5 stars for the great service from Ms. Tammy who went above and beyond not only helping me but everyone that came in. We were there all day and evening. The 2nd manager (Ms. Robin)was informative and a gem. Thank you so much. Phyllis read more

My wife and I went here to rent a space, they don't have a person on site to show you around and get set up. Instead you talk to someone via video and sign contract remotely. We go in and there is a strong rodent smell... I go back later and cancel and return keys. They said they would keep the application fee and cancel. Fine. Now here we are at the beginning of the next month and they charged me for the unit that I canceled and turned in the keys for and they sent me an email showing me that I will be owing next month also... read more

Amanda was so kind and patient with my concerns and answered all to the eat of her knowledge which was the best

Carts are broken or missing. They seem to have rodent problems. People leave the front doors open. Always some type of issue with this location and no one to fix it. The prices are too high for them not to keep this location in pristine conditions. read more

please stay away from this ghetto place . They do not answer the phone nor respond to calls and have illegal auction my items for less than the values of my stuff . Do not lease here or you will be sorry . place is filthy and carts broken or do not function properly. read more

Easy to use Kiosk with live virtual help. I was put it touch with Anita who grabbed me quickly, showed me the unit I was interested in, and explained how simple it was to reserve a unit and also how easy it is to move out. Month by month, clean, and climate controlled. Highly recommend Public Storage! Anita will take great care of you! read more

I used public storage in the past and they've always been very helpful and professional.

When attempting to access our storage unit, we were not able to gain access due to the system being down. We had a moving truck scheduled to move our things and their system is down. When we got a hold of them (which took hours), the mangers response was, "I don't answer calls on the weekends, you'll have to wait until we get around to it. They had the option to send someone over there to cut a lock and allow access and denied that option. The verbal equivalent of an indifferent shrug. Use ANYONE but Public Storage for your storage needs. read more

Worst facility ever. Only two dollys and 1 working elevator. Use a different facility.

MARY was AMAZING!! She took the time to explain and make sure I was well aware/ satisfied with my purchase. Give her a raise lol

nobody answer the phone , chat, office space is alone without any assistance, worst customer service ! never again!

Great location, great management! The manager, Mary, was always so attentive, kind, and very informative.

Good price, but I have never seen like it. Only two carts for all of the units (not nearly enough).and staff said that they will shortly eliminate all carts. It will be chaos as customers try to load elevators on box at a time read more

This is facility is a few years old but appears to be well maintained. Every time I have been there either to store items or pull something out it is very convenient to access. There are dollies in the lobby so it is not necessary to bring your own. If I have to store more stuff in the future I would not hesitate to go back here. read more

Disappointing. The positive for me is that (other than the bathrooms) the building is clean and in a good location. The negative is trying to find someone mannning the desk even when the "We will return at...." sign has well expired. I've had to wait and return several times. But what really upset me was the unnecessary harshness/rudeness of the district manager I eventually did encounter when I calmly expressed my frustration. The lack of humanity was very hurtful. I have simply wanted to find out how to clear out our unit without penalty following my husband's sudden death and his harsh tone made this time transition in our lives rougher than it needed to be. Also, the rate that we entered into our contract with was increased with a simple letter notifying us that our rate was increased. Very disappointing. read more

it was a great experience upgrading from a small to medium size unit. the on-site manager was extremely helpful.

The absolute worst. We have been there 3 months and now all of our belonging have mold. I was told by the manager that he told the builder and corporate of the issue with the first floor getting no ventilation and that is stays humid. He's words "it's a hot box down here"...and yet the District Manager says that public storage will do nothing and if I change units I'll have to pay extra....way to to go on the customer service. read more

Public Storage - This is what you can expect for Public Storage. Your belonging damaged and told you are out of luck. - Self Storage Near Me - Richmond, Texas

Jacob was amazing! Great customer service!!! The storage had great security and Jacob was excited and willing to help with any questions we had. Great facility. read more

My appreciation for Public Storage is mixed. I had the same 10X20 unit for at least two years. I began paying a monthly rate of $138.00, including insurance - this July was estimated @ $207.00. The Customer Service signing-Up was without incident... the issue for me was yesterday, I was attempting to have my unit inspected to finalize/closeout my contract. I had just loaded the last of my stuff, and it was time to have Jeff, the property manager inspect my unit. I noticed Oliva was sitting behind the desk. I attempted to enter the office through the front door, and it was locked. I entered my security code and attempted to enter through the side door, it too was locked. Oliva signaled to me, what seem a gesture to call her on the phone. By then Jeff came out of the back room, upset that I did not notice the sign on the glass next to the door. The notice was indicating no service was available until a later time. Jeff was annoyed I did not have the sense to read the sign on the glass, and his annoyance included me not understanding he was on a long distance call. If the paying customers makes the property manager annoyed, even when closing out the contract, this indicates bad training and bad management. This will not go well if I am in need of a Public Storage unit in the future. read more

