This is the 3rd Storage Company that I've used in the past several years, and though I just moved in, I'm impressed with the Ease of Entry through the Gate via their App, and the Security feature of requiring a Code with usage of the elevator ( ... though these are now "Industry Standards!" ). After vetting a few companies, their Great Online Pricing is what won me over (along with my knowledge of this Company's Reputation! ) *Per my norm, it's usually the Great Personnel that keeps me patronizing a Company (in addition to the PRICE$! ... exorbitant Increases will make me Move OUT ... every time! ) **I must commend Two Key "Relief Managers" that were Most Helpful! : "Pre-Move in," much Thanks to Wilma, in giving Great Info.! ... and "Post-Moving in," I greatly appreciate the assistance given to me by Mgr. Al; as he made the difference between This being a "Good / 4-Star" Review, to it being a "GREAT / 5-Star" Review! : ) It's The STAFF that usually "makes all the Difference in the World!" ( ... Upper Mgmnt. / Corporate, please never forget that, & VALUE them, & they'll value You / The Company! ... and the Customers / Your Patrons will thusly VALUE This Company too! ... It's a "Reciprocity of VALUING each other!" ) * Thus far, much THANKS / KUDOS to Mgrs. Wilma & Al!! * ( ... I pray that in Six months, I'll still feel the Same; as Price$ stay down!?! ) read more

Joseph me atendio súper bien, excelente servicio. Muy amable, me mostró las instalaciones, muy atento.

Do not use this business. . This business is unethical and plays bait and switch. You sign up at a low teaser rate, and then they jack up your rates astronomically, knowing they have you because it's expensive to move. . I rented an upstairs, climate-controlled 10x10 space at Public Storage in March 2023. In August, they raised my rent to $173 for September 1st. That's a price hike of almost 40% in 5 months. . Last week, I received another price hike to $209. That's a price hike of 21% in 6 months. Overall price hike: $124 to $209: 68.5% in less than a year. Shameful. I will never use Public Storage again. read more

PLEASE READ BEFORE RENTING FROM THIS PLACE. THIS PLACE HAS RATS!!!! I rented a climate-controlled unit to store my furniture, clothes, shoes, and personal documents. After storing my items for 10 months, my movers moved my belongings from the storage unit into the moving truck to find rat feces all over the unit's floor and my belongings. My furniture, which is worth $20K+, is all damaged. The storage unit referred me to the contract and told me to check with my insurance. The public storage contract lists that any behavior by the storage unit deliberate or negligent can't be used to hold public storage liable. My insurance, like most insurance, won't cover rat damages. WHERE IS THE HUMANITY IN ALL THIS? I might as well have thrown all my belonging instead of renting this storage unit for 10 months; it would've saved me $2K. read more

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NOTE: I am writing this review as someone who is NOT an actual customer -- but who was trying to become one. My mother and I (living in separate homes) have been looking to rent a 10x10 storage unit to help us both clear some space in our houses, and the Public Storage facility on E. Gude Drive seemed to push the right buttons. We reserved a unit through the company's website but my mother wanted to actually see the storage area in person (as we had done, with zero problems, with another company about a year ago at a location that was far less convenient). Since the reservation was in my mother's name, she received several automated text messages within minutes of the online reservation, each looking to have her complete an actual rental. Our first red flag was a voice message left a short time later by a man calling from the company who was 1) confused about why we hadn't completed the rental process, 2) EXTREMELY confused about where he was located(!), and 3) so confused about his location that, after stumbling over the phone number several times, finally just told us to call the facility using the phone number on the website. Our second red flag was that any attempt to reach a human being by phone was stymied -- every time -- by a computer giving me only two options: either press 1 to rent a unit or press 2 if I am already an established customer. Zero chance to actually speak with a person. A young woman called my mother some time later the same day, also to check on why we had not completed the rental process. Mom explained she wanted to see the unit in person first, and the caller seemed really, really surprised. (I was listening in on the call at Mom's request, so I heard everything first-hand.) After a couple of minutes, things improved when the caller made an appointment for us to meet with the facility manager at 11:00am on Friday (our chosen "move in day," based on the original online reservation). I parked at the facility at 10:55am on Friday. The office was dark, with no sign of life inside, and all the doors were locked. There was a package (FedEx, I think) just sitting on the ground in front of one of the doors. We stood at the door, directly underneath a security camera, to make sure we could be seen. After some time, a USPS truck pulled up and the mailman was bewildered that there was no one there, then just pushes some envelopes through the door before departing. A few minutes later, a moving truck pulled up to the gate, where it was met by someone getting out of one of the parked cars. We thought it might be the facility manager, but his shirt had the moving company logo and he immediately busied himself hielping the crew unload the truck. Aside from a woman having an apparently annoyed phone conversation a few feet away in the parking lot, there are no other signs of life. I dialed the customer service number posted in several places in the office windows, and got the same useless binary choice but no human. I scanned the QR code on one of the signs and was connected to the company website, where I found the Customer Service Chat. The chatbot was totally stymied as soon as I typed we were waiting to meet staff for a scheduled appointment and said it would transfer me to a human being... Who logged on, then almost immediately disconnected, then reconnected and asked how they could help me about a minute later. I typed the same info and was told all they could do was give me a toll-free number that I should call. We ended the chat and I called the number... and got the same useless binary menu choice as at the other number I'd called. Finally, after leaning against the front door for a bit over 20 minutes, we decided to leave. A man was standing by my car and asked, "How long have you been waiting?" so we thought he was the facility manager... But no, he was just another customer who was supposed to have had a meeting with the AWOL manager. After a few minutes chatting, we all got in our respective cars and left. On a day we had a long "to do" list, we wasted almost half an hour waiting to meet a facility manager who never showed up, despite our being reassured we had a scheduled appointment. Even better, late this evening (Saturday), my mother received a text message stating we had "missed out move-in day" and were being given another two days grace period to complete the process. If -- BIG "if" at this point -- we end up renting from this company, it will not be at the E. Gude Drive location... and before we try them again, we're going to dedicate some time to checking out their many competitors first. read more

