Terrible Experience -- Climate Control and Elevator Have Been Out for Months I would not recommend this storage facility, especially if you are paying for a climate-controlled unit with elevator access. The elevator has been out of service since at least June 12, and the facility has also had no working A/C. I called to report the issue and left a voicemail, but no one ever returned my call. On August 3, I had to move my school belongings out of my second-floor unit. The elevator was still broken, and it was still extremely hot inside. I was forced to move everything through the emergency fire stairwell, which has a tiny doorway and sharp, awkward corners. It was extremely difficult to maneuver larger items through the stairs. The heat also caused damage to my belongings. The vinyl on my IKEA table actually peeled from the heat, and several tables were banged up while we were trying to maneuver them down the narrow stairwell. My husband even injured his back while trying to hoist items over his head to get around the sharp corners. I called again after this experience, and once again, not one person returned my call. Today is August 18, and the elevator and A/C are STILL not working. I have yet to receive a single call back or any meaningful communication from management. If you are advertising a unit as climate controlled and providing elevator access, those services should actually be available. Months without A/C or elevator service, combined with a complete lack of communication, is unacceptable. Very disappointed with this facility and the way this situation has been handled. If I could go negative stars I would. read more

Public Storage excels in getting you into a unit quick and easy. It's honestly very impressive. Where they lack GREATLY is any shape or form of support by either phone or written communication. Chat is really your only option, which is of course outsourced to a cheap labor country, and they will drop your chat in a couple of minutes if you're not babysitting the chat; they can take up to 10 minutes to message you back but if you take more than 3, they will just close the chat. I scheduled move out on the 23rd of February for two of my four units. I checked on my March bill and both units are still present. Huh. So I schedule move out again. The end of the month comes around and they managed to move out one unit but the most expensive one is still there. I schedule move out on that unit for a THIRD time on March 30th. I put it in the back of my mind; I have work to do that doesn't revolve around trying to cancel a damn storage unit. Fast forward to the 7th of April. I get a text that I have a past due balance and to pay to avoid collection attempts. LMAO. Good luck wit dat. I called and was able to get to the property manager's alleged voicemail, to which I left a message that expressed the reality of the situation and the more stark reality that I will never pay a cent for that unit in the time I hold breath in my lungs on this earth. Imagine my livid, fat ass when I saw a text today that I owe LATE FEES on top of the rent space itself; the gall to say that I moved out today and that's my balance. Anyways, I'm on a chat with Sahm T now....letting him know the same reality. Really crossing my fingers that he can see the clear paper trail that indicates this being 1000% the fault of Public Storage's property manager for this location so I can put this BS behind me. When I finally dump my last two units, I'll put this orange scab of a company behind me for good. read more

5 x 5 unit was 39.99 + 15.00 ins and climate controlled and on the 2nd floor. the air conditioning (climate control) and the elevator (to 2nd floor) do not work rate increased to 49.99 +15.00 insurance several months ago and climate control and elevator are still not working for at least 6 months i would have moved out sooner but its too hot inside and the elevator is still broken bait and switch paying climate control prices with easy access and receiving limited access and no climate control. bonus was the stairwell blockage. blocked with household garbage, mattress and other household items. read more

Rocky was great in helping me with looking at spaces and general questions The property is well maintained read more

I was very impressed by Rockys customer service and kindness.. he even carried some boxes around to the dumpster for me...what a great asset for your company to have great employees is the key for success thanks for having high quality individual like Rocky looking after public storage ....yours truly David and Britannie read more

bait and switch with rent prices. Came in in December for $181 a month, with 1 month free. In March received email of rent increase to $265 on May 1. 40%? Was thinking it would be $5-10 every 3-4 months. Was hoping to stay here til Sept but it's easy enough to move my jet skis to another place...maybe I just move every 4 months. Everybody else with their entire house in a 10x20 unit can't afford this luxury to move easily. read more

