Stop raising prices so often Prices are increased very…read moreoften without any notice Shop around for better prices and with a company that doesn't raise prices sometimes several times in a short time period

Constant price increases..... If at all possible try to rent…read moreform an indenpendanly owner storage facility. CubeSmart is a huge ripe off and contact price increases with notification, no upgrades to property or any justification for increase.

Great customer service. The staff was friendly, offered me water, lent me a lock, and explained the…read moreprocess clearly when I won an auction storage unit. Very nice and knowledgeable team.

Horrible customer service. I called the corporate office a week ago and was supposed to get a call…read moreback within 48 hours. Nobody called me. I have been renting from them for years. When I moved out of one of my two rental spaces I had to wait for 45+ minutes for an employee to finish their bathroom break to unlock the gate and my storage space that was already paid for. I called multiple times the weeks prior to clearly communicate and even called the morning of my move to pay my daily rate. However, my gate access was revoked (even though I have a second space at the same facility paid through January) and there was a super-lock on my storage space I was moving out of. It cost me over $100 for their employee to go to the bathroom. (Employee verified to my husband who located him that he was on a bathroom break). I called the Monday after my move to explain what happened and I was offered a $25 credit. This acknowledges they were in the WRONG. Yet, why am I paying more than an additional $75 for their employee's toilet break? When I called corporate they tried everything to blame their error on me. I wasted another 40-minutes on the phone with them and was left with the promise someone from corporate would be in touch with me in 48 hours. No such call occurred. This is sheer ignorance and GREED on their end. This is a horrible way to treat a long term customer. Loyalty goes both ways. This is the shadiest company. They're constantly raising their prices and never return calls. When I called the store to initially complain the young man working there LIED to me and gave me a fake name and number to management. Store your stuff elsewhere. Unit B3084 09/09/2023 - date my money was wasted on an employee bathroom break at 11am - 11:45 am My team of 9 movers had nothing to move for 45-minutes and cost me $115, and made the end time of my move late. To resolve this I need an apology and $100 refund.

Community self storage was great. The ladies who worked there are always very helpful. Trying to…read moremake sure you get taken care of. They go above and beyond in the six years I've had a storage unit with them.

Great staff, clean and secure. Was there for over a year and…read morethey did try to sneak in rate hike.

Guy working there is rude Af, horrible customer service, was there to drop off a package and he…read moretold me to take it away with a dismissive hand wave like if I was a peasant

We have had a storage here for 8 years. Every year there is an increase! There is a clause in the…read morecontract that says they may raise the rent annually. It should say the rent will go up every year, the highest percentage possible. There is no reward for long time customers who pay on time. We have dealt with other storages and they do not treat you this way!

Stay away. My rate has gone up 60% in 18 months. Been through 3-4 price increases. They aren't…read moretransparent with their pricing.

Very clean and the people working these are great!! On a hot day the third floor can get get pretty…read morewarm as the a/c isn't keeping up it seems

Bullseye Storage Increased my bill significantly just after a few months of moving in. You…read moreshouldn't have to renegotiate your rental fee so soon. Literally haven't been there for even 5 months and the price increased about $70.more per month.

The ladies at the Dallas location were great and easy to work with. They got everything I needed…read moreset-up smoothly and move day was a breeze with them! Thank you.

I had another storage unit that was going to raise their price the next month more than I could…read moreafford! So I found Storage King in Rosenberg, Texas and Maggie and Jennetta were so very helpful in finding me the right unit I needed! The price and special made it so affordable and made it easy for me to move everything from my old unit to my new unit! Just in time before the price increase! Would and will recommend this place to anyone that needs a Storage unit!

Booked an extra large storage unit at the last minute due to water damage in my house. The Customer…read moreService by Corinna was amazing, attentive. friendly and quick. Check in was simple, fast and then we reviewed the site. Locks are for sale in the office if you forget to bring yours

Everything was fine until we moved out. My boyfriend checked out with the guy in the office, who…read moretold him to leave the unit open and that was it. Done. Three months later and two conversations with management and we are still getting charged. And they are fighting us tooth and nail to get us any resolution or refund. Unbelievable.

Its too bad that catering to your customers isn't a high priority for storage facilities. This…read moreplace knows it. They treat the customers as an inconvenience as if to say "if only we didn't have to deal with these darn people coming in here it would be great!" It used to be that they gave you access to their dumpsters as long as you were tossing minor trash. They took that away. Now they don't want you to use their public restroom by the office. If your parked in front of your unit, the maintenence guy will drive by 8 times and eyeball you like you shouldn't be there. I understand that a small staff of a couple office people and a maintenance guy will tend to start getting lazy and forget that those of us who use the facility are the ones who pay the bills. I hope ownership will step in soon and wake them up. Yes, storage units aren't known for customer service but REALLY bad customer service will eventually chase people away