The Public Storage units I looked up and went to in person were ultra clean and showed no signs of vermin. the paint was fresh and the construction strong. the security looked good., and the woman behind the desk was very polite and answered all my questions. The only bad thing is that the prices quoted in person were different than the prices of the units online. also the offer of a discount for the first month was not for every size unit or not for every location of Public Storage in my area. You must get the prices online for the best deals apparently. I decided to get a storage unit after talking to the knowledgeable man on the 800 number. He was SO helpful and helped me decide on the right size for me. read more

I called to ask how I change my login name and all I got was the automated message. I wasn't able to actually talk to live person. I'm not happy. I would like to speak to an actual person but keep getting the automated system. read more

Good location and friendly staff. The move-in process was easy with online reservation. The staff Ben and Joseph helped me with move-in questions and even checked back to make sure everything was okay. Another staff, Samina later helped me with other facility questions. The units and the building seems to be clean and well kept. HOWEVER, the issue I just ran into is the rent increase. The rent went up 40% in the first increase!!! I had a introductory rate of $110 and it is going up to $154. I expected some increase over time but certainly not 40% in 6 months. I am very disappointed as I was hoping to rent for long term. I may have to rethink my storage needs. Too bad though, I was really enjoying the extra space in the house. read more

I don't write many reviews, however, Tiera and the staff at Public Storage on Gude Drive is exceptional. Tiera is knowledgeable and courteous. It is nice to see excellent customer service is alive and well. read more

My belongings were stored in an indoor supposedly temperature controlled space. My belongings are moldy now. For $715 dollars a month My belongings are covered with mold read more

I rented a 10x10 unit at this location to keep my furniture and some boxes ahead of a move to a new house. It was pretty easy to use and pretty stress-free overall. Accessing the unit was easy with the code and the entry to the location and exit were well planned so it was a simple process to get in and out. There weren't many people there the few times I went to pick up items and we always had carts for taking heavy items down to my car. There was also easy parking outside of the building where my unit was located. Overall I didn't the experience with this Public Storage location was pleasant. read more

Both shayla and daisy are gone... This place sucks now. Sketchy people live here at night and other pass goers urinate in the elevators. Smells extremely bad and foul This place is dirty. In the past 6 months they have had both a/c and heating issues so its not really climate controlled anymore. I want to move out soon. Thinking about this place makes me sad read more

Less than 6 months after I revted a 10 by 10 they increased my rate without notice by $97 which was a 37% increase. meanwhile similar units the same size in the same building and floor are going for $150 less than my new rate. BEWARE the place scams you by increasing rates very quickly and very aggressively. I for one won't be dealing with them again. read more