I was renting a climate controlled unit without outside access here in September while I took a break from school. When I arrived back in May, the unit was hot and humid, and everything I owned was covered in mold. I'm sick the day after visiting my unit from trying to rifle through it; an apartment worth of furniture and appliances. Nothing is salvageable. My entire adult life was in this storage unit. I don't even have a bed to sleep on because my mattress is infested with mold. I'm sitting in a bare apartment crying as I type this, I have nothing left. If I could give a worse rating I would. I purposely paid for a climate controlled unit without outside access to avoid something like this happening. Not pictured is the other side of my couch infested with black mold, clothing that I now have to throw away, the rotted bottom boards for my bed, my moldy mattress, mold on my entertainment center... and this is just to name a few. If you plan on renting here, stay FAR AWAY !! If you have a unit here, get your stuff out asap. read more

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Door broken to enter into the unit from outside, call 6 times over two days and property manager won't return calls. The experience has been awful! Don't use this site! read more

Management is absent. No human on site. No calls back from service requests. Elevator has been broken for at least 3 months. I've personally called it in three times. The rent keeps going up and the elevator doesn't. Got a $25 credit for "the inconvenience", but after this long, it's not an inconvenience anymore, it's a sign of management that doesn't care. Found somewhere else with a unit twice as big for less than I paid here. Go elsewhere. read more

To say I'm fuming is an understatement. We have had our lock cut not once, but twice and with zero explanation. We've also only been using a unit for a month! All we get is a mere email stating hey, your lock is open. Are you kidding me? I get the idea of this place but to have no response from management after the first time our lock was cut.. and now again within 4 days? You guys have poor management and I hope nobody leaves there items here going forward. We look forward to you paying us back for the last two months. read more

I"ve been renting here for a little over 2 years. i have received constant increases every 6 months or so since being here to the point that I'm paying $100 more per month than my initial. There is no one on site. There are no security cameras inside. The security system and access codes have not changed. I would not recommend. There are other places that are cheaper, stand by their commitment on charge, cleaner and have better security. read more

I vacated storage unit and used the self service kiosk with a live person to initiate. Was told I would receive confirmation within two business days Yet after 5 days passing nothing happened. I made several more calls To the after hours on call help desk and after about 4 phone calls there was finally a move out date posted and I did get email confirmation of that Very poor management protocol when vacating the premesis read more

I got an inside unit which was to be climate controlled and the heat was not turned on which made it very cold and unsafe to store my paint which could cause me to damage what I was storing. read more

Kristie and Katherine are a pleasure to deal with. I highly recommend this locations.

I have moved multiple times and the staff has been a pleasure to work with with my multiple storage units! Dana has been awesome to work with my crazy moves and crazy schedule! read more

I rarely say that I hate a place, but this is definitely one of my most hated places. These people are the most unsecured and sneaky shady places. My parents and I have kept some of our antiques in a storage unit for close to ten years. Not once but twice has our lock been changed without our permission. The manager told us that if our payment is even one day late they have the right to do that. I agree and disagree with this. Yes you have the right to take measures if a payment is late..... BUT you don't have the right not to tell the person until they come to you! That's right..... we didn't find out about it until we went to our unit and the key didn't work. The poor person at the counter had no idea wth was going on. Also the managers have changed so you never know who's in charge!!! My belongings will be finding another storage unit ASAP!!! Stay away from this place and trust me when I say take your belongings to a better storage unit/ area! read more

Dana is the best!!! I don't expect much from storage facilities but was blown away from this locations customer service which after spending the day moving was well received!! Highly recommend and is really close to UTD!!! read more

Kathrine was such a sweetheart, took care of my needs and also got me a great price for more space than what I was looking for. She showed me 2 units and showed me how everything worked. Katherine had excellent customer service. Glad I came to this location! read more

Zero stars isn't an option! If this is how public storage operates I do not know why anyone would use them! I used this place for 2 months short stay luckily didn't put any valuables in my unit. I have had 3 locks cut off my unit. I filed a report each time... NOTHING. Then I get a call about 5 days later hey your unit is still unlocked can you please come lock it. I just paid 15 dollars for a lock that was supposed to be a 9/10 to cut. Welp no problem for whomever is going around this complex cutting locks. Also security half the doors don't lock that should have been the first indicator. Either way if you want to store your stuff maybe put it on your front lawn and put a sign that says please don't touch and it will probably be safer than this joke of a storage facility. Still waiting for a reply from my 3 messages I filed each time requesting camera footage or any updates on why and how this keeps happening. read more

