I needed some packing material and they had exactly what I needed at half the price of the…read morecompetitors. Rory was so helpful and fun to talk to. He was able to take care of some other people while I was there and still, no one had to wait. Talk about multi tasking. Great service and help

Bobby, property manager, is great with customer service. She answers all the questions and us…read morehelping me find a storage unit. This location is always well maintained and I feel safe going to the location. Someone is always there to help out.

Responded promptly (next day) to my concerns including appropriate refunds and changing rent to…read more5x10 rate for the 5x10 unit. Was still a very painful move-in but I respect the speed with which they tried to make it right after the fact.

WARNING!!! PROS:…read moreI've used this place for a little over 2 years. The place is nice, clean, safe and the staff is friendly. CONS: First,they raise the rent at least twice a year; so don't expect to keep the low quote you get when you first sign-up. Second, they do not own up to their mistakes; I made a payment over the phone in which they did not actually process the payment. I got a letter in the mail stating that I am deliquent and that they added a late fee. I called and spoke with the manager to explain what happened and to have him waive the late fee. He refused to refund the fee even with it being their error.

LOCATION LOCATION LOCATION!! In the of UPTOWN! & yet,…read more it's the BEST PRICED i found, by FAR, for reputable, reliable & safe storage, AROUND! the multistoried bldg is temperature controlled! It's never busy when i'm there = good parking, -AND- there's always an ABUNDANCE of their rolling carts available! & lastly, i've always felt SAFE when i'm there, & my belongings do, TOO! Every contact w/this facility's employees has been TOTALLY POSITIVE!! Every1 has been MOST helpful & patient (btw, THANKY'ALL for that!)! The HOURSdo make me a bit CrAzY being i am nocturnal...& multistoried bldg locks down @ 9PM...so this has hindered me a few times. HOWWWW...ever, that IS the ONLY thing i wish werechanged! Everything else is AWESOME!!!

We rented several units here for 10+ years. The rent got jacked up astronomically once we were in…read more When we moved out, my fine furniture was damaged from rodent pee & my fine china had been stolen. Since the units were not broken into to our knowledge, it must have been people who worked there that helped themselves to our belongings. Avoid this place at all costs. I wish we had not trusted them.

We had a great experience with Keillah and Big Tex on Wesleyan. The service was excellent and the…read morestorage area is clean and neat. Highly recommend this store.

We had a large unit here for 5 years and highly recommend. The space was clean, well lit, plenty of…read moredollies available, and the elevators always were working, a must as we were on the 6th floor. Keilah Cantù in the office was super nice to work with whenever we had a question. Secure entry and exit, always felt safe going in and out.

Excellent service, facility, and location. Convenient access hours during weekends and holidays.read more

I had my things in my first unit for about 6 months, and then I rented a second unit for my…read morefurniture for about 3 months. Some things I was not happy with were that the "climate control" was on the warm side. When I got my furniture out some of the off-white pieces had darkened and discolored, I assume from the heat and humidity. Also, some items with glue or adhesive were damaged. I don't know what temperature the building is supposed to be kept at, but it wasn't cool enough. When I rented my first unit there was a trash can in the lobby area where the elevator is, but eventually that disappeared. The dumpster is also inaccessible to customers. There is a restroom by one of the elevators, but every time I tried to use it, it was locked. If vagrants getting in the building and using the restroom is a problem, then why not require the doors to be opened by codes all the time, not just at night, or put a key code on the restroom door? That way paying customers are not inconvenienced too. I was driving about an hour to get to the storage business, so a restroom would have been very helpful after a long drive. Many times when I came to put something in or get something out of storage during the week, the same car was parked right in front of the doors to the elevator. I never saw anyone getting in or out of the car while I was there, so I can only assume it was an employee's car. There is not a shortage of parking, so why park in a spot that is going to cause an inconvenience to customers? If I ever need to rent a storage unit again I'm not so sure that I will go with Big Tex again. They are pricey for what you get.

Public Storage started me at around $200-$250/month, but over time they've increased my rent to…read more$618/month for a 10x20 unit. What's frustrating is that new customers can currently book the exact same size unit on their website for about $221/month. Instead of rewarding long-term customers with fair pricing, they significantly increase rates over time. Disappointing experience.

There has been 3 break-ins within the last 3 months at this location that I know about.Each time…read moreover 15 units affected. I received a call 3 days ago that my unit was broken into. I came on 3/5/25 at 4:30pm and today 3/6/25 at 5pm and the office is locked with no one here to assist me even though the business hours listed are from 6am to 6pm. I can't even get into my unit to see what is missing because they put another lock on it. When reaching out to the customer service number, I selected the option to speak with a property manager but I can always only leave a voicemail. No one from the company is ever at this location. Don't rent here.

Started off ok, then when I called to explain we needed longer storage for toys who go to children…read morein shelters around Houston, there was no care in the world. It went to 300 dollars a month for about a year with no other options given. We used a tiny space of the unit but that didn't matter to them. They didn't negotiate any other options, toys remained in the until maybe worth 300 when we were charged 300 for a year month after month. I would never give them business or recommend business again. What started out as a compassionate business quickly gave us the cold shoulder. Just sad.

awesome place, staff is Amazing! They made everything so easy, so glad I found them!read more

Do not rent here if you are thinking about using the moving truck because that ultimately is the…read morereason I chose this place but I've called every location and no one has a truck that is working.

I have used storage space here for a long time. Unfortunately they keep raising their prices so…read moreplanning to get out.