I have been a customer of First Colony Storage for many years. The Managers Nancy & Robert have…read morebeen above and beyond helpful. Great people to work with. It is always clean and secure. Thank you Carl Carson

I have stored for many years and at many locations. First Colony Self Storage is by far the nicest,…read morebest maintained facility I have ever experienced. I cannot imagine that there are better property managers anywhere than Robert and Nancy. Every tenant gets VIP treatment.

This place is GOD sent! Lisa and Teddy are by far the best managing group I've met in my life!…read moreThey are understanding of what you need and help in ever which way they can. Storage facilities are clean and well secured. I definitely recommend this place to any boat , RV and semi tractor owners for storage. If I could give more than 5 stars I would!

Cliff and Lisa are always super. We have a fully enclosed space and it has easy access to get our…read morerv in and out. They have 24/7 gates access and cameras. They are fully concrete, with wide lanes and plenty of space to get into the units. The rates are very reasonable and a great value for Houston. They are near Bear Creek and Barker Cypress which is Very convenient, and keeps me out of Houston Traffic. You can pay your bill online, or via text. And they will contact you directly if they have any issues. We love West Houston Boat and Rv.

This place is very nice compared to other places we viewed, and the price was cheaper! What a…read moresteal! Deonna (sorry if I spelled your name wrong) was super nice and very helpful getting us a unit. Thanks girl!

I rent a storage unit from CubeSmart on 6403 W Orem, Houston Texas for a few months which I closed…read morethe weekend because I no longer needed it. But let me tell if I ever need to rent a storage unit again it will be this location. The manager Persephene and the other young lady that works there are both kind, friendly and courteous. They answered all my questions about locks, security, etc. The units are neat and clean. You have excellent assessibility to any unit from the time you enter your code to walk in to your unit. If you need a storage facility this location is Par Excellence Top 10. Thank you Persephene for assisting me. Priscilla

I went to check out getting storage for the first time this week. So many decisions to make…read more The manager Heather was such a great help. A wealth of knowledge she is. Heather took me in the halls to look at 2 different sizes of units. This place was so clean. I liked that everything was inside. I know I made the right choice when I came here. We will be moving our stuff in next week. Thanks Heather! !!

Frank has been an amazing help in our move. You can really tell he takes pride in the facility and…read morehis job. Major Kudos, and Thank you Frank! :)

These folk were amazing ! I ran into some bumps and Angel (Manager) smoothe them out …read more. professional, courteous and efficient. Clean space. Clean and secure building. Thank you so much.

Every 6 months rates go up 3-50$ And pay a week late the…read moreover charge is outrageous 125$ a month to 299$ with late fees Fuck this place

I have been at this location (Hwy 6 @ Glenn Lakes) since 2015 and have two 10 x 30 units. Started…read moreas Locktite, then Cube Smart and it is now Extra Space storage. Never had a single issue with management - Until Tamika. She seems to have big corporate aspirations but totally lacks in customer service. Today I was at my storage space looking through some fabric books to take to an appointment. My overhead lights are out so I plugged in a light (outlet right next to my unit) so I could see. Here comes Tamika. "You have to unplug the light. It is a fire hazard". My overhead lights are out! I need to see. "You can't work here". I need to pull some stuff from my storage and I need to see. I got nowhere. And this isn't the first time. I have asked for someone from corporate to contact me. That hasn't happened. You try to call corporate and it routes you back to the local business - and Tamika. I am going to have to look for another space because of one employee.

Place is nice and clean but customer service is no good !!!…read more The lady at the office with braids sees me knocking on the door, made eye contact and still ignored me. I was just asking to get soap refilled in the restroom. But she ignored me, didn't say anything, didn't even mention if she is closed or on break???? Just ignored me.

The worker Earl was amazing and the customer service was awesome! He helped me find the perfect…read morelocation and storage unit to suit my needs.

Had a situation that led to me needing a storage unit immediately.... to say that Earl was helpful…read moreis a huge understatement not only was he able to get me a unit last minute but he also gave me other helpful information

This is a great storage, great for clearing home of over crowded spaces, making room for family…read morevisiting from out of town, very clean, pest free, lowest price I've come across when compared to qaulity! Excellent customer service, staff is always nice and helpful, I give it an A+.

UPDATE: Since my initial review, in which I wrote of the insults from the manager of West Fuqua for…read morepayment issues beyond my control, my wish to disassociate from having to do further business with them, her refusal to honor my request to offer a new contract in my relative's name (the true owner of the property for whom I'd co-signed long ago), and who said that we'd have to arrive in person to do that, even though the contract was mailed to me for MY signature, my dealings with West Fuqua only got much worse (with the exceptions noted below) before this ordeal finally came to an end. On November 27 I'd filed a complaint with the Better Business and made the Dec. payment, AFTER which I received a notice of lease termination and request to vacate from Linda Nunn. No reason was ever disclosed. Subsequently the BBB having received no response from West Fuqua told me I might have better luck on my own. So I found the name of someone listed online as co-owner of the facility, sent her a letter, and contacted her via Linkedin. She said she was no longer involved in day to day management and said it was owned by a corporation but couldn't tell me the name. She didn't acknowledge receipt of my letter. I made the January payment, and the due date to vacate came and went, as I did not wish to chance the multiple contacts, during the height of a pandemic, that going there to vacate the unit would've surely entailed. And in February I received no late rental notice. But to my complete surprise, On Feb 17, I received an email from a Norman Samuel who said he was the owner of the facility. He said the person I'd contacted via Linkedin had forwarded my letter to him. He offered to do what Ms. Nunn said couldn't be done, send a contract for my relative to sign, then later wrote that wouldn't occur because my relative has a mental disability. Not wishing any further involvement with them, I told him to dispose of the property. Then in a Mar. 8 email I learned that charges for rent plus late fees were still being assessed. When I asked why hadn't I received late notices, Mr. Samuel said because he told them not to send it. Objecting to those charges I asked that they not be assessed. That request was ignored. On Mar. 10 he did however offer to send my relative's personal items at his expense and did so. When I inquired about the accruing charges he suggested any charges above what the auction brought would be written off as a "bad debt." Not wanting to have "bad debt" or any other obligations to West Fuqua after auction, I sent a check to cover all charges even though I questioned some of them. He arranged to hold the auction in 2 weeks, and immediately sent me the proceeds from the auction (minus 10%). In closing, Mr. Samuel had asked that I consider adding a positive comment to my initial review, and so I have. I've added a star because, though my relative wasn't offered a contract due to his mental disability, and my requests to not be charged rental and late fees after the end date of the notice to vacate were ignored, he did send back personal items at his expense and arranged a timely auction and payment of the proceeds. However, overall, my ordeal with West Fuqua Self Storage has been such that I've come to deeply regret having ever gotten involved with them. As a whole, it clearly ranks among the worst decisions I've ever made.

The service and professionalism here are wonderful. Wendy helped me get a new larger unit setup…read moreliterally while I was driving and was racing a clock to get something done in time.

Service is excellent... Facility is very clean... Exactly what we wanted it to be! Cyrus is…read moreexcellent too. Very helpful!

I just want to say that Awesome Customer Service. Kelly was and is extremely helpful and friendly…read more I looked at several storage places and decided to go here because of her.

Guardian self storage was a whole new ball game from customer service and satisfaction…read more Kelly helped me and was very communicative. There was not a time where she was like do this paperwork and stopped responding. She even gave me her number so if I needed to get in contact with her I can. She also is helpful with helping save and not making you feel pressured.