Budget truck has the worst service across all spectrums. To start, I booked a truck rental one…read moremonth in advance over the phone with a person named Kelli. She was very kind. She helped me set up a rental for a 16 ft. truck with a car trailer and 27 furniture pads. I got a confirmation email that I should pick up my truck at 8am 48 hours before I was supposed to pick up the truck. My wife and I needed to move fast as we had a 24 hour drive to Houston, Texas from Scranton, Pennsylvania in order to close on our house. We were supposed to transport two cars, one on the trailer and the other person would drive the other car. This was during COVID-19 so no one in our family could help move the car. Below is what we experienced. We arrived at the Budget Truck in Wilkes-Barre, PA at 7:45am. The time of business was from 9am-4pm. I called the Budget 1-800 number and they told me they could do nothing, I would have to wait for this Budget place to open up at 9am. We had movers at our house at 8am to help load the truck, and were only paying them for 2 hours. They employee of the Budget Truck did not arrive until 9:15. I went in, and he told me there was no trailer available within 200 miles and no dolly. Thus, I would not be able to pull the car on the back of the truck. He also said he had no furniture pads. He then told me he would have to cancel everything on my order except the truck and that it was on me to find a trailer somewhere else. He then gave me a truck and told me it was full with gas. It had less than 3/4 tank of gas in it. By the time I left, it was already 9:45am and I had to pay the movers an extra $150 for the additional hour. I spent that entire time calling Budget customer service who told me that because the employee at the truck rental place where I got the truck from canceled everything except for the truck, they would not give me anything. My only option was to return to that rental company and ask them to change my contract and find me a trailer. My wife and I returned to that location at 12:45 and waited there until 4pm. They never showed and customer service told me they could not do anything about. They told me I could not have a trailer for my truck, and when I asked if I could get another trailer from another company, they said no because they could not insure it. My wife and I did not leave for Texas until the next day and our closing date was moved from Friday, May 1st to Tuesday, May 4th. We finally found someone willing to drive our other car to Texas for us. This cost us $389.56 in gas for that car, $500 for that person to do the drive, $118.59 for their night in a hotel, and $88.22 for their return flight to PA. In total, it cost $1,096.37 for the person to drive the extra car to Texas instead of us having the trailer on the back of the truck. The trucks alignment was extremely off and the low power light was on the entire trip. After we closed, we rushed to get the truck unloaded to ensure we could get the truck back on time. We got to the return place at 2:23pm. It was A1 trucking which holds Budget trucks. It had steps on how to return the truck if no one was there was there was no lock box. The next day, Budget Truck told us we would have to return to another location that was 30 minutes further and the extra day would be charged. I called customer service and they told me they would refund the extra day because it was not my fault. They also said they would give me $75 dollars for the fact that they could not get me a trailer. $75 for the $1,096.37 I had to spend to get the other car to Texas and the 5 days that closing was moved back. The worst part, I received the confirmation and reminder 2 days prior to moving with the time and correct order (a trailer with 27 furniture pads). We ended up renting furniture pads at Home Depot for $80, but we would not be reimbursed by this. This was the worst service I ever received for anything in my entire life and I can assure you, PENSKE was $32 more dollars than the Budget quote and I hope everyone goes with them or U-Haul over Budget. We will never ever use any serve provided by Budget again, and we will make sure every person who ever needs to move never uses them. This was unacceptable in every form of service. DO NOT USE BUDGET FOR ANY REASON EVER.

This is a U-Haul dealer through AAA Rentals in Pearland. AAA does not have links to their U-Haul…read morerental services, but U-Haul lists them as one of their dealers. This was the closest rental location to my storage unit so it made the most sense for me when I decided to empty out my storage. I was able to pick it up on time, but I did end up getting a 20' truck as opposed to the 10' truck I originally booked. Customer service was great as the folks that own AAA are such friendly people. We used the truck for about 3 or 4 hours and did not need to return it till the morning. When I came back with the truck, the lot was absolutely full and I could not put it where I was instructed to put it back. Luckily, the owner happened to be returning with another truck late into the night as well and was able to do all the parking and maneuvering some of his fleet. They do have a way to pick up and drop off keys through their app in case the staff isn't there. I made sure I stayed below the mileage so I would not get charged more, but I did get charged for about 10 miles over. Just from interacting with the family, I do not think this was done in a scheming way, but it did leave a bad taste in my mouth for future rentals.

Paid more to rent from U-Haul since it was closer than ryder, budget, or enterprise. I rented a…read more20' box van because I needed to move some items that were around 18' long. The maths work so far. After picking the van up I got to my pick-up location and when I tried to load it, it was sticking out the back. Turns out Uhaul thinks that a 16' 7" floor bed length classifies this as a 20' van. When I returned it, the gentleman at the counter said that they included the nook over the cab into the calculation to arrive at 20'. While this is the dumbest logic ever, shame on me for assuming it was floor space I suppose. The funny part is that even including the "mom's attic" space over the cab it's still only around 19'. Also, this location marked the tank as full even though it was closer to 3/4 full. I guess it's as with all things, "Buyer (renter) beware".

Amazing customer service. We were having issues with our 8 passenger car and were sent here by…read moreroadside assistance (they do not carry 8 passenger cars lol and we knew) and every single worker there was so understanding and helpful with our situation. While they couldn't replace the car for us since they don't carry them, they all went above and beyond to look into possible locations that would and provided us with all the information we needed to contact them and hopefully get this situation fixed. While enterprise roadside assistance was less than helpful, these workers at the enterprise truck rental were out of this world with their empathy and resourcefulness.

This is my second time to use this place. Both times, the Gentleman was really helpful and made…read moresure I understood how to hook up my vehicle to the tow dolly. He even gave me pointers when pulling it. Another think I liked about this Dealer is he didn't make me feel dumb since this is new to me. I felt real comfortable and better educated once I left.

I never thought I'd be going out of my way to leave a review for a uhaul dealer but after my…read moreexperience with George and Deanne, I just had to say something. These people were so nice and genuine. Very refreshing to see that when I came to return the truck that I had rented from here, George remembered my name and details of our discussion. They both were smiling as if they were happy to see me and like they were happy with life in general. I know exactly where all of my future business will go in terms of needing uhauls. Thank you George!

I have only had to drop off a rental truck there but my experience with the staff there was so…read morewonderful that it has me looking at trying to switch my storage rental facilities usage to one or more of their units. I am just waiting for one of their employees to get back to me with a quote because I am looking at price differences in their bigger units but from my previous experience with their staff and from the reviews I have read, it definitely has me convinced that I am 97% correctly on the right path to best choice for my new storage facility. Fil Salinas

Initially pulled up and no one was in the office. Ms. Joy was out doing lawn work in 100 degree…read moreweather! Bless her heart. Great facility if you need something far outta town. Great customer service and clean facility!