If you are late on payment you are in trouble!!…read more I had a $185/mo locker for several months and was late on November due to a shortage in my work schedule. I was inundated with texts and emails and ultimately had a $505.00 total due with $185/mo locker!! Beware!! Fat cat that ownes this place is a blood sucker that will jack your payment so high that you wont pay and they will slap a lein on you and they will take your possessions!

Although the facilities are nice, beware of large yearly increases in rent. Also beware when you…read moregive the required 10 day written notice to move out, they will only prorate if you're out by the 5th (and they don't share that information with you either). There's no on site garbage either. And when I complained about the large price increase for no reason, the did come down a very little bit, until I told them I was moving my stuff out then my price was increased for the last month. I'd never go back there again for my storage needs.

These scammers raised my rate 50% after I moved in 2 months ago . No promotion just straight up…read morebait and switch. After you break your back and pay to move in they burn you in 2 months! NEVER GO TO THESE SCAMMERS EVER!

I have been using the Public Storage at this location for the past couple of years and the service…read morelevels have gotten worse and worse every year. Today, I went to move from my 5x5 space to a 10x20. I reserved the 10x20 to move to a little over a week ago. When reserving the space online the system did not allow me to pick the space that I saw. automatically put me in a different space. When I get there to move in today, nothing had been shoveled and the automatic door opener was not working for the gate. The attendant was coming out during this process. I told what I was there for and he had quite the attitude because he stated he was about to leave It was 11:39pm. Leaving already. There is never anyone there. Then dealing with him was terrible as there was no customer service. He was aware of my situation. He asked me to retrieve the lock from the storage space that was initially held for me and bring it back because he had to leave. Well that started a entirely different issue. The storage space was in the D building all the way in rear of the facility. Well they have not cleared any of the snow. So it was challenging to get to the space. I go get the lock and put the lock on my new unit. As I was heading back to the office my 2022 Mercedes got stuck on the incline of the driving path heading back to the office. The snow was so high and slippery that my SUV slid into the fence. Luckily the tire of the car stopped me from hitting the fence. I had to call a tow service to get me out. The attendant left me there after providing with some salt and a little assistance with his shovel. He left after 30 minutes. There were other customers that were having challenges driving to their units. One car almost slid into my car. The tow truck came after two hours and he also was sliding and had challenges getting out. They are trying to charge me for the extra time being in the 5x5. NOT HAPPENING! The issue is there is no customer service at this facility nor do they care. I will be reaching out to corporate as I have a 5x5 that I still needed to move out of today. However, I could not because I needed my SUV to get the items from one unit to the next. I could not run the risk of getting stuck again. There people complaining of the challenges they had. I started to inform customers to not risk getting stuck trying to get to their facility. This is all on the video cameras that they have. Absolute unacceptable!

Signed up 3 months ago; today I received notice that my rate was doubling due to "market…read moreconditions".. I called to ask questions, and received somebody on a different border who played the card that they couldn't understand me or my questions. 100% bait and switch. I also had a problem with the representative on site. I specifically declined insurance when I signed up, and I was given insurance anyway. I work in insurance; I didn't select it. The manager knew what she was doing when she created my account. I do agree they are a bit shady.

0 stars. Dirty, nasty, filthy storage units. They do not salt in the winter, had to call the…read morevillage on them. The woman who works here is the nastiest human being I have ever came into contact with.

Frank was the best! He was very friendly and helpful. His excellent attitude truly made a…read moredifference.

Very clean and well run. Frank will help you if you have any concerns and he always checks the…read moreunits everyday for security and locks. Friendly and helpful. The climate control and flaps keep climate steady and bugs out. I am happy with the service and Frank. Good value for extra security.

FINALLY a Kind, PROFESSIONAL Property Manager. If you need storage Tim will definitely take care…read moreof you!!! Tim the new Property Manager is excellent. He listens to you and goes above and beyond to make the experience at the Lock Up Self Storage pleasant and no stress. Excellent Service, Value, and Quality. The previous property manager was a nightmare, and I was going to move out because dealing with him wasn't pleasant at all.

