unit for an extended period of time. Seeing that one was available near home, I just went with it. Price seemed reasonable - but this being the Bay Area it sure wasn't cheap. The $1 first month offer was a nice gesture but didn't do much for my long-term needs. Gal who initially helped me out with the sign up was very nice. The storage facilities seemed ok as well. But I had to make several trips since I was emptying my entire home, and juggling that with work and other errands, I thought this place's hours were rather limiting. One time I took a half day off work to get the move going, arrived here at 9:30 (the start of their business hours) sharp, and nobody was there yet! Dealing with that was frustrating. A few days later I saw some dirty stuff in the corner of the storage space. Didn't think much of it. Now I'm reading some Yelp reviews and suppose that might have been rat droppings. Ew. Hope no rat chews on my stuff in the next three years... read more

The young lady Dominique was very pleasant and helpful. I highly recommend this public storage.

Don't bother with this location. Not sure if the positive reviews are legitimate - there's never anyone in the rental office, no one picks up the phone and the staff who lives on the property is extremely rude. read more

I really wish I could get a 1-star review. But I have to give some credit for the first encounter. My husband and my parents were looking for a storage in the area so that we could put some of the stuff in storage as our home is going through remodeling process. The set up process was not bad. We got a spot that was close to the elevator and the stair. But today when my husband and I went back to the storage to drop off our stuff, during the access hour at 2:45 PM, no one WAS IN THE OFFICE. There was a gentleman eating his sandwich inside his car that was parked outside of the office. My husband just wanted to use the trolley that was chained at the first floor. So my husband asked the gentleman if he worked there - and that guy said no! Oh, surprise, by 3PM, I saw that dude left his white car and walked back to the rental office right after a young lady (who I think was the manager?) was back from lunch and it appeared that guy actually worked in the office. I've used other storage companies and I was shocked to see that no one was in the office at all during the access hour. Honestly I would have gone to somewhere else but my parents chose this place because of the promotion deal. Should I know the rental office is run this way, I definitely would have gone somewhere else. So unless you only have to move your stuff into the storage all at once and take it out at once; if you are looking for a storage place where you can move your stuff in several rounds - go SOMEWHERE ELSE because who know if anyone is around to unlock the trolley. Alternative - you better find a hunk to carry your stuff. Being a 9-month pregnant woman, I was not happy about it. Luckily my husband was a strong guy so he just moved everything at the end but it was a very frustrating moment. They are good at getting your business but expect the quality of your experience after the initiation will go down hill. Note to management: please either set up a protocol so that the trolley can be accessed by the renter by making sure at least 1 personnel who has the access/authority to do so is at the office during the access or re-enforce such protocol. Alternative, figure out a different way to let the renter to use the trolley - not everyone has a hunk or a team of army to move things around! read more

Units on the "first floor" are actually up a l flight of stairs. If you are lucky the single elevator will be working. In my case I had to haul everything up the stairs, risking serious injury. The management gave me no compensation for this, and instead charged me for a lock I never asked for and refused to return it. Thanks guys. read more

I have nothing negative to say. This location is clean, organized and is run by a great property manager, Dominique. Bathroom is always clean and the location is great too. read more

This is our first time renting out a storage and Marina was very helpful. Went out of her way to make sure that our reservation was smooth as possible! I love her! read more

My parents were putting their house up for sale and needed to vacate within a week to have it remodeled and staged. Needless to say, they accumulated a ton of crap over the past 20+ years, and they needed a place to store it-- fast. Public Storage was perfect for our needs, and our property manager Dominque's customer service was icing on the cake. She was extremely knowledgeable and patiently explained all of the important rental details to my dad, who has a hearing disability. We ran into two major obstacles while we were renting the unit, and each time, Dominique calmly and thoughtfully explained our options. Her leadership and resourcefulness put us at ease in spite of the initial panic we felt stumbling upon these obstacles. Thank you, Dominique, for being so helpful and amazing to work with! I'll happily recommend Public Storage because of the great experience she gave us while renting our unit. read more

