I've been going here for years. It's located in a nice area, and they now offer 24/7 access, which makes things very convenient. The staff here are super helpful and friendly (especially Jackie who is the absolute best!) read more

We've always been happy with the facility itself. Convenient location close to us. Relatively clean. Easy to access gate and locker. My concern is with the pricing. It wasn't made clear when we signed up that we were effectively getting a promotional rate, but within a few months after signing up we had a rent increase on the order of 50%. A few months later, and the total has increased again. We are now paying double what we originally signed up for, less than a year later. I interpret this as a deliberate, dishonest strategy to get people moving in, then ramping up prices until they're just below the threshold to move out. This place is purely a convenience for us (easier than stashing stuff in a garage, closet) so we'll be moving out this month. Wish the pricing had been more transparent. read more

I would give this public storage a 5/5! I have had a storage space here for almost 2 years and never an issue! Additionally Beonka is awesome, friendly, straightforward, funny and personable. Great thing about this place is that it is easy to access and spacious well taken care of place. read more

Absolutely the worth place to leave your property. My unit was burglarized for the second time in four months. It is not the first time it happened. When it happened for the first time, another unit owner told me that her unit had been burglarized just two months before. The management doesn't do anything to protect the place. There are no cameras in the building and no security. It is the same as leaving your stuff outside on the curve. I am moving out from there. They will never compensate you for their negligence; that is terrible customer service. read more

I've been storing my things with this Public Storage for about 2 years, and I couldn't be happier! I don't worry about the safety of my things, and I'm always so thankful for the on site staff who are always so kind and helpful! Thank you, Beonka! I would def recommend this storage location to folks who need one! read more

Pros: location, locked entry gate, well stocked moving supplies in office, nice man who there's only 9-5pm & temperature controlled storage units, clean Cons: hours of operations, back gate no longer available to exit - sometimes gets crowded you have to wait to leave, no one around after work to help you, rent kept increasing every quarter, kept loosing their rolling cart so they locked them up in office which was never open when I needed it. This was so close to my home but sadly I'm no longer a customer. I couldn't afford them because the rent kept increasing. I am very happy at Blossom Hill Self Storage since my rent has been consistent over two years. I do miss my temperature controlled unit but I'm happy with the live in/on-site office at my new place. It makes me feel that my items are safe there. read more

I ended up renting two a spaces at this location the store manager Beonkaa was very helpful. I told her what I Needed to store and she showed me the units that were a appropriate for my needs and the budget I was trying to stick to. That day I was very indecisive. She was patient and helped me figure out what I needed. She has always been available to answer my questions. I will definitely refer friends and family. read more

I received an email that public storage was raising my rent in a month to over $100 increase. I called and talked to the manager she gave me another number to call and see if the increase could be waived. I called that number and the person on the phone said we could put in a request to delay the increase by a month but it's not guaranteed it would be honored. This increase is over a 40% increase on what we currently pay. Current rent is $263 and they are increasing it to $368. This is a ridiculous amount of an increase. There should be laws in place like renters and landlords where rent can only be raised by a certain percentage a year. As much as I hate using public storage we are stuck. I will not be recommending public storage to anyone in the future. I guess its time to start cleaning our stuff out and get out of storing the stuff we need to have stored since public storage like to rape people on their storage prices. read more

I thought this was a good location until I got stuck in the elevator for 1+ hour yesterday. Please be weary of using the elevator. I asked for a discount of some sort because of this inconvenience, still waiting to hear back. After finally getting out of the elevator (thank you SJFD!), someone said their unit had been water damaged. It sounds like a mess there. How hard is it to run a storage company? read more

Lights out for many months in the hallway outside my unit! I pay $270/month for a 8x8 unit, and they can't bring in someone to fix the lights? It's dangerous and spooky--not the kind of look you want. FIX THE STUPID LIGHTS, YOU NINCOMPOOPS! read more

Beonkaa is been great and helpful to everyone holding storage at this location. She is the best but unfortunately not happy as storage pices have increased tremendously and most of people are leaving there storage even if they don't want to. It would be good if they take prices in to consideration . read more

Walter is there every day. I've never seen him not there. The units are nice and if you get some of the bigger ones driving up to them is convenient. They always have dollies on hand and answer any questions you might have. There might not be anyone at the front in case Walter is out helping another customer, but that's not very inconvenient. Regarding price, storage units are always expensive. I've already closed out my unit, but I'm happy we had our storage here for about a year. Moving from a larger to smaller unit was also easy. read more

Laura provides great customer service, efficient turn around time and always just pleasant to work with. Establishment is great, clean and safe. Thanks for the help and great customer service! read more

They have a BASEMENT!! And that's where my COOL new storage space is!! Very helpful staff both days, answered all questions. I got the $1 first month special, and since I HOPE to only be there for 2 or 3 months, that makes the price very attractive. Hardest part? Deciding which location was most convenient!! Now, if I could just figure out how to avoid MOVING so often!! read more

Nice clean unit and friendly customer service. Second time renting from them and always happy to come back.

