Mary (the Property Manager) and Daniel both were very helpful in finding me the right unit and signing me up. The $1 "first month fee" only applies to some units and does NOT include two required add-on's: (A) a $25 admin fee and a (B) $20 lock for the unit. So while you get a month of rent almost for free, there is fine print that costs $45. Just a heads-up on that. The climate-controlled units are really nice; the hallways use motion sensors to light as you walk around and it's 55-degrees all day and night, so perfect regardless of outside conditions. There are no electrical outlets understandably, so if you need light, you can store/bring an electric light source just in case the hallway lighting isn't enough for you. This is a big place, so the front office is kind enough to borrow out [upon request] two flatbed carts so you can roll stuff away from your vehicle. Nice touch! I recommend reserving online to get the best price and availability. This location has an awkward entrance and exit onto Irving Park Road (it only works well if you're headed west and then continuing west, haha). Of course, that's what a U-Turn is for... :-) read more

BUYER BEWARE!!!! I am writing to address repeated, substantial rent increases for my unit. My current monthly payment of $370 is $200 more than the initially advertised $177, following two significant increases in a short period. This situation is unacceptable. Then when you pull up, they hide and act like no one's there... Downright horrible!!! I intend to share my experience publicly on review sites until this issue is rectified. read more

Signed up 3 months ago; today I received notice that my rate was doubling due to "market conditions".. I called to ask questions, and received somebody on a different border who played the card that they couldn't understand me or my questions. 100% bait and switch. I also had a problem with the representative on site. I specifically declined insurance when I signed up, and I was given insurance anyway. I work in insurance; I didn't select it. The manager knew what she was doing when she created my account. I do agree they are a bit shady. read more

0 stars if possible. For over a week, I have not been able to access my storage unit due to a sheet of ice in front of unit. The management is more than aware as the village of Schaumburg instructed them they are required to salt. Imagine my shock today to still see not a drop of salt. What does your rent go to?! The owners pockets? Horribly managed property and as soon as I'm able to even access my unit I'll be leaving. They must not care about customers slipping and falling and suing. Sickening. read more

I have rented from here twice and it is a very clean facility. The grounds are well maintained and the units themselves are kept clean. I rent an indoor unit, which is temperature-controlled. I have nothing but good things to say about this location and have no complaints. Mary the Property Manager is great and super helpful! read more

Everything is fine overall but what really upsets me is how they can bait and switch with the price. It's cheap and then a couple months later they increase and then increase again. The current rate is significantly less than what I am paying and we are moving out of this space to a new storage provider. read more

I did everything online with no issues at all. On move in date i entered the gate code they sent me on my phone and git right in. Went to my storage unit and the lock and paperwork was waiting for me inside the new unit. No problems. read more

At first Mary was very nice and helpful. I rezerved an unit online and supposed to be for 2-3 months. Because I was't able to buy a house immediately after I sold my condo I end up having the storage for longer than planned. This is how I found out what an unethical business practice she has and how nasty she can be. After a full couple of months they increased the rent by 40% without proper notification or disclosure at the moment of signing up. I called and I contested the increase. They rectified the increase but 6 months later they increased it by 40%. This time I knew that was coming so i was ok even if 40 % seemed to be a lot. In the mean time I bought a house and yesterday I was able to empthy the storage unit. I also fell in front of the storage and hurt my right leg because there was a bunch of ice. This morning I came to finalize the rental. I entered the office building and Mary was on the phone and she ended the conversation immediately. I said "good morning" and wanted to tell her that the unit is empty and, as I was trying to speak, I was trying to remove the keys of the lock from my ring keys. This is when, repeatedly, in a very nasty, yelling voice is telling me that I have to get the lock. I was shocked because I didn't expect her to be so nasty. I asked her "are you upset or something?" she said no. Probably she realized that I got upset and she said that she will not touch my lock, I have to go and get it. At this point I am already upset because I am in pain and the way she talked to me made me feel even worst. She practicaly ruined my day. I turned around and I went to get the lock. I returned and I am trying to remove the key from my ring but she keep saying" I don't want your lock we are done, there is nothing else that needs to be done I am going to send you and email when I will do my rounds". This is the first time I rented a storage unit and I don't know what needs to be done at the end of the rental but she definetely refuse to go and see the storage immediately (probably because of the weather), nor she didn't mention any refund since I paid until the end of the month, she just tried to get rid of me out saying that she is going to send me an email in an hour. I asked her the last name and she refused to give it to me. I would like to go further with a complaint. She should not behave this way at work no matter what her problems are. read more

Easy rental the day before, reasonable prices, no contact options for those who just want in and out with no complications. Clean unit, clean establishment, and clean grounds. I enjoy using the app to open the gates, especially now that the weather is turning cold. read more

They increased my monthly payment 20% after six months. When I communicated my disappointment to customer service they responded "we can help you downsize to something more suitable" ... WHAT??? Unfortunately, It's cold and don't have time to move to another location. But I'll tell you all, don't take the bait with this place, unless it's convenient for you and price isn't relevant. Too much local competition read more

