This storage place is so clean! The manager there Janay was so helpful and pleasant. I will be a…read moreforever customer.

We found a deal online, and reserved a unit at 8514 Liberty Rd. We somehow went to the 9501…read moreLiberty Rd location, and received a call from the 8514 location, Janel, I believe, and she rudely told us if we wanted to see the unit we needed to get there soon because she closes in 30 minutes. Since we were already at the 9501 location, we decided to go in and look at the actual unit sizes. As soon as we entered the building, Stephanie, greeted us in a very warm and welcoming manner, so we knew then that we would be renting from this location, and not at the one closest to our home. Stephanie was very patient to show us two units, and we decided to rent at this location. She allowed us to look online for any promotions which we did find.

I had reserved a moving pod weeks prior to my move. They were very nice and professional at that…read moretime. The day of my move was two days before Christmas and also the day of the worst winter storm in years. That day it rained, snowed, the temperature rapidly dropped and it was very windy. When we got to the facility in Pikesville the power had been knocked out and we couldn't gain access. The young lady in charge, quickly arranged for us to use a nearby facility in Randallstown that still had power. The young lady at that facility was very accommodating and professional and got me set up quickly. She was helpful and polite. They made my move less stressful and I would recommend them highly!

please note that your storage unit will increase every six months please do not believe what this…read morecompany tells you EVERY SIX MONTHS YOUR UNIT WILL INCREASE Significantly.

The staff is very friendly and helpful. I never had any issues or felt like a time when my storage…read morewasn't secure. They have cameras all over. It's gated. Code access required to get in and the hours to access are pretty reasonable when compared to other storage places. After research I picked this place for a lower price and security features. Look online and try to book because it's actually a little less then making the booking in person.

I went to this location on Friday August 1, 2025 and the gentleman I spoke with was very…read moreprofessional. He told me his name was Mike. I explained my ex situation with my name on the account and he was very helpful. He gave me some very informative information and helped me to locate my storage unit. I haven't been there in a while so is help and knowledge was right on time.

So far I have using the facility for 3 months and I have no complaints. The front desk staff are…read morepolite and friendly. The unit I have is clean and the common areas are kept clean. Update: I moved my belongings out after a few months after noticing some of my boxes and papers in those boxes were chewed through. I then found what I believe were mouse droppings in those chewed boxes. I'm thankful that I only had a few boxes and the remaining items were inside weather and bug proof totes I bought at Home Depot. Sadly I had to trash some items that were chewed on. This place should look into better pest control measures.

Previous post iscorrect. There is a rodent issue. I moved out of two units recently and there was…read moreevident in both. I even had a couple of boxes that were damaged.

Amazing experience with Carol in February 17th 2023. I was in town and needed to help get a storage…read moreunit for a family member. Everything went great and I will be getting a unit here when I move back to Maryland.

Storage units are clean and in excellent condition . Very nice staff. Carol is so helpful and has…read morebeen amazing to work with!

Cust service in this place is not friendly and is always charging late fee even when you are not…read morelate and no one ever responds to email or answer their messages left on their phones.

Great service. Clean well-protected buildings. I lost my key, they took care of me! Ian, the…read moreMuscel Man cut my lock. can always get access when I needed. Always treated with respect. Love this place!

My husband and I rented a unit with the intent of only having it for 3 months. Unfortunately, our…read morecontractor went under and we had to pick up all the pieces, which means we had our unit for nearly 4 years! We signed a paper contract when they dropped off the unit, although I don't really remember signing a contract. But then 3.5 years later, they sent us a digital contract and asked us to sign it. But because I don't remember the paper contract, I refused to sign the digital contract. Even though we were paying every month on time for the last four years, they refused to give us one more month with the unit because we refused to sign the contract. Additionally, after returning the unit, my credit card was charged two months in a row, and I had to call the company to get a refund on my credit card. I would recommend the business because the delivery and pickup of the unit was simple. But everything else involved with renting this unit, I don't recommend.

My moving experience was amazing due to American Portable Storage!! Their communication is…read moreimpeccable and they were prompt and friendly and very reasonably priced. Highly recommend!!

Do not rent a storage unit here. Unexpected increases and charges. This company does not…read morecommunicate. Horrible customer service.

WOW Dominic and Sean were phenomenal!! Great service,…read moreanswered all of my questions intelligently and professionally! Unheard of these days Beautiful facility, clean , easy to access. A really great place