Public Storage 500 E Arapaho Richardson, tx I created a reservation using the online reservation tool on their website. I had the reservation confirmed with a credit card and a representative even called me to confirm. Then, two days later, a representative called me to tell me they did not have an opening. They explained that my reservation was only holding the price point not an actual storage location. She offered me a location many miles away, not even in the same township. I cancelled the reservation and quickly made another with a competing storage company in the immediate area. So upset that this happened, will not use them in the future. read more

First let me set the stage by saying Naressa has been the most polite, hard-working, nicest, and most honest rep I have dealt with to date. Congrats on her higher learning efforts!!! However as I went to pay my bill this month, I was basically advised that my name had flagged by a previous rep as a rude, abusive customer and for none of the reps to call me ever!!!! And this is during a lock upgrade we were not allowed to refuse. I received a letter notifying me it would happen and I would be CALLED but every time I checked it hadn't been done yet. Until this month when I was advised it had been done. Curious that as it was being done, I was flagged NOT to be called/notified. I find the flagrant abuse of power, impugning of my character and lies unacceptable. I have NEVER said one rude word, cussed nor became physically abuse to any staff there nor in life. in the 2yrs+ I have been a customer I have actually always come in smiling and I tell every rep 'I don't need a copy of my invoice, I don't want to kill more trees especially since I get an e-mailed copy'. I have put up with that hot, smelly storage building, creaky elevator that smells like urine, reps attitudes, increased fees just about every month and I have not complained about late fees not once due to this locations hours changing and not matching my work schedule. Yet I get labeled as DO NOT CALL??? only in today's world. read more

Thank you Public Storage. I was very satisfied with your service. Katherine was extremely helpful and kind. I will definitely recommend this location. Have a great day! read more

This is my first time renting a storage unit, but I'm completely satisfied with it! The prices are actually really good and the onsite manager is super sweet and helpful! read more

Great location and awesome Customer service! Katherine is the best!

The facility is clean and convenient The facility manager Dana was very professional and knowledgeable. She was extremely helpful with my move. She called to follow up with me and to ensure everything was going well. I made an excellent choice to store my things at this location. read more

I decided to use Public Storage to free up some space in our garage. Dana was very helpful in showing me the units and going over her procedures to checking the property. It made me feel better about having our personal items there. read more

Wow, this location sure has improved over the years. They now have installed an electronic gate and fence for better security. The lease process was clearly and fully explained. I asked about the cut locks that Molly mentioned. You have to be more than 30 days late before they have a right to seize your unit. Not a problem since I pay my bills on time. There is a reason that this place is always almost full. Great people and nice value. read more

Went to go rent a unit and Dana was so helpful! She showed us the unit and explained everything I needed to know. She answered all the questions I had. Very kind and I would definitely recommend to anyone who needs a storage unit. read more

Naressa is a great person she runs her facility well and keep it maintained and clean she is nice and always have a smile on her face even if she having a bad day if u have a problem she will get to it fast as she can and try to get your problem solved read more

Met with Dana this past weekend. Even though we were 1/2 hour early for our appointment, she took care of us immediately. Dana was very kind and helpful, making sure the unit we had chosen was going to suit our needs. She handled all of our questions and changes to the contract with a smile. read more

Came down on Sunday afternoon. Made an appointment by phone but, when I arrived Dana was not notified by Public Storage's main answering service. Dana said no problem and showed me several units. She was very helpful and had a delightful personality. I rented a storage space. read more

When my dad originally called on a Monday to see about getting a unit for the summer he was told that he would have to come in by that Wednesday or she wouldn't be able to hold our unit anymore. We chose this place because they had a $1 first month payment promotion. I was in the process of finals and packing my college dorm up and Naressa, the manager, was making such a big deal about us coming in by Wednesday. She called my dad, who she knew lived in Austin, multiple times during his work days until I came in on Wednesday which happened to be April 30th. Neither my parents or myself realized what Naressa's deal was about that Wednesday until we got our first bill saying that we got the $1 first month's payment on the one day in April. Now, I've worked in customer service before and I understand that she was doing what she thought was best for her company BUT do not practically harass your customer to come in and then directly ask them for a good review if your whole motivation was to screw them out of a good deal. That being said, the unit was fine and met our storage needs for the summer. read more