Mary, the property manager was very helpful and efficient during the rental process. The place for is clean. My storage room door does not stay open, has to be propped open. Cannot figure out where the light switch is for the room. read more

Christian and Mary were very informative and courteous in explaining every detail. I was in and out in a short time. I appreciated it! read more

If you need storage, this place is it. Friendly staff, exceptionally clean and usually no problem pulling right into the main entrance to access your unit. The wonderful carts they have available saved me so much hassle and trouble as well. Should I ever need storage again, this will be my go-to place. read more

Mary and Laurie are great! I had called a couple other Public Storage facilities first and was not given the friendly customer service that I was shown at this location. When I showed up, I was even escorted to the unit and everything was explained to me. I felt comfortable at this facility; it's very spacious and clean. read more

Stopped in recently to get an arrangement of boxes. Mary was able to help me get the right sizes for my items. Very helpful employee! Will be back if I have anymore questions. read more

The place used to be good but over the past couple years things have increased in price drastically and quality has gone way down. The place used to actually be climate controlled but now they don't run any a/c units at all. They even went as far as spray painting the inside of each thermostat cover so you can't see inside to check what the temperature is in the building. They used to have a bunch of carts to use to help move things to and from the unit but they locked them up and only have 2 carts to use. Inside used to be spotless but now the floors are disgusting. There is some lady that I think lives in her unit and is always taking a bay with her minivan and uses the only two carts for her junk. When you see her you will know what I mean. It's really sad honestly. If you have a unit here I highly recommend leaving. For the price they are asking for each unit the place should be spotless and feel comfortable inside. The humidity alone can ruin your belongings. Absolutely do not recommend. read more

I will never use Public Storage again. I have found that it is company practice that for anyone who appears to be a good tenant ( staying long term, no late payments) they will raise the rental fee repeatedly. In the course of a year or so they raised my rent by approx. 40 percent and on the day I was moving out the last of my things, the person renting the space exactly next to me and exactly the same size was paying less than when I started renting there. Oh and I was in an end unit and rain water came in from 2 of the 3 walls at the roof line. read more

Just rented a storage unit yesterday, and Jacob helped me get set up. He was fast, professional, and no hassle. Showed me the unit, how to get in the gate, and how to use that fancy lock I had to get. Thank you! read more

Been using the facility for 2 years. Stopped by to close my account and Alex was great. He processed my paperwork quickly and was super helpful and polite! The facility is very well kept and clean. Great customer service overall! Highly recommend! read more

Convenient, competitive rates. Yes, there IS always "fine print" (administrative fee, locks, insurance, etc.) Overall, it's a good facility. Don't understand why pricing can't be discussed in the office.......they still did manage to beat all the competitor's price though! read more

Mary the property manager is very helpfull and knowledgable. She helped. Me figure out what size unit i needed and everything fit in perfectly. Thanks Mary for your help. read more

Between over the phone and going in to set up my unit, Mary and Debbie were so helpful and friendly. Felt like I was working with a favorite aunt. Very personable, gave me a great unit based on her recommendations of location, lighting, etc. There was even a very very rude customer at the time I was there walking into the office demanding that "you need to fix my code" and she handled it very calmly and professionally. I wanted to speak up and tell him that he needs to notice shes with a customer! She handled it so well! read more

Bypass this place! We stopped by this morning to check out a unit. We were told by Daniel that we had to complete about 20 min. of paperwork before he could show us a unit or quote us a price. We walked out and went down the street to CubeSmart, had a great experience and rented a unit. read more

Nice open location and clean units. Easy access and exit. Having visited three other locations nearby, I concluded that this was it for me. Megan and Mary were very helpful and quick in getting me started. Will rent from here again. read more

I used this facility before Public Storage took over and I have no complaints. It is always a pleasure dealing with Mary, she is real asset to this company. She helped us downsize awhile lback. I would highly recommend this facility if you are looking for storage. read more

Mary went out of her way to make sure I get the special they were running. I had so much to do and that extra touch and her overall professional, courteous and helpful approach did not go unnoticed. I highly recommend this facility. read more

A++++ Customer service. Thank you Mary & Stephanie We went to a different location first since we had a reservation set up with that location to park our RV. While driving to the location we received a call from the main Public Storage call center asking if we still want to keep our reservation and we told them that we are driving there as we speak. When we arrived we were told: "Sorry but the spot was rented out 2 days ago and your reservation expired. I'm not sure why the call center called you but I can't help you" We were quit disappointed since we had set this up and had to move our RV this day due to association rules. On our way home we stopped at the 08485 location where we found Mary & Stephanie we told them what happened at the last location and they were so nice to find us a Public Storage location with a parking location available. They called and told them we are coming and to save the space till we get there. Thank you again and A++++ Customer service. read more