We had excellent service at this public storage. Ron was friendly and helpful. The storage unit was clean and very secure. We were excited we ended up getting a sweet move-in deal. Overall, I highly recommend them. I'll use them again next time. read more

Friendly staff, location secure, booked online got a great discount (score!!!). I have felt safe going alone. The online reservation aspect of the process was great. I have not complaints! read more

This is the worst Storage Facility I've ever been to. Honestly, nothing about this place is redeeming...The Customer Service? There is none! Unless you consider Customer Service being rushed around the property, rudely, and being spoken down too like you're some kind of unintelligent peon being given the "privilege" of using the Manager's storage facility. Speaking of which, the Manager needs to get off her high horse! This is not HER facility. She doesn't own it! She acts like it's her personal domain and you're coming to encroach upon it and the only thing that makes it somewhat OK is the fact that you're paying...it's a ludicrous attitude to have when you're in the Service Industry. You don't have to be a slave, but at least be nice! Hell, just pretend! After I'm gone, you can think that I was the biggest piece of human s*** you've ever met! After I leave, if she said to herself in private: "Stupid f***! How dare you come in here to politely store your things and ask a few questions! Making me move my body to benefit someone other than myself...F***ER!"...I would't care. Because she, at that point, is only making herself upset. I would go on thinking that she was a rather quiet individual and maybe had some personal issue and I might even appreciate that she would not take it out on me. Instead, I'm writing a crappy review for her, her assistant (who is either lazy or an A-hole, can't decide) and the way the place is maintained...or the lack thereof. So there is my rant. Sorry I couldn't be of better assistance to thoroughly explain everything here and what to expect, but I can say that you should save your money and take it elsewhere...like the fine folks over at Cube Smart Self-Storage...they're kinda slow, old and it's an outdoor place...but they are POLITE. And price ain't terrible either. Also, they don't trick you with that $1 BS. SOURCE: Been an unsatisfied customer for the last 4 months. read more

Couldn't have been happier with this extremely convenient facility. The manager, Jodi, went above and beyond in assisting us to make certain our needs were met. I'm sorry to have to move from this facility to another. They are heads n heels above the rest. Plus, they were less expensive than ANY of the other places. Bonus! Their property #is 29215. read more

Friendly staff with good pricing. Very clean units! I like the fact that the staff encourages me to book online in order to get a better discount! read more

Public Storage has poor business practices. I have been in this unit less than 6 months. I asked when I acquired the unit, how soon before the rent goes up? The clerk didn't have an answer. I have an answer now. It will go up $23.00. I called the number provided to Customer Service to inquire about the increase. They provided no recourse. The solution was pay or remove your belongings. I can see an increase after a year, but less than 6 months is unacceptable. Especially after I asked before I moved my things there. I will be finding another storage facility soon. read more

These were the best rates we found in our area. The property was clean an was not congested at all. The lady who helped us, Jodi, was extremely helpful and showed us around before we signed anything. If you're needing affordable storage with security plus climate control then I suggest looking into this Public Storage facility. read more

Jodi was an excellent support system and a wealth of knowledge. We truly appreciate the ease of this process; especially since moving is very stressful. read more

The Office Manager, Morgan, knows the business and practices excellent customer service. Devonne called me personally as I was finishing my registration. I got my questions answered and my trust soared! As a professor of business, this makes for one great illustration in class! Dr. Arthur W. Richardson, MBA read more

I've had incredible support in finding the best price for the unit I have as well as advice and assistance from the staff, including (but not limited to) Jodi who remembers her clients by name and unit number! Fairly new facility, kept clean, must use keypad to enter, I'm very satisfied with this location! read more

Jodi is great !! We have had four storages since selling our house. She helped us so much. Zero stress when getting storage. She is always happy and nice. Definitely recommend this place ! read more

I have had a storage unit on the 4th floor at this facility for over 6 months. The staff was always friendly and accommodating. There is a new manager and she has been there only a couple of weeks, Jodi. She is very nice and helpful. The facility is clean and tidy. I recommend this site. Good Job! read more