If you are late on payment you are in trouble!!…read more I had a $185/mo locker for several months and was late on November due to a shortage in my work schedule. I was inundated with texts and emails and ultimately had a $505.00 total due with $185/mo locker!! Beware!! Fat cat that ownes this place is a blood sucker that will jack your payment so high that you wont pay and they will slap a lein on you and they will take your possessions!

Although the facilities are nice, beware of large yearly increases in rent. Also beware when you…read moregive the required 10 day written notice to move out, they will only prorate if you're out by the 5th (and they don't share that information with you either). There's no on site garbage either. And when I complained about the large price increase for no reason, the did come down a very little bit, until I told them I was moving my stuff out then my price was increased for the last month. I'd never go back there again for my storage needs.

I stopped by the Roselle IL location ( property # 26824) to figure out a good size unit for my…read morefurniture that i would like to store. I met the most professional, sensible, positive, and warming Manager by the name of Princess G. She was very knowledgeable about her store had a answer for everyone of my questions without hesitant, offered great products to protect my furniture which were at great prices. I definitely recommend stopping by this location so your experience can be as awesome as mine. sincerely I. A.

This review and decision to move out and discontinue all business effective next day with Public…read moreStorage is in response to how I was treated and talked to today by Monique at this location. I have never had issues with Public Storage in the past and this location was no different. Was happy with accommodations made for me, previously. Today, I was moving around things between home and storage and came across an old metal shelving unit in my storage garage. My truck bed was already full with items so I was not able to drive up to the garbage area with it loaded. In a hurry to avoid the rain, I quickly carried the shelf around the first row of garages and left it near the garbage to circle back with Monique to discuss if leaving it there was an option this one time. After quickly returning to my truck to grab the rest of my things, Monique came around the corner and in a very rude and charged manor, approached me with the very first question of whether or not I was moving out. Then on to the shelf being left near the garbage, then quickly scolding me for leaving it there. I was interrupted several times by Monique and not given the opportunity to even speak or explain my intention to ask her about the shelf after I was finished loading my backseats. Monique was incredibly rude, inconsiderate of the situation, and was too focused on the posted signage than to listen to a long term customer across Public Storage locations on what the situation was and what my intentions were knowing the rules already. I will be moving all of my belongings from this location and going elsewhere. Highly recommend staying away from this location in particular. 1 star is generous after today's interaction. Not to mention price increases every 3 months that have to be 'fought against'.

Mary (the Property Manager) and Daniel both were very helpful in finding me the right unit and…read moresigning me up. The $1 "first month fee" only applies to some units and does NOT include two required add-on's: (A) a $25 admin fee and a (B) $20 lock for the unit. So while you get a month of rent almost for free, there is fine print that costs $45. Just a heads-up on that. The climate-controlled units are really nice; the hallways use motion sensors to light as you walk around and it's 55-degrees all day and night, so perfect regardless of outside conditions. There are no electrical outlets understandably, so if you need light, you can store/bring an electric light source just in case the hallway lighting isn't enough for you. This is a big place, so the front office is kind enough to borrow out [upon request] two flatbed carts so you can roll stuff away from your vehicle. Nice touch! I recommend reserving online to get the best price and availability. This location has an awkward entrance and exit onto Irving Park Road (it only works well if you're headed west and then continuing west, haha). Of course, that's what a U-Turn is for... :-)

BUYER BEWARE!!!! I am writing to address repeated,…read moresubstantial rent increases for my unit. My current monthly payment of $370 is $200 more than the initially advertised $177, following two significant increases in a short period. This situation is unacceptable. Then when you pull up, they hide and act like no one's there... Downright horrible!!! I intend to share my experience publicly on review sites until this issue is rectified.

I walked in a clean facility and was quickly acknowledged by site Manager Tori,…read moreWhat a breath of fresh air. Tori's knowledge & professionalism is one we would like to have everywhere we do business. She signed me up with a storage locker that fit my needs which was spotless and close to exit. Paperwork was explained clearly and questions were answered intelligently. Second time I stopped in Tori was helping another guest and she acknowledges me and remembered what I was in for (Registration Paperwork). Facility is great location for me and up to my standards. Tori five stars you deserve it!