public storage sucks as a rule, they have a corporate way about them. They will treat customers however they want to and get away with it, there is little that can be done. They recently raised my rent on one of my units by 80 dollars. There was no explanation given, no calls returned to me (at the corporate level. The onsite people there are pretty good about returning calls). The longer one stays at public storage, the more they raise the rent! There is zero customer appreciation for loyal customers (3 and a half years for me) and no discount or break when renting multiple units. You are penalized for remaining a loyal customer with punishment being rent increases at random intervals with no explanation at all. I will say though at 1900 el camino real facility, the on site manager Dominique is outstanding, she is smart, she is friendly and she is as helpful as she can be although she is limited somewhat as to what she can do for the customers by the corporate managers that oversee her. If she was not the manager there i know i would not have rented two of the biggest units they had for 3 and a half years, i would have been gone long before. i felt that my things were pretty safe there. So i vote five stars strictly for Dominique, not for public storage, she made it a good place. read more

YES!! YES!! YES!! Ugh, I've become one of THOSE people who have too much stuff & needed storage - after such a long time resisting doing so, I finally started checking out places. The location of this facility worked the best for me. I called and made an appointment at a general Public Storage number. The man was helpful and gave us all the options which was great since I've never done this before. Hubby & I arrived at our appointed time and met with the facility manager, Dominique. Wow, did she have it going on - so professional, covered every single thing with such clarity yet not robotic - she actually made it an enjoyable experience - Seriously renting a storage unit could be enjoyable? Yep. Hubby & I decided to go with a larger unit once there as the 5x5 are approximate dimensions and hubby being the perfectionist he is, had everything measure out to the 18th degree. While he was a bit disappointed to need a larger one, I was happy because that meant I could store a few other items he didn't know about! Win/win/win! And a HUGE plus - there was a promo going on charging only $1 for the first month's rent! How great is that?! But outside of the location & promo - the best thing was leaving there knowing my things were secure having dealt with Dominique & knowing she has things covered! read more

I'm not gonna say that it's very helpful that they have contact less check in its great but the hours are not long enough to get your stuff on and situated let alone organized but they are still doing a great job thank you for the help with my storage needs. read more

This has been such a horrible experience. (1) The elevator has been broken for 1+ months. I can't even move things in or out of my storage unit. (2) My unit does not have a light and they won't replace it. (3) THEY INCREASED THE COST PER MONTH BY $40 A MONTH because of rising real estate cost. They said that they will still focus on superior customer service, but I can't reach anyone to complain about the cost. (4) Rarely there is someone at the office to help you out BEWARE. read more

I'm shocked this place has such good reviews. It's such a rip off with horrible customer service. Avoid at all costs.

I was able to obtain a reasonably priced indoor ground floor unit immediately, and was given the facility tour and all necessary information by Chris. There were carts carts available to schlep our boxes and furniture to the unit, locks, and etc., and I was able to add the friends helping me to the authorized access list. Chris was helpful, knowledgeable, and courteous. Thank you for the help! read more

I am renting a place in San Bruno a 5x10 unit ! It's so comfortable and save , the only thing I would recommend it's for them to have another cart to help transfer things from the car to the unit ! I do like the place in general ! read more

Great spot and great customer service! Just be careful pulling out of the driveway on to El Camino, people come around the corner fast with low visibility... read more

Great location and service. Francesca, the property manager, was fantastic--she was so nice and helpful in getting me set up with my space.

Dominique was very professional and knowledgeable. She answered all the questions I had and helped me set up my account and get me my storage space in no time. read more

Great deal on storage space in the San Francisco area, good location for easy access because of proximity to highways, and excellent customer service. The property manager Dominique was courteous, cheerful, professional, and got our move in appointment done fast, which I appreciated very much. read more

Quality service. Nice easy process. Extremely professional. Marina was very nice and got me set up quickly.