Regarding the Rockville, Gude Dr location.... Has been a absolute terror in that the costs & the incremental increase are worst than most car notes. There costs are excessive for storing ur things they go up over $50yrly & now in my 3/4 yr they want $325!!! same storage rm. They aren't providing any greater service, they even took away the dumpster that they wouldnt even let u use!!! I under costs across the ctry r up, but this is a constant, a fixed service, nothing new or different services. But yet they increase their costs annually like an apt! This is a fixed business, probably300 paid for its been there over 30yrs, its profit margin even w/fixed cost i.e. employees, utilities etc has got to bring enormous. I was desperate when I began using this space after selling my home of 20yrs I downsized. They r not worth it!!! Over $300 just 2 storage things is EXCESSIVE & THEY DO SO CAUSE THEY CAN!!! read more

Update: after posting this review here and on google and filing a better business bureau complaint, Public Storage has returned the rental price to the original amount and refunded the difference that we paid for two months while this was being work out. Thank you! read more

IT'S A FRAUD.!. They do not comply with any promotion. the employees are treating you badly, the manager is never there and they charge you extra feed with anything and if they delay you they threaten to sell your stuff. It's the worst experience I've had with Public store of Rockville MD read more

I stopped by this afternoon to finalize my reservation. Even though I wasn't expected until tomorrow, Tim & Shayla made me feel welcome and helped me in record time. From showing me my unit and making sure it was sufficient for my needs to completing the paperwork, they were both professional and energetic. A definite asset to their company. I had reserved a unit online to take advantage of a great discount on an inside climate controlled unit which I require due to COPD. I must say, at first I was waiting for the "catch". There was none. No hidden fees or surprises. One of the most satisfying transactions I've made in a long time with very pleasant, competent employees. Thank you for renewing my faith in employees other than my own! The only downside is no carts available after business hours due to recent thefts. My suggestion, increase security, put the thieves in jail and provide carts for customer convenience. I bought one of my own because I'm disabled and will access the unit mostly before or after business hours. read more

I would not recommend Public Storage after my experience this summer. When I moved in, I was told explicitly that my final month would be pro-rated as long as I moved out by the 15th of the month. In preparing my moving budget, I calculated accordingly and scheduled all of my movers to come on the 14th of the month so as to take advantage of this benefit. In spite of their initial commitment, Public Storage decided on a whim that they would no longer honor the pro-rating policy (without any 30 day written notice as required by their own contract). While Tim was helpful and responsive, none of his superiors ever responded to a single phone call or e-mail of mine. Very unimpressive. read more

Amazing facility! I wish I could give more then 5 stars. Tim is very nice and helpful too! He would help in a very timely manner with anything we needed as well. I had a storage unit back in California and Tim was 100 times nicer, more efficient and helpful then my last storage facility. We never had any issues with the unit itself, it was always clean and NO issues with bugs. My husband and I had this unit for a few months were very satisfied with this facility. We no longer need it but if we need a unit in the future we will definitely be going back there! read more

Everything was great. Locker was clean, key was where they said and I have not been face to face with anyone. They have carts in the lobby to use so you don't have to lug anything. Very good experience. read more

I just rented a space from public storage location #27244 and I was very impressed with the level of care and quality service that was provided. If you need any assistance, be sure to call the manager, Tim N. He made sure to cover any questions or concerns I had and was always looking for the best way he could look out for the customer as well. I even observed him going above and beyond, taking care of the other customers and dealing with both another location and customer service. Yet although he was busy, he greeted me to acknowledge that I was there. It was clear to see that if you rent from this location, you'll be well taken care of. read more

The lights right outside my storage unit has been out for months! I have reported this to the office attendant several times and she has put in tickets for it to be fixed. It is pitch dark in the unit hen there are no lights. I am very dissatisfied with the management and their lack of response to the customers. read more

Convenient location, great customer service(Thanks, Bobby) , what more could you ask for? I would recommend this location to anyone looking for a clean ,safe place to store your belongings. read more

I have emptied the storage unit on may 29th and cleaned it according to the agreement. Unfortunately this location had nobody working so I sent an email to your corporate team letting them know i had moved out. Now I have to pay $138 for something I have not used. I am unemployed and this money could have been used to buy my family groceries. I hope your multi million dollar company takes advantage of this. I am completely dissatisfied with your service. read more

Bobby and Penny are both extremely helpful, the space is extremely clean and we have been very happy with both of our storage units. Public Storage should be very pleased with this location and the service. read more

The gate has been broken for 3 days and you can only get access during office hours manually. Only problem is office hours are my working hours and i store my tools for work that I need at 6am every day. Telling my boss I can't come to work because the gate is broken isn't cutting it. When I asked the manager when it's going to be fixed she just said were working on it. They need someone their during access hours until it's fixed. Plus they didn't even send an email to everyone letting us people were showing up with trucks to either bring or take things and were just ass out! read more