Clean, efficient, no problems at all and everything was in good condition and working order. Once inside the gate with a trailer, things are a bit tight (but doable), so make sure you're confident maneuvering if you roll in there with a bigger trailer. read more

I'm giving Public Storage on Santa Teresa Blvd. in San Jose only two stars for two reasons: 1.) Because they raise my rent $20 every year (which seems like a lot to me -as I'm paying now up to $278/month for just a storage unit). 2.) For several months the back gate hasn't worked. I've complained about it, but they say that someone keeps breaking it (I don't really understand how someone could get away with breaking it, as you have to punch in your password to get in and out. Sounds like a lame excuse to me.). If they're going to charge me $278/month for a storage unit, I think they really should have both the front and back gate operating. I almost hit the wall trying to back up and turn my car around (with the back seat loaded) to exit through the front gate. It's just wrong. It really should be fixed by now. I've tried lodging a complaint to the main corporation, but when you call the 800 number, it recognized the phone number you're calling from and transfers you right to your storage location manager. I normally find this convenient, but in this case it just makes me feel powerless. There's also nothing on the web site that gives you a contact to lodge a complaint with the corporation. You're just stuck with months on end of a broken gate with nothing being done about it. The people who work there are very nice, but I'm just feeling really frustrated about this (obviously). I think we should get a discount of all the months the gate has been broken. Maybe that would be a motivation to fix it? read more

5 stars for Tanzania. I reserved a space online and when I went in Tanzania showed me the unit which was exactly what I was looking for. Tanzania was very professional and friendly and had me in and out in less than 15 minutes. She made everything super easy and was very helpful. Definitely recommend. read more

Diasha was wonderful! She is the property manager at the 5665 Santa Teresa location. I reserved my storage online and literally less than 5 minutes later Diasha called me! We set up an appointment for that same afternoon. When I got there, she was pleasant, friendly, and very professional. I was very impressed with her customer service. The whole process was easy and painless. She is great! read more

Why would this company need to treat me so unfairly and unreasonably. They deducted a full months rent after I moved out on July 3. On July 5 they deducted $235 out of my bank account. When I questioned, they said it actually is posted on the first and that you needed to give them two days notice. I advise that they're going to receive a double dip payment because they'll easily rent out the unit so doesn't this seem unfair? I would never recommend this place to anybody else and I will continue to post disparaging but honest reviews of Public Storage. The General Manager should be reprimanded for this poor customer service treatment. Go to A1 Storage read more

I'll keep this short. We had our stuff stolen, mostly electronics. When we opened the door to our storage room, it was a horrible mess. All our stuff was knocked over, everything was taken out of the boxes, some things were stomped on. We told the employees what had happened, and no one gave a single sh*t. We were thinking maybe one of the employees stole our things since the door was closed and locked when we arrived. When my mother brought me here for the first time, I felt like I was in a shed that could catch on fire any time, it was so hot and humid, the place felt fragile. So after our stuff got stolen, we decided to just put everything in our garage. Horrible service. Thanks for stealing my childhood memories. read more

I wish I could give them negative 5. I moved into this storage place because they had a front and back gate, I come in with a trailer(and so do others). 2 weeks into my stay the back gate broke. I complained and spoke to the regional manager, he told me it would be fixed within 2 weeks. 1 month later it is still broke and was told by the person working there that they have decided to not fix the back gate(too expensive), so I called the regional manager, no call back. So I moved out! Other problems, they force you to buy insurance because they can't guarantee your items will be secure even though they are on the second floor with access only thru a elevator where you need to imput your own code, rip off. They only have one worker there at all times so if you show up when they are showing a another customer a space you are out of luck. The people that work there are great or as good as they can be working to handle 2 jobs by themself. They are full so they seem to think they do not have to give customer service any thought so I voted with my feet. Horrible!!!! read more

I rented here because I had a bad experience at the capital expressway location. Mickey helped me with my move in and understood the stressful situation I was in. Rochelle was awesome with my move out experience. She even let me stay an extra 15 minutes to finish loading my things. Now that's customer service!! read more

I visited this location first time and i met Lisa , She was very friendly , great knowledge and helpful, On the 2nd visit i met Serena which i finally decided to get the Storage, She was also very friendly and great customer service. I will recommend this location for your storage needs, read more