I rented a storage unit on Friday 6/17 with a very nice gentleman at the front counter. I came back…read moreon Saturday to drop off more items, both bays were full and also all the 4 parking spaces. I went inside to ask if there was some other entrance to get to the unit and was told that was the only one. I got back into my car to wait for a space to open up across the street. One did after about 20 min of waiting. I parked my car and my mom and I grabbed a couple carts to load them up. Put my code in to use the elevator and the elevator didn't seem to be working. On Friday, when I rented the space, the elevator on the right had a note on it that it was out of service. The one on the left worked as my unit is on the 3rd floor. Saturday, trying to use the elevator that worked the day before, wasn't now working. I pressed the intercom and spoke to Edward and he said the both of the elevators weren't working and someone was coming at 1:30 to fix them. There is no note on the 2nd elevator saying it didn't work. I put all my stuff back in my car and decided I want to cancel this unit because it would have been nice to have been informed of the out of service elevators, there's no where to park when it's busy. I go in and ask Edward what the procedure is to cancel my unit, he said it's just coming in to let them know and turn my keys in. I said it would have been nice to be told that the elevators weren't working, and he replies with "what am I supposed to do read your mind? I don't know what you were here for" and I said he could have put up a sign to say it, could have said something the first time I walked in, and could have said it again when I was unloading my car IN FRONT of the office area. He got nasty and tried to cut me off while I was speaking and I wouldn't let him so he got mad, raised his voice and "said because I WOULDN'T LET HIM SPEAK, to get out" I told him it's basic customer service and he ushered me out the door. He could have told me when I came in the first time, could have told me when SEEING me unload my car, a simple "hey not sure where your unit is, but elevators are down" and he wanted to be a big man and be completely rude an unprofessional. He was pure nastiness. It's all on camera and I will be contacting everyone I find up the chain to let them know about who they have running their store.

Be aware when renting here that the price will constantly change dramatically and no one can give…read moreyou a concrete answer to when or how much. It's completely arbitrary. From August to March they are increasing my rent 100%. From $100 to $200.

The customer service here is phenomenal. The woman at my "just looking" visit was very nice and…read morepatient. The woman on my check-in day was super helpful and friendly. Now onto the actual facility... it was the cleanest storage facility I've ever seen with easy in and easy out access. Happy I found it and highly recommend.

Manager, Khallilah Dufus is rude & I have witnessed her personality giving customers a very hard…read moretime especially when they are moving out of the facility. Having a very smart mouth is nothing to bragg about but I'm sure she is proud about that fact & thinks she entitled to do as she pleases. Better to catch one of the other employees on Sunday or Monday as they have a much better demeanor than she'll ever have. Rent deals last 6 months, then it's around a 30% increase every 6 months until the day one moves out.

Never ever store your stuff here, terrible service, place is dirty and they will hike your prices…read morelike no tommorow! Avoid at all costs!!!

My rate went from $135 to $292 in 17 months. DONT RENT HERE​…read moreThey gave me a 20 day notice that my rent was going from 230 to 292 a month. Instead of admitting to their mistake , they gave me a $25 credit . Do not rent from CubeSmart you will regret it big big time

I would have never thought to write a review for this place, but as I was leaving their office…read moretoday there was a sign that asked you to write a review so here goes...My whole experience with cubesmart has been positive from day one. They offered me the right size storage I needed and even gave me a military discount. Each time I called their office to make a payment, the person that helped me was friendly and knew what he/she was doing. Today I moved out of my storage unit and everything went smoothly, just like I am accustomed to here. Would definitely use a cubesmart location again.

The place is clean and seems secure. Unfortunately, mold has grown on most of my furniture there…read moreover the past several months while we were out of town. It started at the floor level and has crept up about 6-8" on the furniture. I sent them pictures of it and asked them to call me. They did not call. When I called them about it they said I can submit a claim to my insurance. They say they keep the humidity at 55%, but this cannot be accurate, as the mold would not grow at that level. Lately the place smells musty when you walk in, so clearly there is a problem. It did not used to smell that way before. They offered no mitigation and said they have nothing to offer me. A real disappointment.

Rented a 5x10 less than a year ago for $57 month. Just received increase notice of $87 month…read more That's $30 increase per month in less than a year renting. This increase is almost double of what I am paying, TOTALLY RIDICULOUS!!!!!!!