I stored several items here a few weeks ago and had a great experience in my interactions with the staff. I did not run into the issues the negative reviews here mention. Tiera was very friendly and helpful. The facility was clean and seemed well managed based on what I saw. read more

Let me start by saying I've done business with a Public Storage facility in Seattle where I had a 5-star experience. This one in Rockville however resulted in my cancelling a reservation before I even completed my account. After making the reservation, a staff member (Camille) from the location called me to verify the reservation. I informed her that I am using PODs to ship my stuff across country, and will need to have it there on-site for 48 hours to accommodate how PODs handles their drop-off/pick-up scheduling (you only get a 24 hour notice for your 3-hour window). Despite my measured explanation of the process, not to mention that this was a non-issue with the Seattle facility, I was told that I would not be granted more than 24-hours to have the POD parked on-site. When i asked her to explain the policy, I was informed that it was due to a local policy that it advertises for a competitor. A complete and utter absurdity - that the largest chain of storage facilities in the US, doesn't accommodate the largest container shipping provider in the US. When I asked to speak directly to a district manager, she wouldn't put me through and said she would reach out to them and respond. Utterly livid, I found another facility who was more than happy to have 6 months of dedicated business, and cancelled my reservation with Public Storage. I received a voicemail from Camille later stating they would allow the POD for the 48 hours as long as I don't block their driveway. Too late, Camille - this is nothing but easy business lost. In the future, don't misquote your company policy and just sign people up when they want to spend $300/month... read more

Devona was great to work with. She is professional, informative, and very helpful. The property is clean and generally well maintained. We recommend this location, and especially Devona. read more

I went to the Public Storage on Gude Drive. Francis was such a great help. He showed answered all my questions, showed me my unit and explain everything I needed to know. Francis was very accommodating and very pleasant, which I really appreciated. Thank you Francis. read more

Daisy did a wonderful job of getting me into my unit in minutes. Everything was clearly explained. She made it very easy and did it all with a smile. Great customer service. read more

NEVER AGAIN! The unit was fine, except on move in day, they told me I needed insurance and it is an additional $11/month. When I complained that they didn't tell me this ahead of time the answer was "corporate policy". I was desperate and rented with them anyway. When it was time to leave, I cleared out my unit and called to cancel but they "forgot" to cancel the monthly charges to my credit card. After calling the district manager twice, they stopped the charges and eventually I got a refund. I thought we were done but, a few weeks later out-of-nowhere, I received a notice from a debt collector saying I owed Public Storage a month's rent. Whether it is fraud or incompetence, I will never use this company again. read more

Crystal and particularly Shayla were great to work with on my move-in day. They were very professional, informative, and helpful. Shayla stopped by during our move-in to make sure everything was alright. Our climate controlled storage is very clean and well maintained. I recommend this location. read more

The team at gude drive are real professionals and know what they are talking about would recommend this very clean property to anu family or friends read more

Horrible property, spiders everywhere. They also have a leak in the main building. All our boxes got wet. When we complained to the unit, they told us to deal with our insurance company. I recommend American Self Storage in Kensington. read more

I've rented an indoor climate controlled locker. Last Summer (2015) from mid-June to late-August, there was no climate control. My grandmother's antique candle collection melted/destroyed. Separately, (Nov/Dec-2015) the security gate has been left open because it is broken and not repaired for weeks. Yesterday, (Dec-2015) all the hand-trolleys ("carts"?) have been chained up and unusable, because, "we didn't want them to be stolen because, you know, the gate is open". I spent an hour hand carrying stuff that would have taken 5-minutes with a trolley. read more

Just opened a storage unit here. Tim N the site manager was very helpful and got everything set up quickly for me. He was very straight forward and honest about any short comings of this location explaining that they currently only have one cart due to some being stolen, but more will be out soon and they currently are being locked up at night. He wrote his number on the paperwork and said is you need anything give me a call and I will find the cart for you or assist you with any questions a real hard working employee. read more

A couple of weeks ago I needed to book a storage space and was assisted by two extremely helpful staff members. Shayla and Crystal. Shayla made herself available to answer any questions and concerns I had prior to my scheduled appointment. When I arrived for my appointment it was very busy and I thought that i would have to wait for my appointment. I walked in the door at my appointment time and was greeted by Crystal W (from another location). Crystal assessed my needs to make sure I purchased the best unit and we toured the space. It was just what I needed. I talked and laughed with Shayla and Crystal while finalizing my contract. They are an awesome duo and really work hard to make sure your experience with Public Storage is top notch. Thank you ladies. You are awesome. read more