Worst company in the world…read more they will literally bait and switch you steal from you then rob you then wait 3 months and do it again! I got a promotion deal at $149 per month, then in 2 months they raised my bill to $289 !!! double the rate! --- what scammers, but I paid it knowing after I leave I'll never go back and guess what they just doubled it again 6 month later to $619 mo this is highway robbery now I have to pay a moving company again after 8 month! PUBLIC STORAGE IS A CRIMINAL COMPANY! Join the Facebook page on class action lawsuit against the corporation! Let's all put them out of business together ! #BOYCOTT PUBLIC STORAGE

Customer service was vary helpful and answered all of questions. The unit and the facility itself…read moreis very clean. The rental price per month is pretty reasonable for a one bedroom apartment worth of furniture and some boxes. I would recommend it to anyone who is looking for storage space for their items. Sandy M.

FINALLY a Kind, PROFESSIONAL Property Manager. If you need storage Tim will definitely take care…read moreof you!!! Tim the new Property Manager is excellent. He listens to you and goes above and beyond to make the experience at the Lock Up Self Storage pleasant and no stress. Excellent Service, Value, and Quality. The previous property manager was a nightmare, and I was going to move out because dealing with him wasn't pleasant at all.

Be aware when renting here that the price will constantly change dramatically and no one can give…read moreyou a concrete answer to when or how much. It's completely arbitrary. From August to March they are increasing my rent 100%. From $100 to $200.

The customer service here is phenomenal. The woman at my "just looking" visit was very nice and…read morepatient. The woman on my check-in day was super helpful and friendly. Now onto the actual facility... it was the cleanest storage facility I've ever seen with easy in and easy out access. Happy I found it and highly recommend.

I am working with Khalilah on my 3rd storage space and she always makes the transaction so easy and…read morefriendly. She advised me on the things I had not thought of and I appreciate her customer service

Manager, Khallilah Dufus is rude & I have witnessed her personality giving customers a very hard…read moretime especially when they are moving out of the facility. Having a very smart mouth is nothing to bragg about but I'm sure she is proud about that fact & thinks she entitled to do as she pleases. Better to catch one of the other employees on Sunday or Monday as they have a much better demeanor than she'll ever have. Rent deals last 6 months, then it's around a 30% increase every 6 months until the day one moves out.

My rate went from $135 to $292 in 17 months. DONT RENT HERE​…read moreThey gave me a 20 day notice that my rent was going from 230 to 292 a month. Instead of admitting to their mistake , they gave me a $25 credit . Do not rent from CubeSmart you will regret it big big time

I would have never thought to write a review for this place, but as I was leaving their office…read moretoday there was a sign that asked you to write a review so here goes...My whole experience with cubesmart has been positive from day one. They offered me the right size storage I needed and even gave me a military discount. Each time I called their office to make a payment, the person that helped me was friendly and knew what he/she was doing. Today I moved out of my storage unit and everything went smoothly, just like I am accustomed to here. Would definitely use a cubesmart location again.

The place is clean and seems secure. Unfortunately, mold has grown on most of my furniture there…read moreover the past several months while we were out of town. It started at the floor level and has crept up about 6-8" on the furniture. I sent them pictures of it and asked them to call me. They did not call. When I called them about it they said I can submit a claim to my insurance. They say they keep the humidity at 55%, but this cannot be accurate, as the mold would not grow at that level. Lately the place smells musty when you walk in, so clearly there is a problem. It did not used to smell that way before. They offered no mitigation and said they have nothing to offer me. A real disappointment.

Rented a 5x10 less than a year ago for $57 month. Just received increase notice of $87 month…read more That's $30 increase per month in less than a year renting. This increase is almost double of what I am paying, TOTALLY RIDICULOUS!!!!!!!