Great hidden storage facility for those who want a place that's not too exposed for the public to know what kind of stuff your storing. Great deals and packages are an enticement along with having a nifty optional indoor roomy unit to choose from as a pose to the outside norm. Fully equipped with trolleys to move your stuff, this place has it all. To top it off, you got a well informed staff of Dominique and Jerry to help your every need, and that's what made this experience a complete breeze for first time movers like me n my pops. Try them out! read more

Had a miscommunication with someone at this location about refund money if moving stuff out of storage in middle of the month. When I actually came to take items out of storage unit for good, I spoke with Seana whom was very patient and understanding. She was also very helpful in explaining the situation and helping me know what all I can write off in my taxes for this expensive move to help make up for money lost in the miscommunication with now "former" employee I spoke with previously. She re-installed my faith in Public Storage. Thanks Seana! read more

Marina was excellent the deal was exactly what they said it was on line she was helpful and fast and got me set up right away great location thank you read more

My experience with this property has been flawless. Dominique assisted me throughout the entire rental process from the time I moved in six months ago to my move out today (Nov '15). Dominique has always been a friendly professional and I'm thankful that she has been there each time I have needed assistance. On day one she made time to give the unit an additional cleaning as needed. She let me know yesterday that I could get a last receipt from the Sunday manager on duty to finalize my move out, but she ended up being there when the company needed her to fill in! I would recommend this facility to anyone. Thanks Dominique!! read more

We are storing a dining room set for a month until we can move it into our house. Dominique was very friendly and helpful, answering all the questions I had and walking me through everything I needed to know, as this was my first time using a storage facility. Thumbs up for her professional customer service! My only concern is that I wish the elevator were larger, as our unit is on the second floor. read more

I'm in the process of still looking for a new place and needed a storage for just one month until I find somewhere new. I called Public Storage in the morning and told them my situation and the friendly lady over the phone (forgot her name) was able to get me a deal for $23 for the month. She made me a reservation to come in during my lunch hour the same day. I'm giving them 4 stars only because I specifically asked her if it was going to be that amount out the door and she said yes, but when I got there it was actually $51. It's still a good deal, but I like knowing of all the fees from the beginning. So I came in during lunch and the manager Seana assisted me. She was extremely friendly and thorough about what I needed to know about the storage place. I enjoyed finalizing the deal with her. Thanks Seana! read more

Pleasant and easy experience. The representative, also named Chris B, was very helpful with setting up my account and lifting a larger item into my storage unit. read more

Great customer service. I came late to my appointment and the lady that helped me offered to do as much as we can until her next appointment arrived. She was very helpful and welcoming (it kinda looks like a dungeon with the lights off). Since I was renting the unit at the end of the month, she clarified the available payment options to help me choose the most convenient option. I would definitely recommend this business to a friend. read more

The folks here are really helpful when you have an issue. Jacqueline is always prompt and attentive in the office and Geoffrey in the corporate office can be moved as well if you calmly and thoroughly explain your issues. Thank you again folks! read more

I recently stopped by Public Storage for my first time. I was somewhat anxious and had no idea what to expect. Dominique was very friendly, attentive and knowledgeable. Outstanding customer service is rare nowadays but Dominique went above and beyond to make me feel comfortable and well informed. I applaud Public Storage for training and employing such a STAR employee. read more

I've had an outstanding experience with Dominique, she's even given me a curtesy call so I wouldn't get a late fee on my storage. I had gone to other storage spaces and I feel they were asking too many questions without an explanation. She's really friendly, excellent customer service! read more

Dominique, the property manager was really helpful and detailed. She follow up with me and made sure in have all my questions answered. Today, Lauren was very courteous to address my refund question. I'd recommend this public storage for sure. read more

Staff here is very helpful and professional. All of my options were explained in detail to help me pick the best unit for my belongings. I felt very comfortable leaving my things in my unit-everything is very secure and you get your own code to get in the gate. Israel gave outstanding customer service and showed me my options for units. read more

I came into Public Storage today and I have to say I wish more places would have the outstanding customer service that I received today! Thanks for the great experience! =) read more

I came here to rent a storage unit with my friend and the customer service was excellent. I would recommend this location to everyone just because of the friendly service they provide. read more