Went to this property to rent a storage unit for our belongings to be kept safe before our move to Oklahoma and was unsure of exactly the space size I needed. Anna was absolutely amazing! Not only did she know her stuff but graciously showed me numerous (like 4 different) units and even took the time to discuss packing ideas that actually saved me money. If you're looking for storage I highly suggest going to see Anna. Your storage needs will be met and she's such a doll to work with. read more

My wife has been using this storage business for years and has never had any issues. WALTER has been especially nice and helpful. I feel good knowing when she goes to the storage unit the facility is safe and secure. A+++++ read more

Good location. Staff friendly and helpful. Walter is extremely helpful. They have 2 carts for you to borrow also, which is a big help. My only complaint is that the back gate doesn't work anymore. Probably had to do with a big moving truck hitting it, but it would be nice to use both the front and back gates. read more

Getting ready for the move brought me here. Karla and Lisa were very helpful with box size management and furniture care.

Don't bother renting here. It was a well-run facility when we rented in 2000-2002. Whomever owns it doesn't care about customer service. The heat has been unbearable in the "climate-controlled" unit, the manager on-site leaves for a break so you have to wait 30+ minutes to get a locked up cart. Worst of all business sins, when you complain, they tell you (their customer!) that you are wrong. Imagine that. If I could give them zero stars, I would! read more

Very clean and convenient. The people are nice and attentive. I like the many size options and how affordable it is.

I "reserved" a 4x10 unit with an online confirmation number and an account number. Set my move in for today (11/30). I come in to find out that my reservation meant nothing and they had no available units for me. I asked if there was anything they could do for me. The guy said there was nothing he could do. Not even ANY effort to put me in a larger unit for the same price until one of the size that I "reserved" became available. HORRIBLE customer service. read more

My cousin and I just rented a good sized storage unit a couple of weeks ago for her move. The lady that showed it to us was Lisa. We are on a budget, and She was VERY helpful especially when I asked if she could show us different sized units at each price, with no hesitation she showed us 3 or 4 different units. I forgot that they had the $1 first month rent special, so that was a plus on top of the already low rate we will be paying after the first month. This was very helpful because when I went to another storage place closer to my house (NON public storage) they were not motivated to show us. Because of Lisa's prompt and friendly service, addressing the customers need's, and being helpful she won our business. It is a plus that her facility is kept spotless too! :) Thanks again for your help, and excellent service! read more

I have used this Public Storage facility several times over the past few years. I come back every time I need to store something. The units are clean and the people very friendly and helpful. Lisa has been great! I don't look anywhere else.. I just come and rent from this Public Storage facility. read more

Thank you for your help Destiny, You explained about your locks, and made us feel very comfortable, and you were very helpful getting our storage unit, we will recommend to others... read more

Im new to the area I came in the other day not really knowing what i was looking for (first time ive ever had to get a storage). I walked in and was greeted with a warm welcome and smile by a man named Michael. As i explained to him that this was my first time being in need of a storage he very professionally showed me all of my options (sizes,prices,etc..) although the units were a little over my budget he helped me find a property that i would be able to afford and its closer to my new home!! I am now comfortably stored into my storage and its all thanks to that awesome young man no complaints from me. If you go to this location as for Michael he knows what he is doing! read more

I came to check on renting a unit from thus facility Keelie was wonderful she answered all my questions I asked she was very attentive warm and always a had a smile on her I wish all public storage employees had her warm attitude thank you for such pleasurable visit read more

I am so disappointed with Public Storage, we've been at this location for 4.5 years and for the past 2 years the light over my unit has been broken, Walter has told me on several occasions that the ballast is ordered, 2 years later.... No light! Then the issue with the back gate, it has been broken well over six months and they will not repair it, nor will they post a sign stating it is still broken, so if you choose to exit in that direction you will not realize it is broken until you go to punch your code in. They no longer leave carts to use for moving your items in and out of the unit, you must leave your drivers license with Walter, and if your lucky one of the two they own will be available. Door Stops, broken..... and they refuse to replace, the rate increase is every 6 to 8 months and it seems that I must now locate a new facility because as you can see they continue to go downhill and expect more money for less. read more

Excellent customer service (Thanks, Walter!). The storage facility is clean and easy to access. I had no problems obtaining a unit and moving in. Thanks! read more

In 08463 property on Saturday morning and requested a transfer search for a smaller unit. Laura was amazingly helpful and supportive. She helped to find us a smaller unit and we moved out of my 10x5 into a 5x5 with no problem at all. I was pleasantly surprised at how easy this process was and hardly spent any time in the office to make the transition. Hopeful Laura will get Kudo's and recognition from your company for providing such terrific support and service. Thank you Laura, thank you Public storage. I am now saving $100 month. : ) Happy Customer thanks to Laura. read more

Serena and Lisa are awesome! Both are really friendly, made the paperwork process smooth and it was super easy to move in. Highly recommend them! read more