Started off ok, then when I called to explain we needed longer storage for toys who go to children…read morein shelters around Houston, there was no care in the world. It went to 300 dollars a month for about a year with no other options given. We used a tiny space of the unit but that didn't matter to them. They didn't negotiate any other options, toys remained in the until maybe worth 300 when we were charged 300 for a year month after month. I would never give them business or recommend business again. What started out as a compassionate business quickly gave us the cold shoulder. Just sad.

awesome place, staff is Amazing! They made everything so easy, so glad I found them!read more

I will give them zero star bad management nasty unit and zero responsibility someone broke in to my…read moreunit and I found out that he was customer and the manager know who he was and nothing happened and today i find out my stuff got destroyed by rats i called the manager oh she's off today im going to empty my unit left the damage stuff for them to take care of it If they don't want to take responsibility to keep my stuff safe i don't have to give shit about them

Fortunately, Matt was very helpful when it was time to move out. Previously the property mgt wasn't…read moreresponsive to water leaks into the unit or the power being out for several weeks. Some of the other comments are right on about rent hikes. Push back every time. The increases were crazy in the last few yr.

Mr. Carlton was extremely patient and understanding with me and thoroughly explained the process! I…read morewill definitely be happy to do business with him again.

I had the pleasure of dealing with SKIPPY (via telephone), and I must say, it was VERY PLEASURABLE!…read moreSkippy was very nice and communicated efficiently with me. He made it easy for me to take care of what I needed to take care of and he was very informative as well as patient!

DO NOT USE THIS STORAGE PLACE!! Do not pay attention to ANY of these positive reviews. I just moved…read moremy things in 4 days ago and my items were stolen YESTERDAY!! They had the NERVE to call the cops on me as I'm moving my items in but the cops wasn't called fast enough for the people breaking into the storage units? Close this location down!

My storage unit was broken into and all they gave me was a brochure to call the insurance to file a…read morecomplaint. I had to purchase a new lock from them to replace the broken one. No customer service, not here.

Julia went above and beyond to take care of my issues she is a great employee and I would to have…read moresomeone like her to work for my company

Glen and Janice , What can I say about those two. I am a…read moreowner of local moving company ,and the last time I needed two trucks and an auto transporter to move someone out town these guys jumped though hoops to get me all of the equipment I needed. Even though all of the equipment was not at there location they opened up an hour later so I could get my auto transporter from there location, with out them I would have been a hole day behind. Thanks again guys.

I see this location has 2 stars and I'm really not sure why.. Kyrie and her business partner were…read morevery fun and friendly. They made "move-in" very easy and even when my husband "moved-out" and I forgot to call the same day, they kindly closed out my account. I didn't incur any additional charges or anything. This is definitely the best experience I've had with a storage facility.

I can not stress enough to anyone who is thinking about renting from here do not do it…read more I would say that the customer service is bad but it is nonexistent problems range from gates and elevator not working posted emergency number is merely the same number you call for rental information. Trying to move out of my unit but my move has come to a halt because of no functioning elevator I have tried the stairs but they are so poorly lit and because of a injury I can't only move one box at a time. I was informed by the district manager that elevator may be down for 4-6 weeks

Do not rent a moving truck from here. These people are totally incompetent. I made my reservation…read morefor a truck at another location. I was transferred to this location. The man not only had his mask around his face, but he was also trying to get me to not take the dolly I had already reserved online. On top of that, the reservation amount increased by $200 without much of a clear explanation. He also gave a $5 credit to full up the tank when the previous customer brought it back at 1/4 of a tank. This process has not been seamless at all. Please avoid this place!!!!!!!

Worst uhaul ever!!!! i was showed and MOVED INTO a storage unit that was quoted one price turned…read moreout to be twice as much as i was quoted. When i tried to get the issue resolved the lady who rented me the unit had been fired and i was promised a compromised amount to pay. that never happened and now i'm stuck with a unit that I cannot afford and paying movers to move to another storage is expensive as well. Then my unit and someone else unit was broken into and i'm almost positive it was an inside job due to the other lady being in a completely different building than mine. DO NOT Waste your money here!!!!!!!