UPDATE: Since my initial review, in which I wrote of the insults from the manager of West Fuqua for…read morepayment issues beyond my control, my wish to disassociate from having to do further business with them, her refusal to honor my request to offer a new contract in my relative's name (the true owner of the property for whom I'd co-signed long ago), and who said that we'd have to arrive in person to do that, even though the contract was mailed to me for MY signature, my dealings with West Fuqua only got much worse (with the exceptions noted below) before this ordeal finally came to an end. On November 27 I'd filed a complaint with the Better Business and made the Dec. payment, AFTER which I received a notice of lease termination and request to vacate from Linda Nunn. No reason was ever disclosed. Subsequently the BBB having received no response from West Fuqua told me I might have better luck on my own. So I found the name of someone listed online as co-owner of the facility, sent her a letter, and contacted her via Linkedin. She said she was no longer involved in day to day management and said it was owned by a corporation but couldn't tell me the name. She didn't acknowledge receipt of my letter. I made the January payment, and the due date to vacate came and went, as I did not wish to chance the multiple contacts, during the height of a pandemic, that going there to vacate the unit would've surely entailed. And in February I received no late rental notice. But to my complete surprise, On Feb 17, I received an email from a Norman Samuel who said he was the owner of the facility. He said the person I'd contacted via Linkedin had forwarded my letter to him. He offered to do what Ms. Nunn said couldn't be done, send a contract for my relative to sign, then later wrote that wouldn't occur because my relative has a mental disability. Not wishing any further involvement with them, I told him to dispose of the property. Then in a Mar. 8 email I learned that charges for rent plus late fees were still being assessed. When I asked why hadn't I received late notices, Mr. Samuel said because he told them not to send it. Objecting to those charges I asked that they not be assessed. That request was ignored. On Mar. 10 he did however offer to send my relative's personal items at his expense and did so. When I inquired about the accruing charges he suggested any charges above what the auction brought would be written off as a "bad debt." Not wanting to have "bad debt" or any other obligations to West Fuqua after auction, I sent a check to cover all charges even though I questioned some of them. He arranged to hold the auction in 2 weeks, and immediately sent me the proceeds from the auction (minus 10%). In closing, Mr. Samuel had asked that I consider adding a positive comment to my initial review, and so I have. I've added a star because, though my relative wasn't offered a contract due to his mental disability, and my requests to not be charged rental and late fees after the end date of the notice to vacate were ignored, he did send back personal items at his expense and arranged a timely auction and payment of the proceeds. However, overall, my ordeal with West Fuqua Self Storage has been such that I've come to deeply regret having ever gotten involved with them. As a whole, it clearly ranks among the worst decisions I've ever made.

One star is too many. I rented on 5/2 and had to cancel on…read more5/12, never moved in. In compliance with contract, I hand carried letter to terminate and got it signed by Linda Nunn. The lady that helped me said nothing else to do. Today 6/13 my husband got nasty collection call, demanding payment. Maria said no letter was on file. Linda told my husband she didn't sign no letter. I took the letter and requested written letter to confirm account is closed, to be sure we dont get another call or worse. No apologies, Maria said we'll get what every customer gets, an email of move out with -0- and walked away. Bad record keeping and worse customer service... And no email yet.

Guardian self storage was a whole new ball game from customer service and satisfaction…read more Kelly helped me and was very communicative. There was not a time where she was like do this paperwork and stopped responding. She even gave me her number so if I needed to get in contact with her I can. She also is helpful with helping save and not making you feel pressured.

Kelly the property manager is awesome !!rates are great ! Property is well kept & clean .read more

URGENT Unit Break ins!! I started renting here on a Monday. Wednesday I got a call that my storage…read moreunit was broken into along with another unit. Appears to be an inside job. The facility lets individuals sign up online and gain access to the building without verification if the Person matches the ID. This is a major issue and there will be many more break ins

From the owner: Make CubeSmart Self Storage in Houston, TX your go-to destination for affordable self-storage…read moresolutions. Conveniently located at 6403 W Orem Drive our storage facility offers a wide range of storage units with premium amenities, including climate-controlled options to secure your belongings. We also provide a variety of moving supplies such as tape, boxes, and bubble wrap to simplify the moving process. With over 1,400 stores nationwide, CubeSmart Self Storage is one of the most trusted names in the self-storage industry. Reserve your storage unit online or visit us today!

Frank has been an amazing help in our move. You can really tell he takes pride in the facility and…read morehis job. Major Kudos, and Thank you Frank! :)

I went to check out getting storage for the first time this week. So many decisions to make…read more The manager Heather was such a great help. A wealth of knowledge she is. Heather took me in the halls to look at 2 different sizes of units. This place was so clean. I liked that everything was inside. I know I made the right choice when I came here. We will be moving our stuff in next week. Thanks Heather! !!

This place is awesome! Service is great, ambiance is amazing, very laid back, but professional…read more Made me feel my stuff was gonna get taken cared of. Definitely recommend this place!

From the owner: At Space Saver 9 Self Storage, we want to match you with the right unit for the right price. We're…read morelocated on Gessner Road in Houston, Texas and proudly serve the surrounding areas of Gulfton, Sharpstown, Alief, Missouri City, and Meadows Place with affordable storage options. Whether you're storing your business lawn mower or moving to another apartment complex, we've got a wide variety of storage units to choose from to meet your needs. With drive-up access to more than half of our units, you won't have to deal with the hassle of carrying heavy boxes when you're renting with us. Unlike many of our competitors in the area, we're conveniently open on Sundays, so feel free to stop by any day of the week to talk to our friendly staff or for any of your other self storage needs. Remember our facility coupon - rent one month and get the second month half off! We look forward to hearing from you. Administrative Fee: $10

24hrs access to your belongings. Can't beat it and for a great price, nice prices, clean…read moreenvironment, not trashy. Very nice I love it will refer a friend or family member. Will be my choice of storage next move and not to mention u get the truck free bigger than uhaul trucks they bullshit and rates are high. Please everyone this is the storage to go for I promise.

If i can give this place no stars I would. This has been the worst experience I have had with…read morePublic Storage and hope never to have to use them again. Predatory practices, Bullying tactics and tone deaf staff, constant calls from multiple facilities in that area not the particular location that I rented from. Voicemail is all you get and then they call you back and leave weird messages. Prices never the same, my storage increased by 50 dollars and sometimes even higher depending on how they are feeling I guess because I've never experienced that type of arrogance before. Even trying to get corporate you can't reach them, there are so many prompts until you give up on trying to reach a human. Everyone is sorry you experienced this or that, yet nothing has changed. It is a storage not a home why are you charging like someone is living there and applying fees by the 3rd is insane and again I am storing not living in there.

Rates will go up after a few months. They have advertised spaces for lower rates than what you are…read morepaying so clearly new acquisitions is all they care about and not retaining their paying customers. It is storage - nothing special - offer the same as everyone else climate control and different size spaces. Will be looking for a new storage place.

Great experience ! I was looking for a new storage place since my former storage facility has 2…read morebroken elevators. I was very impressed with Phillip, the manager. I will be moving my "stuff" into my new storage facility soon. They had a special going on for the month of March which will be very helpful.

Phillip Perez was outstanding. Positive attitude and very informative.Very secure storageread more