UPDATE: Since my initial review, in which I wrote of the insults from the manager of West Fuqua for payment issues beyond my control, my wish to disassociate from having to do further business with them, her refusal to honor my request to offer a new contract in my relative's name (the true owner of the property for whom I'd co-signed long ago), and who said that we'd have to arrive in person to do that, even though the contract was mailed to me for MY signature, my dealings with West Fuqua only got much worse (with the exceptions noted below) before this ordeal finally came to an end. On November 27 I'd filed a complaint with the Better Business and made the Dec. payment, AFTER which I received a notice of lease termination and request to vacate from Linda Nunn. No reason was ever disclosed. Subsequently the BBB having received no response from West Fuqua told me I might have better luck on my own. So I found the name of someone listed online as co-owner of the facility, sent her a letter, and contacted her via Linkedin. She said she was no longer involved in day to day management and said it was owned by a corporation but couldn't tell me the name. She didn't acknowledge receipt of my letter. I made the January payment, and the due date to vacate came and went, as I did not wish to chance the multiple contacts, during the height of a pandemic, that going there to vacate the unit would've surely entailed. And in February I received no late rental notice. But to my complete surprise, On Feb 17, I received an email from a Norman Samuel who said he was the owner of the facility. He said the person I'd contacted via Linkedin had forwarded my letter to him. He offered to do what Ms. Nunn said couldn't be done, send a contract for my relative to sign, then later wrote that wouldn't occur because my relative has a mental disability. Not wishing any further involvement with them, I told him to dispose of the property. Then in a Mar. 8 email I learned that charges for rent plus late fees were still being assessed. When I asked why hadn't I received late notices, Mr. Samuel said because he told them not to send it. Objecting to those charges I asked that they not be assessed. That request was ignored. On Mar. 10 he did however offer to send my relative's personal items at his expense and did so. When I inquired about the accruing charges he suggested any charges above what the auction brought would be written off as a "bad debt." Not wanting to have "bad debt" or any other obligations to West Fuqua after auction, I sent a check to cover all charges even though I questioned some of them. He arranged to hold the auction in 2 weeks, and immediately sent me the proceeds from the auction (minus 10%). In closing, Mr. Samuel had asked that I consider adding a positive comment to my initial review, and so I have. I've added a star because, though my relative wasn't offered a contract due to his mental disability, and my requests to not be charged rental and late fees after the end date of the notice to vacate were ignored, he did send back personal items at his expense and arranged a timely auction and payment of the proceeds. However, overall, my ordeal with West Fuqua Self Storage has been such that I've come to deeply regret having ever gotten involved with them. As a whole, it clearly ranks among the worst decisions I've ever made. read more

I am retired Army veteran and I have had the worst 1 year experience at this West Fuqua Self Storage location. I have been locked out my storage after paying my fees on time. They blame it on the system. I have had a boot put on my trailer after making my payments on time. They blame it on the system. I have a DJ business. Can you imagine being locked out and I have no access to my equipment. And I DJ for companies/corporations like Shell and Harris County....I have never received an apology. Just and attitude from the older woman who works there. I finally decided to be done with this storage and emptied my storage and removed my trailer from its location April 27, 2022 and I called them while sitting in the parking to let them know my 2 storage spots is available and I'm no longer there and the very next day on Friday April 28th they took an authorized payment of $420.82 from my account. That's nothing but the devil. I don't know who owns this place but this is not professional. I see why people are leaving. I wouldn't recommend this place to my worst enemy. - CEDRIC DENNIS (Retired Army Veteran) read more

One star is too many. I rented on 5/2 and had to cancel on 5/12, never moved in. In compliance with contract, I hand carried letter to terminate and got it signed by Linda Nunn. The lady that helped me said nothing else to do. Today 6/13 my husband got nasty collection call, demanding payment. Maria said no letter was on file. Linda told my husband she didn't sign no letter. I took the letter and requested written letter to confirm account is closed, to be sure we dont get another call or worse. No apologies, Maria said we'll get what every customer gets, an email of move out with -0- and walked away. Bad record keeping and worse customer service... And no email yet. read more

I just got off the phone Bc I received an email that my storage was vacant attached to a receipt. While I did move the last of some things out, I felt the storage door closed and unlocked in case a friend with a truck could maybe move some things back while I'm at work. I just wasn't sure if I was ready to vacate yet. Which isn't the problem, the problem is that I prepay the rent which was $170 and that was charged on the 27th. Today is the 1st of February and they say there is no reimbursement for the unit. So for four days they want to keep the whole $170?! It's not an apartment that needs to be cleaned and prepped for weeks. I rented here for so many years and really didn't think that they would keep all that money for a few days. Like I said it's not a home rental. And if that is in the long paperwork, then shame for keeping money from people who don't stay the whole month. read more

This is a great storage, great for clearing home of over crowded spaces, making room for family visiting from out of town, very clean, pest free, lowest price I've come across when compared to qaulity! Excellent customer service, staff is always nice and helpful, I give it an A+. read more

I've used this storage several times and I must say HEAVEN SENT! This is BEST STORAGE EVER and I would recommend anyone to get a storage... Ms. LINDA is the BEST out here!!! read more

I like renting from this place. My stuff is inside and safe and I have a huge unit for about 215$ a month! The only thing, and it's mostly my fault, I wish I could automatically pay every month. It lets you do it by asking how many months do you want to pay? But I am one of those people who needs automatic deduction payments bc I totally forget. Email or not my email is full of junk so I rarely check it. But I wish I didn't have to log in every month! Other than that I think it's a great place and haven't had any issues with the ladies that work there. Very nice to me and helpful when I needed to change units! read more

If you read the other reviews I think you'll get the idea. I don't rent here but I had an altercation with the woman who runs this place (I was there to meet someone). I don't know this woman's name and I'm not going to describe her because it will sound like I'm insulting her age and her weight. Long story short - do not run the gate. Enter the code. This lady has a lot of time on her hands and seems to be obsessed with how people are driving. Also, I don't think she's had any children of her own because her gate (which I learned cost $8000) is her baby. She came out and threatened to call the police, which I encouraged her to do (truthfully I would have felt safer with the police there, given this woman's erratic behavior). She was completely out of breath but was able to accuse me of trespassing (which I wasn't - I was supposed to be there). She kept me in her facility when I went to leave so I pulled over to talk to her like a normal person but she was just pacing around, yelling and flapping her bingo wings. Said I was tearing around the parking lot and almost hit her gate (both of those claims are false - I did run the gate but I was not close to hitting it and I did not speed in the lot. I know that because there was a red car coming the opposite direction that was going really fast so I know I was going much slower than the other traffic). I finally asked her what exactly she wanted from me and she goes "I want you to get the HELL OUT OF HERE!" which forced a laugh out of me because that's all I wanted to do from the beginning but she locked me in there. Then she said she was going in to call the police again. A bystander, clearly disturbed by this woman's behavior, opened the gate for me. TLDR; Should I have run the gate? No. Did I deserve to be called a smartass, threatened and held against my will? That's for the reader to decide. Good luck to you if you decide to give this woman your business. I will say one thing - other reviewers accuse her of being racist. I'm white so I can tell you from personal experience that she's just crazy and aggressive towards everyone regardless of race. read more

admittedly i've never rented here before, but, the almost daily positive messages & affirmations posted on their digital marquee are amazing and uplifting. they've been a joy on my daily commute and, judging from other reviews on google, for example, the staff is just as pleasurable. if i ever need a storage, i will come here. read more